Car was great and wonderful folks at the location!…read more Jetta SUV is neat because it has cold air for your phone charger

Their customer service was horrendous. I made a reservation 6 weeks in advance for a convertible…read moreonly to get denied my reservation the day before my vacation. I even received two confirmation texts during the 6 week reservation. Then they offered me another vehicle at a lower price and on pick up they didn't honor, denied my rental and this 60 year old single woman (me) had to walk off the premises. I can't even believe it.

This hertz is ok. They try to upsell you on everything…read more It's really dirty as well. They did provide us a free upgrade to a bigger car after they over-rented their economy grade cars. Funny thing is the sales guy was trying to sell us that car for 20 dollars more. We eventually resisted long enough and the sales guy caved in and gave us the upgraded sedan for free. The sedan was this beat up and had lots of dents and scratches. Be sure to check the car carefully!

Worst hertz I've ever done business with . I reserved a full sized vehicle three weeks ago and got…read morethere instead of upgrading the vehicle like they normally do they downgraded me from a full sized which is insane. Won't be back they should definitely be closed

I have rented MULTIPLE times and have NEVER had a problem! In fact, I've had so many positive and…read morewelcoming experiences, it's difficult for me to even think about going elsewhere! It's not just because he's always prompt, courteous, flexible, kind, intuitive and genuine.... He's just, a good person. Once you rent with Four Seasons, you'll have no reason to go elsewhere!

Called to get pricing...was delighted that a human being picked up! Spoke with Bill (very…read morefriendly!), he explained the process and provided very competitive rates. If you're tired of dealing with the big guys and you're looking for a personal touch, I highly recommend these guys!

Absolutely the biggest shit show you will ever walk into. Bring your patience and be prepared to…read moretolerate terrible service at a snails pace . Do not bother telling the manager your frustrated, they will just tell you they have a headache and have been up since 3am. Good luck.

Do not rent from here. $125 rental they've charged $800 and never contacted me back after a no…read morefault accident. Left me stranded 3 hours in the snow after saying they'd have a tow truck and replacement vehicle sent. NEVER HEARD FROM THEM AFTER CALLING SEVERAL DAYS. Then they charged my card 4x the amount two weeks later. It's been 3 weeks and the manager called me back, saying he'd refund the erroneous charges as he didn't know anything about the accident! This is after leaving SEVERAL messages and calls. He NEVER called me back and did not refund the charges! I was placed on hold EVERY time I called and was not answered. My card was charged AGAIN last night! I've had to go through my credit card company and am considering legal action. This is NOT a legitimate place of business!

This location saved our butts this week. On Wednesday, my husband's car was acting weird - normally…read morenot an issue because we'd have mine to use, but mine unfortunately conked out on Saturday. He needed to get to work so I jumped on Costco Travel and booked a car at the Enterprise closer to us, in Northwestern, but the location immediately called me and said they were out of Standard SUVs (what I had booked). After that, I started calling before booking, and I finally talked to a general Enterprise number that said this location had a SUV (my husband is 6'4", hence why we need that) so I booked it online and had my parents drop me off here. They technically only had an Intermediate SUV for us, the Nissan Rogue, but because of that they took about $60 off the weekly rate. We ended up only needing the car Wednesday through today (Saturday) and there's no penalty to return it early. I learned earlier in the week that if you book a weekly rate, the last two days in it are basically like free, which was interesting. You DO need to return it by the time you checked it out, but there's a one-hour grace period - i.e., I left the location around 11am on Wed. and brought it back around 11:30am today and it was fine. Everyone was very nice at this location too, especially Tyler, who chatted with my dad a bit, and Dylan, who helped us move my baby's car seat into the rental. As for the rental itself, it was a Nissan Rogue, and very nice, although a bit small (I'm a larger lady, too) width-wise for me, in the drivers seat. It did have adaptive cruise control, which was fun, and a nice touchscreen. Overall based on this experience I would definitely return to this location.

I normally don't post reviews, but what happened to me at the Enterprise Southfield location on…read moreDecember 1, 2025, needs to be documented. This wasn't just bad customer service it was humiliating, hostile, and completely unprofessional. I arrived at 8:00 AM with a confirmed reservation for later that day. I simply needed to clarify a small balance. Instead, the assistant manager, Gordon McLeod, loudly announced in front of customers and employees that I owed $135.20, which I calmly agreed to handle. Then he loudly claimed that I owed $12,000, which was absolutely false. When I asked for the Damage Recovery Unit's number, he pretended he couldn't find it. I called myself. They confirmed immediately that I owe nothing and that I am fully cleared by Enterprise's Risk Department and Do-Not-Rent Department to rent at ANY location. Even after I was fully cleared by Enterprise's own departments, Gordon still refused to rent to me, claimed I was banned for six months, and the on-duty managers backed him up. They acted like they were trying to provoke me, speaking loudly, staring at me, and crowding around me as if I was being hostile -- even though I never raised my voice or acted disrespectfully. It felt retaliatory. It felt discriminatory. It felt like they had already decided how they wanted to treat me, regardless of the facts. I left embarrassed and disappointed. This isn't the first time I've had issues with this particular location. As a long-time, loyal Enterprise customer and Platinum Member, I shouldn't be treated like a problem or a burden. Immediately after leaving, I went to the Farmington Hills Enterprise, where the service was the complete opposite professional, respectful, and actually helpful. That showed me the issue is NOT Enterprise as a whole. It is specifically this branch and its management culture. Enterprise Corporate needs to investigate this location. What happened here is unacceptable and no customer should experience it.

Brittany was our driver for our staff party. She was a lot of fun! Prompt, when picking us up, and…read morea very safe driver.

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