Avoid Using Budget Dumpster and Avoid Damage to Your Property... (I contemplated giving them only one star, but figured a two-star rating would draw readers, as one-star ratings tend to appear as knee-jerk responses to bad service) In early February, 2025, I rented a dumpster from Budget Dumpster for the second time in as many years. My first experience was fine. This one was a disaster, complete with several hundred dollars worth of property damage for which Budget Dumpster compensated me only a fraction of the cost. Upon delivery, the driver gouged a trench into my gravel driveway. I did not notice it until the dumpster was picked up 10 days later. That damage by itself would've been somewhat tolerable, but it was upon pick-up that the real damage occurred. I'm not sure who they employ to drive their vehicles, but this individual's CDL should be revoked. Despite having an wide entry to the driveway being used for deliveries of this nature (which has accommodated trucks of all sizes for years), the driver drove off of the side of the road and THROUGH my yard, damaging the moss turf (complete with deep tire tracks). Then they ran over the decorative edge of my fence at the edge of the property, and topped off the damage by crushing a 6"x 6''x 6' landscape timber, bordering my driveway. I immediately called Budget dumpster to start the claim process. To their credit, I got a response the next business day, but after that initial engagement, nothing but crickets for 10 days. They finally responded with a request for estimates, despite having photos of the damage, so right out of the gate they wanted me to do the legwork. When I provided that information to them, I got an immediate response indicating they would only pay approximately 25% of what it would cost for materials and labor to repair the damages. In this offer, they included the following contract language excerpt: EXCEPT IN THE EVENT OF GROSS NEGLIGENCE OR INTENTIONAL MISCONDUCT, CUSTOMER HEREBY WAIVES ANY AND ALL CLAIMS AND LOSSES AGAINST THE COMPANY AND ITS SUBCONTRACTORS, HAULER SUBCONTRACTORS... OK, so driving through my yard, damaging the turf, crushing the edge of a fence and a landscape timber, not to mention the initial damage incurred upon delivery (a 6ft x 6in gouge in my gravel driveway) isn't GROSS NEGLIGENCE??? Best case, it's egregious driver incompetence. If you look at the photos below, I think "gross negligence" is pretty obvious. In addition, it seems Budget Dumpster grudgingly acknowledged some degree of "gross negligence," otherwise, why would they offer any compensation at all? Regardless, I rejected their lowball offer, but in the end - after a couple of hours of emails and back-and-forth phone calls with someone who only referred to themselves as "David R." in Ohio (why not provide your last name to your customers, David?) - they only added an additional $36 to the overall claim and washed their hands of any other responsibility or costs. The rest was on me, and as a retired disabled Vet, I do not look forward to having to repair that fence or remove/replace a heavy railroad tie on my own. Among readers of this review, some might say "Hey, quit complaining - you got a little something." My response to that would be why should I or any other customer accept that? Why is it OK for any business to come onto anyone's property and do hundreds of dollars worth of damage, but only pay a small percentage of that and walk away? So I guess in closing I'll simply say that if any of you are willing to accept this kind of buffoonery and incompetence from any business, much less a second rate dumpster company like Budget Dumpster, then be my guest and hire them. Maybe you'll get lucky and the driver won't destroy too much of your property. To the rest of you, I'd advise not doing business with Budget Dumpster, especially anyone who has served and been disabled in the performance of their duties as a Military Veteran or First Responder. read more

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The reservation process, fAQ's, videos, drop-off, pick-up and customer service was seamless. By far working with Budget Dumpster has been the most rewarding part of renovations at this point. I'll use them again for certain! read more

They delivered and picked up without issues was a good deal on the container amount of waste I was to get rid of

I have never had a more negative experience working with a company. I was scheduled to have the dumpster delivered on Friday and it never came. I called in Saturday morning to check in and the customer service rep said she wouldn't know anything until Monday so I asked to cancel the order. The driver showed up later in the day with the dumpster but then fabricated the drop off time and they are now attempting to charge me despite the fact that they didn't deliver on time and the order was canceled. read more

All around great service. Easy to work with and streamlined service. Very personable.

Budget Dumpster was easy to work with. drop off and pick seemless. I would definitely recommend .

I should have reviewed this company before ordering a dumpster, since it has several one star reviews. Dumpster arrived with concrete in the bottom lower back. Budget Dumpster Service team was only willing to provide a 30.00 credit. I now have less space and concerned about overage fees. They were unwilling to do the right thing. Would not recommend Budget Dumpster. This was their response: After further review, we are able to offer a $30 credit for the debris found inside the dumpster. You will receive a credit memo via email shortly for your records. With that being said, I want to take this opportunity to thank you for taking the time to relay your frustrations to us. Feedback like yours in invaluable in identifying opportunities for us to continue to improve our services. read more

Budget Dumpster - Dumpster arrived with poured /large pieces of concrete. - Dumpster Rental Near Me

Delivered on time picked up on time. Everything went great. I was able to take advantage of a special. They had rent a 10 yd get a 20 yd.

