Aquila was very friendly and also thorough. She gave me great customer service, even while in the…read moremidst of her dealing with so many other customers by herself at the end of the day. Hopefully I don't have anyone else rear-end me to cause me to need a rental. But if I do I'll come back to this location for a stress free experience.

Great experience all around. From the initial call to arranging for a rental car, the meet up, and…read morereturn. The staff was very friendly and responsive with follow-up after the drop off since I had left my ear buds in the phone. Very convenient location across from the Eden Center footprint in vicinity of the AAA building. Thank you and will be back! Enjoy!

Extremely poor customer service and lack of transparency at this Enterprise location…read more I arrived around 1:00 PM during a holiday week after Enterprise picked me up from Mercedes-Benz Collision for a rental covered by insurance. I was told digital IDs were not accepted. I offered my passport, which Olivia stated was also unacceptable. I was instructed to return with my physical ID and was not informed of any additional requirements. After returning later the same day during rush hour I was assisted by Keith, who was dismissive and unhelpful. I was told only one car (a Hyundai) was available, despite having an insurance-approved reservation. At that point, I was suddenly told a deposit was required, something that was never disclosed earlier. When I asked to speak with a supervisor, Keith stated he was the manager and resisted escalating the issue. After multiple requests, I spoke with Nick, who offered no resolution. As a result, I had to retrieve my vehicle from Mercedes-Benz Collision for the second time and delay repairs entirely. The lack of communication, professionalism, and basic courtesy at this location was unacceptable. I would not recommend this branch and will not rent here again.

Stay away from this place. They made me a reservation to pick up a car at a time when they were…read moreclosed.

Carlos and Kurtis have both been a pleasure to work with in booking our reservation! Couldn't ask…read morefor better service, processing with pickup and returning. They really made our request hassle free which allowed our trip to get off to a great start! The car was in supreme condition, clean and met all our trip needs. Highly recommend Advance Car Rental if your local to the DMV area. We were also told they had more luxury vehicles available if we preferred which we may keep in mind next time!

My car broke down on a Sunday and to my dismay the usual car rental companies were closed. I found…read moreAdvance Car Rental through google and called the number provided and was very surprised at how quickly they responded to my message. The gentleman who called me back was extremely professional and very accommodating. I was also extremely pleasantly surprised at how reasonable the cost of the rental was and they even came and picked me up! Now that's white glove service! I can't say enough good things about this establishment and the staff... it so nice to know that I can pick up the phone at any time and they will come to my rescue. The level of customer service they provided was top-notch and I would recommend them to all my family and friends. A++

I've rented many cars in my life, but this is one of the best-run, most professional Enterprises…read moreI've ever been in. I reserved a vehicle online, and while they were out of the car I reserved, I got upgraded free of charge! The gentleman who helped me (Malcolm) was an absolute professional and friendly to boot!

all of the employees are top notch and respectful. I had a few hiccups here and there but they made…read moreeverything right. the branch manager Drew there was especially polite. never rented from enterprise before but definitely will not be the last if this is the enterprise experience.

I had an okay experience renting a car from this Hertz. They don't have the volume of cars that…read moreyou'd get at an airport location, but they also don't have the volume of traffic/wait that you encounter while going to the airport. Hertz worked seamlessly with my insurance company while my personal vehicle was being repaired. There were a few hiccups with getting the car itself: the Hertz corporate phone representative promised me a different time than when a car was actually available at the shop, and directly contacting the shop on the phone was difficult (the main line goes to prerecorded messages). However, the guy at the shop managed to secure an earlier car for me at the last minute, which I appreciated. They seem to use some kind of cleaner with a very strong scent here. As other reviews have said, my car came with that scent--like an intense grandma air freshener covering cigarette smoke. It wouldn't go away after two weeks. But otherwise, the vehicle was clean inside and worked fine. It was also very easy to pick up and drop off in the garage in this shopping area.

I made a reservation in advance and arrived to be told that they didn't have any cars available. It…read morewas stupid of me to try using Hertz, and I won't make that mistake again. Avoid! Choose any option other than doing business with Hertz and this location.

