Wade, David, (drivers) Ted, and Val, y'all…read more Wade, David, (drivers) Ted, and Val . Corporate: stop what you're doing and give these guys a matching 401(k), company car, and a giant gold medal with a holiday to commemorate. Think about that feeling when your grandma's making you soup and you stayed home from school. That was the vibe. We were stranded in Syracuse after a looooong vacay that ended in Covid for all of us, kids included,---and when I say "kids" I mean a 5 & 8 -year-old who "just wanted to go hoooooooome", a.k.a. 3k miles away, after 2 weeks with our in-laws--u do the math. Could've been a hell on earth uation where we were ripping each other's heads off, but these people straight up kept us happy, fed, and didn't treat us like lepers despite the fact that we looked like hot garbage. They even drove us to the local pharmacy to get meds for the kids more than once. Not sure what people think about Hampton, but i used to think: dinky/ kitschy. FAKE NEWS YA'LL. We got better service and care here than I've had at any other resort around the world. These people genuinely cared about us, listened after we got bumped off 2 Flights and treated us like family. I would've had dinner w them. It wasn't just 1-2 people. It was literally everyone who worked there. On top of this we got free breakfast that actually tasted good. Biz services were legit and the team helped by printing things out correctly for me better than FedEx Kinko's does when it didn't work for me and I was under a tight deadline. They even chatted with me when I was about to lose my mind about work stuff. Who does that? So if you're looking for a place for a therapist, a couple new cousins, good breakfast for free, endless coffee that taste good, and legit empathy w/ those giant fluffy comforters, skip the four season--come here. Sidenote, my son left his cell phone there and they called us before we even knew we forgot it + mailed it across the country free of cost. These people would be seated right next to us at our Thanksgiving dinner table if they weren't 3k miles away. Way to be y'all. You made a crappy situation into a warm, comfy hug of a stay when our kids were losing it and we were basically hallucinating elephants due to that awesome COVID fever. Special place in heaven-not just Yelp- for these people.

Recently enjoyed a peaceful stay at the Hampton Inn in Syracuse…read more The hotel itself is squeaky clean and my room was beautifully quiet. The bed in my room wasn't terribly comfortable (it was doable but lots of waking up). Aside from that, my room was quite comfortable. The location is ten to fifteen minutes from downtown Syracuse, so it's relatively convenient if you have a rental car. The parking lot is well lit and arranged. There was nothing to differentiate itself from any other Hampton but I enjoyed a clean and relatively comfortable stay--so, good enough!

I picked this place because I had a late flight and didn't want to drive to Ithaca at midnight. I…read morewasn't here for a luxury or sightseeing visit. What I got was a good room, great price, friendly staff and easy shuttle. They've got a good breakfast in the morning. It's in one of those parts of town where there are plenty of restaurants and "stuff" but it's hard to walk to anything. It is INCREDIBLY close to the airport. If you luck out with timing, you could be off a plane and to your room in 10 minutes. It was consistent to the ease and quality I usually get staying at a Holiday Inn Express. Overall, good stay!

Myka was an amazing front desk rep She assisted us on rooms…read morefor 2 separate days. Assisted us on our IHG rewards account She is awesome The rooms are good Breakfast is ok Parking is good

Newly renovated Motel/Hotel. Was there during a brief stay a couple of months ago. Never came…read morearound to appreciate it until a recent visit in the area again but at another Motel/Hotel made me remember our stay here. Friendly service/Front Reception. Wonderful complimentary breakfast with loads of options. Rooms were tiny but efficient. Wasn't expecting anything special. Evening snacks were available which was nice addition. No hassle auto check-out services. Cons: it's very small and can get booked up fast.

So there are pros and cons to this hotel…read more Pros: Easy parking. A stone's throw to a gas station, Dunkin Donuts, McDonalds. Tullys. And the water temperature is HOT. Shower head is good. The cleaning staff were friendly in the hallways. Cons: you don't need to look very closely to see a ton of things that need to be addressed. Stains on the carpet in the room. Lights in the rooms are turned on at the lamp, not by wall switch. (You will walk into a dark room and have to find the lamp.) We wanted the second room so reserved an "executive suite." This means you will be next to the elevator shaft. The lights in the bathrooms are on timers. (Take a fast shower.) Parking will show that handicapped spaces are further away from the entrance than their elite members do. (!) In all fairness, they do say the hotel is being renovated. I am not sure what stage they are in but close to $400 for two nights for this property (non holiday, non weekend, etc) is CRAZY.

