So happy with the quality of work, timeliness, and value. Robert had excellent communication, his quote was spot on, and he went out of his way to reuse parts that he could and sourced quality replacements! We received the car back much cleaner than it was when we dropped it off...INSIDE and out. My daughter's 20 year old car looked nearly new! read more

After my car was damaged, it took at least seven weeks for Russ to finish the repairs. Never was there a word of empathetic understanding about my situation in using uber everywhere, nor even a phone call -- I was the one who had to call them to find out how the car was coming along. He often sounded disgruntled that I'd called. I wouldn't recommend. Sorry. read more

I took in my 2014 Mazda for a front bumper repair and they kept me informed about the state of the repair (despite some automated text update issues) and were very friendly, kind, and understanding (especially Robert. He is polite, clear, and very knowledgeable). Got the car back about a week later; looks like brand new. Everything went smooth and my car was miraculously clean when I picked it up, I don't know why. The bill was reasonable and broken down effectively and clearly. Great work guys. read more

I couldn't be more pleased with the work Russ did on my car. Not only was their estimate considerably lower than other shops, but my car looks like new, and they matched my car's apparently unusual paint job perfectly -- you'd never know there was ever any damage. They also took COVID precautions seriously, which I can't say for other shops I visited. Thank you for an excellent experience! read more

Great service! No one wants to have their car at the shop, right? It's just not a great thing. However, my experience here was outstanding! Everyone was externally professional and courteous, in addition, my car was done in two days! Great service and great work. My car looks just like new! Thanks! read more

I brought my 2008 VW R32 in for some rust repair. Other shops did not want to work with it. I coordinated the drop-off, work and pick-up with Don who was very professional. The quoted estimate was very close to actual cost. The only additional money was due to some small parts which were required. Less that 10% over the estimate which is the standard range. Don took time to explain exactly what was done, show me pictures of the stages of work done and verified the car was cleaned up and ready to go before I showed up. Rust repair is always difficult since you don't know the long term results. But at this point I am planning on returning for additional paint work to clean up the front end. read more

Brief Analysis: This company provides an all around superior customer experience. Analysis: It is an uneasy experience being in an auto accident but when I went to Russ, I felt in good hands. Don, the point-man for my repair, was very friendly and prepared. He had a rental ready to pick me up from the shop and called me on several occasions to update me on the status of the damage as will as completion timing. When I returned to the shop I found my car looking flawless. I hope I am not in another auto accident or have any auto problems in the future but if I do, I will head back to Russ without thinking twice as they are knowledgeable, honest, and trustworthy. read more

Absolutely the worst and rudest company to work with. the drivers are incompetent. They did not have the proper equipment to tow a Mercedes Benz, and towed it anyhow causing extensive damage to the car. They attempted to charge $200 for towing on top of that. AVOID using this company. Trucks are run down and not equipped properly. Drivers are not educated how to handle high end cars. read more

Quick snowfall on Feb 10th greatly impacted driving at rush hour. We were driving uphill on Ludlow Ave, behind a Metro bus, just trying to maintain traction on the steepest part by Sherlock Ave. This driver sped up and was inches off my drivers side as they sped past me, and ran me off into the parking lane as we crested the hill. This impatience was unnecessary as it placed them at an already red light behind the Metro bus. Your driver did not use caution or exercise any patience, in fact he drove unsafely with no regard to my life or safety. read more

Wow! I am impressed. I needed to have my front bumper repaired and was on the search for a body shop. Russ Auto Body was able to provide me with a quote the same day. They were honest and understood my budget needs. They did not try to oversell and fixed my car keeping budget in mind. I received calls with updates on my vehicle and it was ready when they said it would be. No delays! Being a young women and not knowing anything about cars, I am always suspicious of individuals trying to sell me parts I don't really need. I did not feel this way at all! When I went to go pick up my car, the estimate was only a few bucks more than expected. Which is great! There was no unexpected expensive up charge. Everyone was very friendly. read more

I wish I could give zero stars!! I was waiting on a towing service that my dealership offers when the police officer redirecting traffic called this company when it was taking "too long." The Russ tow truck driver came and was extremely rude and disrespectful. He put my car on the truck after I repeatedly asked him not to because my tow truck was less than 5 minutes away. When I said I did not want to use Russ Towing because I did not want to have to pay for this service, he told me he was going to take my car to the impound lot and I could "deal with it there." My towing service arrived and he refused to take my car off of his truck. I was forced to pay over $200 to take it to the dealership because he was holding my car hostage on his truck and said he would be taking it to the impound lot if I did not pay him. I absolutely would never recommend Russ Auto Body and Towing. Absolutely terrible service I would not wish upon anyone. read more

Extremely pleased by the service and level of commitment from the staff. I was given many updates about the status of my car and finished work before their expected deadline. Very timely work and exceptional customer service upon getting my car once finished! read more

I have no idea if they're good at what they do, I just wanted to help others avoid a wasted trip, since Yelp said they paint match and they might, but no, they won't 'scope your paint sample, mix the paint and sell it to you, which is most likely what people expect when they say "automotive paint matching" as it would be weird to have someone else do it and NOT match the paint. They seemed friendly, though. read more

I definitely recommend Russ Auto!! Robert is extremely knowledgeable, polite and HONEST. He takes true pride in his work and it shows. My car was significantly damaged and it looked better than new when I picked it up. I have been a repeat customer. read more

With teenage drivers, we have become semi-regular customers at Russ's for the last several years. They do excellent work. Robert is friendly and knowledgable, while also working with the insurance companies involved to make our claim process smoother. They take the time to do quality work, with the finished product looking like new. I highly recommend Russ'! read more

When my car was rear ended, Russ Autobody was great! They worked with the insurance company, arranged for a rental car, and completed the repair efficiently and on time. I'd never want to be in another accident, but if I am-I know where I'll take my car! read more