Great people and very helpful. Have done business with their Sales, Service and Parts Departments…read more Always been a pleasant experience.

The slimiest dealer on the eastern shore. Traded my truck for a car to get better gas mileage. They…read moreknowingly hid the fact the car I was getting had been in an accident and when I found out and asked to try and make it right they refused and acted as if they knew what they did and were proud of it. I wouldn't send my worst enemy to them.

Can't recommend this dealership more. They made buying my car such a smooth process and were very…read morecommunicative. I recommend talking to Clarence or Jaron.

Just purchased a used Toyota Truck from Hertrich Pocomoke. No pressure sales and no pressure…read moreaftermarket options at the finance table. The team made it so fast and easy. Manager Clarence Campbell, salesman Billy and finance officer Keith made this the simplest car dealer transaction we have ever experienced.

Positive shout out to Craig (sales) and Brittany (service) for helping my husband out by pairing…read morehis new phone to his 2008 Ford Fusion! Buying a new phone can be a nerve-wracking experience- especially when you aren't tech savvy! My husband struggled trying to pair it to the car so he took it back to Verizon to ask for help. The sales girl tried to help, but to no avail. Google suggested getting new apps and we were stumped. We stopped by Hertrick and Craig kindly tried to help. He took us to Service Dept and Brittany amazingly solved the problem within minutes! We can't thank them enough!

***PLEASE SEE UPDATE BELOW***…read more We brought my F-150 here after breaking down on route 90 on the Eastern Shore. We told Mike the service attendant, that I had surgery the next morning and he offered us condolences and a Military discount since my boyfriend is in the military & Mike said he was also a Vet. Ford diagnosed the problem and told us it was the fuel pump control module, not the fuel pump. He quoted $820 & said we still may need a fuel pump. We got the part # from him and then called our regular Ford dealer and Pittsville Ford, (also located on the Eastern Shore). to get quotes from them with the same part number. Both dealerships quoted $330-$480 for the same part with labor. We then returned to Hertrich Ford to get the truck towed again to Pittsville and Hertrich Ford still charged us a diagnostic fee of $129 after looking for the key for 30 minutes. I am shocked at the shady business, the friendly welcome to build our trust only to attempt to take advantage of that trust. I can't understand people like this that use an American name like Ford to do these types of shameful acts. ***UPDATE 1/16/21*** I called Ford customer service who then connected me with the GM of the dealership. As he was unaware of my situation, he investigated and called back the next day to apologize and refund the diagnostic fee. He also thanked me for bringing this to his attention so that he may address it and improve his service team. Based off his good business practices, I gave Hertrich Ford Pocomoke two extra stars.

This Maryland dealer took advantage of my 18 year old son just before HS graduation. They sold him…read morea 1998 Cadillac for $2000.00 that had bald and sidewall cracked tires (cost over $500.00 to replace), front brake rotors warped and below legal specifications (cost over $200.00 to replace), bad front wheel bearings and tie rods (cost over $400.00 to replace), front end alignment $118.00, battery was wrong one for the vehicle and it was no good, kept car from starting everytime, (new battery $110.00), Air conditioning compressor bad and leak on intake manifold, (estimate to repair is above $800.00). I live over 200 miles away and he did not consult me on this purchase, instead he had his mom and step-father there whom said the car was ok. Since they told the dealer it was going to be registered in Delaware the dealer was not obligated to ensure it past Maryland inspection (which it would not have). I called the dealer to complain and see about getting his money back or reimburse us for the repaires and Mary Smith (co-ower) was very rude and stated they followed the law. This goes beyound law, this is what is right and ripping people off of their hard earned money. She did not want to discuss this and used this excuse as justification to sell an unsafe vehicle to my son. Shame on you Mary Smith! You need to find God and ask for forgiveness.

After looking for a vehicle for a few months, I came across RW Motors online. RW Motors was very…read morepatient with me and helped me get a vehicle when other dealers said no. I cannot express how friendly and helpful everyone there is. When I had some mechanical concerns they were fixed efficiently and effectively in no time. I am very happy with my purchase and I highly recommend them.

After blowing a tire on our 5th wheel yesterday in front of their shop while coming home from…read morevacation , the owner and his employee used their hydraulic tools and changed the tire for us , asking nothing in return . We were back on the road in minutes. Excellent customer service !

Great..Will use them again, for future services and sales, based on my positive experiences…read more Thanks Debbie (service writer) and the technician for a seem-less transaction!

From the owner: We have a strong and committed sales staff with many years of experience satisfying our customers'…read moreneeds. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!

Great service roger service manager is very good knows everything about these cars today their are…read moremy go to shop for everything

These people are the greatest. Sales, Service and Personal Treatment are superb. They will provide…read moreawesome deals on new vehicle purchases.