Absolutely the worst. I had two weeks here and every minute was horrible. They would bring…read morebreakfast to slam it down and never see another person until they came to pick up the dirty dishes. This is really a terrible terrible place.

Tremendous staff: Management, Nursing and physical therapy…read more After femur break and complete hip replacement, spent 10 days in house- working with Physical therapy team. The PT team is top tier- very knowledgeable , very kind and eye patient. I could not have asked for a better experience with my in house and out patient care. My strength and movement are improving tremendously based on the great direction and care!

I encountered difficulties with the outpatient concussion clinic. There are some good people in…read morethere. However, I received written correspondence faulting me for a busy schedule and other untruthful allegations about missing appointments. They never inquired about recent injuries keeping me from PT. If you schedule an appointment you need to tell the patient and not note cancelled in their patient portal when they weren't aware of some of the appointments due to a miscommunication error. It didn't warrant the action taken. I've received a great deal of care denial with this healthcare system, so I shouldn't be surprised.

This review is of the Woodruff Family Housing at The Shepard Center in Atlanta, GA, for their…read moreoutpatient patient and patient families. This is mainly for informational purposes. We are staying here while my husband rehabilitates at Pathways. Before coming here, I searched everywhere for pictures of the housing so I would know how to prepare. The building is older but serves its purpose well. You'll need to bring cleaning products including a vacuum, mop, bucket, etc. This particular unit had a few of these items but we had to move rooms and the next one did not; be prepared for them to not be available. The kitchen is stocked pretty well although, ours needed measuring cups, spoons, mixing bowls, mixer, and kitchen towels. The refrigerator is full sized but, on the smaller side. There is an ice-maker. There is a standard coffee maker, no k-cups, only ground. There is a microwave and our kitchen happened to have a crockpot, although the first room did not. The hot water takes forever to heat up so run the water for about 15 minutes before stepping inside to shower. They will gladly provide you with any medical needs you may have such as a shower chair, lifted toilet, etc. The towels and washcloths are a step below a hotel and SMALL. My husband found them too rough for his sensitivities. Myself, I thought they did a great job exfoliating, so just your preference. We ending up buying some and made our stay more comfortable. Bedrooms have two twin beds OR one twin bed and one hospital bed. Please confirm with your case worker what your needs are!! Bring blankets and mattress toppers for your comfort. The beds aren't the most comfortable but will suffice; they remind me of dorm room beds. We brought a king sized tri-fold topper, pushed the two twin beds together and made a king sized bed. Obviously this required us to bring our own bedding but completely worth it to us. Hey, if we are going to be here a while, let's make it comfortable!! Keep in mind they can't take donated mattresses when you're done so either meet a neighbor who would appreciate it or be prepared to leave with it once it has expanded. Trash bins are on the ground floor through the parking lot. At night it's dark. The first time I chose to bring mine back in since it was a good walk in the dark and there was a running, white van parked nearby. Hey, I've seen what happens in the movies!! Lots of renovating/construction going on but they are doing an adequate job of rerouting you with very little inconvenience. Security is very friendly and helpful. There is a secured parking garage. You have to have a key card to access the garage, your floor, and your room. There's plenty of handicap parking right by the door of each floor. There is a mailroom. If you're ordering Amazon, I recommend the Amazon Lockers located about a mile or less down the street. There is a delay from the mailroom (I am on day 4 of packages I know have been delivered) and they are not there but a VERY limited time on weekends. They do bring your mail to your room and if you are out, they open the door and place it and any packages just inside on the kitchen table. Very convenient and takes any worry away of your packages sitting out. Be patient .. I was told many are volunteers. Internet is okay at best. The TVs are smart TVs so your apps are available. There is a TV in the living room and bedroom. There is a laundry room on each floor. Keep in mind you can only access your floor. There are 2 washers and 2 dryers. They actually provide the detergent. It's an off brand powder and obviously you can bring your own, as we did. I have not seen any fabric softener so you'll need to bring your own either way. There is a floor downstairs that has couches, games, movies, etc.. Should you need the Shepherd Center or want to utilize their cafeteria, there is a walkway located in the garage area. You are only outside of the building/inside the garage for a very brief walk. The Shepherd Center also sponsors a Family Dinner every Tuesday night at 5:00. The food is furnished by local restaurants and local people that generously donate. It's FREE! Afterwards, they play several rounds of bingo with generous prizes. Mrs. Shepherd, herself, attends almost every meal. She is the very elegant lady on her motorized cart assuring everyone's needs are tended to. Should you need Piedmont Hospital during your stay, if capable, I recommend walking there. It's less than an 8 minute walk. Piedmont makes you pay for parking every single time you leave the hospital. I think the first 30 minutes are free but, then it's $7-$10 according to your stay. I walked every time of day, from very early morning, midday, and late a night and felt very safe every time. I hope that you find this information helpful for your stay! God bless you and your family during this time.

