Had them out through the utility service plan for a maintaince furnace check. Very well pleased and very thorough. Will use them again for my ac in a month or so. read more

I am with a protection plan through DTE My furnace broke down and needs attention so they were referred to me told me over and over again the service is under our warranty They guy Dominic came in didn't want to come in but came in got upset with me because I didn't know the name of my furnace nor did I know exactly what was wrong with my furnace isn't that his job? He insulted me not once but twice during his visit. I had to leave I know I could my son is over 18 and could answer any questions he may have when I left; he walked out I still don't have heat the Dominic guy was insulting cruel. Telling me my services would not be covered and I am wasting his time he does not have the part he has to order and then left. I reported them three times to DTE because I am not happy. Do they have customer respect no and ladies if your a widow and have no idea what is going on with your heating and cooling don't let them insult you its okay tell them to get out find another company. read more

I use Great Dane to perform my furnace and AC yearly checkup and maintenance. They are always on time and do a very thorough job. I have recommended them to friends and family, and now they use them as well. read more

We put in a retrofit Spacepak high velocity system and ran into a few challenges along the way. Great Dane was responsive and professional throughout the process. This is a company that stands behind what they do while providing a competitive price. I would definitely recommend Great Dane. read more

Excellent service and professionalism. Everything was explained well, and the technician (Clayton) was determined to find the root cause and permanent solution, and he did. I was able to get an appointment quickly, which I was thankful for because I had no heat in the dead of winter. read more

I would give this company 0 stars if I could. They are dishonest and will not follow up. They installed a new furnace. They convinced me to put in a larger coil for the AC. When the AC compressor failed the following summer, another company pointed out I did not have the larger coil. I contacted Great Dane, they refused to return calls and just mailed me a $50 check claiming this was the price difference. read more

Nice guy. When everyone thought he was charging for a part I didn't need, it turned out he was spot on. While I hope not to need them again, I would go back. Only downside is I felt the charges were on the higher side. read more

We asked great dane to move our ac unit a couple feet When they first came out they spent all day at our house . it was clear they had no clue what they were doing. We only needed our ac unit moved a couple feet. . When they finally put it back . They put the parts to our ac unit on backwards Causing it to break an we had no ac for about 3 weeks. Than when we called them to come back an fix it they couldn't even call us back . To this day We are still waiting for a phone call. Thankfully we called a family friend who came out an fixed it properly. I wouldn't let this company touch my home ever again. read more

Everything was great, the plumber was on time, professional and personable. He fixed the problem quickly and so far as good, no more leak. I was a little surprised by the price and after the fact and doing some research the price was quite high in comparison to other people who had the same problem/repair with other companies recently. So expect great service but you will pay for it. read more

Today, Dominic Orow from Great Dane came to my house. My thermostat was offline, and I could not get it to reconnect. He was able to get the thermostat reconnected in no time. However, this was not the main problem. I have a home protection plan through Consumers Energy, and because of the way the home protection plan works, he had to receive another work order to complete it. This was a problem for the people from Consumers. They told me they would have to submit a new work order, but I had to wait four hours for them to complete it. I tried to explain that I am disabled and cannot get too hot, which causes issues. Dominic got on the phone and spoke to the representative, and after a bit of back and forth, he asked to speak to a supervisor. He was told that there were no supervisors available. We were put on hold. When the rep returned, she stated that no one else was available to talk to. Dominic again told her he wanted to speak to a supervisor or contact the field supervisor. We were put on hold again, but when she returned to the line this time, she had a work order and claim number ready to go. If Dominic had not stepped in to assist, I would still be without air conditioning and probably in the ER! Once he got the new work order, the problem was fixed in no time. I highly recommend Great Dane Heating and Cooling, especially Dominic Orow. read more

very expensive and added the service fee to come to the house on top of the other fees.

We highly recommend Dominic Orow from Great Dane Heating & Cooling. We had a humidifier installed recently and he was very professional, knowledgeable, efficient as well as friendly and polite. We will definitely have Dominic back for our heating and cooling needs in the future. read more

Had an air-conditioning unit put in a few years ago. Just brought to my attention the pad they used is too small for the unit! Which can lead to instability, uneven weight distribution, and potential damage to the unit and it's components. Among other things. I've called and No one has called me back about this problem. I would like this issue resolved. I don't like to be taken advantage of as a female. Stay tuned i will post pictures. read more

Been with Great Dane since they opened, always helpful & local to me ( which is not only convenient .. but helpful ) They have expanded their services to catch up with the times, so their full service in heat .. air .. they now offer plumbing services and service generators !! I Love Great Dane .. read more

I paid for a CO test that never was performed on my furnace, because all the company was willing to do is sell me a furnace. So they took my money and I received no testing on my perfectly working furnace. read more

