I wish I could give ZERO stars!!! Absolute disgrace. I can't believe I even bothered with this company. A large 15 passenger van was booked in February and was paid in FULL. I call tonight November 20th (nearly 8 1/2 months after paying in FULL) to confirm my reservation, and to my surprise there are no vans available. Adding to the flame, the representative could care less about my problem. So let me ask....What am I to do with 15 people, 12 hours before my trip? Am I supposed to fly them to our destination??? Is Budget Car Rentals going to pay in FULL for all 15 flights just like they promised a van that I "payed" for??? I DO NOT recommend this untrustworthy company to ANYONE. Doesn't matter how "good" their price may seem, that's how they get you in order to destroy your family vacation. I guess that's why it's called "Budget" Car Rentals. You must ADJUST your budget and expectations several months after a deceitful purchase. I've posted on every social media, told every person I know, and warning you (those reading this review) DO NOT USE BUDGET CAR RENTALS unless you want your plans to be a complete failure!!!! read more

Please! Stay away from this company! I don't even know where to start. I prepaid a reservation because their site recommends to give a credit card to make sure you have a car waiting for you at the pick-up location. I paid $288.00. Later I made a change in the reservation and the price dropped, therefore I was supposed to get the difference refunded to my credict card. Yeah sure! Well, I get to this location in Miami and they told me there was no car for me, nothing, zero, just like that. The guy just went inside and left me there alone at the counter dealing with Customer Service on the phone. Customer Service tells me that I had to go to the S. Dixie Hwy location because the inventory showed many of cars available there. I got to that location (by this time I was almost 2 hours late) and the guy there says: "no, who said we have cars available? We only have 1 minivan". Unacceptable! I just could not believe it. I end up visiting a third location now, the airport. Finally, they tell me they have a car for me, and the person there says they have to hold $382.00 in case the car gets stolen or something happens to it. I found that weird, but I accepted the "hold" because he assured me many times that was not a charge, that it was only a hold for the reasons just mentioned. In the meantime a tourist from Spain was screaming and warning all the customers that were standing in line about this company, because she had just been charged a ridiculous amount of money even though she had already paid her reservation in Spain. She kept saying "they are thieves, be careful! They just stole my money". Still I called Customer Service again, and they confirmed that the airport had messed up. That such amount was not only a hold, but that they had just modified my rate. What???? So they opened a case for me to follow up on my return. Time to return the car to the original location. The lady there was in training, so she was very lost (I felt bad for her because she was alone). She wanted to charge me the $382.00. She couldn't even find the case # in the system. I could not believe it! But she was helpful. She called her manager so that I could speak with him over the phone. This guy was the first person that really understood my frustration and tried to help. He tried to modify the rate but was having some difficulties with the system. The following day I don't see a refund, I see another charge of $30.00. Anyways, to make the story short (yes, this is a "short" version of everything), FINALLY I show the right charge on my credit card. This rental experience was a real nightmare. Pay more money, rent with Dollar, Enterprise, whatever other company, but it's not worthy to pay less money to go through so much ordeal. read more

Extremely slow service. Took over an hour to to get a car rented. I should have paid the extra and paid the airport fee. This place sucks!!!

1 star only cause i had to would really give them ZERO stars. The manager here was so rude on the phone and would do nothing to help correct his wrong. Gave me the corporate number for them to deal with it. Rented a standard SUV online, declined all insurance, get to the location and got a mid SUV (no discount for downsizing) then they charged insurance. Messed up on the time, almost charged 2 days for a rental. What a rip off for a 24 hour rental. HORRIBLE location, service, owner etc. His name is FRANK. Way to take advantage of a 23 year old. You give the rest of the company a bad name! read more

LET ME CUT TO THE CHASE. THIS PLACE IS TERRIBEL!!! Never perches a rental car from this place. They are unorganized, not trained, and they have absolutely no customer service. We had a problem renting the car. And then we had a problem trying to return the car. I can not Express how terrible they treated us. And not to be disrespectful but they had ONE job!!! read more

This is my go to place for car rentals I found this location last year and have returned 3 times since then.. Customer service is excellent. Frank always goes out of his way to help with the best deals and vehicles . I've a few people and they wee all very satisfied. read more

