By far the worst experience I have ever had with any business! Please stay far away from this place! We had planned to rent seasonal snowboards for our two young boys who are both less than 40 pounds (which means they would need a 90cm snowboard). I called and inquired if they had 90 cm snowboards and was told that they do. We immediately went in to get our seasonal rentals. We filled out all of the information (including height and weight), paid for our rentals, and were told they would be ready in two weeks. To my surprise, I received an email a week later saying our rentals were ready. However, due to our schedule, we could not get in that weekend to pick them up. So, the following weekend, we showed up to pick up our rentals (both of my boys were so excited), only to find out that they were not actually ready. When I inquired as to why I was sent an email saying they were ready. I was given vagueness and "I don't know". We were told that they would definitely be ready the next day. So, we show up the next day to be handed two boards over 100cm. Anyone in the industry would know that this is WAY too large for a child that is under 40 pounds. However, I am being told by Ilene, that going off of height and weight, this is fine and how their measurement works. This is incorrect and can be dangerous! I was given no apology, refusal to listen to what I had to say, and complete and utter rudeness from Ilene. And, unfortunately for us, we waited around for two weeks being told lie after lie from this company, and now we have no rentals and probably will have a very difficult time finding rentals now as we have waited so long. Please, for the safety of your children (or yourself) and definitely for your sanity, STAY AWAY FROM BUCKLES AND BOARDS! read more

I have been getting my season rentals here for years and the staff have always been very accommodating. I have large extra wide feet and they have always had at least a few options for me to try. Last year the owner, I think his name is John told me I need to consider buying at least a pair of boots to take my skiing to the next level. Well I did and he was right, so I went in recently to buy my own skis to go with the boots and got an awesome post season deal on a pair of Blizzard skis. While I was there I was surprised at the amount of summer stuff they had. They even have these cool inflatable kayaks read more

Easily the best and most unique selections for ski and snow wear on the South Shore. With designer jackets like Sportalm, Descente, and Kjus and skis by Völkl and more, this shop has something for everyone! Super fun place to go when you feel like spoiling yourself with some Winter goods. Always nice to support small local businesses like this one :)) read more

This shop is a hidden gem. We have worked with them on season rentals, ski team gear, packages and the never-ending needs of four growing teenagers. Its owner John is so kind and knowledgeable. He always willing to work with you on prices without pushing a sale. John's team also is great and very helpful. My partner Rob just bought new "everything" for ski adventures for the first time in his life- he has not stopped smiling for four days. Seriously. Four days. read more

I had an amazing experience at buckles and boards. The staff was extremely helpful with my husbands rentals and tuned my skis perfectly. This is an excellent shop with everything you need to hit the slopes. read more

Over priced. Had to go in because their website is terrible. When you click on skis it shows you one result. Went in, was still not satisfied. Terrible staff and selection . You are so much better off finding a different ski shop. read more

Horrible customer service! Called to find see if they had junior snowboard rentals in sizes smaller than 100cm, was told they have everything! Great! When in to book a season long rental told it would take two weeks for equipment to be ready, no problem! Received an email a week later telling us our rentals were ready to be picked up, sweet sooner than expected! Wasn't able to make it in til the following weekend which actually gave them the two weeks they told us initially. When we got there they told us it was not ready to pick up, ok that's odd you sent us an email a week ago and it has been the two weeks you advertised. Upon us bringing this up we were told by the salesperson, we'll I guess it will be two weeks and a day then! (That's not rude! ). Went in the next day to pick up the snowboards and they bring out two boards both larger than 100cm. When the size was questioned, was told this was the smallest size they offered! Now this would not be a big deal but why then did you tell me on the phone two weeks and one day ago that you had the size I asked about? Basically I was lied to twice while all the time I could have been searching for a place that could have offers me the product I was looking for! This place epitomizes the snobby skier stay away if you have any dignity! read more