Good Customer Service and communication was excellent. Great Dane sends out texts or calls to confirm appointments. Great Dane will call or text when their technician is nearby and they are upfront about prices. The technician was professional and adhered to the COVID19 protocols of masks and respecting social distancing rules. The technician emailed a report with pictures of the furnace and humidifier detailing any issues. Overall, it was a good experience and will continue to use their services. read more

We were having issues with our air conditioner in one of those super hot weeks of Summerville, we called Great Dane *after* TWO OTHER repair guys had told us "nothing's wrong. " He immediately told me we had a capacitor that needed to be replaced. He took me step by step (taking pictures all the time) and showed me how to clean the compressor properly to get more life out of it. He emailed us his photos and fixed our AC so it actually feels cool in here all for the low-low price of $450. I'll only use Great Dane from now on!' read more

Very prompt and friendly service. Recommended to me from my mom and they didn't disappoint. They were in and out the next day. They explained everything to me nicely so that I felt confident in my purchase. read more

Great Dane is a great company to call for quick, friendly service. The techs were very professional and got our furnace up and running right away. Very appreciative! read more

My furnace does not work at all so I called great Dane to come out and take a look at my furnace. Their service technician. Takes a look at it and says your furnace is shot. You need a brand new furnace. There's nothing I can do. So he hands me a bill for $295.00. I understand there's a service fee but $300? Stay away from this company read more

Dominic came out within a few hours of my phone call. He quickly found the issue and had my furnace back up and running that same day. Great service! read more

My 93 year old mother needed a new furnace, in December, in Michigan. They came out when scheduled, ran into a problem we resolved the next day. The technician came out again the day after and still didn't finish the installation. Then it took 2 weeks with this elderly woman having no heat at all to get the installation done. No sense of urgency knowing she was without heat. Two weeks! Would never recommend this company. Their lack of concern for this elderly woman was overwhelming. And even after all that, when they said it was working and mom finally had heat, she didn't. They installed the furnace with the wrong wires and had to send someone else to fix it. Can't wait until summer to see what they messed up on the air conditioner. Do yourself a favor and hire anyone else. read more

Had an emergency service call for no heat. Had no complaint with the service just thought costs were excessive. We were charged $ 295.00 for after hours emergency call, didn't have an issue with that. We were charged $ 200.00 dollars per hour, don't have a problem with the hourly rate, my issue is, it turned out to be a very simple diagnoses and repair, tech was in and out in 15 minutes we were still charged for the entire hour. I think 1/2 hour would be appropriate. read more

Chris and Jakob Killed it! They were prompt, respectful of our home and contents, knowledgeable and fast as hell! I could not be happier! read more

My hot water heater ruptured. I called about 5 different places to get estimates for a new one. I decided to go with Great Dane mainly because of the personality and helpfulness of Nick, who I spoke with on the phone. He helped us out with getting the financing done and approved in minutes. He gave me a quote and, unlike some other reviews I've read, he did NOT push to sell me anything extra. I spoke with Nick at about 4pm on Wednesday and, the installation technicians (Wesley and Justin) were at my home by 2pm the following day. The techs were super sweet, informative and tidy. They laid out a rug covering the entire stairwell and the area leading from the stairs to the door. They cleaned everything behind themselves. They were friendly with me and my German Shepherd (who can be really annoying. Lol) I will definitely be using Great Dane for all of my Heating and Cooling needs in the future. A+++. Highly recommended! read more

Just had them install a brand new 3.5 ton Carrier AC system and the level of professionalism is still on par with what I have experienced in the past. I got quotes from four different companies and while they were not the most expensive, they weren't the least expensive. They provided a fair price for excellent work. Would recommend to anyone looking for a great HVAC company. I have had them work on my heating in the past as well and they were fast to respond, quick to complete the repair and fair on the price. read more

Great Dane Heating, Cooling, Electrical, & Plumbing - Heating & Air Conditioning/HVAC Near Me - Clinton Township, Michigan

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Our furnace went out so I reached out to Great Dane and spoke with their after hours service. A technician Nicholas called me back in minutes to confirm he would be out. He arrived early and was very professional. He diagnosed the problem, explained what needed to be fixed and associated costs. He quickly and thoroughly completed the job too. I highly recommend. read more

