Went to pick up an SUV that we booked two weeks ago to take my son to college. Arrived at Hertz at…read more9:30am to find the building closed and other customers waiting. The office is supposed to open at 9am. Called the hertz customer service number and were told "sorry...not sorry". So we hopped across the street to Enterprise and thankfully got a vehicle. Save yourself time and frustration and go to Enterprise instead.

They are well meaning. But, the car selection and quality are subpar. (Half the cars were not…read moredrivable due to safety issues, repairs needed, smells, etc) They tried really hard to help us choose a nicer car, but there were no options. Drop of was easy, pickup took about an hour. Great staff, sad that had such low quality cars to work with.

Never have had an issue that Providence wasn't able to assist with. Wonderful customer service!…read moreBaba & Juanita are dutiful and attentive. I've rented multiple (4) times from Providence and just waiting to buy the right one from them. Know that this isn't like the big time rental companies, but their cars are clean and have gotten me to the mountains of West Virginia and the coast of Virginia without letting me down. **Pro Tip: If you don't have a credit card and can't rent from the majors, Providence (to the best of my belief) does cash rentals!

do not rent with this company!!!! they gave us a dirty car with all the lights on on the dash!…read morethere was no gas in the car upon pickup, the check engine light was on, the airbags didnt work, the car was old and run down! we only had the car for 4 hours before it broke down!!!! we got pulled over in the car and the officer said the registration was suspended and the tags were supposed to be taken! the car had no insurance on it for over 6 months!!!

If there was a below 1 star rating I would give it. I rented a car and had to pay out of pocket…read moreuntil my insurance could reimburse. I paid for the extra insurance for 7 days and on my invoice it clearly is charged for only the 7 days with the extra insurance coverage. The insurance stepped in when my 7 days were up and covered ONLY the remaining days of the rental yet without approval or signature or even them asking if I wanted to pay for extra insurance for the remaining days they charged me. When I came to get the issue resolved the branch manager used profanity and told me he "can't do shit about it" then ignored me and proceeded to help a customer. Completed disregard for the mis charge, disrespect, and lack of attempts to help. A sign posted on the wall "putting your first is our first priority" what a joke. This location should close down if they can't handle customer service. As a manager this is how you treat people?

Beware of Danielle!!…read more If you want a person who is going to personally make it her mission to waste your money and disrespect you, go to Danielle. Long story short, she forced me to get insurance that I did not need. Stated that I would not be able to take the rental off the lot without it. Long story very short, all that talk was total bs and every other agent that worked there and other enterprises said what she did was wrong. I'm not sure if she personally pockets money if she can sell bs insurance but why force someone to get something they don't need. Anyways, when I found out that I could get my money refunded, she made it a person mission to ensure that didn't happen. It got to the point when I had to talk to the area manager. After about 2 weeks I finally got my money back. If I didn't have drive and was ridiculously persistent I would have never seen my money. If you have to work with Danielle, God forbid, have your recorder ready so you can document how she talks to people. Better yet, just go to the New Carrollton location instead. They respect their customers.

During tough times we always need a rental car. I'm always depending on Enterprise because of their…read morequick and efficient service as well as how clear they are with their agreements. Thank you so much for yet another car rental.

the Rental Requirements are You Must be over 21 and have a…read morecredit card in your name (no cash accepted). Insurance: Optional. Residency Proof: Required (e.g., a bank statement or Apple Pay receipt). If you don't meet those requirements they can't do anything with you so they won't rent you a car Website just says driver license but you need those thing for them to even let you get a car Customer service is pretty mediocre the staff acts busy when they aren't, and they are vague about car availability. Online inventory often differs from what's actually on the lot, and even paying and scheduling online doesn't guarantee you'll get the car you reserved. Instead, they make you wait for a random person to return their rental, inspect it, and then hand you the keys The staff is very vague. I came in a day ahead of time to ask what I needed, and the woman didn't mention anything about bank statements. A week later, when I returned to pay and to rent I had to rush back home to grab mail showing proof of residency that matched the address on my driver's license.

Exceptional Leadership and Customer Service I lived in…read moreBowie, Maryland, for 22 years, and during that time, the Bowie Enterprise location was where I routinely rented vehicles. Over the years, I had the opportunity to interact with many employees, but one person consistently stood out above the rest Tajuana Merella. From my very first encounter with Tajuana, it was clear she possessed something special. Her customer service was exceptional, but what impressed me most was her temperament. She remained calm, respectful, and professional, even when dealing with difficult or unreasonable customers. She knew how to de-escalate situations while remaining firm when necessary. Her professionalism was never dependent on the circumstances--it was consistently outstanding. Tajuana is polished, confident, and carries herself with the presence of an executive. She has a warm spirit, a genuine smile, and excellent emotional intelligence. She instinctively knows when to put customers at ease and when to focus on resolving an issue. Those qualities cannot be taught they are the hallmarks of a natural leader. After recently moving to Oxon Hill, I was pleasantly surprised to discover Tajuana had been promoted to Branch Manager. Seeing her in this leadership role came as no surprise to me because years ago, while she was still in Bowie, I told her I believed she was destined for bigger things. This promotion is long overdue and well deserved. As Branch Manager, she sets the tone for the entire office. The atmosphere is welcoming, the team reflects her professionalism, and it's easy to see that she leads by example. She doesn't simply manage a branch she creates an environment where both employees and customers feel valued and respected. Congratulations, Tajuana, on your well-earned promotion. Enterprise made an excellent decision. I have every confidence that your future is exceptionally bright, and I wouldn't be surprised to see you one day overseeing multiple locations or even owning an Enterprise franchise of your own. Thank you for your years of outstanding service. You are an excellent representative of the Enterprise brand, and I highly recommend the Oxon Hill location under your leadership.