Terrible care. Patients are constantly ignored. This was written on behalf of an amputee patient…read morerecovering at the facility who had a broken arm.

My mother has been in AG Rhodes at 350 Boulevard for almost two years and I truly couldn't have…read morebeen happier with the care she receives. I am eternally grateful to the entire stuff for it takes a lot of patience and kindness to care for these folks. It's a huge piece of mind knowing that my mother is in good hands. Thank you Kristie and Bahaa for always being there for me. I appreciate it deeply and will never forget what you do for my mom day in and day out. Thank you!!!!

I used the Sovereign Rehab physical therapy services in Alpharetta, GA, twice in the past six…read moremonths. Both of the therapy sessions resulted in everything that I hoped they would be. All the credit for the recovery I made for each session goes directly to Anne Waldner, my physical therapist. Starting with my first round of with Anne it did not take me long to realize that I was in good hands. She has a consistently cheerful, knowledgeable, very positive yet thoroughly professional manner in the way she approaches her work. Hence, it was an easy decision to request to go back to Sovereign and Anne when I reinjured myself and needed additional physical therapy. With Sovereign Rehab offices scattered all over the Atlanta area you will no doubt find the same high level of care and consideration when you needed physical therapy.

After experiencing other rehab facilities I was delighted to have found Sovereign Rehabilitation…read more Alan Grodin is a terrific physical therapist! With his knowledge and expertise I was able to alleviate much of my chronic pain due to a bulging disc in my neck. After only 8 sessions I am back to my exercise routine and feel confident that I can reach my goal of being 100% pain free. The staff is amazing and accommodating! Happy to hear there are 7 locations in Atlanta so others can have the same success!

Nurses. They made my husband wait an hour before helping him to bathroom in a very crowded room…read moremade for 1 but holding 2. Do not use this place.

A great facility. The therapy is top notch! Excellent caring staff. PT, OT and other services were…read moreprovided.

My mother means the world to me. I was so apprehensive about putting her in long term care. All I…read morecan say is, we were blessed that Dr. Black was able to get her accepted here! The nurses, the attendants, all the staff have been just wonderful to mother. She suffers from dementia and can be combative at times. But, those dear hearts on her floor are patient with her. They come and hug her and she hugs back. She is well taken care of and it helps our family sleep better.

Our family's experience at AG Rhodes was nothing short of horrifying. We brought a 77-year-old…read morepreviously healthy man there after major back surgery with one simple goal: get him strong enough to return home safely with the assistance of a walker. Instead, after only 2 1/2 days, his condition deteriorated so dramatically that we were genuinely afraid he was going to die there. The so-called "rehab" floor was dirty and did not resemble what we expected from a professional rehabilitation facility. At one point, an Orkin pesticide employee came into the room and sprayed while patients were lying in their beds. Basic patient care was also deeply concerning. Nurses did not appear adequately trained or prepared to safely assist him with transportation to the bathroom. The "rehabilitation" itself was shockingly inadequate. What was described as rehab consisted at one point of approximately 15 minutes sitting in a group of wheelchairs and barely raising his arms. We were also extremely concerned when the rehab nurse had him performing exercises that were directly contrary to the restrictions and instructions his surgeon had given us for his back surgery. Even more concerning was how his post-surgical delirium was handled. He had already experienced delirium following his surgery, and morphine appeared to make his confusion significantly worse. We repeatedly asked the staff to stop giving him morphine because we could see the effect it was having. Despite our concerns, morphine continued to be administered, and his confusion became worse and interfered with his ability to participate in rehabilitation. Then he fell out of the bed. When we called for help and begged a nurse to assist us in getting him safely back into bed, the nurse walked down the hallway rather than providing the assistance we were desperately requesting. Things became even more frightening when we received an urgent middle-of-the-night call from the patient saying he had gotten into an altercation with nurses and that they had been aggressive toward him. Whatever the circumstances, the fact that a vulnerable post-surgical patient experiencing delirium was calling his family in the middle of the night describing an altercation with staff was deeply alarming. We also had serious concerns about the facility's medical leadership. In our experience, the facility's director/doctor was not responsive or competent in addressing the rapidly deteriorating situation. After just 2 1/2 days, we reached the point where our family believed remaining at AG Rhodes was unsafe. We called an ambulance and had him taken to the hospital. The police officers and ambulance personnel who responded told us they had personally seen troubling situations involving AG Rhodes and advised us that getting him discharged and to the hospital was the best thing we could do.

