I have been going to Kohlers Crossing Dental since 2022. The doctor is very knowledgeable and even…read morepicked up my sinus issues on the x-rays. Staff is always very nice and polite.

Misinformation was given by this office and when I called to get some answers I was put on hold…read morethen sent to voicemail. On the voicemail I explained the problem and asked to be called back. They NEVER called me back!!! So I went into the office today and was explained the situation. Angel told me that they were going to call me back until they had answers, which was 9 days ago ugh. Magically I got all my answers in less than 8 hours TODAY, isn't that funny. People be warned: This office will not call you back if you have a concern. You have to show up to this office to get anything done. Silver lining I was validated for my feelings about not being called back. I don't recommend this dental office.. It has poor practices and Snotty attitudes. No thank you!!! You're FIRED!!!!!!!

Unbelievable! Very, disappointed. Lost my business. I gave 3 hour notice that I could not make my…read moreappointment due to being stuck a a job and they informed me they are charging me $50 dollars. BS I've never actually had any medical or dental practice enforce the policy before. Cheap, greedy practice . Like they don't make enough. Huge scam! Don't use! Skip this dentistry!

I started as a new patient with Kyle Parkway Dentistry last summer and every cleaning I have…read morethey're amazingly friendly and the office is super clean. Appointments are really easy to get and they're flexible if you need to cancel. I like that they put Netflix on for you while you wait or are being worked on. It eases some anxiety over someone working in your mouth. I think they work with relatively new hygienists and assistants and I enjoyed the pleasant conversation between my assistant and the doctor yesterday while my teeth were being cleaned. It showed a real camaraderie between them and the excitement of the assistant with all she's learning. The doctor was a little behind but again, having something to watch kept me entertained. They're a great service and I'm glad it's not too far from home.

Dr. Gonzalez is an excellent dentist, he just needs to retrain his staff to return calls and have a…read moresense of urgency when dealing with the patients when they call in.

I've been going to Neo for over 8-9 years and my 3 oldest kiddos also go here. I wouldn't go…read moreanywhere else. They are great, I can request the hygienist for my cleanings and the have the same staff each time we go. We love Neo.

Excellent experience with this office and their staff…read more Since I completed all my documentation online the previous day, I was able to check in and taken to the back within minutes. The rooms are clean, well lit, and situated with modern equipment. They let you choose what Netflix movie to watch (careful to choose a laughter filled comedy with your mouthful). It was first appointment with this office, so it was extended, but the digital, full mouth scan was useful for ordering a night guard. No gooey mouth-mold for me! The hygienist, dental assistants, and even billing folks were all outgoing and friendly. The dentist was gregarious and thorough, and I feel that they really care. Our whole family is now going to this office.

What a fun place to get a cleaning! The facility is CLEAN like brand new clean. The staff is…read morefriendly and caring. They work to get to know you and make a lot of strides to ensure your comfort. They do a lot of initial steps without explaining what they're doing, so that could improve. They did try to get me into Invisalign on my first visit. They did have a good explanation and they were very easy about me saying no thanks. I changed from Kyle Parkway because of my insurance but I'm not at all unhappy with the change. I felt well cared for start to finish.

Went in for a tooth ache and they were able to help me as fast as they could to treat my tooth! I…read morewas very satisfied with everyone's patience and care for me while I was frustrated in pain they helped me feel better!

My husband and I are both SUPER pleased with our new patient visits here. We do not have dental…read moreinsurance, but the costs quoted and paid were very reasonable for the care we received. Our teeth look and feel great. Scheduling was very easy, even when we wanted "back to back" appointments together. Our differing prices were both a reflection of that they don't have a "one size fits all" approach to their patients, but also reflected an appropriate/fair scale in pricing relative to our needs. There was no "hard sell" on committing to, or scheduling, any of the additional work recommended. Just a simple printed quote we could reference in the future. The same for the "discount/club pricing" you would get for signing up with their office, which I declined, but my husband joined. Just the information made available quickly and clearly, and then you were free to move on. Everyone was SO friendly. I'm mad I didn't remember to write this review same day, so I could share specific names, but truly everyone was polite and pleasant to a degree that I can't imagine anyone working here isn't equally nice. They really put the "family" in family dentistry. Very excited to return here in the future. Thank you all for providing excellent and convenient care for us!

I've had plenty of dentists and Dr. Koen is arguable one of the best. He is very personable,…read moreknowledgeable, expresses concern for his patients, provides detailed evaluations and options while including the patient in the decision making process, and is a very gentle dentist who is concerned about patient pain and care. I've also found his staff is equally as pleasant and efficient as the Doctor. They greet you warmly when you enter their office and make you feel at ease in their presence. They are accommodating and willing to work with you on whatever you need. Finally, they have up-to-date equipment and are technically savvy. My wife, who is also a patient, agrees with everything that I've written.

