What was meant to be an exciting day -- finally returning my rental and purchasing my own vehicle…read moreafter a car accident left me without one -- quickly turned into a maddening, infuriating experience at the Port Jefferson Enterprise. The moment I stepped inside, I was hit with an overwhelming stench of cat feces and litter. The office was filthy and unprofessional, Especially the Manager Filomena Innocente-- not at all what you'd expect from a national company. It immediately set the tone for what would become a nightmare interaction. Instead of a quick, routine return, I was blindsided by ridiculous claims of "significant damage" to a car that had normal wear and tear when I picked it up and when I dropped it off. It was obvious they were trying to use my no-fault insurance claim as an excuse to squeeze money out of my policy -- a total scam. I've been through enough after my accident, and this was the last thing I needed. Pictures will be posted of the significant damage. To make matters worse, I received no confirmation email, no explanation, and no accountability from the staff. Every attempt to get clarity was met with rudeness, defensiveness, and complete lack of professionalism. When asking a question I was met with an attitude. "For the fifteenth time! ..." I am not a trained car rental professional. I've rented with Enterprise at the Smithtown location and returned in Port Jefferson due to the location of my new vehicle. Port Jefferson's way of conducting business is beyond unacceptable as proven by many other recent reviews. The staff, the facility, and their business practices are all a disgrace to the Enterprise name. Corporate seriously needs to investigate this branch -- it's giving the entire company a bad name.

Many cars are dirty and dented. Had to take cars back a few times for one thing or another…read more Staff is hit or miss. It's local so we try to give local businesses our business. The staff will try to make things right, but I feel they need to ensure cars are clean, not dented or scratched and improve inventory.

Awful. Made an online reservation. Arrived at the store to find a sign that they would be back…read moresoon. Needed the car ASAP to make a flight. Had to call them while standing at the empty pick up counter, only to be told they had NO cars available! Not one. Yet my reservation was confirmed. I had to drive 45 minutes to their other location to get a car.

Disgusted by their lack of service. Waited over an hour and no one showed up to the desk. Wasted my…read moretime and money with no reimbursement

It's difficult to find an auto shop that you can trust and that won't try to rip you off. East…read moreSetauket Auto is different than the rest. Been taking my old beater work Honda here for years and they have been reliable, friendly and most importantly- honest. They've done all my basic maintenance, usually just brake pad, battery, inspection related. Always done in a relatively timely fashion for a fair price. Never once tried to upsell me on extra work in order to pass inspection. My most recent encounter with them, which is what really motivated me to leave this review, was especially appreciated. I don't know much about cars, but there was something a little stiff with my steering, and I thought maybe the power steering or some belt was going. Took it into East Setauket Auto and asked them to take a look at it and let me know what needed to be done. They could've told me numerous things and hit me with some multi hundred dollar charges, but instead they looked at it and honestly told me nothing was wrong with it and no work needed to be done so I picked my car up no charge. That type of honesty is priceless and will recommend this auto shop to everyone who needs one. Great people here. On top of all that the place just looks cool- convenient location in a nice area- retro, old school style office and shop, feels like going back in time in a good way.

They recently moved to 616 Main Street in Port Jefferson, I am happy to say that the same great…read moreservice is being provided at the new location behind the USA gas station. No matter the model or type of car, they have always done a great job for me at a reasonable price! Wish this family owned business the best at their new location!

Terrible service. Prepaid 170$ for the full-sized sedan in Port Jefferson, NY, Long island area…read more When I got there only old SUV was available; on top of that it needed oil change. Tried to be as polite as possible, as I was really counting on the car because of friend's wedding. He then told me "There are no penalties or fines for another renting another car". I was really happy to hear that I won't be fined for being f*cked over. Do not recommend. Use relayrides or zipcar, or any other peer rental network. Unless you really want to waste your time, and spend 4 days trying to reach customer representative "Bob" with thick Indian accent.

I called to set up an appointment at the mount Sinai ny location and was transferred to another…read moredepartment to set up an appointment, I set the appointment up from Sunday -Sunday I made the representative aware the earliest I can get there was 4:30pm he told me as long as it was back by 7:00pm I was fine, I went to return the car at 4:30pm and the location was closed I left the car but had no drop box so I called the number again and got a representative she then told me I can leave the car and drop keys off Monday first thing in the am and would not get charged, so I did so and of course they are trying to charge me for the wrong information that Avis's representatives gave me, now I'm charged a extra day for a car I do not even have so they are just making money and prob rented it out and got double .I am very unhappy with the services and information that I have received and waiting for a supervisor to call me back because they told me in the contract said the time but when I picked car up they did not point that out or tell me this is when it has to be back they told me about the gas though and that was it even in booklet they gave return time wasn't filled out so I was going off the information the first representative gave me . Very unhappy and probably will never rent from Avis again.

Amazing service! I used to come here when Nan was running it, but her daughter and granddaughter…read moreare really keeping up her legacy. They were very patient and worked with my crazy requests, and I was by far the best dressed at my event :) The shop had some beautiful costumes, especially the dresses. I will definitely be coming back!

I've lived in Port Jeff my whole life, and this little shop has always felt like a secret passage…read moreto another century. Emilia has done a beautiful job since taking over, her passion for costuming really shines through. I recently came in needing something special for a 1920s themed fundraiser and left with the most gorgeous beaded gown and feathered headpiece. The attention to detail is unmatched. Everything was clean, pressed, and ready for the stage. And honestly, for the quality and uniqueness of what you're getting, the prices are more than fair, it beats buying some cheap costume online that falls apart after one wear. This isn't your average party store, it's a curated collection of history. Whether you're dressing for a wedding, reenactment, or school play, this is the place. Port Jefferson wouldn't be the same without it.

Im posting here also as I dealt with Eric here as well! This business went above and beyond to…read morehelp me out! They treated my mother and I so wonderfully. You ever need a car or a detail I highly recommend stopping in! Eric was fantastic as was anyone I encountered when calling in to speak to Eric.

I couldn't ask for a better experience and nicer people to sell my dad's car to after he passed…read moreaway. They have the best prices available for used cars and also I have so much knowledge on how everything works when you're selling.I used car. Thank you again, guys for all of your help!

Hired for JFK. They were on time, helpful drivers, comfortable ride. Highly recommend.read more

I have used this company before with no problems, but did a pick up for the airport- driver was…read moreprompt but the vehicle was not what I would of accepted. It looked like the drivers personal vehicle personals scattered on the front seat- ripped drivers seat and rattled from time to time during the ride. Was disappointed with this ride.

The mechanic on duty "Darwin" was super knowledgeable and friendly. Made our repair smooth, easy…read moreand best of all Transparent. We will be back with our other cars. Just got a bit delayed. Shop is super clean and got us in super fast. Thanks see u soon.

I've been coming for years but when the old owner sold I was worried it wouldn't be as good, gladly…read moremy worries were unfounded and Gene the mechanic I liked stayed on and as always service was terrific and the work was done quickly and the job was done correctly. I'll be coming back!