It is sad when you find yourself in a situation and the level of assistance you get from tow truck…read moredrivers contracted by AAA is poor. It's bad with inflation being what it is, We as a People carry our businesses this way. Not only was Big Dogz not able to assist with towing for whatever ridiculous reason, you had all the excuses in the world before you even got to the scene to assist. Left on the side of the road to figure shit out. Please do not worry about me ever requesting your assistance. If my roadside service ever say that this company is assisting, I will request someone else. You keep doing business like this, you will not have a business. # Dr. Lane

On 10/25/2024 our 2000 Ford F-250 Deisel Truck would not start. We called Escapees(our roadside…read moreprovider) and Jeffrey from Big Dogz Towing came out. After one attempt at jumping our truck, it still wouldn't start. He cleaned the battery terminals and tightened them....still wouldn't start. He brought back his 2 larger battery chargers, and because of that 2nd effort, and going the extra mile, he was able to get the truck started. We would recommend Jeffrey and Big Dogz Towing for any roadside assistance that you might require. He is kind and knowledgeable!

Have used them twice not - Once with Battery issues (very clad i called them as teh gentleman had…read moresignificant knowledge how to solve the issue and had a proper replacement battery in his truck. other time they towed my Tesla to the dealer from Fort Worth to Dallas. They were on-time and very careful with my car in both loading and un-loading. They understood the particulars with handling Teslas.

A 1-star review is generous. Here's my review of Fort Worth Towing after attempting to work with…read morethem today. After reading the reviews of several local towing companies near Forth Worth during the day, I called the phone number for "Fort Worth Towing" (https://fwtow.com/auto-towing-services/) at 3:20pm for a tow request in NE Ft Worth. The towing job was for 2.3 miles (yes, a little more than 2 miles). The Company rep committed to arrival in "about 45 minutes - maybe a little less". I confirmed with the rep that meant about 4:10pm and hung up. I called for an update at 4:35pm and was told the driver would arrive in "about 20-25 minutes". Again I repeated their estimated time of arrival and confirmed this meant they would arrive no later than 5:00pm. I called back at 5:15pm to request an update and was put on hold for almost 15 minutes. Finally, a lady answered and indicated the driver would "be there in 10-15 minutes". So, given the prior calls, I repeated the prior estimated arrival times and their failure to meet their commitments. It was now 5:30pm and the mechanic shop where my vehicle was to be dropped off closed at 5:30 which means my vehicle will not be able to be dropped off today. I express my dissatisfaction and ask which firm she's representing (the Forth Worth Towing website says dba Delta Towing) and the lady says some new towing company named Bomar Towing is on the way. I asked to speak with a manager and she asked if I want to cancel the tow request. I said I NEED to cancel now that the mechanic's shop is closed for the day, but I reminded her that the original gentleman who answered the phone stated there would be a $49 cancellation fee if towing was cancelled. I told the lady that I now need to cancel (since the towing destination site is closed), but that I had better not be charged a cancellation fee for their firm's scheduling errors. She says she needs to visit with someone else about the cancellation fee and places me on hold again. After 10 minutes on hold, she disconnects the line without providing an update. It's now 6:20pm and I've been talking with this poorly run company for 3 hours which is 2 hours after the original estimated arrival time. After 3 hours, the tow truck never showed, none of the 5 individuals I spoke with took any responsibility for the handling of the situation, and no one has confirmed that I will not be charged for their scheduling errors - and I still don't have my vehicle over to the mechanic. BUYER BEWARE. Learn from my mistake. Save yourself time, money and don't jeopardize the safety of your family/friends. This group is not trustworthy and should be avoided if you care about your safety and getting your vehicle from point A to point B. I would strongly advise others to take their business elsewhere to a group of people who will follow through on their word and actually provide the service you request when an urgent need arises. **UPDATE - as of the next morning (7/7/26), I see the company is attempting to charge me for $134.10 for a towing service that they never sent and even exceeds the $49 "cancellation fee" that they brought on themselves! Dear reader, if you see this while considering this company for your towing/emergency needs, RUN to find another service before they compound your problems and rob from you in your time of distress. Wow, the level of deception with these people is hard to fathom.**

Acantar towing Best price you can ask for!! Best service!…read moreFast service!!! If I ever need a towing company In dfw this is the company!!!! Thanks

Never use this company. They do not.. I repeat do not carry cargo insurance. Meaning if they mess…read moreyour car up during the tow you're pretty much on your own. The rookie driver that came to pick up my car hooked it up back first which almost took off the front bumper while pulling it onto the truck bed. He then leveled the bed out without putting my car into gear or pulling up the e-brake. Then my car proceded to roll and slam into the back of his truck. The driver said nothing. I then told him to get my car off his truck. He let the bed back down. Car still not in gear or brake. It rolled forward until the chains hooked on the axles jolted it to a stop at the end of the links. Stripped axle bolts, cracked windshield, unaligned rear bumper and tail lights is the service I received. The owner Manuel Alcantar refused to give me any insurance information and hangs up on me. Completely unprofessional and rude. You will regret using them if you do.

I brought my car to this location after an accident. My check engine light was NOT on and when I…read morewent to pick it up after they "fixed it" it was. They said it was due to the fact that it was calling for a sensor that was not suppose to be on my vehicle. Their remedy was offering me an ILLEGAL state inspection, stating we fixed it so we know it's in good condition and would illegally pass it on the state inspection when needed. The lady in the image attached is the main point of contact for this interaction

I was in a hit and run and my insurance advised me to pick my own body shop. My ex husband has used…read moreMemos in the past for his daughters car repair from her accident. And they did a great job, so I chose them as well. During the whole process they gave me updates and let me know when there was a delay in repair due to covid some parts took longer w shipping. Not their fault and when my baby was finally done, I was very impressed! I definitely recommend.

Needed a tow late on a Saturday afternoon. The tow showed up in about half the time promised. He…read moregot the car to the shop and got me home. Friendly and helpful for a reasonable fee.