I have been a dental patient of first Dr. Carol Evans and then Dr. Justin Koen for over fifteen…read moreyears. While Dr. Evans was fantastic, I have had a much different experience with Dr. Koen and the direction the practice has taken in the last few years. I have a feeling the practice has been taken over by a corporate entity because their focus is no longer on the patients. I went in three times a year for cleanings and only saw Dr. Koen for literally 20 seconds for the past fifteen plus years when he came in to view my mouth after a cleaning once a year. So I did not know the extent he would GHOST me when I needed his advice the most. I had some unexpected issues regarding a failed crown and had many questions. When in the office for the scan to measure my temporary tooth (called a flipper), I needed to talk to him during my scheduled appointment time. He refused to even pop in to see what my concern was! Then, the periodontist who was handling the crown issue and bone grafting specifically asked him to do a tooth vitality on a specific tooth next to the failed crown and Dr. Koen did not even do the tooth vitality! I even asked the person doing the scan to have Dr. Koen do the tooth vitality and then he (or his office manager) sent her back to say Dr. Koen would contact the periodontist directly without even taking the time to see what my question (s) where, but the periodontist told me Dr. Koen never verified the vitality of that tooth! Then, I was suppose to get my temporary tooth within a 2 week timeline, as it was only coming from the lab in Hutto. It never came! I had the office follow up daily and for days never came up with an explanation of what happened except that "the temporary tooth was lost"! Unacceptable! I even said I would drive to Hutto to get it (it had been paid in FULL 3 weeks prior), and they said that was not possible. Only the office manager would deal with me via phone; I even went to the office in person to speak to Dr. Koen and he refused to see me! I left him messages twice on his voicemail and he never returned my calls. I needed the temporary tooth in time for me to return to work, as I was extremely embarrassed by the gap and needed the temporary tooth as a minimum to work with my clientele, as well as my co-workers with confidence. He GHOSTED me yet again. Now, you may say I must have been a demanding patient or there must be some other reason for this response from the practice. The only reason is he did not care ENOUGH to reach out and make things right and do the bare minimum that a dental professional should do. If you are thinking of going to Main Street Dental-take your business elsewhere!! The office manager was rude and condescending. If all you need are cleanings and that is it, then this is the place for you. However, if you want to be reassured that Main Street Dental places their patients first, then please.............find another practice! All you will find is incompetence, arrogance and a disregard for professionalism in this field. I would give them a zero star rating if it was available. I have switched practices and advocate to anyone even considering this dental practice to take your hard-earned money, dignity and well--being somewhere else!

I had such a great experience at this dental office and can't recommend it enough. The staff was…read morewelcoming, organized, and genuinely kind and they make you feel comfortable right away. Dr. Schaefer is amazing - very knowledgeable, thorough, and takes the time to explain everything clearly. You can tell she truly cares about her patients and the quality of her work. The office is clean, modern, and runs very efficiently, and the entire team - from hygienists to the front desk - is professional. I would absolutely recommend this practice to anyone looking for a trustworthy, high-quality dental office.

Quality of care, office experience and professionalism is unmatched! Dr. Strickland and Schaefer…read moreare true professionals would recommend!

I absolutely support Vue Dental of Kyle, Tx! I have received 5-star dental service from these…read morefolks. Not only did they treat and solve my excruciating dental pain, they started me on Invisaline trays and within 6 weeks, my smile was back! I truly believe in Vue Dental and their services. Thank you Vue Dental!

I'm done with this place and the terrible customer service…read more I chipped my front tooth. I called to see if I could get an appointment to fix the tooth. I was told I would have to make TWO appointments--one for an exam and then one for the procedure. I asked if I could schedule both for the same day, so I didn't have to take two days off of work. They said yes, they could schedule me for an extra-long appointment, but it meant I would have to schedule two weeks out. I waited two weeks with a chipped tooth and came in. You can probably guess what happened. They took ONE photo of my tooth and told me I had a "really hard decision to make" on whether or not to fix it and I should probably "sleep on it." When I said "No, I want my tooth fixed" they reluctantly admitted they just didn't have time to do it that day. What's more, they then admitted that they NEVER actually scheduled an "extra-long appointment" and that entire promise was just a lie. Also, the "exam" they did (taking one photo of my tooth) meant that I had met my insurance's exam quota for the year, so I wouldn't be able to come in to get a cleaning for the ENTIRE year of 2025 (it is barely May). I am an attorney. I believe this is textbook "bait and switch," potential DTPA violations, as well as potential insurance fraud, and I hope they have good representation. Because if they continue to operate like this, they're probably going to get sued. Oh and also? I went to another dentist to look at the past work Vue had done on my teeth and they said it was "very poorly done" and needed to be fixed. So...the quality doesn't seem to be there either. Look for other dentists in Kyle. There are a lot cropping up now that can probably figure out how to run an appointment system and won't just churn and burn your insurance.