I'm an avid off-road and adventure rider and currently own a Polaris RZR Pro R, Aprilia Tuareg…read moreRally, Honda CRF300 Rally, Zero XE dirt bike, and Triumph Scrambler. After recently selling my 2019 KTM 500 EXC, I was looking for a new street-legal dirt bike and decided on a 2026 Beta 390 RS Special Edition.
I'll start by saying that in the past, I had never purchased a motorcycle from Ken & Joe's Powersports because their pricing was typically higher than competing dealers. This time around, however, they came extremely close to the best price match I could find on the Beta. Since K&J is also my local Santa Clarita powersports dealer, I decided to give them my business and an opportunity to earn my future Parts and Service business as well.
Sales: The purchase process was extremely quick and straightforward. There was zero pressure and no unnecessary upselling, which I really appreciated. Everything was handled quickly and to the point. The sales staff could probably be a little more personable or talkative, but that is a very minor observation and certainly nothing negative about the transaction. Most importantly, they stayed more than an hour after closing to finish my purchase, which I greatly appreciated.
Parts: My experience with the Parts Department has been excellent. The woman working Parts is incredibly friendly, helpful, and genuinely a pleasure to talk with every time I visit. Communication has also been top-notch. Whenever I have ordered parts, they have kept me updated and contacted me promptly when everything arrived.
I did have one issue when a non-Parts employee answered the phone and told me an exhaust would be ordered for me. Several days later, I happened to discover that it was never ordered, and nobody had contacted me to let me know there was an issue. I was also told they couldn't get the exhaust, which ultimately turned out not to be the case because I was able to have it shipped directly to me through Beta. That was frustrating, but it appears to have been an isolated communication issue rather than representative of my overall experience with their Parts Department.
Service: Service has also been outstanding. They have been quick, straightforward, and reasonably priced. Most importantly, they have gotten the work completed without unnecessarily holding onto my motorcycles. That's something I really value because I don't want a bike sitting at a dealership for days when the work can be completed much sooner.
Overall, I have been very pleased with Ken & Joe's Powersports. Between purchasing the Beta, ordering parts, and having service performed, they have earned my business. As long as they continue to remain competitive with their pricing and maintain this level of Parts and Service support, I will continue to be a K&J customer.