Easy to work with. Office staff very helpful and polite. Would highly recommend. The dumpster was delivered on time and the driver was very considerable of placement and removal of dumpster. read more

I should have read the reviews before hiring this company in Raleigh, NC. Can't begin with what went wrong. First of all they were 2 days late with the rental even though had scheduled it two weeks in advance. After they picked up the first dumpster they delivered a new one 2 days late again, and charged the same price, no discounts or anything. The worst part is that a 10 days later I get billed for overage fees. This added up to over 1K in charges. Just like the last reviewers mentioned, your dumpster is always going to be an average of 1.5 tons above the limit of 2 tons. How can that be if my dumpster was half full? The full dumpster with furniture was 1.3 over and the half full dumpster with no furniture only household items was 1.45 over. That is very shady business practices. I would advise to look somewhere else. read more

I was searching for a dumpster and was having a very hard time finding one that was reasonably priced and then I happened upon Budget Dumpster Rental. Not only were they reasonably priced, but their customer service was better than I could have ever imagined! My personal rep for rental (yes, I actually had a personal rep) made the whole process seamless! He was available for any questions or issues I may have had. Thanks Dom, you're the best!!! read more

DO NOT USE THIS COMPANY!!! In our case, we were charged for a dumpster, which they never delivered. We called a couple of times to have the charges removed (which they finally did). You'll be better of finding a friend with a can to help you remove the debris. read more

Dumpster was delivered on time and the driver was very skilled and courteous.

Dumpster was not delivered on time and there was no contact from the company letting me know when the new date would be until after I called customer service. Once I talked to them the new date was 4 days past the original date agreed on. read more

Great service got to have the dumpster for 10 days and it was delivered and picked up in great timing, def a great price for the dumpster would strongly recommend them and will definitely use them if needed in the future read more

They were very prompt with delivery and driver was very helpful in deciding best how to place dumpster. We will be using them again in the spring time. read more

Delivered on time, picked up on time, very clear and timely instructions, and friendly staff.

the experience was great. Price was perfect for what we had to load. They brought the dumpster, dropped it off right where we wanted. Then picked it up with no problems. Great group. Would highly recommend. read more

Stay far away from these people! Ordered a dumpster on Wednesday for delivery on Friday and it never showed up. We could not start our job. When I called about it Monday, I was placed on hold for 15 minutes and then a woman answered and said "oh, sorry, I'll refund your card and send you an email." Does not seem like a legitimate company at all. read more

I paid 280 bucks for a 12 yard dumpster for a small roof job. They charged me 2 months later saying that my dumpster weighed 14 tons. That is physically impossible. I expected to be a little over the weight limit but 14 tons?! It was a 12sq roof with a single layer of shingles and they charged me 900 dollars in overage fees... currently trying to get this resolved.... not happy. read more

This company was terrible. The worst! In 12 Days of using them the dumpster was not delivered 4 times on the date promised. Twice it was 2 days late! They cost me a lot of money. They did not meet the agreement. After all of of the problems, they want to credit $30-$40. They also said the most senior person that I could speak to was a Supervisor. Republic Waste was the actual dumpster provider. I guess they were lying everyday when they told Budget that they would deliver. read more

Terrible company. Kenny was very friendly and all about getting us signed up for a dumpster. He promised delivery the day we needed it. The day came and I asked what time to expect the dumpster to arrive. His response was between 6am and 6pm. That's a pretty large window but we waited at our job site for it to arrive. 6pm came and went and still no dumpster. After contacting customer service they basically can not guarantee a dumpster when contractually promised. If you try to get a refund they want to charge you $125. The customer service lady I spoke with was not apologetic or helpful. I will dispute the charges with my credit card company and never do business with them again. read more

The company was incredibly eager to sell a rental, and contacted us frequently as our job approached. However, as is every review here, they completely failed to deliver at all. I'm the end, they charged us for a service they were unwilling or unable to perform. STAY AWAY...you've been warned! Now I'm trying to get my money back! read more

If renting in Raleigh, NC, be very careful of Budget Dumpster. If you choose to use them, be sure to photograph the dumpster as it is being picked up. (Although that might not even help). We were charged an overage based on weight. We requested the smallest dumpster they had because we just had some old lawn chairs and such to rid of. Figured a dumpster would be the quickest way, so willing to splurge for it. They did not have a small dumpster available. They said we could have a larger one for the same price. Great! However, they delivered a 20 yard and it would not fit in the driveway. They took it away and said they would have to contract with another company to get us a smaller one. The other company delivered a 15 yard...much bigger than we needed, but that was fine. It was only half filled with very light stuff...like I said, plastic yard chairs, etc. A few weeks later we were charged a $120 overage! We were stunned! The company refuses to help us. They said the tare weight of the dumpster was 1.5 tons and that we put 3.5 tons in it!!! There is absolutely no way. If you google 15 yard dumpsters, the generally hold 2-3 tons when FULL! This was not even half full. The company says that people are sometimes surprised by the weight they put in a dumpster. Maybe so, but we have rented dumpsters before, had them filled to the brim with heavy stuff and never had an overage! read more