Hands down the best car rental operation I've ever been to and certainly the best in the area…read more Attentive, friendly staff; good selection of cars; good prices; easy pick up and drop off.

This place is charging extra even though I called in for extensions they charge me late fee and…read morecharged for 1.5 week time I had the rental car but got charged 3 weeks and the person over the phone can't even explain it , photo shows how much they charged me for 9 days previous charges were paid this in only 9 days charge

Process and transaction was super easy and fast. I was able to use the enterprise app to reserve a…read morecar and thankfully they had a car available for me! Both Matthew and Khanh were super helpful and A+ for customer service! I would definitely use this branch again in the future and I love the pickup and drop off service they provide!

This Mountain View location is one of my favorite. From the very great management team that is…read morewilling to go above and beyond to help the customer.I cannot say enough great things about this location. So If you are a Mountain View/ Los Altos , Palo Alto or even Menlo Park resident, this location services all these tri cities. So whenever you need a rental car be sure to reach out to this team!!

Horrible. Had a…read morepick up at 4 PM (why do they allow us to pick up at the time of closing if they're not gonna be there?????), called to say I would be 3 minutes late for pickup, and the representative said it was ok and took my confirmation number, hung up on me, and when I got to the center at 4:03 pm, no one was there. Don't tell me it's okay to come at 4:03 pm and then not be there.

When I picked up my rental car this morning (April 13, 2025) I was dismayed to learn *only at that…read moremoment* that the office will be closed on Sunday, April 20, the day I was scheduled to return the car. I was further dismayed to learn that even though I will have the car for 2 days fewer than originally planned - not my fault, since Budget didn't give me any notice of the Sunday closure - my cost is the same, even though I will have the car for 2 fewer days! The employee at the desk (who wasn't wearing a name tag) told me that was because was no longer renting the car for a week, so I couldn't get the weekly rate. This is so disheartening. Not only did I have to wait 10 minutes for the employee to show up after I arrived, but I have to pay the same price for 2 fewer days, through no fault of my own. Ben Cord was much better than this (I would give him 5 stars.) Unfortunately, the current front desk people are not.

I cancelled a car reservation at Hertz over 2 months in advance and they charged me $100. What the…read morehell. Goodbye Hertz

Friendly, amazing staff. Best Hertz/rental experience I've ever had. I've checked out other Hertz…read morelocations, but the folks at the Mountain View location have always been the kindest.

After many rentals in various Hertz locations, we were lucky to stumble upon someone super helpful…read moreat the Toyota dealership in Palo Alto. We rent cars frequently, finding someone helpful is crucial. Simone has made all of the difference and has handled many rentals for both us and friends we've referred. Her service, empathy, knowledge and people skills make a difference. There are Hertz locations worldwide. As we all know by now, it's often not the brand, but the clerks who appear to process your order that can make or break the experience of renting a car. It's been a great treat to have found an excellent clerk right here in our own neighborhood. If you need a rental, go to Toyota's Hertz branch in Palo Alto, and if you're lucky, you'll get Simone! Thanks, Simone, for making the process of renting cars a breeze!

My insurance set everything up with them. When I got there they gave me the wrong vehicle and said…read morethey would provide the correct one the next day. Never happened. They never give back the deposit either. Next time I'll request Enterprise, they have great service. Hertz truly disappointing.

Gabriel provided excellent customer service, he was able to turn around my negative experience when…read morereturning the vehicle. He was able to explain and listen, offering a solution with a great attitude. He wanted to ensure I was a returning customer.

One of the best things about Enterprise is that it is local to where I live. I didn't have to deal…read morewith the traffic to get to SJC. The only issue is that this location closes at 6pm. So, one needs to plan accordingly. The staff there is friendly and professional. I had not issues with the vehicle I was given.

