Very timely response Nellie but it's still the same shallow response I've been given since Friday. Supposedly, upper management is to make contact relatively soon. Let's see how that plays out... read more

Nathan is the man! Professional, Kind, and willing to please. You get that old fashion customer service that is second to none. When you go to this location.. ask for Nathan. I will be back only because of Nathan. read more

Great experience! They went above and beyond to get the rental car I wanted. Additionally provided a shuttle service to the car mechanic for me. 10/10 recommend read more

I recently rented a car for just one day. And since I had enough points for a free day, I used it to take a trip out of state to be with my Ma after her heart surgery. It cost me only $.94...that's less than a dollar. Obviously, I had to supply a $300 deposit, which I got back. So, the morning that the rental was due to be returned, I called to ask if It was possible to keep the rental for a few hours longer than scheduled. I spoke to Joey at the Roseville, MI location where I rented the car. And He told me to just have it back before they closed. That's 6 extra hours he gave me. On my way back home, I was running late due to an accident. I then called Enterprise, and spoke to Joey again and I told him that I wouldn't make it there to return the rental before they close. He then allowed me to return it first thing the very next morning at no charge. I could not believe how well he treated me! I felt so guilty. I got a rental for like 2 days for less than a buck! The service I have received from Enterprise has always been great, but Joey's attention to every need was just impeccable! He should get a raise in pay!!!! read more

Everything. Polite, efficient, helped me right away. Even found and saved my garage door opener which I had left behind. Great team

My auto insurance reserved a car at Enterprise, after my really bad accident. I missed their call from Aaron, the representative, due to my condition. When I returned the call to reserve my rental, Aaron became very insulting because I missed the call. I requested a courtesy pick up and Aaron told me that I had to call back to check the location of my pick up the day it was promised. My pick up never arrived, and Aaron never answered my calls made that day. Corporate should monitor this representative's behavior, because I really feel he was being condescending and racist. I will never rent a car from that location because of his rude behavior. And I will make sure all friends and relatives are aware. He should lose his job. read more

We rented a car for a several weeks to have some repairs on a car after a bad accident. We were given a Nissan Sentra. The car seemed fine for the first few days, but it just stalled out on 8 mile and not in a safe area of Detroit, east Detroit. It was by a Savalot, late evening. We called enterprise and they actually told us to leave the car and leave the keys inside. We warned that the car may not be there when they come to retrieve it, they said it was fine. We had to get picked up by friends from the lot and left the car and keys reluctantly behind, but relieved to be leaving such a lemon behind. That car was the worst and brought back nightmares of the Nissan Sentra I was driving during college when it stalled out on warren road, deep in Detroit and none of the lights would work in it either. Looks like the lemon back then lives on still today then. The good part is they had us go to the RO location and we got a better vehicle to drive for the next few weeks. read more

kaitlyn was amazing from beginning to end. She helped get me into a reliable vehicle when I had just gotten into an accident. she was efficient and answered all my questions and had amazing customer service skills. she even was able to switch me to another vehicle the same day at the same rate. Everybody else at the location was so helpful as well. I recommend going to this enterprise to anyone who wants quality customer service! read more

I called the general Enterprise number as I was driving away from a Hertz location that was unable to fulfill my reservation. Very unpleasant surprise. I'm watching my vehicle being prepped here at Enterprise and am thrilled with the kindness and efficiency this office demonstrated. Highly recommend this business. Thank you, Naijhae! read more

The worst experience ever. I have been an enterprise user for quite sometime in every state I have lived. I was renting a car for over a month, due to an accident totaling my car. After my coverage ran out, I continued to pay for the same vehicle. I kept in contact but due to a banking error, they were unable to charge me. Let's keep in mind the $200 mandatory deposit already set aside for "charges" The amount of time I had the car incurred program points I'm certain would have covered the 100.00 dollars you couldn't pull during the mishap. Instead called the Wayne County Theft Division on me having me pulled over and almost charged with Grand Theft. I'm sure if my zip code was different that wouldn't have been the protocol. Sincerely, A very loyal ,and irritated Enterprise customer. read more

