Bought what appears to be an amazing bought a car site, unseen, and the minute it was delivered to me the entire cabin smelled like exhaust. Unfortunately, it took a couple months for a proper diagnosis. The smell continued to get worse and worse, and made the vehicle unsafe and on a drivable for my four children and my wife, I reached out to the owner asking if he would cover the expenses because if I would have test driven that car in person I would've never purchased a car. There was always an excuse. I guess a lesson learned. Even a small town dealership that's been established for a long time. Doesn't have much empathy for an out-of-state purchaser. So $790 later, at least the issue was fixed and my children are saved and not getting exhaust blown into them through the vents while they're in the backseat I guess there was a reason why I was never offered a warranty until many emails later that I kept requesting it((all-time stamped and documented) read more

I would give 6 stars if I could. I have bought my last two vehicles from Tom Hodges. I thought that when he " went big " the personal touch would disappear. He has surrounded himself with top notch people that care. You can still talk to the owner. That usually doesn't happen to big dealers. Dylan in sales makes sure that everything is ok and Emily in service is great. Tom and Dylan are looking for my next vehicle. I'm sure that I will buy from them again. Best dealer I've ever used. read more

I have lived in St. Mary's County for over 15 years and drive by Tom Hodges car dealership almost every day, and until yesterday I had never actually visited. I contacted the dealership with interest in a used Subaru Outback. After speaking to representative, I received a call from the owner, Tom, shortly after. The discussion was friendly and honest. Tom was genuinely interested in making sure I was satisfied with the vehicle. I arranged a meeting the next day to come take a look at the car. Long story short, I ended up purchasing the vehicle with what was easily the best car buying experience I have ever had. Typically, negotiating the price of the car is a strenuous and unenjoyable experience. Working with Becca, Jeremiah, and Tom, we were able to come to a very fair price without the unnecessary back and forth. Not often do you feel that a car dealership is being fair in their pricing, but they were at Tom Hodges. The transaction was quick, the staff extremely helpful from the sales team to the admin folks, and most importantly, the pricing very reasonable. Not only will I be purchasing future vehicles from Tom Hodges, but I will also be getting my Outback serviced there as well. Next time you are in the market for a used car, give them a try. Enjoy a much smoother transaction than most of the other dealerships in the area. read more

Tom Hodges Auto Sales - Car Dealers Near Me - Hollywood, Maryland

So I waited a month to post this since that's how long it took to fix everything that should have been fixed prior to the car being sold. I will start off saying the sales team and manager were amazing and I had no issues with them. All my problems came from the service department who have horrible customer service skills. I bought a car on a Saturday and by Monday I had a list of 7 things that were obviously wrong with the car and needed to be fix most of them were small things but 2 were major like the keyfab not working and the passenger airbag not working. They fixed everything but the airbag quickly but some of the small problems have resurfaced resurfaced already and when I said something to the service center they didn't care. The airbag problem had to go to Chevy to be fixed and took a month to get in. I don't know who does the inspections at Tom Hodges but they need to be retrained. Again the salesman Olvan and managers Bob and Rob were amazing.but the headache with the service center brought my review score way down. read more

I have known Pat for 20+ years Called him up and told him I had a truck to sell He said bring it buy Gave me the same price as I could have traded in elsewhere No Hassel Total time 45 mins left with a check Great service as always PS I still have my chopper that I bought also from them Great service local folks not the bait and switch game read more

Tom Hodges Auto Sales - Car Dealers Near Me - Hollywood, Maryland

As much as I like the dealer, I have been disappointed with the service dept. I've only had car in 2 times but neither time did they wash it, or vacuum the front. Every other place I've gone always have always done this. Maybe I'm spoiled but the car wash is right there on site.... read more

My Kia had seen better days and they had a Ford Flex-which was beautiful. As a woman, I don't always get great service when buying a car. I was with my mom, and Donnie( our awesome salesperson) approached us quickly and asked how he could help. We had. Test drive, a fair evaluation of my car and worked out the details. Donnie went above and beyond, and made sure my new car was perfect. He ordered a factory manual(that was missing) and helped me to get an extra key. Everything was top rate service and I'm in love with my new car. I always get my cars serviced here, but this was my first purchase. It won't be our families last either. Ask for Donnie and you'll be happy!! read more