We've been renting ski/boards at Buckles and Boards for years, their pricing and the condition of the rentals is better then typical mountain rentals and more convenient then waiting at the mountain rental shop. I recently bought some twin tip skis from them at 70% off for a last years model, they we're mounted on time and I was pleased with their service. The staff is knowledgeable and accommodating. read more

I had rented ski's from Buckles and Board for a few years, when I decided to buy my first pair the staff was very knowledgable and provided a great service. read more

We have shopped Buckles and Boards for various items over the years (clothing, helmets, had them tune up skis) and this year tried renting skis for the season, thinking it would less expensive than on the mountain. When I called last week, they said there was plenty of available rentals. Tonight when visiting the store to rent, they said they no longer rent for the season (since it's February- even though their seasonal rentals run until May). I discussed returning during the week to purchase skis, since I am in the market and they are having a sale, which I fully intended to do and they would have made a very nice sale. Despite the problem with now renting by the day, I still thought we could avoid rental lines by picking them up now. I paid for the rentals and took my 11 year old son to get measured for boots. The sizes they had available did not fit- either too big or too small. They were also thrashed. He is a good skier and knows how boots should fit, but the guy fitting him said "Do you want them for walking or for skiing?? They'll be fine for skiing." Um, What? There still is a certain amount of walking involved when wearing ski boots, it's unavoidable. But my son was trying to make them work and we couldn't get this guy to listen to him, and thought maybe they would somehow be alright. Plus, there was still the bonus of taking them with us and avoid hassles at the slopes. But then we found out we could not take them. We couldn't even return and pick them up before closing at 8pm and were told to come back at store opening the next morning. Not so convenient, especially when we will be getting ready to drive to Vermont at that time and it will be a 40 minute round trip to pick up the skis. After some discussion on the drive home from the store, I decided the ill fitting boots and the now highly inconvenient pick up wasn't worth it. I called when reaching home and said it would be best not to rent. I was dealt with by a rabid, RABID woman who insisted everything was non-refundable, these skis were put aside for us during a busy weekend, (I did not reserve them in advance, but just stopped in) they were taken out of circulation, they had been adjusted just for us, etc. I told her we had just left the store and no adjustments had been made to anything, we just had our feet measured which should not an irreversible act. She continued to say the skis had been fully prepared for us- I again told her that wasn't possible since the skis were not going to be ready until the next day. She started to yell at me "Do you want to pick them up this evening or tomorrow morning?? You could have taken them tonight! You could have taken them tonight, but you didn't want to wait!" I told her that was completely untrue and was not my decision in the slightest to delay pick up until the next day, and was quite a bother. And that my son had continuously told the attendant the boots did not feel right. This went on back and forth for several minutes until she shrieked angrily "Why did you pay for them if you weren't happy with them?" I told her you have to fill out the paperwork and pay first. You think she would know that, working in the store. I told her I absolutely did not want the equipment, if it was such a busy week then put them back into circulation and make them available for someone else. Her final response was "Fine- than I'm just voiding this!". Like it was a punishment. I told her that would be great. I also told myself I would be voiding them from any future business. I left a message that I needed a return call verifying the transaction would indeed be voided, and that I needed a name of whoever I had spoken with. I have not heard from them as of yet. Great job losing business on their part. read more

Ordered my skis online from BnB. They contacted us to say they didn't have the ones they sold us. But would we take the newer model for the same price. Fine. Whatever. Waited two weeks and had a refund with no explanation. When we inquired we were told "We are unable to fill your order". When asked why we were told they were unable to get THOSE skis. OR...they decided they just didn't want to honor the agreement. The store might be ok, but I would caution anybody regarding their online service. I now have to start over to find skis before the season starts. Online buyer beware. read more

Purchased a NIDECKER MEGALIGHT SNOWBOARD on-line (an elusive brand in the US), after speaking to very friendly and knowledgeable sales staff. Fair price and quick shipping. They packed it up and FedEx out the same day. read more

