The staff in this particular U-Haul is absolutely atrocious, I rented multiple times at Timmy's,…read morethe pair always tries to give me the worst option out of all the rentals. The is extremely rude, I asked questions, they were attitude and when I asked why the attitude, they cursed me out canceled my rental. I should have listened to the neighbors telling don't go there Absolutely deplorable human beings

Based on the nearly-unanimous positive reviews on the U-Haul website for Timmy's Service in…read moreWestwood, I decided to come here recently to have a hitch installed on my SUV. Before I arrived, Timmy was really friendly and helpful on the phone, and even told me to come in without an appointment on a busy weekend afternoon. This is not a big operation and it seems Timmy does almost all of the work (there was a young helper there), so I appreciated it even more that he was able to accommodate me. Even though he was working on another car at the time I arrived, he took the time to come to the counter and answer a few quick questions for me. The hitch installation was perfect and he even spent a few more minutes with me afterward to clarify a few things I asked about. He threw in a little sarcasm with some of his answers, but that's OK -- I can take it. Oh, and the best part was it took only about 45 minutes. I went for some lunch at a local Westwood restaurant and the hitch was done when I returned. Couldn't have been easier. Cost around $160 total for the hitch installation and trailer wiring. (FYI, I supplied the hitch which I purchased elsewhere.) Thanks Timmy!

I have rented from this location many times in the past. Recently I rented again and had the…read morepleasure of meeting a father and son team of Dan and Dan Jr. Great guys with a real interest in you leaving happy and delighted with their service. I have always liked this location as it allows plenty of space to park my own car while I am using a rental for my many trips. Thanks Dan and Dan for making my rental experience exceptional! Gary Veach

Staff was incredibly helpful and cars were very clean. Especially with everything going on during…read moreCOVID they make sure customers feel safe.

Very smooth process Truck was easy to get and return,…read moreincluding preinpection with agent to verify condition

I rented a car through Rent-A-Wreck this past August while visiting Iceland (foreign country…read moreoptions for this company weren't available for review, so I chose a U.S. option). I could tell immediately that the brakes were a bit worn as soon as I got on the road heading out of Reykjavik, but didn't think much of that at the time. Later in the trip, after I'd put on a few hundred miles, I noticed the brakes seemed to take longer to react and that there was a high-pitched noise when I applied pressure to the brake pedal. I took the car into a mechanic's shop in Ólafsfjörður where the an initial diagnosis of worn rotors was given. When the mechanic removed the rear tires, she saw that the two rear rotors were both heavily worn and rusted. The shop didn't have the necessary parts to change out the rotors, so I had to go back from the direction I'd come, to Akureyri, in order to have the rotors changed out. The mechanic's shop stayed open an extra two hours just for this job, at the behest of Rent-A-Wreck. While I appreciate Rent-A-Wreck finding an available mechanic and covering the maintenance, it would have been great to depart from the rental agency in Reykjavik with a more well-maintained vehicle. On top of that, I was forced to pay $1800 for a scratch under the front bumper at the end of the trip, which seemed quite high just for a repair. Guess next time I'll be getting the full insurance package. . . .with a different rental agency.

Forced me buy there insurance. Bait and switch company with unethical representatives/owners. Do…read morenot rent from them. Low rental prices which is unrefundable then they force insurance even if you have your own despite it being optional.

We do trade shows 4-5 times a year and need to rent a van to haul our huge display to the show…read more Have rented from Rob at Comfort 3 times so far and are renting from them again tomorrow. Every time we've done so the van has been nice and new and clean, the service is always with a smile and a hug (minus the hug), and it's great because they have a good sized lot were we can leave our car during the rental time period. Would highly recommend to anyone.

Wow, Unbelievably RUDE to their customers. I tried renting two passenger vans from these guys. I…read morewas quoted price on the phone and when I called back to book the rental the price had changed. When I asked why the price changed the guy on the phone instantly became rude, condescending, and augmentative. Instead of answering my question, he simply said "This isn't going to work" and hung up on me. I was just trying to be nice and give them business...

This is probably one of the worst businesses that i have ever dealt with. My family and i are…read moremoving and we rented a truck from this company. We scheduled the pick up of the truck a MONTH AGO. we get to the place this morning to pick it up, not only to find out that it is not here, but an HOUR AWAY. we wait, and hour comes and goes, and find out that it is still yet another hour away, being lied to by the Penske company, when this truck was supposed to be sitting in the parking lot waiting for us to get it about 15 hours ago. This company is an absolute disgrace and i will never be giving them my business again.

Basically for the last few weeks they have been telling me the truck is available to only show up…read moreand find out - it is not. I FINALLY get a truck, am about to load up and notice this gash on the rear passenger truck tire. She wanted us to wait for someone to come and fix it. I could not, it was already late in the day and my window to move my items was closing. She said tomorrow morning she would have a truck for us and we only had to pay gas and mileage. We got here, there is no truck. She also said the truck was safe to drive and we should have driven it. You look at the photos and decide for yourself. Now i May or may not get credit for the truck rental i deemed unsafe to drive. UNREAL

What a horrible experience with Uhaul. First thing wrong with this whole thing was the fact that I…read morerented it from a location that was a few blocks from my house and I saw this on the initial confirmation the day I made the reservation and they changed locations without telling me. Then the place they had us pick up from didnt have proper instruction on how to retrieve the keys for the truck. After finally speaking with uhaul 3 times we finally got the keys and hour after our initial rental time. The final straw was them charging us for the truck twice with no explanation and when calling they make it incredibly hard to get that money returned. I will never recommend or use uhaul again ever. They lost a customer and anyone in my life who would potentially be a customer.