I have used them for over 20 yrs. always fair and very accommodating! Love them!!!Kathy Diamondread more

I would give a 0 if it has the choice available. I never read reviews before I rent. I will now!!…read moreThis place is a complete scam! The cars are dinged up. They go after your insurance and place a claim, even for damage existing already. If they actually get money from your insurance company, they pocket the money! The dings and dents don't get repaired. DO NOT RENT FROM THESE SCAMMERS! I was at he Seattle Washington site, the absolute rudest staff! Pay extra, go through a reapable company

I've used Alamo as my rental car service the last couple of times I have visited Cleveland. This…read morelast time started off rough with a poor experience due to incorrect information given to me from the general Alamo number. To make this clear, I was not given the incorrect information from the Cleveland location, but it affected my experience due to it. The staff at the Cleveland Alamo location were very friendly and understanding of my situation, and were sure to find me a manager to speak with. The manager I spoke with, Jonathan, was very professional and kind. He also had great customer service and made my poor experience better and because of Jonathan I will continue to rent with Alamo when visiting Cleveland. Thank you Jonathan!

Would give this place 0 stars if I could. I had booked a reservation and once I arrived was told…read morethat they did not have any cars available. It is extremely unprofessional and an absolute waste of my time to not get a courtesy call at the very least to let me know they were unable to accommodate my reservation.

We had no trouble or problems renting a car here. Service was good, people were pretty friendly. I…read moregave them my info, and they were able to get us in a car within 20 minutes. NIce selection of cars. Professional paper work and all. No complaints at all.

My experience here was sub par . I made a reservation a week in advance and they tried to tell me…read morethey could give me another size vehicle because they didn't have the larger size I requested . They stated they can barely keep cars there due to location ( bad area ) because the cars get broken into and vandalized. There were homeless people sleeping in the parking lot and hounding you while trying to get your car just not pleasant in my opinion .

Great experience, walked me through all the steps needed. Better prices than the National…read morecompanies. Only thing is I wish they had more LARGE SUV'S, being a family of very tall people it is greatly appreciated. Maybe if you order farther ahead, we were pressed for a long ride for family funeral.

Needed a vehicle for a 2 day trip, Starting Sunday and Monday, returning the vehicle Tuesday the…read more18th of Feb. 2025. Went to rental and asked for a Large SUV for Sunday the 16th. They told me the had no Large SUV, just a large Ford Expedition and they were closed on Sunday, so I needed to get the vehicle by 3PM on Saturday. I picked up the SUV just before 2 PM. They took my credit card # for a hold on the Vehicle, but NEVER told me there would be an additional $40 per day on this SUV, because it was XL and not Large. Also they never told me they would charge me for Saturday, even though I didn't need the vehicle until Sunday, because they were closed on SUNDAY! I just wanted to say there was very poor communication on the part of the Rental, not informing me of these additional charges. If I had been aware of the Saturday charge, I would have picked up the vehicle on Saturday Morning and used it for the day. This is not the first time I have rented from Classic, but the first for an uninformed experience.

Hey yall! Just got here and my reservation with budget is…read morenow moved to sister store Avis and it's this long ol line so I'm waiting but I did call over the phone to confirm my stuff for my rental, however they said this line shouldn't be happening and I should have a faster way to get to my car! It's ok they will pay for this as I always complain to them and they give me a discount. This is redic! Never does this happen! I usually go with Alamo and their line is shorter!!! First time trying budget with Costco travel!!! $59 for a electric car for 24 hours but not if you gotta wait this longggggg!! I complained and they gave me a free 24 hour rental car next time- budget!

The absolute WORST airport rental car experience in my life! It took TWO HOURS on May 28th…read morestanding in line to get a car, as Budget/Avis was completely understaffed. And, the two knuckleheads they had at the counter to handle a line of 50 people were pathetically slow and talked to each other about nonsense more than interacted with their angry frustrated customers. They couldn't figure out how to give me my free upgrade (that I had paperwork for). And, the car I finally got was TRASH! It smelled like a locker room, was dirty, and handled terribly above 45mph. TERRIBLE rental car center at Cleveland Airport, TERRIBLE!!! If I could give them a negative star, I would.

This place is a complete joke and I will be returning to Enterprise moving forward. My pickup time…read morewas 8am and I didn't leave until 9am because they were "cleaning" the vehicle. Once I left I noticed the vehicle in fact was not cleaned properly and there was no windshield wiper fluid in the vehicle either. I had a trip I needed to be on the road for once I realized no windshield wiper fluid and I as advised by customer service rep to take to a take five location. The line was pretty long so I waited almost two hours for them to complete a top off. FRUSTRATED to say the least! When I returned the vehicle there was nobody in the office and a sign that said they would be returning shortly. I waited 30 minutes to hand over a key to someone after a long day. What a joke. Called customer service several times to explain everything and I kept getting transferred. This place is definitely going downhill and I won't be returning. Horrible horrible experience.

