I rented a truck here on short notice after another truck rental company completely botched things…read more It was a good experience, especially after what the other company had put me through. Tara (who works for the Home Depot where I picked up the truck) was very pleasant, thoroughly inspected the truck before I signed for it, and made everything go smoothly. The next time I need a truck I'll look at Penske first.

From the owner: Save Up To 20% When You Reserve Online Today!read more

I had a reserved truck online with a confirmation# last Saturday, May 28th, 2016 in the morning…read more When I arrived, I was told, "we don't even have a truck available". To which the employee called someone (I believe at Budget) to coordinate another truck. She wanted me to drive 30 minutes and pick up at another location (no charge on the extra miles). I obviously declined, but very disappointing as I had a day planned with individuals helping. The way I see it, it would have been 1 hour round trip to pick up the truck and an additional hour returning the truck. I purposely rented the truck 5 min from my house for convenience and time. I think this is incredibly poor customer service.

Mr. Ron and Mr. Luke were amazing, very protective of my information, and very professional and…read morewere able to work with me early!

Ive always had a good experience renting from Mike Albert. I also love that Mike Albert is a local…read morebusiness.

This is the best truck rental company I've used. They are so helpful and bend over backwards to…read morehelp get what I need even when I have changes. They always come through for me and they are affordable too. Because these people are so good I sold my box truck and things have been so much better for our company.

Getting gas at this place is horrible. If you get here at Non peak hours you're ok. Most employees…read morecan get you in and out fairly quickly. There is one employee who should remain nameless that shows no sense of urgency. I have been waiting 35 mins now and there were only 2 in line before me. I have heard other complain about the time it takes to fuel here. The restrooms aren't well maintained, but as good as you'd expect for a restroom of this type. Employees are always friendly, but slow as hell for the most part! So, if you did yourself needing fuel in the Cincinnati/Sharonville area, if you can, skip this location and hit another

Great experience working with this location. This was our first time using Penske and based on the…read moreexperience we had with this location, we will certainly be using Penske again. The truck we reserved online was there on time and the size we needed. All the equipment we had reserved was also there and they even through in some extra pads. Lisa was a huge help and through when examining and explaining the truck.

Check your tires before renting from Penske. We rented a truck from Cincinnati, the clough pike…read morelocation. Moving furniture to Naples Florida. The truck rattled and squeaked but we could not figure out why. We stopped for gas about 3 hours later in Kentucky. The front tires had a huge worn spots in them. They were worn all the way to the belt. I couldn't believe it! This truck has been this way for many miles and they sent us out for a 1200 mile trip on these tires. We called the 800# was put on hold, finally someone said they would call us back. We called the store where we rented the truck from they said they could not help. Finally someone called us back and sent out the repair truck with 2 new tires. 3 hours later we were on our way. When we turned the truck in, we asked if we could get a small credit for our delay and we were told no. I would not use Penske or recommend them. Please check your tires before leaving the lot

We had a unit here for over three years. When we first got the space which was owned by another…read morecompany there was no security gate. The place was just open to anyone. Within the last 18 months, they have really secured the place. You now need a security code to get in and out. The grounds are always clean. I would recommend this place for your storage needs. The prices were reasonable comparatively in the Cincinnati area.

From the owner: Whether you're downsizing your home, looking for a secure location to store your valuables, or just…read moreneed to rent a moving truck, call West Side Storage & Truck Rental. This company offers several secure storage options for individuals and businesses alike, with very affordable rates and an attention to excellent customer service - an element that makes them one of Cincinnati's most trusted storage facilities. Enjoy around-the-clock, easy access to your belongings with one of their self-storage units, each of which is thoroughly cleaned and inspected before your move-in. Proudly serving our community of Cincinnati, OH, please get in touch with our office for more information.