My rehab at this facility was the greatest. I went in after my left hip replacement and was there21…read moredays and now I walk without a walker or cane. I can get into a car with ease and sit in chairs like regular adults. RehabCare was AWESOME! They are kind, considerate and super professional. The nurses are caring and very attentive. The leaderships presence was always visible and they are motivating leaders. The social workers are GREAT! Dr.Isoma has a great bedside manner, very caring and very smart! The Morrison's food is delicious! The business office is very helpful! Oh, and Crestview has the best wound team anywhere! People always complain when there are bad things but we fail to identify GREAT PEOPLE and GREAT OUTCOMES, Crestview mimics GREAT PEOPLE( THE CNA's, NURSES, Jackie in activities, REHABCARE, MYRA, AVIS, PHALONDA, MORRISONS and the DOCTORs). Thank You God and Crestview , I am back home and a new person!

I was in a lot of pain post op and when i asked the nurse for pain medication..she said I'll get it…read morein a minute and continued her conversation. I was literally crying from pain and had to ask again. Two staff members named Grace and Andrea said the delay was fine. Andrea actually laughed when i explained what happened to my mom who was there with me. Grace was sarcastic, condescending and rude during the whole interaction with her. Avoid this surgical center. I should have checked the reviews.

The care of quality, scheduling and nursing was very good…read more However, my experience with Maria in the billing department illustrated a much different manner. She was extremely rude, impatient and showed no courtesy. I hope to speak to someone who has respect for patients and is interested in resolving matters.

Impossible to get an appointment It has taken a week left…read moremessages and still no one has returned the call Absolutely the worst service possible

incredible care. Therapy/therapists( Physical, Occupational and Speech) are unparalleled . I…read morerecently spent two weeks as a patient following a traumatic brain injury and just went home! So grateful for the expertise and dedication of the entire rehab team (Led by Dr. Alan Harben). I can talk and communicate coherently, walk with my cane, and live my life successfully, due in no small part to the therapists, drs and nurses, as well as aides/care partners. Thank you from the very bottom of my heart to each staff member and volunteer!! Love Susan Baughman August 2024

My mom has been in many rehabs in the past, but this place by far is the best. I have nothing but…read moreaccolades for Pattie, Pinky, Regina and the rest of the staff at Sandy Springs Rehab. The physical and occupational therapist are caring, professional, kind and do an amazing job to help the patients rehabilitate. I was here every day to visit my mom for a month. I got to see first hand how they cared not only for my mom but the other patients. They come to work with a positive attitude and always show kindness and respect to the patients and their families

My experience with Bailey Springs Nursing Center while my mother was a resident was extremely…read moreconcerning and, at times, alarming. Within just a few days of admission, I was informed that my mother was not eating. When I asked what alternatives or interventions had been attempted, I was told none. Despite this, she continued to be given medications that are intended to be taken with food, which led to repeated vomiting of whole pills and worsening nausea rather than addressing the root issue. I was also told directly by staff that residents are only given bed baths a few times per week. During my mother's stay, she was not taken to a shower at all. On one visit, she had a strong odor and staff rushed to clean her only after realizing I was present, which raised serious concerns about her ongoing hygiene care. Care coordination was also unreliable. I communicated well in advance about a scheduled neurology appointment and the need for transportation. This was not properly arranged, despite multiple follow-ups, and incorrect information about her insurance was given. More alarming were the changes in my mother's medical condition. At one point, she appeared heavily sedated without clear explanation, with noticeably dilated pupils and altered responsiveness. This was especially concerning given her condition and care needs. She had also been complaining of abdominal and pelvic pain for days without appropriate diagnostic follow-up. When I ultimately took her out for her appointment, her condition was so concerning that she had to be admitted to the hospital immediately. She was diagnosed with a severe UTI involving E. coli and had lost six pounds in approximately 10 days--something that speaks to a lack of adequate nutrition and monitoring. There were also clear safety issues. My mother requires a protective helmet due to a prior craniotomy, yet she was placed in a chair without it and left unattended. I have documentation and records supporting these concerns. Based on this experience, I strongly urge anyone considering this facility to be extremely vigilant, ask detailed questions, and closely monitor their loved one's care.