Terrible customer service. There's no communication between the salesperson (Bill) and the installers. The installers are always trying to upsell you throughout the installation process. Thought it was very strange that they were demanding cash payment before the job was finished. They don't return calls when you need them to correct their problems with the installation work they performed. I would never use them again! Do yourself a huge favor and go elsewhere. read more

Budget Electric Generators installed a new whole house Generac generator for us in January 2026. Our old Generac had finally failed during an area wide power outage and we were left in the cold for the first time in 30 years! Within two weeks, Budget was able to send three servicemen out to install a new system for us. What impressed me was the ability of Ed to troubleshoot a problem when I noticed our yard's small pond was frozen even with a heater installed. After Ed noticed and fixed an electrical issue, everything was working properly again. This week we had another power failure in our area, and the new generator worked perfectly. Should we need future help with any electrical issue, we will definitely call Budget Electric Generators again! read more

The quality, value and professionalism of the employees was unprecedented. I would 100% recommend this company. We had our whole house generator installed today and could not be happier with our overall interaction with this company!! My husband is in Hospice at home and they did the job in record time which allowed him to remain comfortable in the home while the heat was off for a couple of hours. Their team was fast, efficient, friendly and did an amazing, seamless hookup in a matter of a few hours. ​ read more

Customer service sucks Getting a technician to come out and service the generator getting rescheduled several times in a matter of months I paid for preventative maintenance and it was rescheduled multiple times not happy read more

I replaced an older Generac standby generator with a new updated unit. The installers, Joey and Conan, were courteous, professional and knowledgeable. They provided a detailed explanation of the installation process, followed by a complete review of the functions and maintenance of the generator. I am completely satisfied with their service. read more

Between the end of June and the first week of July, 2019, I obtained three bids for a Generac Home Generator. BUDGET ELECTRIC was the lowest bidder by several hundred dollars. I looked at the on-line Google and YELP reviews before selecting this company and the reviews were "Average" but the cost savings seemed too good to pass up. Accordingly, I selected BUDGET ELECTRIC as my company, signed the contract for a 16KW Generator and paid a $350 Inspection Fee. On August 29th, BUDGET ELECTRIC sent 7 people to my home. Each employee was knowledgeable, kind and professional. Bill & Joe were the team leaders for electrical and Jimmy was the lead plumber. Within minutes of their arrival, I was informed that the 16KW Generac Generator that the Estimator (David) quoted in my bid was woefully inadequate to service my home in the event of a power outage. I assured them that when the three companies that bid on my Generac System sent representatives, I informed them that I wanted a "whole house generator" rather than to pick and choose which electrical appliances and AC's I wanted to have power to. I was told "In order to supply power to your entire home, you need a Generac 22KW system which has a larger motor." My first thought was that BUDGET ELECTRIC purposely quoted an extra low bid just to get the business. Regrettably, I was informed that unless I paid an additional $1,025 dollars to upgrade to a Generac 22KW, they would not be able to complete the installation and would have to install at a future date. They would not agree to honor the bid their company rep provided. Since I had waited for 7 weeks to get BUDGET ELECTRIC to my home, I reluctantly paid the extra fee to get the installation accomplished. The on-site Installers from BUDGET ELECTRIC apologized to me for the incorrect bid. I want to make clear that I do not believe they have a practice of doing this "on-site upsell" to everyone. I believe the estimator for BUDGET ELECTRIC was incompetent. Nonetheless, I was anxious to get this installation complete and accordingly, paid for 100% of all costs the day of the installation even though the work had not yet been inspected and approved. On September 16, 2019, my Electric Installation from BUDGET ELECTRIC Failed Inspection. On September 19, the company sent an electrician (Fred) to fix the minor electrical issue and as of this date, I am awaiting an inspector for the City of Birmingham to visit my home for a follow-up electrical inspection. Hopefully, this time it will pass. The follow-up electrician was knowledgeable, kind and very professional. In fact, my dealings with the office staff of Jen, Shawna and Gretchen over the 2 1/2 month period was very good. These ladies appear to be the "hub of the wheel" for getting things done at BUDGET ELECTRIC. If you are considering using this company, I would caution that you make sure the bid you are provided is for the type of Generac system you need or want to power your home and, that you get some sort of written guarantee that the estimate provided by the company representative is honored. Don't be surprised with an "on-site upsell" to a more expensive model like me. read more

I called with a project and was told that I would be getting a call later that day to set up a date for a service member to come out. I did not get any calls. I reached out again and was told that they are closed to covid. I'm a bit confused. read more

Budget Electric installed a Generac backup generator 8 years ago. Still running smoothly today. A month ago they installed a 220V electric vehicle charger in my garage. Top notch work. Every time I have a project, Budget Electric has been there for me. read more

We bought our generator from Budget 3 years ago and they did a great job on installing it. Have had them back every year to service it too. Tonight, in the middle of this " bomb cyclone snow/windstorm it died. Because of the terrible winds and weather I called someone local but no answer. I called Budgets emergency line left a message and within a half hour Conan called me back. He said he would put me on thier list but then explained to me what might be the problem. He said he would talj me through trying to start it again. I had to look for the key and asked if I could call him back and he said sure. Long story short found the key , folloed his instructions and got it started right away. He then told me what to do to keep the snow out as that was probably the problem . I truly appreciate the quick call back especially since they were so busy. I also appreciate Conan's patience, concern and assistance in getting it started. It really meant a lot to our family. I coukd go on but suffice to say a BIG THANK YOU to Conan and Budget. read more

These guys did a great job installing lights and ceiling fans for me. They showed up on time. They did the work right. They cleaned up after themselves. They were friendly and courteous. They charged a fair price. That is all I ask. That is all I expect. When I have another big job I will use them again. read more

My wife and I were talking about getting a generator for the last 6 months. Her and I both agreed that we should get multiple quotes from multiple companies. We called budget electric for a free estimate, the woman in the office told us they were extremely busy but would have an estimator come out in 3 weeks. We were on schedule for David to arrive between 1 and 3. David showed up at 1:30 and began informing us they have four different size generators that all do different things. Being that we had multiple 220 appliances we decided to go with the 22kw whole house Generac generator. Out of the three different company estimators that we had at our house David was the most informative kind and all around funniest. His laughing and joking mannerisms put my wife and I at ease immediately. He informed us that this is a big ticket item that you hope you never have to use. We informed David that we're having a deck installed behind our house and he said we should wait until the deck was installed before going ahead with the generator installation because it might effect placement. We thought this was very honest and helpful. Although we haven't gave our deposit yet we are definitely going with Budget Electric Generators after the deck is done simply because of their Estimater David and their great price!!!!!!! read more

Company came out, we wanted a generator to cover whole house electric needs. He told me it would cost much more to do the whole house, because the gas meter would have to be upgraded, and would require a more expensive unit; however he could do everything except the air conditioning for what we thought was a reasonable price. We paid the deposit fee, then when the installers came out, they said they could cover about 1/2 of the circuits instead of "everything except the air conditioning".. they pressed fairly hard to get me to accept this. Eventually I insisted to talk to the rep. who represented to me he was also the owner, installers said otherwise. He told me I misunderstood what he said. I didn't as the original intent was to cover everything, and he said "exactly" we can cover everything except your AC for X amount. Had he been truthful with me, we would not have even considered it. I then told him to cancel the installation and refund the deposit fee on my credit card, only to find out they also didn't cancel that fee. read more