This ski shop is not reputable. The equipment is outdated and in poor condition. The shop overcharged us for a weekend rental and misrepresented the rental fees. It took several phone calls and finally a visit to the shop to try to correct the overcharge on our account. Customer service is terrible and Eileen is very unprofessional. We rented equipment in December 2012 for school vacation week. Called ahead for equipment and when we arrived there were no skis available for my daughter. Don't do business with them!!! read more

My son needed new boots and since he is only 5 I called first to see if they had the size in stock. The woman I spoke to assured me they had plenty of options. I leased my daughters skiis from here earlier in the season so we made the trip down. When I got there she tried cramming my sons foot into a boot that was clearly too small. We couldnt even get his foot into the boot, nevermind buckle it. I said that I thought we needed a larger size and the woman gave me a lecture about how ski boots need to be tight. Ive been skiing for 30 yrs ... Whatever so I told her we needed a size up and she brings out a boot 4 sizes up and says thats all they have. So its either take a boot 1 size too small or 3 sizes too big. I tried talking to her to see what other options were available and she was just rude. So we drove up the street to Ski & sun and got a great deal on new boots there. So yeah - thats the last time I try Buckles & Boards- no thank you. read more

When i went to buckles and boards to get a rental snowboard and boots the lady set me up with boots to small and a board to small. I kept telling her the board and boots were to small but the guy kept saying the were fine. I was getting pretty pissed so i left. I STRONGLY RECOMEND NOT GOING TO BUCKLES AND BOARDS FOR RENTALS OR ANYTHING!!! And everything in there store is overpriced and the people that work there suck (old guy and girl) they dont know anything about snowboards or skis. Threy carry odated boards and dont have any good brands. Truely a awfull place to go read more

This is the worst ski shop on the South Shore! I have lived in the area for years and keep giving them a chance to get my ski/snowboard business and they always blow it. Not only are they the most overpriced ski shop but they buy outdated skis/snopwboards and try to pass them off as current. Today, I brought my 10 year old in for a new snowboard, the owner held up a board that was way too small. I knew what size he needed but wanted to test the guy to see if he would sell me anything and that's exactly what happened. When I asked him if that board was too small for his weight he said "no" and I replied "you didn't ask how much he weighs" Then he handed me the board and the weight listed was in killigrams...he clearly had no idea how to convert to lbs. My son needed a board that was about 20 centimeters bigger. blew it there.. When I switched to boots, he told me he had a pair of size 5 boots for him and I told him that my son was a 6.5 and he told me they would be fine. He was just out to sell me anything. This was the very last time I will ever go to Buckles and Boards and felt compelled to share on YELP my experiences there. Go somewhere else... read more

we went here for seasonal rentals after a recommendation from a friend. the woman was not at all peasant to deal with. they had very little left (after telling us they had plenty ftp choose from and this was in December!) the boots they "fit" my daughter too were terrible, she had issues with them all year. The ones for my son had a broken buckle that they "fixes" but kept popping off anyway. AND they never put poles in my daughters package requiring another trip there! I would definitely not rent from them again. Also, refused a return on full price merchandise literally 8 days after we bought it (receipt said 7) and this was the first week of january! read more

I think people either like small local shop like Buckles & Boards or hate it. I have to say I was pleasantly surprised based on the other review. We purchased a snow board package for our younger daughter. She used for one lesson and had such a bad experience after one hour we rented skis at the mountain. She took to skiing and never looked back. I was completely honest about our experience and B&B gave us full credit towards a ski package in exchange for the snowboard. I also purchased my skis and boots from B&B. I felt the boots were a bit tight and wore them around my house on and off for a week. Something just didn't feel right so I returned for another fitting. I'm happy to say I was able to exchange the boots for a much more comfortable fit prior to leaving for NH. My bindings were adjusted to fit the new boots on the spot before we left for NH. We are new skiers and B&B has helped make us huge fans of the sport. The only drawback I could see would be the limited inventory they may carry (hence 4 starts instead of 5). For example, if you are woman who only wears a Salomon boot you will have to shop elsewhere. Other small ski shops could have a similar problem though. Any old merchandise I saw was greatly reduced in price. The boots and skis we purchased as a family were current models. read more