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    Penske

    5.0 (1 review)
    Open 8:00 am - 8:00 pm

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    4 years ago

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    BUDGET OF MASON

    BUDGET OF MASON

    (6 reviews)

    We had reserved a premium SUV back in March, so it was extremely disappointing to arrive and be…read moretold they didn't have the vehicle we had specifically booked. Instead of honoring our reservation or finding a reasonable solution, we were told we would have to go to the airport ourselves to pick up a vehicle. What made the experience even worse was the lack of customer service. They made no effort to accommodate us by bringing a vehicle to their location or offering any meaningful assistance. When we asked to speak with a manager to discuss the situation, they simply hung up on us. Reserving a vehicle months in advance should provide some confidence that it will actually be available. The combination of failing to honor our reservation, refusing to help resolve the issue, and the unprofessional way we were treated made this a very frustrating experience. I would not recommend this location based on our experience

    We were going to Florida to visit my wife's 89-year-old father. Our son must go to a clinic every…read moreday for treatment. Only owning only one car we rented a car to have his girlfriend drive him back and forth. My wife reserved a car for 8 days, and she told the person taking the reservation she wanted the car covered with the insurance. On our way to Florida, we stop to have them pick up the car. When my wife went in to complete the paperwork, in doing this she was informed she only paid for liability insurance. She said why would you every quote a person liability insurance. We need full coverage; The man said it will cost you around 200.00 to do that. Being on our way to Florida we had no choice but to pay the price.

    Penske - truck_rental - Updated August 2026

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