I reserved a car here, but upon reaching the desk--they would not rent to me without proof of full…read morepersonal collision insurance. They would not accept any corporate sort of insurance and it had to be personal collision. Most credit cards, including mine have up to a 50K insurance policy on rental cars when paying with the card and I've never had any issue with any of the other car rental companies. They refused to rent to me, which was annoying with the time spent + wasted trying to get a car. Reading some of the reviews about the deposit is a bit scary too, but hopefully I was not charged with anything. After not being able to get a car from them, I just went to Budget and had no issues getting a car without any proof of insurance necessary. To their credit, the person working the front desk counter seemed nice and offered me a bottle of water, but their company policies are shady at best, deceptive and predatory at worst.

This place is a total rip off. You're better off walking through Detroit than renting a car from…read morethis company.

Hey this place was right on time ! I had such a great experience and a good deal for what i wanted…read moreand the refund was exactly like they said. I got my money back with no hassel. Sara, and the rest of staff made my experience quick and easy . Thanx a bunch ... I never met the owner but his dad was pleasant . Yay Marks, Ms. Amzing~

I have rented MULTIPLE times and have NEVER had a problem! In fact, I've had so many positive and…read morewelcoming experiences, it's difficult for me to even think about going elsewhere! It's not just because he's always prompt, courteous, flexible, kind, intuitive and genuine.... He's just, a good person. Once you rent with Four Seasons, you'll have no reason to go elsewhere!

Called to get pricing...was delighted that a human being picked up! Spoke with Bill (very…read morefriendly!), he explained the process and provided very competitive rates. If you're tired of dealing with the big guys and you're looking for a personal touch, I highly recommend these guys!

Very timely response Nellie but it's still the same shallow response I've been given since Friday…read more Supposedly, upper management is to make contact relatively soon. Let's see how that plays out...

Nathan is the man! Professional, Kind, and willing to please. You get that old fashion customer…read moreservice that is second to none. When you go to this location.. ask for Nathan. I will be back only because of Nathan.

Oh gosh, where do I even begin!…read more My boyfriend's mom reserved a car for us here despite my hesitation. And for good reason! Check in was easy, and we ended up with a Chrysler 200. The car itself reeked of cigarette smoke. Even though I thought it was supposed to be a non-smoking vehicle. I could be wrong. And it was way too cold to leave the windows open to air it out. So, yuck. Our first day with this car was okay... howver, we started hearing some really weird noises coming from the brakes on the second day. But it progressively got worse every day we had the car. My boyfriend heard a loud dripping noise while I heard a howling noise coming from the back. And then we heard a crackling sound in the middle. It was not good. I called on Friday afternoon to let them know our situation and that we would be exchanging the vehicle the following day. Darren was challenging me, and was telling me that the brakes were just fixed last year... but we know what we heard... and anyone else driving next to us, or down the block could hear. He told me that they were not open on the weekends, but he would call an auto repair place for us to get it fixed... What a pain for us, the customer, to have to deal with... especially while we were on vacation and had way better things to do! Come on... That is the last thing we want to be doing on our vacation! We were on limited time but we obliged anyway since we did not feel safe in this vehicle. I confirmed the name and address of the place he wanted us to go over the phone and told him we would go the next day. So before even having breakfast, we went to Sterling Heights Auto Care where Darren told us to go saying that the repair shop dealt with Rent a Wreck often. But when we got there they had not even heard of him. And they told us to go to another location to check there. When we went, that shop was closed on Saturdays. We called Darren and he was surprised that they did not know who he was and that they told us that they had never dealt with their company before. So we were pretty much stuck with this car in which the brakes were so bad, we were scared to press on them! The day that we were supposed to turn in the car, it snowed. So we tried the windshield wipers for the first time... And it was just pretty much smearing the snow from side to side... And after my boyfriend wiped off each blade thinking there would just be ice attached to it, was still doing it. They were just really bad blades. When we finally go to turn in the car I asked to speak to Darren but all the lady said was that he was there. But never actually got him. Whatever. We just wanted to get rid of the vehicle. After all of the trouble that we went through, we did not once get an apology or any kind of compensation for our trouble. That is not the way you want to run your business. Never renting a car from here ever again! You never know what you're going to get. And what we got was a complete lemon. .

If you are looking for people who can work with you on getting a rental this is the place. The…read moreother guys wouldn't rent to me (out of state ID, low limit credit card) but here I was able to get my much needed rental. I much prefer to support a small business owner than the big corporation anyway. The rental car wasn't super clean or perfect but it got me everywhere I needed to go with great gas mileage and no problems. I appreciate them takin the extra time to help me get my rental so I could visit family and get to my gigs

Having rented cars all over the USA and many other countries, I can honestly say that this is the…read morebest, most efficient, rental offfice I've ever found. The staff, top to bottom, is knowledgeable, friendly, and customer oriented. You can get in and out in a few minutes, never more than five, and will always be pleased with the service. I've used them for local rentals exclusively in the last couple years, and highly recommend them - you will not be sorry. (As an aside, the previous staff, several years ago, was abismal and I avoided this oiffice in the past because there was always a confrontation, they lost my reservation, didn't have any cars, etc.)

Extremely disappointed with this Avis location in Royal Oak. The car I picked up had clearly not…read morebeen cleaned -- the interior had a noticeable, unpleasant odor and didn't look like it had been wiped down between rentals. To make things worse, I returned the car with the fuel level just at the bottom of the full line, and was still charged a $17.99 fuel fee I shouldn't have owed. When I called to speak with the owner/manager about the charge, I was put on hold for an extended period -- it felt like I was just being left there in hopes I'd hang up rather than actually getting help. Poor vehicle cleanliness combined with an unwillingness to address billing issues or connect me with a manager. I won't be renting from this location again. Wish I could leave 0 stars.