I'm fairly well traveled and I sincerely appreciate an exceptional hotel stay…read more I was compelled to message the entire management staff, regarding the culture of excellence, that I experienced during my Stay. I've stayed here with your team for a solid stretch or two, and I just got back. From the breakfast, that's Hyatt Comparable......To the overall cleanliness and beauty of the grounds.... To the genuine hospitality I felt, with every encounter with a member of your team. Kudos, Congratulations and cheers to being Classy AF and Unpretentious simultaneously. You're killing it.

Pros: - good price (paid under $200)…read more- room size - fireplace & whirlpool (loved the jets in the tub) - breakfast (I didn't take advantage of their breakfast, but nice option to have) - lots of parking, and was able to park close to the room for easy loading/unloading - close to a shopping center and food - close to the 101, right off the freeway - close to stroller friendly trails - pet friendly Cons: - no freezer - no microwave available - no hand soap (I used facial soap) I would stay again

We came here the night before a family birthday party, just so we wouldn't have to deal with the…read moreGolden Gate Bridge traffic on a weekend morning. I was surprised by how high the price was for an ordinary room with 2 doubles (with tax and fees, $329!), and we were put off by an additional fee of $15 per day in an unsecured parking lot! Here's what we liked about it: Beds were comfortable Small patio with chairs Pretty quiet from about 8pm to 6am Nice well tended courtyard Conveniently located Clean Here's what made it worth less than half what we paid: Absolutely no information in the room about anything at the hotel except the escape route from our room. Nothing about food, TV service, location of ice makers, etc. Incidentally with three floors they only had ice makers on the first floor The one lounge chair was wedged in between the bed and the patio door, but if you wanted to have your coffee there in the morning, no where to put down your cup. The in room coffee maker had enough to cartridges to make 3 cups of coffee in a room that has capacity for 4 people Only paper cups for the coffee Limited channels available, and if you wanted to access Prime or Netflix, you had to sign into your own account or pay a fee Only enough towels for 3 people Terrible lighting throughout, with the least strong lighting specially reserved for over the one sink in the anteroom to the bathroom, the only place available to do your makeup. Only grab and go food with long common tables if you wanted to eat in the lobby area. I paid over $20 for one medium sized coffee, a small blueberry scone and a one serving size of yogurt. Considering the price benefit, We will definitely not stay again.

Ambivalance by Marriott…read more Good price in an interesting beautiful area. Shoddy and chintzy reflects the price. Hotel room has thin walls so you hear your neighbors. Towels are low bid. Apathetic staff with no security of any kind. Read that; none and hold that thought or you'll wish you did. Room robbery common as are car smash and grab break-ins. The area and parking lots are notorious for smash n grabs and car trunks jimmied open. Good chance you're next. One room robbery occurred on our stay and tragic for the couple that lost their valuables. Locals say hotel staff is in on the crimes. Not prosecuted in California and Marriott will deny and distance themselves for any liability or any compensation in any situation. They are rehearsed with canned reactions if any. Close to food options and things to do. Not pet friendly. Lots and lots of strict rules. No futons no roll-aways no nothing. Breakfast not as good as Hamptons. Easy walking distance from Ionna and the horrible ChargePoint EV charging.

I stayed there on May 10, 2026…read more Positive: Price Fridge and microwave Negative: The bathroom door- you have to push it all in to close and then to open, you got to use your muscles to pull it open. Shower floor- it is uneven and there was yellow old water on the other end of the shower. I told the male employee when checking out. Will they fix it? Idk. Room 101. USB charger from the lamps did not work. Breakfast can be improved by adding some small juices or water, as alternatives for coffee. Also, maybe a variety of type muffins to go. A soap, shampoo, conditioner dispenser in the bathroom would be convenient for guest.

Adam Mooti went above and beyond during my partner's week-long stay. He was kind, professional, and…read moregenuinely cared about making sure everything was taken care during a medical emergency this wasn't in his job description. It's rare to find someone who provides this level of customer service and genuine cares about guest common this isn't a 5 star hotel but Adam provided that type of customer service. Thank you, Adam, for making such a positive difference you truly deserve the review and I will stay here every time I pass thru thank you!

