Because of my own car being in repair and it was a very last-minute necessity, I got great help at…read morethe Enterprise desk from McKenna, who gave me exactly what I needed in terms of size and luxury and even cost. Her flexibility and knowledge of the system saved me some good money, but also made everything very convenient for both pick up and drop off and the whole rental process. I am greatly appreciative. While renting a car can be an Odyssey, McKenna was my Odysseus on Woodward Avenue. Thank you.

Car was great and wonderful folks at the location!…read more Jetta SUV is neat because it has cold air for your phone charger

This hertz is ok. They try to upsell you on everything…read more It's really dirty as well. They did provide us a free upgrade to a bigger car after they over-rented their economy grade cars. Funny thing is the sales guy was trying to sell us that car for 20 dollars more. We eventually resisted long enough and the sales guy caved in and gave us the upgraded sedan for free. The sedan was this beat up and had lots of dents and scratches. Be sure to check the car carefully!

1-Star Review -- FORMAL ESCALATION / NO RESPONSE FROM HERTZ…read more HERTZ -- I AM STILL WAITING FOR A RESPONSE. I am updating my review because, despite submitting a formal executive complaint and providing Hertz with detailed documentation of my experience, I have still received no meaningful response or resolution. This is no longer simply a complaint about a bad rental. My rental began May 29, 2026, through a State Farm insurance claim. Over the course of this rental experience, I dealt with multiple vehicle exchanges, repeated mechanical and safety concerns, roadside-assistance cases, inconsistent information from different Hertz locations, management communication failures, financial issues, and ultimately an unexpected vehicle recovery. Among the vehicles involved were: * 2026 Toyota Highlander -- severe pulling to the right and left * 2026 Dodge Durango -- front-end jumping * 2026 Jeep Grand Cherokee -- flashing check-engine light * 2024 Ford Mustang -- temporary replacement I was not permitted to retain for my return to Detroit * 2026 Jeep Wrangler -- ultimately recovered by Hertz I repeatedly reported vehicle concerns and contacted Hertz Emergency Roadside Assistance. Roadside Assistance Case #33922507 Roadside Assistance Case #33778325 I also have documentation showing that Hertz authorized an oil change for the Jeep Wrangler on July 27, 2026, which I had completed at Pep Boys. Then, on August 12, 2026, I woke up to discover a tow truck loading the Hertz vehicle onto a flatbed. No one knocked on the door. No one provided me advance notice. No one gave me an opportunity to resolve the rental or make a payment. During the recovery, I witnessed the towing operation and allege that the vehicle was dragged onto the flatbed in a manner that resulted in damage to the edge of my brother's neighbor's lawn. I have photographs and video documentation of this incident. Afterward, I spent more than two hours dealing with Hertz by phone, being transferred between departments while attempting to understand what had happened. I was eventually told that the vehicle was in "repossession," rather than "theft." I subsequently prepared and submitted a formal executive complaint, including: * Rental records * State Farm claim information * Vehicle information * Roadside-assistance case numbers * Maintenance documentation * Photographs * Videos * Financial documentation * Communications * A chronological account of the incidents * A formal request for investigation and compensation And Hertz still has not provided me with a meaningful response. At this point, my concern isn't simply the condition of the vehicles. It is the apparent lack of accountability after repeatedly reporting safety concerns and making good-faith attempts to resolve the situation. I am asking Hertz publicly: Who is taking ownership of this complaint? Who is reviewing the vehicle safety issues? Who is reviewing the August 12 recovery? Who is reviewing the alleged property damage? Who is reviewing the July 27 maintenance authorization? And when will Hertz provide an actual response to the customer who has been trying to resolve this for months? I have preserved my original documentation and am prepared to provide it to the appropriate parties. I am not asking for special treatment. I am asking Hertz to take responsibility, investigate what happened, and provide a reasonable resolution. At this point, based on the experience I've had and the continued lack of meaningful communication, I cannot recommend Hertz to someone who needs reliable transportation and expects responsive customer service when something goes wrong. Hertz -- I am still waiting for your response.

I have rented MULTIPLE times and have NEVER had a problem! In fact, I've had so many positive and…read morewelcoming experiences, it's difficult for me to even think about going elsewhere! It's not just because he's always prompt, courteous, flexible, kind, intuitive and genuine.... He's just, a good person. Once you rent with Four Seasons, you'll have no reason to go elsewhere!

Called to get pricing...was delighted that a human being picked up! Spoke with Bill (very…read morefriendly!), he explained the process and provided very competitive rates. If you're tired of dealing with the big guys and you're looking for a personal touch, I highly recommend these guys!

Absolutely the biggest shit show you will ever walk into. Bring your patience and be prepared to…read moretolerate terrible service at a snails pace . Do not bother telling the manager your frustrated, they will just tell you they have a headache and have been up since 3am. Good luck.

Do not rent from here. $125 rental they've charged $800 and never contacted me back after a no…read morefault accident. Left me stranded 3 hours in the snow after saying they'd have a tow truck and replacement vehicle sent. NEVER HEARD FROM THEM AFTER CALLING SEVERAL DAYS. Then they charged my card 4x the amount two weeks later. It's been 3 weeks and the manager called me back, saying he'd refund the erroneous charges as he didn't know anything about the accident! This is after leaving SEVERAL messages and calls. He NEVER called me back and did not refund the charges! I was placed on hold EVERY time I called and was not answered. My card was charged AGAIN last night! I've had to go through my credit card company and am considering legal action. This is NOT a legitimate place of business!

This location saved our butts this week. On Wednesday, my husband's car was acting weird - normally…read morenot an issue because we'd have mine to use, but mine unfortunately conked out on Saturday. He needed to get to work so I jumped on Costco Travel and booked a car at the Enterprise closer to us, in Northwestern, but the location immediately called me and said they were out of Standard SUVs (what I had booked). After that, I started calling before booking, and I finally talked to a general Enterprise number that said this location had a SUV (my husband is 6'4", hence why we need that) so I booked it online and had my parents drop me off here. They technically only had an Intermediate SUV for us, the Nissan Rogue, but because of that they took about $60 off the weekly rate. We ended up only needing the car Wednesday through today (Saturday) and there's no penalty to return it early. I learned earlier in the week that if you book a weekly rate, the last two days in it are basically like free, which was interesting. You DO need to return it by the time you checked it out, but there's a one-hour grace period - i.e., I left the location around 11am on Wed. and brought it back around 11:30am today and it was fine. Everyone was very nice at this location too, especially Tyler, who chatted with my dad a bit, and Dylan, who helped us move my baby's car seat into the rental. As for the rental itself, it was a Nissan Rogue, and very nice, although a bit small (I'm a larger lady, too) width-wise for me, in the drivers seat. It did have adaptive cruise control, which was fun, and a nice touchscreen. Overall based on this experience I would definitely return to this location.

There was a young lady that gave me a ride her name is Kiara she was very nice and respectful we…read moretalked the whole way as she took me to pick up my car. I usually don't rent with enterprise but thanks to her all of that going to change I even told my job and we will be moving our business needs over to enterprise. She is very nice well spoken has a wonderful smile and made me feel like the customer they have. Her customer service skills are outstanding very pleasant young lady and very knowledgeable enterprise has trained her well I can tell she has been there for years

Brittany was our driver for our staff party. She was a lot of fun! Prompt, when picking us up, and…read morea very safe driver.

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