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    Buckle

    5.0 (1 review)
    Closed 10:00 am - 9:00 pm
    Updated a few days ago

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    8 years ago

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    Rondinelli Tuxedo Company - Niles

    Rondinelli Tuxedo Company - Niles

    3.0(2 reviews)
    0.6 mi

    Customer service was top notch. Everyone was professional and personable. During final fitting the…read moreday before my daughter's wedding it turned out the suit shirt was a little snug. Initially the best they could do was guarantee a new shirt would be in by 4:30pm the next day which would be too late (the wedding was on a Friday). I explained the situation and how desperate I was to have the shirt ASAP as the wedding started at 3:30. I was told they would do their best, see if they could get an additional truck out, but gave me no guarantee other than they would try which I was grateful for. Within 10 minutes of hanging up the phone we received a call that the shirt would be ready for pickup before closing. Hallelujah! Thank you Rondinelli for getting the shirt but mostly I thank you for your honesty and integrity. You made no false promises and THAT is what will keep me a loyal customer.

    If I could give them 0 stars, I would. About a week before the wedding we went into Rondinellis…read moreniles store for my husband to do his final fitting for our wedding. We were greeted by the manager of that store who informed us that they almost sent his stuff back and it's a good thing we came in when we did, why? I'm not too sure because we called them multiple times and kept them in the loop of when we'd be there. Anyway, she proceeded to tell me how the "final fitting wasn't even necessary" and it's not something we HAD to do. Well, I'm glad we did bc that's when we found out that they had put the numbers in backwards, so we had all the incorrect colored vests and ties. As well as incorrect sizes. Then, just a couple days before my wedding they started finally calling my bridal party to do their final try ons. Every single one, besides two, were measured incorrectly, resulting in tuxedos not fitting anyone. I was told they would be ready for pick up the following day. I was also told that because of prom season, everything was backed up but that the changes would be done and ready. We went back, my kids tuxedos still did not fit. So now, we are waiting for tuxedos to be available the day of my wedding. We got them, they were even smaller than before. This went on until AFTER my wedding was supposed to have started. My family was sitting in the lobby waiting for pants for my kids. Which still did not fit but we had to make due with what we had and take the pants that were meant for my youngest (and literally falling off of him) and put those on my oldest. Ultimately, neither one of my kids had pants that actually fit them but were forced to make them work. We contacted Amy, who is supposedly in charge and some sort of district manager, through the entire thing. She assured us this would be made right. Well, we lost about an hour of time due to Rondinellis negligence. The girls that work at the niles store were rude and incompetent to say the least, but we won't get into all of that. My family and I ended up losing thousands of dollars worth of paid, scheduled events and after Amy's meeting with the owner they decided it would be okay to refund us for the boys tuxedos. I'm not ungrateful for that, though I do feel that is the bare minimum of what they could do. Especially since they didn't do a full refund and kept the deposits that were made on the tuxedos. The amount of stress my family and I went through on my wedding day is literally unmatched. When Amy spoke to my mother in law she seemed very nice, however her primary concern seemed to be making sure that this situation didn't hit social media because they "have 70 years of doing this and this was only ONE wedding". She told us that she was going to meet with the owner again and explain the urgency of this and get back to us today about how they would handle this. We still have not received that call. This is something I won't ever forget and I want to make damn sure it's not something anyone I know, ever has to deal with. Take. your. business elsewhere. Trust me, this is not the risk you want to take for your big day. Pay a little more, go somewhere that they understand customer service and basic measurements.

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    Rondinelli Tuxedo Company - Niles
    Rondinelli Tuxedo Company - Niles
    Rondinelli Tuxedo Company - Niles

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    Buckle - womenscloth - Updated May 2026

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