AC broke down due to a simple $10 AC capacitor and got charged $310+ for a 30 min visit. Technician left the service line caps OPEN despite noticing potential issues with the valve and gasket (recorded). Tech was hasty to ;eave and even had to remind him to check the temperature difference as he couldn't get reading from the service lines. As a result refrigerant leaked completely and compressor failed. Sent a technician ("free of charge") to tell me that it is dead and that I need a NEW SYSTEM from GREAT DANE. Tech came up all reasons why the situation cannot be remedied by recharging the compressor (dust might have gone inside, moisture might cause failure, ....)...that I REALLY a NEW system...couldn't even make an eye contact while listing all these crazy reasons why it cannot be fixed. Both the Tech and Greg (Service manager) confirmed that they are the unlucky company to cause this situation and that leaving the cap on could have remedied the leak. What is next is worse; spoke to Greg and he said "partial" cost of the service charge can be discounted from the new system (if bought from them). He said he would call the sales guy coming to give an estimate to "update about our issue" - possibly bake in the quote price a courtesy discount for "unluckiness". When I asked about what would be company's remedy if no new system purchased from them, Greg added that unless I buy a new system from them, there is NOTHING G. Dane would do despite accepting their role in the issue as being "unlucky". Asked to see if this is how the owner (JOSH) would want him to treat the customers, he said "PRETTY MUCH YES". In short, if the tech noticed issues with the valve and gasket, then why didn't offer replacing the core or ensured that its capped is closed tight and sealed at the very least. If that was being "unfortunate", why the company/Greg is so indifferent about remedying the cost/inconvenience unless a new system is bought from them for thousands. Wish I had read their reviews very carefully before (not the generic positive ones but the detailed failure stories). They will sweet talk you and will try to upsell with whatever stories they can come up with. Save yourself time, money and headache and look for other reputable companies. read more

They couldn't have been better. Dave Schultz was our technician and he was very knowledgeable and past that on to us before he left. Nick our salesman was very courteous and took time out to know what we wanted and sold us exactly what we wanted, didn't over sell. I would highly recommend them. GREAT COMPANY! read more

Great Dane did a fabulous job installing my new high efficiency furnace. They were so concerned of making sure they kept the areas tidy and neat. They took time to make sure I knew how to install filters and how to keep it running. Not only do they do a fabulous job but you gotta love customer appreciation month! Get those filters! They did such a great job I had them install my water heater. Yes, highly recommend. I feel they knocked it put of the ballpark! read more

Great Dane installed our furnace and central air 6 years ago. The AC would not turn on this year. Made arrangements for a service call from 12-4PM. Showed up from 3-6:30PM (made me miss my daughter's dance recital - big problem). The technician determined that the low-pressure switch failed and there was a loss of refrigerant from some unknown location. After 6 years the AC system is broken and leaks. I was quoted $129 for a service call and ended up being charged $309 and no repairs were made. The technician left the scene with the AC unit in the same condition as he found it. Now I need to schedule another service call to repair the failed low pressure switch and recharge the system. Can't wait to see how much I'll get more money I'll be forced to spend. Major fail. Do yourself a favor and call someone else. read more

Great Dane was sent out via DTE as part of service plan. This being our first experience with them, I would def. recommend them going forward. Fast, professional and very helpful with A/C issue. read more

Called for maintenance wanted to make sure my AC would not break down during hot weather. Julio arrived on time, very professional and polite. After checking my unit he found some wires needed to be replaced due to electrical fire danger. Issue was fixed immediately. Julio was finished by 10:00 am, wonderful service. I definitely will be calling him for winter maintenance and for any issue with my AC/Heating unit, prices are very reasonable for the excellent service. read more

Fantastic experience. Called at 2 pm to discuss a warranty issue for my carrier furnace. According to the manufacturer, my heat exchanger was warrantied, but the labor was not. Totally understandable for a 15 year old unit. Dispatcher on the phone was very professional and pleasant. They scheduled a same day appointment for between 3-6 pm. They arrived at 3:05!!! One hour after I called!! That is awesome. The technician, Joe, was thorough, extremely experienced, and a pleasure to have in the home. He verified the issues, got us going temporarily, and charged a very fair price. From start to finish these guys were great. I have no problem rating them 5 stars and will happily refer them to others. Great job and thank you!!! read more

They came and installed a new A/C unit for me. Overall the work was good. However they sold me a A/C unit cover for $100 that I could have bought online for 40. I wasn't home when they installed so they aggressively sold it to me over the phone. Good company but they try and sell you stuff you don't need. read more

Horrible service! They will sweet talk and UPSELL you on anything and everything in the name of SAFETY (scare the consumer tactics). They only replace parts - no concept of REPAIR. Will never USE their SERVICE again. Waste of time, get someone else to get the job done right and the first time. read more

They were great we lost both hot water heater and furnace in June flooding. They went above and beyond in helping us and in follow up after the service. Ownership actually redirected team to help prevent further damage when second storm hit. Great value for service. read more

We've been using Great Dane for about 3 years now. The customer service is always outstanding and the annual BOGO sale saves us a bunch. We would recommend this company. read more

This is our go-to HVAC resource. I have used Great Dane for many years, as have my parent, sister and a few friends as well - based on my recommendation. First class service from the first call until services are completed (on the first visit). The house is always left as clean as when they arrived and the technicians are as nice as can be. I highly recommend them and will continue to count on them. read more

Brian showed up on time. He was very friendly and professional. He was able to analyze the problem (broken thermostat) within a few minutes. Since I was interested in the technicalities of the repair and replacement process, he patiently explained what he was doing. Quick, neat and friendly, I would recommend Brian at Great Dane to anyone. read more