Hertz Cleveland! Don't waste your time renting from these guys! Dirty car, pet hair, carpets not…read morevaccines, outside dirty! Ask for credit toward another rental-- they said too bad! I've rented from them for 30 years! What a sad thing to see this company falling apart!

Was given the runaround and wasted almost 2 hours of my time. Still didn't get a rental...read more

This was the worst experience one could have trying to rent a vehicle. I reserved an SUV. I was…read morelater than expected picking it up, so they had only vans. No problem. I passed my ID and credit card. The agent said I needed a second form of ID because I was from out of town. How does that make sense? Who is usually renting vehicles? People from out of town. I told him I should have been informed before I came to pick up the vehicle. He told me they don't share their memos with customers. No, but you should share pertinent information. Instead of his calling someone, he was quite nonchalant, even taking personal calls. He gave me a number to what he claimed was Enterprise. The person on the other end claimed to not understand yet never gave the phone to a supervisor as we repeatedly requested. Meanwhile, I noticed the agent still had my credit card and had his phone aimed toward it. I honestly think they are running a scam. I am watching my credit card purchases more closely. The agent did not I finally turned on my brain and walked across to the Enterprise and got a 7-passenger vehicle with no problems. I would not rent from here and they owe me for the wasted time. I had a reservation for a 7-passenger SUV. All I received was frustration. And perhaps discrimination, as I wore a wrap on my head for my ID.

My go to car rental spot, all cars and SUVs are detailed & clean. It's affordable, reliable &…read moredeposits are only $150! Very modern, nice location. Great selection.

From the owner: At ExpedientCar.com we make it easy for you to be able to get back on the road! Our selection of…read morevehicles has been fully inspected, and detailed so you can feel confident and turn your travel dreams into a new reality. We offer financing, so if you love your rental, you can make it yours! You must have valid car insurance and a job, think of our car rentals as a long test drive. Stop paying the high fares of Uber and Lyft and get on the road again.

Charged $240 to synch a new key fob. They weren't able to…read moreaccomplish the job but still charged full price. This is what gives dealerships a bad name.

We were very pleased with the process of buying a used car at Cascade Autogroup. We worked with…read moreBrendan Daniels who could not have been more helpful. In addition to the buying process, Brendan also helped us out when we had an issue with our car shortly after the purchase. He helped us get scheduled with the Service Department and our car was evaluated at no charge.

I took a chance on this location and am very glad I did. Reserved through Priceline. Was helped…read morepromptly by Randy. I was probably in there for 10 min. The transaction was easy and pleasant. Would recommend

DO NOT -- I REPEAT, DO NOT -- RENT FROM THE BUDGET/AVIS LOCATION ON LEE ROAD IN SHAKER HEIGHTS…read more This was hands down the worst rental experience I've ever had -- and I've rented cars all over the country. This location is a filthy, disorganized, and unprofessional disgrace to the Budget brand and should be investigated, if not outright shut down. The office smelled like a mixture of Black & Mild cigars and stale air, and the carpet and interior were coated in dust and grime. I had prepaid for my rental and was given a car that was completely saturated with the stench of cigarette smoke -- so strong that both my clothes and my daughter's clothes smelled after just one ride. These are supposed to be non-smoking vehicles, but clearly, this location doesn't enforce that policy. I called immediately to report the issue and was told to return the next day for an exchange. When I arrived, I was met by Presha, who claimed to be the manager. She told me she only had two cars available and that they were being held until 5 p.m. for other renters. If they didn't show up, I could maybe get one. If they did, I would have to drive myself to the airport to exchange the car. She refused to offer a refund, a gas credit, or any kind of apology or compensation for the inconvenience and health hazard. I asked if she could at least call the airport location to explain the situation ahead of time so I wouldn't have to wait in line and re-explain everything. Her response? That Budget employees aren't allowed to call other locations directly. That sounded suspicious , and I was right. When I finally got to the Cleveland Hopkins Airport Budget counter, I was helped by a professional and apologetic manager who immediately confirmed that Presha was not telling the truth. She explained that if Presha was truly a manager, she absolutely had the capability and authority to call another manager at a different location to assist with a customer issue. So either Presha lied outright or she is woefully unqualified for her position. Either way, it's unacceptable. To make matters worse, I am immunocompromised, so being forced to use a car that reeked of smoke is more than an inconvenience -- it's a serious health risk. Budget's complete lack of concern or accountability is outrageous. Thankfully, the airport team was everything the Shaker Heights team was not: professional, kind, and capable. But the damage was done. I will be filing a formal complaint with corporate and encouraging everyone I know to steer far away from this location. This Budget office on Lee Road in Shaker Heights is a joke -- dirty, dishonest, and completely unfit to be serving the public. DO NOT WASTE YOUR TIME, MONEY, OR ENERGY HERE. DO NOT TRUST THIS LOCATION. AND DO NOT BELIEVE A WORD PRESHA TELLS YOU. This experience has soured me completely. I will never rent from Budget or Avis again.