I reserved a 1/2 ton pickup truck for a one-way trip from Maryland to Nebraska , through…read moreEnterprise at the Laurel South location. I booked it for May 14th at 12 PM with the intention of leaving the state that day -- a critical move with all my belongings. Despite having a confirmed reservation, the location failed to provide the vehicle. I called over 10 times, was left on hold for over 30 minutes multiple times, and had to escalate to corporate three different times just to avoid being charged late fees for not picking up a vehicle that was never available. Not once did anyone proactively update me. At one point, I was asked if I would accept an SUV instead. I said yes -- and then never heard back. No follow-up, no callback, no effort. Because of this, I've lost an entire day of travel, incurred additional lodging costs, and dealt with serious stress. This isn't just about a rental car -- this is about being lied to, ignored, and treated like my time didn't matter. Enterprise advertises reliability, but my experience was anything but. If you're counting on them for a critical trip or a life event, think twice, and try any other option. Up to this point i have gotten rescheduled 3 times and was told i should have a vehicle by tomorrow @7:30am may 15th. The same thing i have been told every other time...

I had a relatively complicated need - a vehicle that would accommodate a HUGE 55" X 60" painting I…read morehad to pick-up in NYC on 4/28 to bring back to the DMV. I had already driven up (and back) to NYC in my Volvo station wagon, thinking that would work.... NOT! My wagon was way too small. So, to avoid a repeat of my first trip to NYC to pickup my painting, I started my search for the right vehicle several days before 4/28. I initially tried the Autopark location on Outlet Dr. in Silver Spring, armed with my tape measure, to locate a vehicle to pick up my painting in. The manager at the Outlet location was absolutely wonderful and sooo.... patient. He went above and beyond. He walked me around to all of the vehicles he hoped would work and helped me measure the openings to see what, if any, vehicle he had on hand would actually work. WOW! His customer service! His patience! Fabulous! Ultimately, nothing was large enough. He did NOT just apologize and send me on my way - he took me back to the office, pulled up larger vehicles in the system he guaranteed would work, AND made a reservation for me then and there (to preserve the excellent rate he found for me!!). He sent me on to this, the Laurel location. EVERYONE at the Laurel location was so helpful, so friendly, so accommodating. Just WONDERFUL! -- Tess and the whole staff! Thanks guys! (Including the female manager (? manager? I dk??). Although I had a confirmed reservation for an extra-large van, Tess, like the manager at Outlet, patiently helped me measure several other vehicles. I had concerns about driving the original extra large van... sooo... big... so tall... so long. When nothing else worked, Tess offered a smaller van that was expected to be returned the morning of 4/28. He promised he would hold that vehicle for me with the hope it would be returned in time for me to get on the road up to NYC. FINALLY! Something worked out! The smaller van was returned on time, Tess et al. saved it for me, and I was on my way to NYC in the more manageable van in time for my pickup appt! Yaaayy! My rental worked out perfectly! Everything from identifying the best vehicle to meet my needs, to driving up to NYC,getting my larger than expected painting into the van, driving back to the DMV, and turning in the van the early morning on 4/29... EVERYTHING worked so very smoothly! And all because of the great Enterprise customer service, time, and attention I received at the Laurel and Outlet location staffs. Thank you, thank you, thank you! I am an ENTERPRISE customer for life...esp at the Laurel and Outlet locations!

This experience was excellent, I had the option to be served by Mariah; her customer service skill…read moreset is amazing, she took great care of our needs, and surpassed our expectations in every way. Thank you, Mariah It's a beautiful thing to be completely satisfied when you're going through

Unprofessional and incredibly disappointing service, which is consistent with the experiences of…read moreother reviewers. The service station employee, RJ, was incredibly late (open time: 8:00 AM, showed up 8:20 AM), rolling in to a parking spot at top speed, not apologizing to us or to the other employee waiting outside (who had arrived on time but who didn't have a key to unlock the door), not making eye contact, and then ignoring us at the counter until he was done doing whatever he was doing. They also didn't have the vehicle that I specifically asked about during my initial call, and then confirmed at my second call, and then received a confirmation from them when they called me stating the vehicle would be ready and available for me. I called Geico, the insurance company that arranged for the rental, and they were able to escalate and reach someone higher up at Hertz (a district manager named Axel) to get me in the vehicle I was to receive initially. He arranged to have the vehicle ready the same day but it needed to picked up before they closed, so I had to leave work from DC early to get to their location on time and swap out the one they gave me. That interaction was better with the other employee RJ, but the district manager Axel was there too but he didn't bother apologizing or even making eye contact. They also take up tons of parking spots as storage for their rentals, which is super rude since there are dozens of other businesses, so there's rarely any parking. Overall, a huge hassle. I would not recommend this location.

Outstanding customer service. They only offer online booking at…read morehttps://turo.com/us/en/drivers/7495552 for pickup at BWI Long Term Parking Lots.

From the owner: EST 2018 Online booking only @…read more turo.com/us/en/drivers/7495552 We’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.

We had a small emergency that required us to rent a car today. Gentleman running this business in…read morethe Holiday Inn was efficient, accommodating, and professional. Thank you for all your help today

Hi. I just wanted to say it was a pleasure renting a car through Next Car! It was very easy to…read morecreate the rental in the app. It was a terrific value for a weekend trip! The car, A Nissan Versa, was great on gas and very roomie. The associates I worked with were quick to help me with the insurance part of my rental. Got in and on the road in no time. Dropping off was even easier. I was worried about the toll but that was taken care of when I dropped off the car. So easy and very budget friendly. Can't wait to do it again. Karen

Horrible scam, we booked a package deal with flight and car rental. when we arrived at the airport…read moreat 1am, the rental place was far away and already closed. We had to rent another car because next car didn't match up with our flight. Also, be aware that the rental place is not at the airport. Despite the fact that we never got a car from nextcar, we still got charged for it. We reported it as scam on our credit card.

Shoutout to Drew and our local community heroes! Professional and friendly service. I appreciated…read morethe patience and dedication to helping me get my rental. I am so impressed with the process and how efficient it is implemented here in this venue. I like having the location next to my collision repair shop. The convenience of the location helps me have confidence that I will have a ride home when I drop off my car for repair. I have also had this Enterprise location pick me up and drop me off if I am off location. It is a good way to do business! God bless these heroes! K.J. for the win and walk around inspection to get me cruising in style :)

After waiting 45 minutes for a car, they asked me to get in an employee's personal car to go to a…read moredifferent enterprise location to get a car. the employee said she was going to have to stop for gas on the way to the other location. the situation did not feel right so I canceled my reservation.