Great customer service from beginning to end. Everyone I interacted with was pleasant and accommodating. I worked with Harini, Peter, and Mike. Thank you all for all your help! read more

I am truly appauled at the behavior and the poor customer service I experienced today after renting a vehicle for over a year with this enterprise location. Whatever you do avoid renting from this location rent from every other location but the Ferndale location. They have a employee that is absolutely dreadful to deal with. Her name is Amber and she goes out of her way on a day-to-day basis to make everyone's Life a nightmare. She hates that she's a black woman and her personality is comparable to nails on a chalkboard ACCORDING TO HER COWORKER ALAN, who has agreed multiple times about how unpleasant of a female shit is. This is what happens when a woman is not properly loved at home, and then she proceeds to go to work and take it out on innocent customers. There is nothing more disgraceful than a black woman making things harder for another hard working black woman. The disrespect to your ancestors, the disrespect to the color of your skin. Have you ever seen the movie Django? She's Samuel Jackson in the movie, and Alan is her evil partner in crime. You also better watch what you're charge at this location because they're known to pocket money with different fees every other day. I HAVE EVERYTHING DOCUMENTED. My lawyer has been contacted and I'm just warning you now avoid this location do not take any of your money here!!! If you don't want to see thousands of dollars disappear and then have someone attempt to blackmail you with false accusations. Amber sweetheart, karma is very real and you will remember me writing this review. You will wish you had treated me alittle better as a loyal customer. It's really easy being kind even if you hate yourself love. MOTÈ IT BE! ASÈ read more

No just came from up here and was profiled was told I couldn't rent a car cause I didn't have anything to prove my address even tho I just moved showed them mail with that address on it and still would not let me rent and I was getting two cars who ever the girl is in the red is terrible person at this place read more

I reactivated my Yelp account to detail the poor customer service received while attempting to get my elderly mother to some medical appointments. I chose Enterprise due to proximity to my home. Overall a poor experience and what I usually call "The Detroit Special". That is the poor treatment, and assumptions faced when interacting with businesses in the Detroit area. You are treated as a criminal walking in the door and can expect an unpleasant experience. I was not disappointed. I have rented here two or three times prior, and their policy changed to requiring three months of bill payments for two bills if you do not have a major credit card. My debit card was accepted twice before this policy was implemented. I returned home and got the two bills with three months of proof of payment which they recorded into the system. Rented a car. About ten days later our car was not out of the shop due to chain supply issues, so I returned to rent again for another medical appointment. At this point I was again asked for the two bills for three months. Nothing had changed from the last visit and I did not have the documents. I asked why the documents from the prior transaction were insufficient and received nonsensical answers and attitude. Since my life is short and precious, arguing with customer service reps who do not value their customers time, money, or patronage, is a waste of time and energy. The staff was unhelpful, rude, disdainful, and unprofessional. They seemed to act as though I was somehow at fault for not carrying these bills everywhere I go for verification of my ability to pay. I asked for a printed copy of the policy, and it was never provided. Unable to detail the policy and clearly did not care about losing my business, nor the potential for this negative review. Apparently they can afford to mistreat returning customers, who comprise 70-80% if business. At this point I decided to call my mother and have her reschedule the appointment. The lack of empathy and understanding from the staff was enough for me to default to Plan B, getting a ride from our next door neighbor. I will not be returning. I do have a major credit card now, but I will never set foot in and Enterprise again. The policy smacks of the racism typically encountered in the northern suburbs of Detroit. I would rather ride a bike across the country than give this business another dime. Never again. read more

Warning. Reserved a car online, waited in long line in 90 degree heat for each of us who had been waiting, to be told they would not honor ou reservations and we were all without cars at 445pm when all other locations were to close. Now we are all Trying to scramble last minute. read more

- didn't have a lot to choose from. - automatically charged for the daily insurance package. - didn't give me a progressive discount and then told me to take it up with progressive? - gave my info to someone saying I wanted to buy a car. - overall not a great experience. read more