Let's start with the good. Hotel close to amenities with spacious rooms and kitchen set up, as well…read moreas a great pool and hot tub and plenty of parking. The kids loved the pool and we loved having them sleep on the pullout sofa in the livingroom, rather than having their bed feet from us. The bathroom had larger lotion bottles and we had room to spread out and eat a meal at a table and lounge on the couch. Now for the areas of improvement. Walking into both the lobby and our room there was a musty odor. The place seems understaffed and overwhelmed with maintenance issues. While we were in the lobby twice: 1) waiting to check in and then 2) waiting to request towels at the pool (second time requested in 90 minutes) we heard complaints about: 1) televisions that just turned off while patrons were watching them and wouldn't turn back on, 2) room phones that didn't work and 3) toilets that didn't flush. In our own room, everything worked but there was evidence of needing more cleaning attention and updating as well. The bathtub had been repainted in areas. Around the drain had rust spots. The shower caulking was discolored. The tray on the bathroom counter had rust on it. There were spiderwebs on the bathroom shelving and in the corner of the bathroom there was hair. And at the pool there were no pool towels for 2 hours, despite multiple requests, despite signs in the room saying don't use the room towels and despite a pool full of kids at 955 and the pool closing at 10pm. Our choices were break the rules or break the rules. Also at least one patron was upset about kids swimming and making noise and kept coming out of her room to lean down look at the pool and frown, but quiet time didn't begin until 10pm and they booked a hotel where all rooms surrounded the pool so....

The Marin Suites Hotel is good -- it really surprised me in a positive way. The rooms are spacious…read moreand feel more like small apartments than standard hotel rooms, which made our stay extra comfortable. The location is super convenient too, close to restaurants, grocery stores, and the freeway, but still quiet at night. Overall, it's a great value for the area and I'd definitely stay here again.

This small hotel is classified as a two-star property on Google, but I'm giving it five stars…read morebecause it truly exceeded my expectations for what it is. If you understand what a two-star hotel should offer, you honestly can't go wrong here. When I first arrived, the small lobby had a strong smell of chicken curry, and no one was at the front desk. I rang the bell... and instead of a receptionist, a tiny Chihuahua came out and stared me down. It was unexpected, to say the least. After about five minutes, the manager (Naveem) arrived and checked me in. He was accommodating and granted my request for an upstairs room. He even sells small bottles of water!! I was able to grab two for $1, which was convenient. The room itself was clean and fully equipped ....no bells and whistles, but it had everything you need: mini fridge, microwave, ironing board, hair dryer, central heat and AC. There were a few cosmetic issues (some wall scuffs and a door knob dent in the bathroom wall), but nothing that affected the functionality of the stay. My TV initially wasn't working, but Naveem sent a technician within a couple of hours who quickly fixed it. That responsiveness mattered. For two nights, my total was around $250 during Valentine's Day and Presidents' Day weekend...which is honestly not bad at all. You also get free self-parking and easy freeway access, making the location very convenient. There's even a Burger King about two blocks away if you need a late-night bite! Overall, for a quick 2-3 night stay in the San Rafael area, this place does the job and then some. Simple, affordable, and surprisingly reliable for its category.

I thought that if it's under best western reservation that it will be all perfect . BUT! I have…read moreTONS OF BITES ! All over my body . Looks like bed bugs . But there is also mosquitoes in the room . Today I realized the bites on my fingers and face are bed bugs . They are puffy ! Never going back there ! Never !

Hiked Muir Woods and decided to stay overnight. Needed a clean and reasonably priced room and this…read moreplace matched our needs. Young lady working the front desk was very nice and efficient. Close to many restaurants and main highway.