Carwash is consistent and the vacuums work well, but that's the only reason they are getting two stars from me. Stopped by for a quick oil change and was absolutely disgusted by the attitude of a man named John behind the counter. A parts supplier rep walked in and he treated him like complete trash. After ignoring him and making rude comments the parts guy left.. and I walked out right behind him. This is just another bully in the automotive industry and exactly why I'm cautious of who I let handle my vehicles. Not long after my mother insisted I take her there for maintenance on her car. Quick oil change and tire rotation went fairly well. We made it just down the street until we had to pull over in front of a local trans shop due to shaking and a horrendous noise. He came out and looked.. all four wheels were loose. They didn't tighten the lugs after rotating the wheels. At this point I'm livid, and somebody should be held accountable for their actions before someone gets seriously injured or worse. Proceed with caution here.. read more

Heard good reviews and decided to bring my vehicle in for an oil rotation and tire balance. Dropped it off 8am on Friday, said I needed it the same day. Got a call around 4pm and was told the oil change would be done in 30min and then all the stuff that needed to be done on the multi point inspection they couldn't do until Monday. I told them I just wanted to cabin filter replaced but I would need it first thing Monday morning. He said that was fine, it would be ready by 10. I showed up at 9:30 and my car was just sitting in the same parking space it was the whole weekend. When I told them I'd just pick it up now, he wanted to argue with me about it now being ready. First he said, even though they open at 8, they don't start working on cars until later. When I mentioned that there are other cars in the garage being worked on now, he had nothing to say. They had it all day Friday, all day Saturday and they couldn't even get it in first thing Monday. Stay far far away from this place. Maybe they're better with people who wait for their vehicles. I'm pretty sure I just kept getting pushed further and further down the line because of people who were waiting. read more

Car wash normally has a 20+ minute wait. I've lost two windshield wipers here despite the little plastic wraps they provide for you. Nobody else in town requires these, not sure what the deal is here. I recommend you go touch free unless you want your vehicle damaged. I drive a lifted truck and don't carry a stepladder with me, needless to say I don't use the car wash anymore. The vacuums work well, but you will most assuredly lose one or more quarters to the vacuum coin box, happens every time. read more

Bottom Line: Trade-in appraisal was $500 less than the lowest Kelly Blue Book (KBB) trade-in value. Jeremiah, the Sales Manager, was a straight shooter. He shared great insight into the Appraisal process and was easy to deal with. I appreciated his honesty and felt that I could trust his judgement. Ultimately, I took his advice to attempt to sell my car on my own time. EXPERIENCE: Tom Hodges sales facility is pristinely clean with a well-mannered staff. I was greeted within seconds of entering the building and was paired up with Jeremiah. Jeremiah wasn't pushy, he carried himself well with an apathetic mindset. He was candid and upfront about everything. Only took him 5 mins tops to appraise my car. Told me the cars in excellent shape, and that no other dealership would beat his offer. Although I'm disappointed with his offer, he was correct. Both CarMax and the Used Car Factory offered me $500 less than Tom Hodges ($10,000 vs $10,500 for a car that's worth $13,500 in trade-in according to KBB). WHY 3-STARS? The only reason I didn't give Tom Hodges a higher rating is because I'm of the opinion there appraisal amount was insulting low for a car as well maintained as mine (and low mileage). Will not ever return to trade in a vehicle here or any other dealership for that matter. Offer was $500 lower than KBB. OVERALL: Best offer on my used vehicle between CarMax & Used Car Factory. Still disappointed that it was $500 lower than Kelly Blue Book trade-in. read more

It is with a heavy heart that I have to write this review. When the service department first opened it was great! Reasonable prices, good turnover time, and excellent customer service! Recently we have not had good experiences there and it has left a very sour taste in my mouth. Recently I had a newish car with 50k miles on it in for an oil change and tire rotation. I also asked for a few other things to be looked at. I was later told that my transmission needed servicing, brakes needed to be changed, the rotors needed to be re machined, and the tires replaced! On a Toyota with 50K this was a shock! I only had them do the transmission, and determined we would do the brakes ourselves. The tires were not immediate. When I got the transmission fluid sample from them, it was still clear, no tints of orange to it, signifying dirty transmission fluid. When we changed the brake pads, we discovered there was another 10,000 miles left on them, and the rotors were fine! I feel like someone was out for a boat payment when they put our car on the lift! I will be going back to Bayside Toyota for my work from now on, and I would recommend extreme caution with Hodges. Make them show you the evidence, and don't take their word for "discovered" maintenance concerns! read more

purchased a new outlander sport from these guys . the transaction was smooth and everyone was nice and helpful . thanks ! read more

We had the best experience with this dealership after a terrible experience with another dealership. They were extremely friendly helpful and honest! We will definitely be back for our next purchase! read more

I highly recommend buying a vehicle from this dealership. They were very friendly and accommodated all our needs. They had a Harley Davidson for sale on the showroom floor. Worked with Tom and Sarah and we able to agree on a price that was fair for everybody. read more