The place is like new or maybe it was just built recently. Furnishing was great customer service…read morewas great. Price was kinda on the high side but that's how it is.. there isn't any airport shuttle and there are no restaurants near except you can walk over to RUBY TUESDAY and hope you don't get run over on the side street. Not a highway to walk across. Not near the CENTRO line. From airport to here, take the downtown 184 to the 123 cross town and then walk 2 miles and it will cost u 2 bucks. Else uber Lyft yourself for $35

During our recent road trip, our family stayed at two different Fairfield Inn & Suite locations and…read morenoted a significant difference in the satisfaction of our stays. For comparison reasons, the other location we were at was the one in Ithaca - but this Syracuse location is our preferred location. Upon entry, you have a "Corner Cafe" for some snacks to purchase, the front desk, and then the breakfast area alongside coffee available all day. The breakfast seating area is about the same size in both hotels but I found the Syracuse location to be more comfortable as it was less cramped and less busy during breakfast hours. On the note of breakfast, the breakfast at the Syracuse location was significantly better. To compare, Syracuse had the following advantages: - Their mini fridge was available at all hours of the day, filled with individual packages of Chobani yogurt, Silk soy products (original and chocolate), milk (whole, 2%, and low fat chocolate), as well as some fruit cups and apple sauce. Versus the Ithaca location which has their fridge turned after breakfast so people couldn't access it, they had less variety and less stock. - Syracuse offers two waffle machines (with timers which were helpful), with a runnier yet fluffier waffle batter. At the Ithaca location, there was a constant line of 2-4 people waiting for the single machine and without the timer, people were often confused about when their waffles would be ready. - Overall, there are more items available at the Syracuse location: hard boiled eggs, Nutella packets, low fat cream cheese, single packets of Delight creamers, bananas, to name a few. - Despite breakfast hours being 6:30-9:30 am, the Syracuse location extends their breakfast for a bit after, keeping their stock, and leaves out stable items (i.e. the mini fridge) out for people to grab n' go versus the Ithaca location which stops stocking items in the last hour hence if you go for breakfast closer to 9 am, there's not much for you to eat. - the Ithaca location was also less organized with their breakfast. People were excited to get some cheese with their eggs, but got disappointed when they opened the container to find a compote of sorts.

This property has a beautiful property and friendly staff. It's close to the State fairgrounds…read more We had a five star experience!

Stayed There For 8 Nights, And I Went For A Swim Not Every Day. Played SSBU. And Hilton Columbus…read morePolaris was sometimes a bit bad. I will stay again.

The Bedroom is okay. Drove 6 Hours Straight and At the entrance of the fitness center, it says "No…read moreguests under 18 is allowed in the fitness center." Gimme a break! And as of January 2026, The pool is out of order/permanently closed. Gimme A break! The bathroom is good. And room 501 is good. I will just stay here again.

NO AIR CONDITIONING! Their HVAC system sucks. My room was 80+ degrees and they say they can only…read moreoperate with A/C or Heat depending on the season. The windows don't open and the room is just hot, stuffy and musty. I don't think I've ever been in a hotel that didn't have air conditioning. They've done a good job trying to rehab an older property. It has flaws and obvious wear and tear ... which would be fine if the A/C worked! Oh and the pool was also closed. These things should be disclosed when booking - I would not have stayed here if I knew these things.

Unfortunately, I could not find a Yelp review for the restaurant here. I asked the folks at the bar…read moreif they had a restaurant name to which I was given "salt city eatery". This review is regarding the restaurant only. The menu they offer does provide a nice array of food options. From seafood to steaks to burgers, salads, and soups, your choices are pretty vast. I was in the mood for a burger, so I got myself a burger, medium prepared with cheese. About 15 minutes later the burger arrived. It was quite well done and not very tasty. It did come with one wilted piece of lettuce, a tomato about the size of a quarter, and hardly enough cheese to call the cheeseburger. The brioche bun was toasted and very fresh. The french fries are on the better side of french fries. And they give you a lot of them. Though it was highly recommended by the server, I found it to be nothing special.

Deceitful, overpriced, and no longer customer-focused. Hilton is clearly cutting corners…read more We recently stayed for two nights (8/28-8/30) at a cost of more than $850, and our experience was incredibly disappointing. The most frustrating part of our stay was the hotel's questionable parking charge policy. We were charged $15 per day for parking, yet nobody at check-in asked whether we had driven to the hotel, arrived by rideshare, or had been dropped off. No one requested a vehicle description or a license plate number. The charge simply appeared. This felt less like a legitimate parking program and more like a convenient way to tack on extra fees to guests' bills. Adding to the frustration, the parking lot was largely empty during our stay, and Booking.com advertised free parking when we booked. Charging guests for parking without even confirming they have a vehicle is not just poor customer service, it's deceptive. The problems didn't stop there. My husband completed a digital check-in, only for us to arrive and learn that our room was not ready. We sat in the parking lot for nearly an hour. When I went inside to inquire, I was confronted by a group of approximately seven teenagers who appeared to have snuck into the hotel and were letting friends in through alternate entrances. We watched security repeatedly escort them out while they screamed profanities and threatened both me and the security staff. When I informed the front desk, I was casually told that these individuals frequently hang around the hotel and Destiny USA. Ironically, a room became available immediately after I complained, and the front desk admitted that the digital check-in system "doesn't really work well." Despite paying over $850 for two nights, our room was never serviced. Housekeeping never refreshed the coffee supplies, and we were never offered water at the front desk, a standard courtesy we have come to expect from Hilton. After my husband completed the post-stay survey and outlined these concerns, it took two days for Fernando, the Front Office Manager, to respond with a generic acknowledgment that they "understood our disappointment" and had "missed the mark." There was no explanation for the parking charges, no accountability, and no meaningful effort to address any of the issues raised. We have stayed at this property for years, but this visit made it clear that guest experience is no longer a priority. Between the misleading parking charges, poor service, lack of housekeeping, security concerns, and an indifferent management response, this hotel has become a poor value and a poor representation of the Hilton brand. If you're paying premium prices, look elsewhere. There are plenty of hotels that won't charge you questionable fees and then act as though your concerns are an inconvenience.

