Huge shout out to the staff at the location for making my car rental experience a memorable one!…read moreSpecial thanks to Eric, the branch manager for being pleasant, cheerful, engaging, and knowledgeable. I truly enjoyed this experience with renting from this location. The pick up and drop off were both smooth processes which I cannot express enough gratitude for!!! Was given a clean & well kept 2026 Hyundai Sonata, which I enjoyed immensely. Thank you all again!

Absolutely horrible customer service. I was able to book a vehicle and on the pick up day I get a…read morecall 15 minutes before pick time while I'm in there parking lot that they don't have my rental. I've been dealing with the horrible customer service of this place and corporate for 6 hours. Still don't have a vehicle

My past experiences with Hertz rentals have been hideous to say the least. They are rude, and if by…read morechance the associate knows how to do their job- it's obvious they don't want to. This last experience of mine was a breath of fresh air. Apparently there is a new store manager, Kyle. Though they were still under staffed, his customer service was outstanding! Thanks again Kyle!!

If you are a girl and under the age of 25 you will be lied to by the associates working at this…read moreHertz location. These men prey on women and persuade them into signing for things that aren't necessary by lying about the requirements. The Hispanic employee at this location told me that because I was younger than 25 years old I needed the hertz "package" which included insurance on the vehicle from hertz as well as roadside assistance. Meanwhile, he knew I had my own car insurance and I also have AAA so I didn't need either of those "requirements". I was lied to and mislead. To top it all off, this same employee told me one month later that this was not the case and his supervisor stated that none of his employees would ever say that because it's absurd. Meanwhile, that very same lying employee told my father (via the phone) that the reason I chose Hertz was because I needed the car insurance. This man is clearly uninformed of his competitors because every rent a car offers insurance for purchase when renting the vehicle. Well guess what, it's a shop full of liars and uneducated individuals. Don't rent a car from here, especially if you are a female. You will get taken advantage of.

The so called manager of this Enterprise Latin in Oldsmar, FL..., a young ma'am by the name of…read moreCody has served to become, by far, the worst Enterprise customer service, as an Enterprise PLUS customer of twenty years, that I've EVER ENCOUNTERED. HIS regional manager, 'Lee' was somewhat helpful but 'Cody', after returning an earlier rental and booking another through my Costco travel account at the SAME Oldsmar location, simply chose nor to not honor the Costco reservation! All this at 5pm on a Friday making me very late and having to go to another enterprise nearby.., thanks to "Lee"... let's see if Carly handles customer service better than her Logan enterprise competitor. I've been in customer service and training for decades.... There's strict adherence to policy, then there's understanding in customer service. Note: I did extend the original rental by three days, the deposit more than covered AND i called Cody and authorized payment on the two days extended... then he told me to settle up when bringing the car back on Friday at 5 pm. Also note: THERE WERE AT LEAST A DOZEN CARS in the lot ready to be rented. So it was NOT a case of Low or no inventory.

I was not satisfied with my experience at this Oldsmar Enterprise location. If I could use one word…read moreto sum up this review, that word would be SUSPECT. Take notes and don't make the mistake I made. Sorry it's so long but it was the only way. The service for one, though friendly and professional, I've never had to wait this long to pick up a vehicle. Getting in and out was too much of a hassle. In all the years using Enterprise I've had no mishaps renting or returning. This time around, they find a fog light on the passenger side has a crack on it. Im struggling to believe that this damage wasn't already there beforehand. The fog lights are almost hidden in the Altima to the point where it could've been missed during the walkthrough, which was done rather quick to begin with. The rep claimed that since there was no damage to the bumper it's possible that a rock could've cracked it while on the road, similar to the way a windshield gets cracked on occasion. He stated that this was very common in these type of cars. (I call BS) Nothing he said felt genuine. Because of how discreet these lights are positioned, I truly believe that they were missed in the initial inspection. They claimed that it wasn't damaged prior to the rental but had no way to prove it. I have a long record with Enterprise with zero mishaps even in times driving in States under poor weather conditions. I don't buy that this damage was caused during my business trip to South Florida. At this point is my word against Enterprise. The vehicle was given to me on half a tank, A final inspection that was so over the top it felt like they were searching for a reason. Another customer returned her vehicle right after mine and was told they found damage as well as she stood inside the office looking puzzled. I have yet to hear back from the repair shop for a final cost of the damage, this is something minor and shouldn't take this long to evaluate. It has caused a delay in my expenses which translates into additional fees on my credit card if not turned in on time. I called the Damage Recovery Unit for Enterprise 8 business days to get a status, the rep tells me it can take 4 weeks to get the final estimate. Just for my own comfort and to maybe regain some trust in them, I respectfully asked if I could receive prove of the fixed fog light after it got fixed. In a defensive and standoffish tone, she tells me it's not my car and they don't have to prove anything to me. Quote unquote. In other words.. pay us and be quiet. Quick review... This Enterprise CANT provide me prove that the fog light was indeed damaged from the beginning... This Enterprise CANT provide me prove that it got fixed. I just have to pay them and trust they will do the right thing. Make of that what you will. FYI.. Most of what's on this review I wrote in a response to a text message that I received from the branch Manager Byron at this location. There was never a reply sent to me in return. Too many red flags for me. I will still take my business to Enterprise as they are easily the best rental company in my opinion, this location is the one exception. Needless to say I wont be using this location again. and I will make sure to make my colleagues aware. Thanks for reading.