This service center is the most honest I've dealt with. I have an older vehicle that comes with general maintenance and repair. I've never been disappointed with their professionalism or the work that has been done to my truck. Always upfront and honest about the work needed on my vehicle. Highly recommend.. I drive from Annapolis because I know I'm not being taken advantage of. read more

This morning I had an issue with the car wash they didn't quite get off all the bird droppings on the car. Spoke with really nice fella at the service counter and within seconds he printed out a wash code to run my car back through which was perfect. Thanks again for great customer service!! read more

I took my 2009 Toyota Highlander in to have the tires balanced and rotated (free service since I bought the tires there) and during that service I asked the service department to check all the fluids (brake, cooling, power steering, transmission, and transaxle) assuming that since it had been more than 75,000 miles since they were replaced it was probably time for them to be replaced again. To my surprise and great appreciation, they told me that the fluids all looked good and it was not necessary to change any of them. WOW! How many service departments do you think would do that? I had heard great things about the Tom Hodges Service Department and I'm so glad I tried them. I am definitely going to continue to have my cars serviced by them. read more

I've made the decision that driving to the dealership to handle routine maintenance is often times not worth the hassle. I decided to find a local outfit to service our family's vehicles. I usually do the simple things like oil changes, etc. but, I've found that I only save a few dollars. I don't have a lift and I'm getting too old to crawl under cars. Tom Hodges has been around forever so I figured someone with roots in the county would make sure that they provide excellent service. I took my recently purchased Harley Davidson to have it inspected. Only took about 45 mins and passed. First test passed. It's a good sign when outfits don't push "recommended" repairs during an inspection (unless obviously needed). I took my wife's Acura to have the oil changed and tires rotated. I waited while the work was performed. I was in and out in under an hour. Passed the time reading magazines in the well kept waiting room. I was able to use an internet special coupon and saved a few bucks more. I think I found a winner! read more

Our experience with the service department was nothing short of excellent, HONEST is the word that best describes it! Communication was excellent car was done when promised and price for repair was as quoted (rear brakes). Car was brought in for a check engine light. Our car needed a good amount of work our service adviser Sergio did his homework and pulled a Honda service bulletin and suggested we take the car to Honda. He could have just gave us a quote to do an extensive repair to our car but instead told us Honda would more than likely do it for free. HONEST! read more

Fast and reliable service. Competitive prices and the best carwash around. Nothing beats having someone you know and trust working on your car read more

In February, after a snow storm, I went to Tom Hodges carwash, waited for over an hour in line, for the carwash to break while I was mid-cycle. I made contact with employees, who were nice. They wouldn't give me my money back but gave me two coupons for a free carwash. Today, when I tried to use them, both codes were invalid. Since there were a line of cars behind me, I went ahead and purchased another $15 carwash. After paying for the carwash, the automated voice said proceed into the carwash, and it never activated. Another previous time, the dryer was not working. Save yourself the time and aggravation and go find another carwash, since the employees can't give you a valid code, or refund your money. read more

Not only are the people at the service desk (John, Bill, Reggie, and Becca) extremely helpful and personable, but also very professional. Services are performed quickly and warranties are upheld without question. Those I have had the pleasure of meeting from the service bays are knowledgeable and kind. I highly recommend this service center to anyone looking for a fair, reasonable, and efficient shop. read more

As we all know purchasing a vehicle can be quite stressful, however not at Tom Hodges! I went in to find a reliable automobile for my mother and was met by Peter, he took me around and showed me everything in my price range but did not pressure me into anything. He was kind, friendly, informative, and extremely helpful. After selecting the vehicle Tom himself came over to give me a GREAT DEAL I couldn't say no to. He also took my mother to see their soon to be new showroom and her favorite car he is showcasing ( corvette ). It was such a personal experience and my mother was extremely grateful. To be treated so kindly and feel like a valued customer is very rare these days, Tom and his crew are the exception to this. They were the BEST and I would recommend them to anyone looking for a used car at an affordable price with the most helpful group of people! Five stars in my book! read more

Everyone at Tom Hodges was so friendly and easy to work with! Lauren and Steve made getting my new car so great! This is my second car buying experience with tom hodges and they will continue to have my business! read more