I was rear-ended in a parking garage almost as soon as we moved to California. Welcome to Palo…read moreAlto! So AAA insurance is paying for the repair through Mathew-Carlson and the rental car through Hertz. The gentleman at Mathews-Carlson told me that Hertz would come get me to pick up the rental car. Hertz told me to give them one hour notice before going to the car shop (in a phone message which I have on file). I called this morning when they opened and was told by a gentleman that the car shop would deliver me to Hertz for my rental car. I got to the car shop and they said that Hertz was supposed to come get me. Mixed messages for sure. The car shop called Hertz and they did indeed send someone to come get me. Daniel, the Hertz driver, was very pleasant. He asked me, on the way over, to have my claim number and license ready so that they could help me quickly upon our arrival. He welcomed me to California and excitedly told me about the new cars they had gotten in recently. He is invested in the company and image for sure - a tribute to Hertz. I told him that I had left my temporary license in the van at the shop but that I had my old Illinois license with me. (Getting a license in CA is a whole other horror story.) He said that it might be an issue but that he would go back and get it if needed. We got to Hertz and Jackie, the manager, asked me for my credit card and license. I gave it to her and she immediately handed me my license back and was ready to dismiss me. I tried explaining to her that Daniel had said that he would go back for my license and she talked right over me. She was ready to make me find my way back to the car shop to get my license and then find my way back to Hertz again - with no car. I had to ask her to listen to me, take a deep breath and remind her that customer service is part of her job. (The attitude here in CA Is very different from our Midwest friendly values.) I then slowly explained that Daniel had offered to retrieve my license from the van in the car shop, should it be needed. She was clearly not happy about this but, with a sigh, went to retrieve Daniel. I don't rent cars often - maybe once every ten years. My husband, however, rents them over 25 times per year for business travel purposes. I will insure that he does not use Hertz. There are plenty of other car rental companies out there that we don't have to settle for curt behavior or mixed messages. I am giving them two stars for Daniel's efforts and for the fact that the office is clean and bright and smells good. Update: Jackie apologized for starting off on the wrong foot. This earned another star from me. Odd for two different employees (Jackie and Daniel) to talk about their brand new cars to me and then to be handed a 2017 Camry with 35000 miles on it, but it'll do.

Absolutely outstanding service - strongly recommend this location. I needed an SUV on really short…read morenotice, and this location had one, albeit larger than I wanted. Akil was the friendliest and most helpful associate you could ever wish for. He worked diligently and patiently with me to resolve every single problem, and his manager was as friendly and helpful. I had several special requests, and Akil worked through every one with me - he really wanted to make sure that I will leave the location happily, and all of that on a Friday afternoon, 30 minutes before closing. I was super impressed and thankful for his great service.

This company is a one-stop service! The service is in place. You can sell cars and car rental …read more.. and other services. Customer service attitude is also very friendly and very professional, repair shop master also very patient told me the car status. Recommend everyone to this Auto Force, can speak Chinese！ 这家公司是一条龙服务！服务的非常到位。可以卖车买车和租车...等服务。客服的态度也很亲切又很专业，维修车间的师傅也很耐心的告诉我的车子状况。 推荐大家到这Auto Force,在美帝可以说中文。 走时还送了我一份小礼物呢(^^)

Rented the Bmw i8 and it was amazing. The car ran perfectly fine and the owner was easy to work…read morewith. Only thing I had to do was detail/wash the car as it was dusty when I got it. Other than that, seamless and awesome experience.

Steve's got some cars sitting around next to Meissner Automotive and would be happy to loan you one…read morefor a lot less than the national chains. How can he do this? Overhead is low- this is a small, local business. He's very friendly, professional, and allows after-hours returns. If I have to rent a car in the South Bay again, I'm calling Acar! By the way, reviews for Meissner Automotive are great, so if they can fit you in, you can have a rental right next door for the time it takes to repair your car. That's synergy, folks!

Steve is a great guy. I rented a car from him for 10 days while my car was in the shop, and his…read morebusiness practices and customer service skills are some of the best. However, I have a huge problem with the fleet of cars he has. 1. The fleet is quite frankly, very old and outdated. I was offered two cars by Steve. The first one and the one I stuck with was a 2000 Toyota Camry, pretty close to base model. It had just a hair under 200,000 miles, and I believe every exterior panel had some damage to it. The headlights were hazed up. The check engine light was on. The height adjustment knob for the drivers seat was broken, and so the seat was stuck in a position slightly lower than what I was comfortable with. The windshield wipers made annoying noise when running. The brakes squeaked and felt rough when coming to a stop. The AC made a horrible noise whenever turned on (thank god it's November). I was also offered what appeared to be a 1999 Toyota Corolla. Literally the only automatic/power feature offered on the car was an automatic transmission. Everything else was manual or crank. Now I'm all for a cheap econo car when I'm just trying to get a cheap rental, but at the least, I would've expected something from 2004 or newer and not as beat up. The only nice thing about the Camry I rented is that it started up and drove without problems. But beyond that, I did not enjoy driving the Camry at all. I honestly don't know if he was giving me the cheapest cars he had because I'm 18, or if his entire fleet is like that. But I was disappointed that I paid for a car that was in worse condition than my own. The only thing Steve has going for versus other places is price. He is pretty significantly cheaper than Enterprise and Hertz. There's no underage fees, and no security hold on your credit card. For 5 days, it was about $160 to rent the shitbox Camry. Compare that to the almost $560 it cost to rent a Toyota Venza for a week with Flightcar (including the security hold), and it seems like a huge bargain. But then again, the Venza I rented was a lot bigger, nicer, smoother, and had very few problems. And if I'm paying to drive a car that isn't mine, I'll pay extra for the car that's newer and has less issues.