I have used them for over 20 yrs. always fair and very accommodating! Love them!!!Kathy Diamondread more

I would give a 0 if it has the choice available. I never read reviews before I rent. I will now!!…read moreThis place is a complete scam! The cars are dinged up. They go after your insurance and place a claim, even for damage existing already. If they actually get money from your insurance company, they pocket the money! The dings and dents don't get repaired. DO NOT RENT FROM THESE SCAMMERS! I was at he Seattle Washington site, the absolute rudest staff! Pay extra, go through a reapable company

National here has always been great. Well worth the membership! Highly recommend using them…read moreespecially at this airport.

As an Executive-level member, I've generally had positive experiences with National, especially…read moreregarding vehicle availability--which was the case again upon my arrival at the Cleveland location. However, I did encounter a frustrating delay at the exit kiosk. The efficiency at National locations at the exit kiosk seems to be a holistic problem, but this time the process was unusually slow. One would assume there'd be some sort of expedited "pre-check" process for Executive members, but that didn't appear to be the case. I ended up waiting behind one vehicle for nearly 10 minutes, while the adjacent kiosk processed three cars in the same time. Unfortunately, just as I considered switching lanes, they closed that kiosk off with a cone--just my luck.

I couldn't find a place to rent a car due to bad credit and no credit card. Finally, I came across…read moreRusty Rentals. I'm an Air Force Veteran, and the owners are a Vietnam Vet and his wife. They were not only able to accommodate me, but they gave me a military discount too. I needed the car for in-town travel, but afterwards, I needed a 20ft UHaul truck to move a family members' items across the country. They were able to accommodate me with smiles on their faces. I'm grateful to them. The next time I'm in the Cleveland area, I will call them first!

The rental car company for the rest of us. Last summer my daughter and I traveled to Cleveland for…read morea wedding. I was delighted to find out that Rusty Rentals was still going strong. My wife and I had used the service a dozen years ago and saved over 50% over the cost of a regular car rental! It's true the cars aren't in perfect shape. However, if I'm only going to be using a car for a few days, I don't care if it's a beater, as long as it gets me where I'm going and back. I found the staff helpful and courteous, and I'll definitly use them again next time I visit. If you have a spirit of adventure, and don't need to have the latest and greatest, this is the way to go!

I've used Alamo as my rental car service the last couple of times I have visited Cleveland. This…read morelast time started off rough with a poor experience due to incorrect information given to me from the general Alamo number. To make this clear, I was not given the incorrect information from the Cleveland location, but it affected my experience due to it. The staff at the Cleveland Alamo location were very friendly and understanding of my situation, and were sure to find me a manager to speak with. The manager I spoke with, Jonathan, was very professional and kind. He also had great customer service and made my poor experience better and because of Jonathan I will continue to rent with Alamo when visiting Cleveland. Thank you Jonathan!

Would give this place 0 stars if I could. I had booked a reservation and once I arrived was told…read morethat they did not have any cars available. It is extremely unprofessional and an absolute waste of my time to not get a courtesy call at the very least to let me know they were unable to accommodate my reservation.

Today, May 12, 2026, I needed Red Sparrow services to drive me to and from my cataract operation…read more The Drivers came on time, the cars were clean, the drivers very personable and kind and the service I received was very excellent. Thank you. Joyce G

Let me tell you about Red Sparrow…read more The first time we used them was a ride to my father's surprise 60th birthday party. The driver showed up 45 MINUTES late and it nearly ruined our carefully-timed arrival at the surprise party. The second time we used them (DUMB, JULIA. So. Dumb.) -- they drove us to a wedding. I agreed upon the return pick-up time as 12:30am about a week in advance. The dispatch had the order. Then, the driver and I agreed verbally when he dropped us off. "See you at 12:30a.m." Welp. 12:30 a.m. came and went. I had the driver's cell number. He said "You called and said to come get you at midnight. I was there and you weren't." Umm... NO I DIDN'T. Then I called dispatch - which provided little to no help. We eventually had to call a cab to come get us an hour away from home. UNACCEPTABLE. Truly I have never in my life received such terrible customer service. Your job is to drive people and pick them up. THAT'S ALL YOUR COMPANY DOES. And you cannot even do that successfully. Fail. Epic fail.