Love renting from here! It's right down the street from us and Frank is the man! He always takes care of us with a friendly attitude and in a professional and efficient manner. If there's no one in line before me, he'll have me in my rental within five minutes of when I get there. I've already been there three times for road trips, and one time when our car broke down and he's delivered every single time. I love having our neighborhood rental spot be super reliable and affordable. Highly recommend it. read more

After my husband car accident, we were desperately looking for a car to rent and having no luck due to spring break and ultra. However, we were so fortunate to walk into this location, Frank was beyond attentive and did everything he could to ensure we would leave with a car. Making a stressful situation, pleasant with his outstanding customer service and great disposition. read more

I was supposed to pick up a car from them. I spent 90 minutes waiting outside a closed office which was supposed to be open. Customer service was useless as well. I ended up canceling my reservation. Will never use this office again. read more

I hate being that person who posts negative reviews and I am usually the person who posts the positive remarks. However I am still in shock with how badly I was treated as a customer and I know this because I work with people for a living. I made a reservation online to pick up a car Friday morning at 7:30 am as it states they open on the reservation. I get there and the rep doesn't get in until 8 am and tells me that 8:00 is the time they open even though the opening hours states otherwise. There was no good Morning just oh we have no cars available. The guy was dead serious until someone luckily turned in a vehicle that moment. I was willing to get over the whole thing until I returned the vehicle. I came in and requested to return the car as my reservation was up and the woman rolled her eyes right in front of me with no greeting or acknowledgment. She walked outside to the car did a quick inspection and left without saying anything until I brought it up to her attention. With her back still facing me she asked if I needed a receipt and continued walking away. EVERYONE I AM STILL SHOCKED WITH THIS TREATMENT. Don't rent from this place and I definitely plan on never returning to this establishment! read more

My husband and I came from Ohio to go on a cruise and wanted to stay a couple of days afterwards in Miami to visit family so we booked a car rental months in advance. We absolutely had no issues at all retrieving our vehicle. The gentleman that assisted us was helpful, friendly, and had great customer service. We plan on using this location next time we visit. Zero problems and zero complaints from these two Ohioans! read more

echoing the comments below; I don't know if this is Budget's MO or just this location, but basically the same thing happened to me. absolutely the worst car rental experience of my life. made a reservation 2 weeks in advance to show up and be told they didn't have a car available yet. After 45 minutes of waiting and talking to both the rental agent and customer service rep on the phone they provided me an upgrade car that I didn't want at 2X the price and then tried to tell me I was getting a good deal. I seriously have never experienced such a mickey-mouse operation that is basically FRAUD. do not rent from this location or from Budget read more

One star because it wouldn't let me leave it at no stars. Frank Lopez the store manager needs Customer Service training. What could have been a simple "Appology" over a misunderstanding would have been better than an attitude and sarcasm. A customer walking into a location should never deal with the "Store Manager" hanging up the phone expressing his rude emotions in Spanish. It's not my fault if a customer upset you over the phone and I will not tolerate the sarcasm after wanting to speak to a manger. You call yourself a manager? "Fiona the territory manager will not pick up the phone and I don't know when she will." After I made several attempts to get in contact with a higher up. But then I'm told to have a great day as I leave once again speaking uttering some Spanish as I exited. Incredible! I would very much like someone to reach out to me, this type of behavior from a store manager is unaceplate and out of line, Thank you. read more

Absolutely horrible, wish I could leave 0 stars. I came down to Miami to help my sister move out of her apartment, and we reserved a moving truck online. We got to the counter after the person working told us to "sit down, because people standing while they wait makes him nervous". 10 minutes later, we told him we had a truck reservation. He rudely said "there are no trucks here, you need to call an 800 number and speak to a manager." If there were no trucks there to begin with, why would it let us reserve a truck there? Also would it have been so hard to give a phone call after we made the reservation stating that so we wouldnt waste our time? When we called, they had said that there were no trucks in the area, and offered us a completely different truck that was way too big and 20 miles away. What's the point of being able to reserve a truck that isn't even an option?! They said that the truck rentals are not done by location, when the first step of the reservation process is to CHOOSE YOUR PICKUP LOCATION. Makes absolutely no sense. Due to this, the move has to be postponed, and I drove 4 and a half hours to Miami to complete a move that's unable to be done now thanks to Budget. Just horrible customer service and a horribly run company. As if moving isn't stressful enough, Budget found the exact way to make it even more stressful. Never going through this company again. read more