Reserved a moving truck online over a week prior to the move. Received two emails confirming the reservation.
Received a voicemail at 2:45pm on a Friday stating that my 7:30am rental the next day would not be available and that I might want to try another location. No other attempt to help me find another truck, less than 24 hours before I needed a truck to move stuff.
I tried calling the locations phone number for two more hours and nobody would pickup the phone, it kept automatically transferring to a national reservation number.
The national reservation customer service, after being switched to 4 different operators, said that I should try to find another location to rent from.
Awful customer service. read more