I got in contact with these people on Saturday and I gave them my number and name so I could keep a close tab on a vehicle. I was very interested in a vehicle but allegedly they had just got that vehicle that day so it had to go threw inspection and what ever else they had to do to sell it so I stayed in contact with them every day this week speaking with 3 different people talking about how I want to get this vehicle and I was told yesterday that we can do a credit app and go threw with getting the vehicle and I can come get it today so I do the credit app and I was going to go in after work today to look at the vehicle that I kept a tab on everyday whether they called me or I called them and I received no phone call today so I call up there and they tell me they are selling the vehicle I'm just displeased with the service and the fact they ran my credit and just sold the vehicle to the first person they could as soon as it was inspected would not recommend read more

My wife was in the market for a new car. We have been looking since November at different models from the Kia Sorento, Hyundai, Toyota and Honda SUVs. We started with CarMax and found that buying there was more Hassel then it was worth. When we found a SUV at CarMax my wife wanted to buy it was either listed incorrectly (which we drive over 2 hours aways to look at the wrong car) or it was already sold. Other dealers didn't have what she was looking for or tried to up sell us. Well, since we didn't have anything scheduled on a Saturday, I asked her if she wanted to look at a SUV at Tom Hodges Mitsubishi. We didn't expect to buy from a dealership in the county because we thought they we would be able to give us a deal on a car my wife liked. Wow, I was so wrong, Bob Hammett was outside, he greeted us with a handshake and asked if he could help us find a car. No pressure sales or up selling techniques, just showed us what my wife wanted to see. An hour later we closed the deal on a great new SUV at a more than fair price. To top it off, Mr. Hodges himself thanked us for our business and walked my wife to her new SUV. To me it was THE BEST BUYING EXPERIENCE EVER!! Thank you Bob and Tom. read more

Tom Hodges Auto Sales - Car Dealers Near Me - Hollywood, Maryland

Very happy new customers today. My daughter and I came in looking for a used SUV and they were able to put her in a new Outlander for a small amount more and we were treated great. Very knowledgeable staff and Mr. Hodges introduced himself and spent a few minutes with us. All questions and concerned were answered and we are very happy. read more

Honest, helpful service. Lindsay Lexus in Alexandria, Virginia inspected my car and claimed I needed over $15,000 in service. I went to Tom Hodges Service for a second opinion. My bill was less than $3000 (most of the work suggested by Lindsay was not necessary). Nice to know there are some "good guys" in the business. read more

***********I took my Civic in for ac work and when I got my car back it overheated before I got out of parking lot. You would think they would let it run for a while to make sure everything worked. I turned right around I got a call back few days later saying it was a blown head gasket. I had it towed to the house. It was 2 bad seals when there was 2 bad seals from ac work. BOTTOM LINE DONT TAKE YOUR VEHICLES TO THEM. *************** read more

Cannot express how frustrated I am with this place. Will definitely never purchase another vehicle in my life from here and have stressed the same to friends and family. We have gone in circles for the entire year we have owned my wife's car. It has been in the shop at least 5 times a reoccurring issue as well as so many others. Paid extra money for the "bumper to bumper" that's a joke. Picked the car back up today needs were not fulfilled as they said they would be on a phone call now it requires another visit. The biggest issue I had with the most recent issue is blatant lack of care for what was asked as well as the loaner was given with 1/2 of tank so obviously returned with the same but I cannot say the same for my wife's car that was given to them with 1/2 of a tank but received today we 10 miles to empty with the fuel light on. This car and entire experience with Tom Hodges dealership has been a nightmare I wouldn't wish on anybody. read more

I have never been a fan of dealers for routine maintenance since I have always found more consistent customer service at local shops - this place fits my needs very well. I had used Hewitt's for a few years and liked them until their lead mechanic blew me off after I complained about squeaking brakes after a pad replacement (yeah, I know - they will squeak as they break in). After getting nowhere on my 3rd return trip to Hewitt's, I went to Hodges. They actually put my truck on the lift and removed the tires to look at the brakes where they found that a spring had been installed incorrectly which was causing a pad to drag as I released the brake pedal causing the squeak. I have stayed with Hodges since then with no regrets. I bring three cars there for routine work and have great confidence in them. (I'm from Jersey - I don't trust anyone completely . . .). My work has been mostly routine stuff - oil changes, brakes, tire rotations, plugs. But they did replace the drive belt and water pump on my truck. It came to me on-time and gets slightly better gas mileage than when I brought it in (21 now - was 18-19 before). A long time ago, I used to do all the routine work myself. But with the age of computerized cars and wickedly tight spaces in engines, I'm glad that I can rely on Hodges to do the knuckle-busting work for me without paying a fortune or getting fleeced with mystery ailments. I have one minor caution about them. In an age of lawsuits, I find that they recommend new tires before the end of the useful treadlife (I still use the 2/32" Lincoln penny trick to check for treadlife). If you can manage to get through that, they are a great place to go for car repairs. read more