An easy in-and-out experience, although the major details were taken care of by the Progressive Service Center on the front end, when I picked up the vehicle. The rental was nice and when I was done I just dropped it off and went on my way. read more

Rented a car from here to drive to Wisconsin. Easy transaction picking up the car and returning with unlimited miles. Staff was friendly. Car was clean and exactly what I needed. read more

Enterprise Rent-A-Car - Car Rental Near Me - Ferndale, Michigan

I have been in 3 times in the past month because I had a wreck and my car has been in the collision center for 5 weeks now. The staff at this Enterprise location is extremely nice and polite. James, Naomi and Tia always have a smile on their face and are courteous and friendly. Really can't say enough nice things about the employees they have. It really is a pain to be without a car and have to spend on a rental and they just make it a little easier. read more

Very nice and helpful people. And I liked not having to be at a crowded airport. The car was just fine. read more

Amazing customer service. Naijhae worked with me to find a car that matched every one of my needs. She was very friendly and easy to talk to. She's an excellent representation for Enterprise and will be the reason I choose Enterprise over other car rental companies from now on. You don't see this level of customer service everywhere. read more

Exceptional customer service. Went out of the way go make sure I was happy. They even called to make sure I was satisfied halfway through the trip. read more

Was able to rent a car here and head to the airport for a trip last month. Made everything so much easier. Now that I'm back home, I'm seriously thinking about renting a car for the week because it wasn't even that expensive and I need some work done on mine. Thanks to the great staff and the super cute gal at the airport for all the help! read more

Wow, This place is the WORST! Don't even think of using this company. I was on hold for over 9 minutes then they hung up.They don't care about service and don't even try. So I tried to call the corp office, that is a total rotating phone hell. Oh, they have all kinda of persons but not live persons. The lady in customer service she was not in the office and the phones are not monitored (she out until 4/10/18) I called 9 times trying to reach the Ferndale location and corp office. So here it gets even worse. It is the "policy" that all additional driver needs to meet with the original renter at one main office at the same time in order to be added as a properly authorized user? Then I called the corp office again to talk to anyone that is very impossable. Good luck and best of luck. read more

"Enterprise.... we'll pick you up... when we feel like it". Terrible first impression so far, made the reservation at 10am, they were supposed to pick me up at 12:30 they're now over an hour late; and the place is ~2 miles away from me. read more

Well , I usually write good reviews but this time my experience with enterprise rent a car was horrible horrible horrible ! The car was not bad but the customer service at the office was awful and disgusting and they don't respect people's time ! I had a surgery and I was in pain and they made me wait for hours and then I left thought that I call and do it over the phone .. it was even worse ! They picked up the phone and they put me on hold for 1 hours 48 min YES ! Then they charge my card some money that I never authorized or supposed to pay !! They say on their voice mail message the company that pick you up NO they didn't pick me up at all .. I sent my friend to pick the car for me b/c I couldn't walk after my surgery ! Worse experience I've ever hard . Sorry read more

I am a big fan of this branch. I've been to several Enterprises in the area, and this is my favorite branch. Jabett and her team here run a friendly, welcoming office; it's clear that they really care about the customer experience. I've had them pick me up and drop me off without issues. I've rented compact vehicles to a large suburban, and they have been super accommodating with my various travel needs. Despite moving to Detroit, I am still going to try to rent from this branch when possible. Thanks, guys! read more

I rent from this location often for work. They have their good days and their bads, but today was super! Marcus is always very helpful and has high standards for the employees and how they treat their customers. The cars are always clean and if there are any issues they are quick to resolve them. read more

Took them over 30 minutes to have my reserved car ready. When I returned the car I was yelled and honked at by the vehicle maintenance crew or what ever they are called and had to wait forever in line. Will never rent from Enterprise ever again! read more

