Angela Garcia-Clark is a saint and went above and beyond to help me out. It was such a positive…read moreexperience that greatly reduced my stress. If you have to rent a car, rent from here and ask for Angela.

This location has the most absolutely discourteous, incompetent, blatantly ill mannered, and…read moreunprofessional employee/ manager | have ever encountered. Manager RAVEN ISAAC to be specific. I booked a rental ( pick up) for a company event and even called to ensure the rental was available and was told by Raven the only vehicle available was a SUV. I said okay, meanwhile can you find another nearby location with more space and I can switch vehicles if need be. Raven did not want to assist. I arrived at 1pm as scheduled to pick up the rental and Raven stated I gave your SUV away and we have no more cars available. After taking a 40 min uber to get there I was forced to wait 1 hour on another uber to take me back home. While awaiting the uber I called customer service as Raven intervened loudly in my conversation, calling me a liar as I reported exact events. She was loud, called me vulgar names and threatened me as I attempted to report this situation to higher ups. I watched Raven rent multiple SUVs, compact cars, vans and every other car in the parking lot as she refused to give me a vehicle. I waited for customer service to call back which they never did, Ubered a hour to the Waldorf location. When I arrived at the Waldorf location I was forced to call Lexington Park to cancel the reservation so I can use the points. Raven refused to cancel the reservation and stated she does know how. A manager doesn't know how to cancel a reservation. The manager Marcellus attempted to help and stood rite in front of me while Raven left me on hold for 22 minutes. When Raven returned to the phone she said I'm working with Marcellus now to fix it. Marcellus was standing directly in front of me the whole time, not on the phone with Raven. As she was hanging up she mumbles no car having bitch. She purposely inconvenienced me and refused to cancel the reservation and I was unable to rent a vehicle. I'm filing a lawsuit for missing my business event, and the multiple Ubers. RAVEN ISAAC the most disreputable, unethical unprofessional Enterprise employee.

i was having work done at the Toyota dealer and i needed a car. i booked on Kayak and this was the…read morebest price. 30 min later i'm picking the car up. I was given a larger car than i reserved because the nice lady said i looked tall. This is my second great experience that time needed a 2 week long rental while my vehicle arrived from overseas. No hidden fees. SMOOTH rental, no issues with practically new car. GREAT TIME! do it

I picked this location last week because it was the cheapest listed on Travelocity. When I went to…read morepick the minivan up, there was obviously one man working. Because I was 2+ hours earlier than the scheduled pickup time I had to wait for the van to be cleaned. First we did the paperwork and it went smooth and I was told that it would be a few minutes before the van was ready. Disappointed, I waited in the waiting room and walked the new car lot for some time. The van was clean and performed as needed. The man working (the black man) was very friendly and efficient. I apologized for showing up early and he apologized for me having to wait. Overall I had a good experience and I will return if the price is lower than the competitor.

I have rented from them before, using both Avis and Budget, and the staff has gone out of their way…read moreto accommodate not only my request of car, but also finding me the lowest rate possible. I don't rent much anymore, but when I do, it'll always be here.

No stars, the worst place ever!! The building is dirty and run down. The people have no clue what…read morethey are doing small like cigarettes. The rental cars smell like cigarettes. Reservations were made a month and ago, however they didnt have any cars for rent the day of the reservation. How is that possible? DO NOT RECOMMEND!! Book Enterprise next door.

Total SCAM!!! I'd…read moregive 0 stars if I could. Allegedly, they gave away our car so we were stranded at the airport. After calling 8 times from 11:30pm to 12:30am to no answer, they finally reached back out at 1am to say there was no car. These guys aren't even in the airport, let alone it's unknown if even legit. Now they are trying to say that we took possession of the rental without a signature, insurance waiver, copy of my license, etc. It's a complete joke and a SCAM. Booking.com should not be offering their services.

A-to-Z has only disappointed me with their service. I have had both car service and car rental…read moreexperience with them. Both times I was treated with a negative attitude and I really did not appreciate the service. The owner, Z, was very rude upon his initial greeting. When he noticed that I was getting upset after his bad attempt of starting a transaction, he tried to butter me up with some humor. I still did not appreciate this considering that he found out that he messed up and tried to cover it up with humor, instead of actually fixingout the problem. I still find that the prices are a bit high, and they do not seem to care about the customer. Almost all of the staff there have a very nasty tone whenever you speak with them, and don't seem to really want to fully explain something other than "it's on the screen, so that's what it means". From a rental standpoint, I rented the most expensive vehicle that they have, the Yukon XL. Overall it's a decent vehicle, but when I got into it it smelled like smoke, had visible signs of cigarette burns, and was not thoroughly cleaned up before I got the keys. I will say that it was in good mechanical shape though. I will never bring my vehicles or refer anyone to this place based on the lack of customer service knowledge, and fees and policies that seem to be implied solely for making extra money.

We had a good experience.The young man who helped us had great customer service. He made sure that…read morewe were happy with our rental. He was polite and worked with us while being bombarded with several other customers at the same time.

Rented here only once. Sorry I did. After returning one week later from my trip, found that my car…read morewhich was parked in front of the Hertz office had been towed. Apparently, it's not their lot but belongs to a bowling alley. When I asked the Hertz personnel where my car was, they replied "you didn't leave it out front did you, those get towed." That would have been good to know before my trip.....

Great customer service. Had a little problem and jus so have it when I returned the vehicle back…read moreKayla a manger was checking it back in I told her my issue she was very professional and took care of it.Thanks alot..

This location in Lexington Park, Maryland handles Alamo and others that will remain nameless. I…read morewould go with 0 stars but that is not an option. Attached is a copy of the email I sent Alamo and their response. Never heard back from the general manager as promised so you be the judge. My Email: This reservation was booked through Costco with a pick up time of 4:00 on June 4th. I called the local rental location @ 301 866 9500 at 12:21 on the 4th and asked them if I could delay the pick up til 7:30 on the 5th and was told there would be no problem. When i went to pick up the car the morning of the 5th I was told the reservation was canceled as they only hold it for 6 hours and they do not have any cars available. My question is why wasn't I told this when I called the local office and spoke with the Alamo representative. My plans could have be easily altered to pick the car up at the given time if I was informed of your policies at that time. I also felt the customer service and attitude I was given at both the local service counter and 877 849 2730 service number was well below any minimum standard one should expect from a company providing services in a consumer market. Alamo's Reply: Thank you for your email regarding your experience with our Alamo Rent A Car location in Lexington Park, MD. Let me begin by apologizing for the frustration you experienced as a result of the issues with not having your reservation honored. Alamo is committed to providing the best products and services in the car rental industry. Please be assured that this is not indicative of our usual high standards of excellence! Therefore, your comments have been documented and will be brought to the attention of the General Manager of this location for immediate review and follow-up. Additionally, thank you for taking the time out of your busy schedule to bring this to my attention, as I am dedicated to resolving any and all of your concerns. The reference number for your feedback is xxxxxx-xxxxxxx. In closing, the General Manager will contact you shortly to remedy this with you as soon as possible. Your complete satisfaction is my objective, so please also feel free to email me back regarding any further inquiries you may have! Warm regards, Jamie Email Customer Service Team Member Alamo Rent A Car