Joe is incredibly kind, helpful, and generous in how he treats his car rental clients. Whenever we…read moremight need to rent a car here in the DMV, we will definitely go back to Eagle Car Rental in Falls Church -- a locally owned and operated car rental firm with terrific service.

This is my "go-to" place for car rentals! The staff and management are really accomodating and…read morefriendly, and i haven't been able to find better rates than i consistently find here. Maybe the previous negative reviews visited on a bad day, or.... I've been renting from this place several times a year for 3 or 4 years now. I have an older car, and use this Avis location whenever i need a car for an out-of-town trip or when i need something larger than my own. I find their rates better than Enteprise and Zip, and the customer service FAR more reliable than Enterprise (who charged me for damage that occurred AFTER i returned the car). The fact that this AVIS is not at the airport eliminates the airport add-on fees, and the experienced staff do work with you to identify better rates, if available. They've been generous with upgrades, when they have them available...i loved the seat warmer on my drive to Indiana last Christmas. It's a franchise operation that is very busy. There have been times i've had to wait while they finish up with one of their other customers...but i've always gotten the attention i needed when it was my turn. Sometimes, some of the staff are friendlier and more knowledgable than others. However, with each i've found if i extend some pleasantries, they do turn into real people who try to be helpful. When i've wanted some special accomodation, i've learned to ask for the staff who know how to work it. Twice i found myself in circumstances i had to keep the car longer than i'd expected; which based on my contract could have cost me an arm and a leg. The manager talked with me and helped me work out a strategy that let me keep the car longer at a lower daily rate. I know not all of the staff would have known how to work that out for a customer...but i also knew enough to ask for the manager when i needed to negotiate. I'm sorry some others had a bad experience. I hypothesize that the problems with availability and related service issues weren't caused by the agency, but rather by an unexpectedly high demand for cars at the airport, who couldn't honor the franchise owner's requests for cars. As a neighborhood business, and a trustworthy vendor, i give this business a top rating.

Avoid this location if possible…read more I've rented from this Avis (near Reagan National Airport) multiple times and had the same problems each time, so this isn't a one-off bad day. Fake damage claims: Twice now, they've tried to charge me for "damage" that either didn't exist or was pre-existing and undocumented at pickup. Be sure to photograph/video every inch of the car before you drive off, timestamped, because they will use it against you otherwise. No standard-size cars: Every time I book a standard or economy car, I end up handed an oversized SUV or truck with no smaller option available. These are harder to park and maneuver, and it feels like a way to upsell or just clear inventory rather than honor what I reserved. Gas charges regardless: I've returned the car with a full tank and still been charged a refueling fee. There's no acknowledgment of an actual full tank at drop-off the charge just gets applied. Long wait times: Pickup and return both routinely involve long lines, understaffing, and slow processing, even with a reservation already made.

Their bumper fell off on me!! I rented from them & I drove to New Jersey right below the limited…read moremiles. I thought i was gonna have a great day for my solar return (birthday) but I was on the highway with my 2 year old .. my 5 year old brother & mom the bumper flew off on the highway. This is ridiculous & could have caused a serious accident. No emergency insurance number or after hours number. I need my full refund or we will have a problem. Don't rent here.

Do not rent a vehicle with this company. Their car broke down on me WHILE I was driving. The radio…read moreand navigation also did not work. The wheel was wobbling and making a terrible sound on the freeway. Several dash lights came on a few hours after driving away. They said it's normal and these things happen all the time. They said they would give me a day off the total but the total amount ended up being the same. Their vehicles are unsafe and I wouldn't trust them with my family or friends. So rent at your own peril.

I was in Marshall VA, and needed a spurt of the moment trip to the airport. The owner of the…read morecompany made an exception and i had a lovely ride to the airport. Usman is a lovely man and the car was in wonderful condition. Also, he made for wonderful company.

From the owner: On time Service . Punctuality, Safety , Satisfaction of customer is our priority…read more We are proudly serving all over Virginia, Washington DC , Maryland & West Virginia. Licensed , Insured, certified. Pick Up at Dulles, Reagan , Union Station and drop off Anywhere in USA . Corporate Services Airport services Point to point service Event services Hourly services Tours and sight seeings Special occasion services Wedding and prom Casinos