The hotel itself was clean and staff was very helpful. The woman at the front desk was readily…read moreavailable. We stayed for three nights, and always had help accessible. The downside seems to be more of construction errors. The door had wide gaps on all sides, we had to push a blanket under the bottom due to about a half inch gap. The sides of the door gaps were large enough the light would come through when cars pulled up with their headlights on. Like previously listed, there is no closet space to hang clothes, but they do provide an iron and ironing board. The absolute worst part of our stay is how horribly thin the walls are. They might as well just have a sheet up between the different rooms. You can hear everything happening in the wall sharing rooms, and I mean EVERYTHING. You could even hear just footsteps, and this is a single story motel. Overall, I would stay here again in a pinch, but it won't be at the top of my list to visit again.

The staff was kind, professional and great sense of humor. Also very helpful with referrals…read more The room was clean and spacious. Great location: 2 blocks from great coffee (Owl Coffee) and excellent diner on main street. Please forgive me. I can't remember the name. Stay here. You won't regret it.

Couldn't sleep until the rooftop bar closed. Room 518 is right above where the bartenders walk…read more Was listening to incessant rumbling, footsteps, wheels rolling. Tons of noise from the hallway - heard every perso going to their rooms. Decor is spartan - utilitarian chic - no microwave, mattress sagged and felt cheap. I'm local and I've been to the rooftop bar several times - hurricane force winds all the time, not a place you'd really want to hang out for a long time. Signed up for Bonvoy because of the $400 eGift card which was applied to my prospective room before I booked with an itemized breakdown. After booking, it reads that Bonvoy DOES NOT apply the gift card to my first booking - deceptive. It's the newest hotel in San Rafael, but it's substandard.

Hello, I'm Krystel, I don't recommend this place if you're a girl since it's not safe, there are…read moremany prostitutes and people who take care of them which makes the vibe very insecure I wouldn't say it if I wasn't sure. I went out to my car for a dress since I stayed in this place because it was near an event where I attended, and 3 men approached me to ask for a price I felt a feeling of terror and I asked a girl for help and she just threatened me that that was her area and that I could not work here. It's too sad and uncomfortable so I don't recommend this hotel and I WILL NEVER RETURN HERE.

This place has roaches, I told the front desk about the roaches. He told me he's gonna have someone…read morecome by and have them spray the roaches with bug spray. I guess they don't have any idea that bug spray is poisonous and bad for your health, specially spraying it in small closed areas. The hotel room walls have snots (boogers) and weird looking stains everywhere. This place unsanitary. I called the front desk the second time regarding the roaches and the stains. They responded by saying," Do you want room service." I was like yes do something. Dude doesn't know what to do. If I could give it a negative stars I would. I've been to better Motel 6's in So Cal and they're not bad.

Don't judge a book by its cover…read more I entered the parking lot with trepidation. It was dusk, and their signage was not illuminated. It was just across the road from a major freeway. My wife had made the reservation on one of the booking websites, so I didn't know what to expect. Nevertheless, I was exhausted and needed to sleep. At first glance, the room didn't look like much. On second glance, everything we needed was there, including a microwave and a mini fridge. The room is spacious and comfortable. The road noise was tolerable. The shades provided privacy with minimal light-leak. The climate control unit was efficient and remarkably quiet. The bed was oh, so comfy. I got the best night's sleep in weeks. I would gladly stay here again!

:This Motel Has BEDBUGS:::::…read more I stayed at North Bay Inn in San Rafael following surgery and had an extremely concerning experience. Within days of checking in, I began experiencing repeated insect bites and ultimately documented multiple bugs in the room with photo and video evidence. This created an unsafe and very distressing environment, especially while recovering from two surgeries and having limited mobility. I reported the issue to management expecting a reasonable and responsible response. Instead, I was met with denial and blame. I was offered only a minimal partial refund for unused nights if I agreed to sign a waiver, which was not a reasonable solution given the circumstances. I also requested to be moved to another room due to the conditions, but a workable accommodation was not provided. The situation was not handled with the level of care or responsibility that should be expected when a guest raises a health and safety concern. Due to the seriousness of the issue and lack of proper resolution, this matter has been escalated through appropriate channels. I strongly encourage anyone considering staying here to take this into account. No guest, especially one recovering from surgery, should have to deal with these conditions or this type of response.