Enterprise picked me up from the collision center my car was being worked on at (Ferman) and…read morebrought me to their office on U.S. 19 near Kolsterman Road. I was offered a 2021 Nissan Altima base model. The car came with sanitary wipes and smelled a little funky like someone had smoked cigarettes in it at some point. All documents I signed to rent the car we're on a tablet and I didn't have to present valid insurance to take the car off the lot. I asked an employee for the vehicle's registration and was told a copy of my rental agreement would suffice. My agreement was sent to my email which listed the duration of my rental as three days. The employee I spoke to said this was standard practice and the collision center working on my car would update them and they would extend the amount of days despite me saying it would take them at least seven. This practice puts a lot of faith in the auto body shop to update Enterprise so, the customer doesn't face liability. Around the seventh day, Enterprise called me and stated they would appreciate it if I could stop by their office so they could put a 2022 license plate renewal tab on the license plate attached to the Altima. The plate had been renewed and was valid but had a 2021 sticker with the month I rented the car. When I stopped by Enterprise I told the employee I didn't appreciate this inconvenience and if the license plate had expired the driver could be ticketed for driving the vehicle. The employee said only Enterprise would be held liable but that's not true. Once the employee realized the plate was out of Maryland and she couldn't locate the renewal tab she moved me into a different Altima. This 2021 Altima was a more luxurious model with leather seats and had additional upgrades. I didn't have to fuel my old rental back up, signed the tablet again and left the lot. A few days later my vehicle was done being repaired despite Enterprise saying the information they received was it would be totaled. Enterprise allowed me to leave the Altima at Ferman Collision Center where my vehicle was being worked on. Enterprise came and picked up their car up and I had no further contact with them. I would recommend this Enterprise location to others but, I caution others to be weary of potential problems when entering into an agreement with them as with any private business.

On June 30, 2026, I rented a vehicle from Enterprise Rent‑A‑Car at 38890 US Hwy 19, Tarpon Springs,…read moreFL. I made the reservation in advance and provided all required information, including my updated contact details, residency, billing information, and driver's license. My reservation was for a standard SUV for seven days, with pickup on June 30 at 12:00 PM and return on July 7 at 12:00 PM. At 11:00 AM on July 7, I contacted Blake, the representative who assisted me during pickup, to request an extension because my personal vehicle was still being serviced. I also asked for an adjustment since I had reserved and paid for a standard SUV but was given a compact SUV instead. Blake stated that the compact SUV rate was $260 per week and $36.88 for each additional day. He told me I had been charged a weekly rate of $280 and that I was owed $21.67. I explained multiple times that my receipt clearly shows I was charged $295 per week for a standard SUV. Using Blake's own quoted compact rate of $260 per week, the correct difference is $35. Blake's calculation reflected the midsize SUV rate of $285, not the standard SUV rate I paid for. Despite repeated clarification, he refused to make the $35 adjustment. I sent Blake a photo of my receipt, which states: "1 week @ $295.00 / week - Standard SUV - Chevrolet Equinox or similar," totaling $320.24 after taxes and fees, plus a $300 deposit. Blake claimed he could not view the photos. When I requested the manager's name and contact information, he stated that he was the manager. When I asked for his supervisor's information, he refused to provide it. I also checked Enterprise's current posted rates on July 7, 2026. The standard SUV rate is $305 per week, and the compact SUV rate is $270 per week--a $45 difference. I am only requesting the $35 difference based on the rates Blake himself provided. Neither the posted rates nor Blake's quoted rates support the $21.67 adjustment he offered.

I drove from NJ to Florida and did my return here. What a nice establishment and Ben, the Manager…read morewas extremely helpful. For the less than stellar experience I received at the NJ location, Ben corrected my experience at the return. The establishment was clean, the cars on the lot were plentiful, with a variety of different sizes and the 2 people in front of me seemed to have a great experience as well. Whenever I need a rental, I'll be sure to go to this location.

I have always rented from budget/Avis when visiting my family in Tarpon Springs and have a quick…read moreeasy experience! Ben is the new manager and made my trip easy/exceptional! He was able to get me into a car at the last minute and was very respectful/responsive. I would give Ben at the Palm Harbor location 6 stars if I could! Bonus was having a clean and safe rental for our short trip. Amber from Scottsdale AZ