i bought a mattress, they sent me an email to leave a review- submitted my review and they didn't…read morelike it, so they won't post it!! Sounds like censoring to me! I screenshot it and would love to post it here if I could! 100% will never buy from ANY Mattress Firm again

bought a Beautyrest mattress from mattress firm within six months. It was broken down and I can…read morehardly sleep on it. I put in a warranty claim was denied even though I had one of their protectors on the mattress it got a stain. That is why I was denied the claim for a mattress that was broken down. call mattress firm to ask him why and that is what they told me. I said I have one of your protectors on there. You guys aren't going to help with this. He said that he's with a warranty is from beauty rest, there's nothing they can do. I said I had a protector on there. You guys need to help me out they said there's nothing they can do but they sent me a 20% off coupon and when I complained a little more they sent me a 40% off coupon like I'm never buying from you guys again you didn't help me out with this matter of a mattress that was broken down and I can't sleep on and I'm now still paying for

Very easy to deal with pricing. Remodeled kitchen and bought all appliances there and got good…read moredeals. Highly recommended.

I need a new washer and wanted to give a local business a chance rather than shop at a big box…read morestore. But, after messing up my order twice and the owner is now going to on vacation for 8 days I went to Lowe's.

Great place to shop thanks guys! The service was easy and…read morethen I just had to send this message!

We purchased several pieces of furniture, a bed and mattress for our mother. She is moving into an…read moreindependent living home and needed basically everything to furnish it. The selection was really good, and everything we purchased was either in stock or available the next day. Same day delivery was perfect for our needs. Customer service was excellent as well. Dave, the manager, was available and helpful when we needed assistance but didn't pressure us at all. I appreciated that there was no hard sell or pressure to upgrade or purchase additional items. We came in with a list of what we needed, knew what we wanted to spend, and actually spent less than what we had budgeted. The warehouse setting actually made it easier for us to compare and select the furniture pieces we wanted. Prices are clearly marked and are extremely reasonable.

I came here before I moved into Van Wert. I was planning on giving up a large part of my…read morefurniture... mostly because I didn't want to have to store/pack it but also because some of the pieces were older and it wasn't worth the cost and effort to move it. People in here were very friendly, the pieces of furniture were nice but I didn't find any living room sets that made me want to buy it. Also I was looking to buy appliances and they do not carry Samsung, which is my favorite brand. Still the staff was so nice, I think it deserved this rating. I may have gone with another store, one closer to the place I moved from, but if I ever need to buy local I would check this place out again.

Had extra foam added to 2 recliners we purchased last year, Their customer service team is very…read moreknowledgeable, friendly and finished the project in a VERY timely manner. Thanks again!

I really don't want to even give a star. They lost the name phone number and email . My dad bought…read morea lift chair. For the last 2 weeks he has needed. They don't care. Excuse after excuse. I would like the manager delivery the chair. I have no faith in people anymore. This is so wrong.

I don't know what's going on with Ashley Furniture in Lima Ohio, but the post-sale customer service…read morehas certainly gone downhill in the last few years. We've shopped with them for as long as my wife and I have been together and always had fantastic experiences until recently. It took them 66 days from the time I reached out to them to provide me a useful response. Their inability and lack of desire to communicate effectively in a timely manner has left stuck making payments me on an ruined, expensive mattress that no longer has a valid manufacturer warranty from this mess. I would highly suggest shopping elsewhere for your furniture needs. On June 24, 2023 I needed to file a warranty claim due to a expensive mattress cover/protector failing to protect the mattress we bought from them. The cover/protector was sold to us with the "guaranteed warranty" that it "if it fails protect your mattress and anything goes through it, we'll replace your mattress" as the mattress's manufacturer warranty is voided if anything gets on it. There was an accident and stuff went right through the protector. I tried to call and email for almost a week, leaving several messages, and never once got a response. I had to go into the store and speak with a sales person to get the warranty service info and call them myself. I filed the claim on 6/29, still zero response from the warranty claim service or the store responding to my messages. On 8/2/23, I contacted the escalation team as requested and provided my account the, and it took over a week to hear back from them. They kept calling my wife at work (nurse) despite me providing my number and telling them to update the contact to me. I was never once left a call back or claim number to get call them back though, just had to hope I was able to answer when they called. I also tried to reach back out to the warranty service and was told my claim had sat unprocessed for two weeks because they needed additional images that were not requested when I first filed the claim. I provided that a little over two weeks ago and still have not heard back. On 8/25, a customer service rep left a message on my wife's phone telling informing us that us that we needed to work with Bedgear, the mattress protector's manufacturer. She stated that a claim had already been filed by Ashely on our behalf and a replacement was approved, and that I needed to call Bedgear to finalize things. I called Bedgear, and no claim was found under my or my wife's phone numbers. The Bedgear rep helped me file a new claim, noting that I had tried to inform Ashley within 24 hours and had bee struggling getting help from them for almost 2 months. The claim came back from Bedgear denied in two hours because it had to be filed within 5 days of the incident occurring. I was unable to file this claim in 5 days because Ashley had told us it went through them at purchase and then took 66 days from the incident to provide me any info.