The front desk employees were great and very friendly. The unlimited miles were fantastic for our trip to North Carolina. The cost was also good, much cheaper than other places nearby. The interior was clean and pick up was a breeze. The only downside was the key fob did not work, so locking the car and popping the trunk was annoying. The lock button was in the center console and the only key hole was on the driver's side door. Not a big deal, just a pain at times. Also, the car needed an oil change, which we knew because it alerted us every time we turned the car on. Other than those two minor annoyances, we had a great experience and I would definitely use Enterprise again! read more

This is hands down one of the best Enterprise locations to go to! Always pleasant, always accommodating. While everyone here is great Myles the branch manager, Treasure, and Colin always go above and beyond to make sure I am more than satisfied and always make my business feel appreciated. Keep up the great work! read more

I drive often for work and I used to rent a car from this location about bi-monthly, if not more often. Last month, I had one of the worst and most terrifying experiences of my life because of this location's incompetence. I was provided a vehicle that had just been returned. They cleaned it quickly and got me on the road. 7 hours away, in rural Michigan with little phone signal and few signs of life, the car broke down. When I called this location, there was absolutely no apology. It was apparent that no one checked the engine oil upon return of the vehicle, which caused this fiasco. Because of their poor vehicle maintenance, Enterprise emergency roadside had to send a tow truck. There was a miscommunication when roadside told me that the driver would drop me off at the airport to get a replacement vehicle. The driver, a filthy and very sharp-tongued belligerent violent person, screamed for me to shut the fuck up when I tried to hand him my phone with enterprise on the other line. I was hysterically crying out of fear. Enterprise left me with this man with no assistance. He left me stranded at a collision shop in a very unfamiliar place that does not have luxuries like uber or Lyft. Enterprise refused to even have the airport employee come pick me up. I luckily found a taxi company open, which is rare for the rural location where I was, and she drove me to the airport location. Upon returning the car on labor day, it was very busy at this location. I didn't get a chance to tell them where I would like them to shove the keys upon my return. If I was not so busy with work, I would file a lawsuit against Enterprise for this situation. My health and welfare was significantly put at risk. No one at this location ever followed up. They lost a very loyal customer. I also wrote up an incident report to my supervisors and highly recommended we no longer use Enterprise at all. read more

I was highly satisfied with the service I received at this location. I had to go to work after the initial pick up & when I dropped it back off. They got me in and out very quickly. Brandon even found my charger in the car and rushed it to me! I would definitely recommend this location based on the service I received! read more

I've rented cars here several times, both for personal use and through my employer. Every person I've dealt with there has been super friendly and professional. I've always been happy with the cars they have on the lot, but I've seen them get cars from nearby lots for customers who wanted something specific. I initially went there because it's so close to where I live, I've kept going there because they treat me well. read more

JaBett and Brent are AWESOME!! Will definitely use Enterprise again strictly because of these two fine people! They helped me big time after an accident! Turned an absolutely horrible day around for me and made it a little bit easier. Thanks guys! read more

The car made weird noises. I also think there were electrical problems, since it said I needed to 1) check the engine; 2) change the oil; 3) the door was ajar; and 4) the hatchback was ajar. I doubt that all of those things were going on at once, but I feel like Enterprise should have taken care of those things before I got the car. read more

Don't rent from this particular location. They do not have a wide selection to choose from. They never went over damage waiver and ARP but charged me for it anyway. It was only until I got my receipt that I realized they charged me 60 extra dollars on "Optional" protection. A weekend that originally was only 100 bucks ended up costing me 222 dollars. Won't rent from here again. read more

The worst. Horrible selection of cars. The one I ended up in was filthy and smelled like cigarettes and pot. The outside had scratches and dings all over it. Was told that was normal wear and to ignore it but when I returned the car they found some dents that were already there and decided to charge me to fix them! Never using this company or location again. Just pathetic. Beware and take pictures of every single dent and scratch before you rent!! read more

The staff does whatever they can to get you the vehicle you want. They do their best to get you in and out of the store as quickly as possible AND they follow up regularly to make sure you are happy. Love these people! read more

My car wasn't ready at the time of my appointment. It needed an oil change so I had to wait an hour and then come back to pick it up. Lots of sputtering when I was driving it and it seemed like it wanted to stall when accelerating. read more