I had looked into getting information about getting a jump house for my daughter's upcoming…read morebirthday party. I had booked as they called me twice to make sure I booked with them. Everything was pleasant as we booked. Today, I had to cancel due to an unfortunate event in my family. I had left a message about needing to cancel because my family and I have to go out of state this weekend. They tried to charge me $45 for canceling due to an emergency and going out of town. I wasn't aware of a cancelation fee via phone as she tried to tell me she did and continued to argue. It was in the contract which I did not sign but, should have been mentioned on the phone call. Thankfully they waived it but, so happy I found out what a shady business this is. I'm usually for supporting small businesses but, I will not be using them at all after this experience.

Rented the firetruck Bouncy house for my sons first birthday and it was great! Really happy with…read morethe service that was provided, They arrived at my house early for delivery and picked up on time as well. Everything was so hassle free and great! Will definitely be renting all my future bouncy houses from them! Thank you!

We are a mobile party entertainment company and we needed helium to test a new product we are…read moreconsidering offering. We contacted Edward at Prime Helium. From the moment he answered the phone throughout the entire transaction Edward was awesome. He answered our questions regarding Helium usage. He delivered the tank to us and went out of his way to make us feel like a valued customer. Having a business owner make you feel valued is rare in todays world. You may save a few pennies with someone else but I can guarantee you they will not treat you with the same level of customer service. We have found our supplier of Helium and look forward to working with Edward and Prime Helium in the future.

Amazing company!!!!!!! On time, very friendly, super knowledgeable. Will never use another helium…read morecompany unless it's PRIME HELIUM! Great service. Super reliable.

I have used Tom and Jerry party rentals for all my events! You cannot beat the price and the…read moreservice. Their team is professional, and also very kind. Highly recommend!

We've rented from them on multiple occasions and they have always been accommodating and…read moreprofessional. The equipments are always clean and set up is fast. Prices are extremely reasonable.

Rented barricades and a red carpet from Any Occasion back at the beginning of September and…read morealthough the renting part was easy, the delivery part could be better. From my understanding, someone was supposed to contact us the day before the delivery to let us know the timeframe but no one reached out. They actually called us the day of the delivery saying their people had shown up at the business to deliver but no one was there (we were closed and needed to have someone go out to meet the delivery person). On the pickup day, I had to call them to find out the pickup time, which was also not very accurate since they were coming from the Woodlands. I waited until about 4pm for pickup of the items. Other than that, the items were great and the delivery people were super nice and helpful. Just hope that they can refine their delivery procedures so the customer doesn't have to wait around all day for drop off and pick up. We paid approximately $150 for the delivery service since you can't go and pick up items yourself.

SUPER DISAPPOINTED WITH HOW MY MOST RECENT ORDER WAS HANDLED!…read more This was my second time renting tables and linen from this company for my annual holiday party. Last year, I was able to order and rent tables and linen from here and had no problems at all. This year, I order tables, linen, and a 20 x 20 tent with walls. Our event was for December 18, so I requested for the rental items to be delivered on December 17. The initial order was a bit too expensive for my party budget, so I asked our sales representative, Nakeesha Clemmons, to remove some of the extra items to help us with pricing. Somewhere in the process of editing our initial order, Nakeesha changed our setup date from December 17 to December 18. Since the setup date was not something I asked to be adjusted, I did not think to check when the order was updated. On December 17, when prepping the venue for the event with my Event Committee, I became concerned that the rentals had not been delivered. I called Nakeesha to inquire, and she informed me she had me down for setup on December 18. I informed her that, that could not be right as I know I scheduled the order to be setup on December 17; which makes sense since our event was on December 18. I found the email where I originally requestee setup on December 17. I asked Nakeesha to accommodate our December 17 need, and she said she would check with her manager. When I asked to speak to her manager, Jason, he called me back and said the same thing as Nakeesha. I informed him of the issue with our setup date changing. He informed me he was not able to accommodate our need. I am VERY disappointed this happened leading up to our important event. It caused added stress on the date of our event. BEWWARE of this company changing important details without your consent.

Shamira went above and beyond my expectations as both my coordinator and my florist. She was always…read moreavailable to meet in person and very open to my ideas and specific needs for my wedding. She also took the time to educate herself on Jewish traditions and created a beautiful Chuppah for us! I enjoyed my wedding fully because I didn't have to worry about anything on the day, as she collaborated with all of my other vendors and managed my bridal party. It was a beautiful and very organized day. (Also she added the most beautiful peonies to my bridal bouquet). I highly recommend Magnolia Rose Company!

I booked Shamira for my wedding. I order a bouquet for myself, flower crown for my daughte, that…read morewas rang up as a second bouquet but she explained that it would be a flower crown, boutonnières for my husband and nephew, and green stairwell. the day of my wedding my daughter had no "Flower Crown" she brought the second bouque... it was so disappointing because my daughter is eight, she was standing at the altar with me with nothing but a artificial flower pin on her head.. but there was nothing we could do so I reached out to her afterwards so I could figure out where the disconnect came from, not even to get a refund for all the money I paid, this lady didn't even respond... that was so disappointing... the professionalism was not there, and I will not recommend her to anyone I know... this was a very special day for me, and my family, and she showed me how much she does not care for her customers, and her dignity with running a people supported Business.

I was extremely pleased with the overall rental experience. Everything went as described. The…read moreequipment showed up about 1.5 hrs before agreed time and the guys offloading even offered to set the tables up. The attendant for the bull was friendly and attentive. At no time did I feel that those riding the bull were in harms way. We had 5 year old to 75 year olds all enjoying the experience. All the guest had something they will remember. Not only will I use Skyhigh again I will recommend to others. Thank you.

I reserved a 24-foot water slide for our Fourth of July party for approximately $1,600. On the…read moremorning of the event, around 11:00 AM, I received a voicemail saying the slide had been damaged and they were canceling my reservation. They mentioned they had a replacement available. I returned the call within about 30 minutes, but by then I was told the replacement had already left the warehouse and was no longer available. That left us without a slide on the day of our party, with a house full of kids and guests and virtually no chance of finding another rental on one of the busiest days of the year. I understand accidents happen and equipment can get damaged. My disappointment is that there didn't seem to be a backup plan to make things right for a customer who had reserved a premium rental for a major holiday. When you're spending this much money and planning an event around a specific attraction, reliability matters. Unfortunately, this experience was incredibly stressful and disappointing, and I wouldn't feel comfortable depending on this company for an important event in the future.