Carvana delivered my truck with an extra scrape on the rear fender flare. They told me to take it…read moreto this shop and send them the estimate to approve. All claims for this must go through silver rock which are less than helpful. I called up micro collision after i dropped my truck off and they immediately called silver rock and handled everything for me when i mentioned my issues with the claim service. After that they got it done in a day! looks brand new! highly recommend these guys

spectacular service from beginning to end. the owner was such a kind, knowledgeable and patient…read moreman. I will be using them going forward & dont mind the hour drive for superb service!!

Everything went well, customer service was excellent. I'm very happy with Preston's performance.read more

Service department and all of their employees rate A++++ ! Pittsville Ford gets my recommendation…read morefor anything , car, truck, service, or sales related that you need !

Pohanka Team at M-B of Salisbury, Thank You for the…read moreexcellent service through Amanda, Ashley, and many of the others in your combined Service and Parts Departments. I have spent most of my professional career with Mercedes-Benz, as a Sales Person, a GM, a Manager, and working in my own dealership with MBFS in Fort Worth selling repossessed Sprinters. I can honestly tell you that I have NEVER felt more attended to in a dealership than I did yesterday while getting one of my Mercedes serviced, (the CLK450).  When it comes time for me to bring my E350 Wagon in, I know where I will bring it. Amanda, the Service Advisor, made sure that I was informed and gave me excellent reasons to "Go ahead and get the work done now, rather than let it become a problem".  I came in for an inspection, and wound up spending $1500, and felt like I got more than my money's worth. Ashley, the Service Manager, was very busy yesterday, but still got involved just enough to make me feel like a VIP. The topping on it all was when Van Corbin, Sales Manager, who was slammed yesterday, came out at the end of the day and thanked me for bringing my car there for service...  Who gets that kind of treatment?? With AutoAlert, I have been in over 200 of the 350 Mercedes dealerships around the country, and ALL of them would wish that they had a committed team like you have at Pohanka Mercedes-Benz. I firmly believe that your store is destined to become a REGIONAL center for Mercedes.   Mercedes owners expect great service, are willing to pay for it, and are loyal when they get it. Thank you, again.

Couldn't locate the noise coming from my engine for about a month. Then proceeded to tell me that…read morethey could only look at my car if plastic cosmetic work was done. What a joke of an establishment. People here are obviously not trained properly

Great service roger service manager is very good knows everything about these cars today their are…read moremy go to shop for everything

These people are the greatest. Sales, Service and Personal Treatment are superb. They will provide…read moreawesome deals on new vehicle purchases.

Staff was wonderful service was great Lounge was very Clean Rest rooms were great . price was…read morefantastic Thanks again Rick Rick Rick Lol Your Friend LJ THE DJ

10/15/24, My Brother had ( dual exhaust ) put on his car. I must admit it looks good Nice Job (…read moreRicky Johnson lll ) very impressive

EmaiI sent to managers:…read more Last week I was in Crisfield and my SantaFe's alternator failed ruining a 7 year battery form AAA. I called in to AAA, they were woefully inadequate so my car was towed to you. I've owned 11 Hyundai cars and SUV's as well as Chevys, Jeeps, GMCs, Hondas and Pontiacs so I've seen the inside of several consumer and commercial service departments. Not one of the service departments I've ever dealt with treated me as well as your dealership. Eve, Herb, Austin, Jeff, and a call center employee all took care of me. I wound up with 2 recalls addressed, a complimentary alternator and battery from Hyundai. All I paid was labor. Combined efforts of your employees made a stressful holiday weekend better and got me going. My wife is considering a new Azera and I would drive the 2 hours just to use your dealer again.  Model customer service, raises for everyone!

Called and asked for Service and got transferred to 2 different departments before I got arrogant…read moreAustin who is very rude. First, he proceeded to tell me that I had not gotten the seat belt recall done which I did and they even put me in a loaner. Kept saying it was Hyundai mistake and not service. Then I ask him how long it would take for the 2 open recalls on my car and for them to check my cabin filters and he said 3 hours. I am not sitting in a lobby for 3 hours and I ask him if he had a loaner and he was very rude in telling me loaners were first come first service and that he had a list of people waiting for a loaner and that he could not bump anyone, and I said I didn't ask you to bump anyone I was just inquiring about one. Then he said we have a shuttle that you can use. His tone and words were certainly out of line, and I called Preston Hyundai and got the most wonderful lady, and I have scheduled an appointment.

Being a single woman, I've had multiple car shops in the area try to take advantage of me - except…read moreBurnett-White. They're always thorough and up front with recommended repairs. One of the techs even brought one of my air filters out to show me that it needed replacing, unlike other shops that have just tried to upsell me on things I knew didn't need replacing. I might be a woman, but I'm not dumb. The shop kitty is an additional perk of getting work done here!

I love this place mostly because they treat me fairly everytime. They are always helpful and…read moreservice is very fast. Even the small things like a flat fixes are treated as very important. You will be satisfied if you try them out.

I give praise where praise is appreciated. Im not in the habit of writing a bad review, but my…read moreexperience yesterday was not good. I purchased a used 2020 Jeep Wrangler from Pohanka Jeep in Salisbury, Sept 2024. The car has given me good service and I received a text from Pohanka about an interest in purchasing my Jeep. I called two times before Il could speak to a sales manager. The offer was definitely unacceptable for a pristine Jeep with under 22,000 miles. The sales manager lives close to my home and I even ask if he could stop by and take a look at my Jeep to reconsider a better offer. Its showroom ready..Never driven off road garage kept perfect condition...Couldn't accomodate me. So second question... I asked him if I could get a second key since it did not come with one and all the online platforms ask about the number of keys and the price is reduced because of only one key. The sales manager said my purchase would have reflected that. I was never told this when I purchased the Jeep. I hung up feeling very disheartened. Goodwill to a customer is what you won't receice anymore...Ive purchased from Pohanka Mercedes several times and its a totally different experience. Pohanka has lost me as a customer over a key and a text to solicit me to purchase my Jeep. An offer almost $3,000 less than Carvana. Educate yourself before you walk into this dealership. Ill never purchase another vechicle from Pohanka again.

Awesome staff they got the job done and thank you for the goodies shout out to the pohanka CDJR…read more staff