Candlewood Suites certainly is not an upscale hotel. It's is very dated inside and could use a…read morethorough room cleaning and some paint. That said it is close to the airport and the hotel was very accommodating in providing shuttle at all hours. The bed was also comfortable. There is no breakfast and the staff were fairly gruff but if you want some sleep the basics are covered.

Subpar. Not shown in their advertised price is a $83 per night corporate tax fee which goes to…read morethe corporation and NOT a government agency. Our extended stay room did not have cups, glasses or silverware. A small bar of soap measured half an inch thick and one and a quarter inches long was to be used for both the shower and sink basen. A drip coffee maker was in the room but no coffee packets. Trash was stored in the hallways on two different floors for the entire weekend.

Excellent hotel and service. Ample rooms. You have all needed there. Great walk in shower. Ample…read morebathroom space. Good communal areas easy parking. Great value rate. Excellent service and staff. Good breakfast.

This hotel was serviceable, but I was very disappointed that the free airport shuttle. It was one…read moreof the reasons I chose the hotel and it was unavailable for me and my flight at 5 AM. I asked the front desk and they said they have two shuttles which each carry 6 people and run every half hour and both were full so there was no room on board for two hours before our flight. There was another patron that was arguing with them about the shuttle as well, she had called earlier and confirmed that there was room, and there was no longer any room. It ended up being a $20 Ride-share trip. Otherwise the hotel was decent enough. The staff was OK, not overly friendly and also didn't seem to really know what's going on some of the time. The rooms were clean and they have some seating downstairs in the lobby as well as outside, which many people were using along with a small area with food and drinks that could be purchased. The location is relatively convenient as it's fairly close to the airport. There is a Dunkin' Donuts directly next-door and a few other restaurants nearby.

Someone who works there somehow labeled my reservation as a no-show. I arrived at 11:50pm from a…read morelate flight for work. Then when I called my company's travel service to straighten it out, the used teabag behind the counter berated the woman who called in on my behalf to pay for the reservation. Then he turned it on me. If that's not enough, the lobby was dirty and there was screaming down the hall from one of the rooms. Never saw the room but my expectations would be low - very low. I canceled, left, and stayed down the street. TLDR: Intensely unpleasant "service." Avoid at all costs.

I can abide most of the issues here. There are many. But when I call the front desk and request a…read morenoon checkout instead of 11:00, what I don't expect to hear in a difficult to understand garbled response so unintelligible I had to ask him to repeat it. "No! 11:30!" And with that, I take my leave of this place never to return and warn future visitors: sure you're likely to lie awake staring at the ceiling until 430 am because of the livestock Mr. Kindness rented to the unit above but don't expect the common courtesy of the extension of an hour to load out your room and leave. And I'll add the people I've known from Syracuse have been kind, solicitous and friendly to a fault. I'd be shocked if this rude front desk guy was born and raised in Syracuse. And if he can or does even read these comments, I invite him to explain why he refused to extend me the full hour as a courtesy. I doubt it's anything other than his unpleasant shortsightedness Whoops! This cost me 7 minutes of the so mercifully granted 30 minutes. Either by sheer spooky coincidence or someone else at the front desk called. I'd posted the above in a fit of pique. Young, upbeat and clearly intelligible, he kindly suggested: "would you like a little more time to check out?" I immediately refused and said I'd be out at 1130. It cannot be easy running a hotel for the less than well to do. Some might call it a poor man's hotel. The woman checking me in Friday night was as cheerful as could be - a local. The two elderly splayed out with one exhibiting a chest rattling cough would have bern more appropriately housed in the local er but perhaps they sought refuge with others coming to rescue them. The fact is the deal was simple: I paid them $193 for a two-night period to give me refuge, a bed to lie in and a room with a lock. You can't expect luxuries: like neighbors above you that don't stampede until 430 am; like bedspreads without burn holes; like pillows so flimsy and cheap, you can stack all four on top of one another and it doesn't equal one normal pillow; like a bed that was likely purchased in the Carter administration and sags like a willow; and like carpeting that's clean - are those human blood stains. Nope. Refuge. Bed. Locked room. Oh decency and the common courtesy of all staff. Perhaps the linguistically challenged original curmudgeon that triggered all this is simply disagreeable and rude by nature. Fine. Fire him. This is the service industry - not the spit in the eye industry.