If I could give zero stars I would. This location is awful. I scheduled a pick up this past Friday…read moreat 7:30am, got a call the day before to come at 8am on Friday. When I got there on Friday morning after being drop off by Lyft my friend and I told by the staff there that they didn't have any cars!!! If they were there at 7:30am and knew they didnt have customers return cars. They could have called , informing me that no cars were available due to customers not returning them. DONT USE THIS PLACE!!!

I was very surprised to find how lax the folks at Enterprise Car Sales are. Car dealerships…read morenormally give me anxiety. Salespeople have to meet their quotas. They will usually pressure the customer into a purchase he or she may not want. That's not really the case here. Enterprise sales really look​ out for the customer's needs and budget from the get-go. I was very happy with the purchase process. I originally just walked in to see if I could find a suitable minivan for our family. I was shocked to learn that their most expensive model, a 2016 Chrysler Town & Country, was well under my perceived price range. In fact, they had many great models for good prices. If I were looking for a 4-door sedan I'd probably go crazy trying to have to pick the right one. Unlike a brand name dealership, there are plenty of options here: KIA, Honda, Hyundai, Ford, Toyota, etc. I only wish this location had more hybrids and electric vehicles. Kevin was our sales guy. He's super friendly and knows his job well. Sheldon checked us out at the end. We're definitely considering coming back here for our next auto purchase.

I've rented from Enterprise twice, and both times the cars were not as clean as I expected. One…read morevehicle had a strong odor that lasted throughout my one-week rental, and the other was also not clean. I recommend paying more attention to vehicle cleanliness before renting them out. Vacuuming alone isn't enough--cars should be washed, cleaned thoroughly, and aired out regularly to keep them fresh. Taking a few extra steps to ensure every vehicle is clean and odor-free would greatly improve the customer experience.

stay far away from these crooks they are not honest in their business dealings and the cars are…read moretrash and in severe disrepair posing safety concern. the owner/manager is rude and lacks customer service professionalism and soft skills. I was charged over $1000 to rent a 2017 dodge journey for 7days that had front end damage faulty breaks transmission shifting issues bald tires and drinks gas beca it is out of tune. We notified the owner wishing 3 business days of renting and they were supposed to send pictures of another vehicle to switch out for our road trip they never sent the pho so we returned the car a full day early and had to rent elsewhere. we were charged an additional 193$ on the day after we returned the car and got a call asking when we were returning the already returned vehicle! a week later we inquired about the 300$ deposit we made and when we checked the contract they switched the deposit amount from $300 -$200 but did not reduce the total amount due. they charged me extra to use my card but did not have another payment option available they also waited until I asked for my refunded deposit she tells me that I have to wait 30 days. after I gave notice of my intent to sue the owner tried to guilt trip me by saying it was interesting that black people would threaten a struggling small business. showing no interest in the business trying to defraud the hard working customer. bottom line do not do business here they are crooooks that will rip you off

From the owner: Car Purchase &Rental Services Offering Convenient Options…read moreOur Rent-to-Own Program and Vehicle Finance Program is designed to make car ownership easier than ever. Here’s how it works: Pick your car from our eligible rental fleet Make affordable bi-weekly or monthly payments Build toward ownership with every payment No credit? No problem! Whether you need a reliable ride for work, family, or just getting around, now you can drive today and own it sooner than you think.

Will absolutely be my last time renting from this location. I made a reservation more than a month…read morein advance and when I arrived they stated that the vehicle was en route from another location. This is the third time ive used this location and the car selected wasnt available. No communication prior to arriving was made that there would be a delay in renting. Nor that the vehicles in previous reservations werent available. Its inconsiderate and inconvenient when people have travel plans.

I came back to provide an update. During my first visit, I had a 3 Star experience. Unfortunately,…read moreafter 2 additional visits (I travel a lot), the service and quality had severely declined. I'm unsure if it's because I just so happened to catch them on a good day but I will need to rent elsewhere. For starters, the quality of cars are not good. I've received the car with a tire pressure monitoring system alert (TPMS) that would not clear and I've also had a vehicle with steering issues. I reported both to the workers but fortunately, due to no other car available, I had to take them. Just imagine going out of town with a TMS alert and praying that you don't catch a flat. We even looked in the settings to see if we could clear it, and there was no setting. The worker attempted to look and couldn't find it either. As for the steering issues, it was very hard to make left and right turns. Luckily, that trip was not too far so it was manageable. However, moving forward, I will have to visit another location. I did try three times but now I'm out.