This Budget is located on the street and offers private lot parking. I got an intermediate SUV from the airport the day before. I started driving to work the following morning and noticed I had low tire pressure. I took it to a nearby oil change shop and they said it was flat. I took it to this Budget and was easily able to switch out my car within 10 min. The guys here totally saved me! Thank you! read more

Always the best prices here in Bay Area. I've used them multiple times and Dennis is always helpful and goes above and beyond to be sure i have the car I need. he's friendly, honest and thorough in his work. He has quite a good sense of humor which makes the experience even better. I haven't found a better place around . highly recommended read more

Big yikes. This location is understaffed and undersupplied. They didn't have a car available when we arrived (yes, we had a reservation). We were told we'd have to wait until a car was returned. Big maybe since they were about to close. And then we were asked "do you want it cleaned?" Um, yes. Is this no longer standard practice? Airport fees are pricey but it seems those locations are more on point with availability and cleanliness. read more

I went here to switch a car I had rented in Los Angeles to get me to the Bay and back. A warning light had me nervous about taking it back down 5. The guys here were SO nice, switched the car no questions asked, and Dennis the manager gave me a free upgrade so I got to take a convertible back to Los Angeles. He even offered to take my picture in my new ride. The nicest. Budget employees are always great, but Dennis is the best. I rent cars all the time, so I'm never going anywhere else. read more

Budget Rent A Car System - Nice free upgrade from the faulty Hyundai Thanks, Dennis! - Car Rental Near Me - Mountain View, California

Super shady business practices. My dad rented a car for the Christmas holidays for pick up at 12pm noon. That morning I call at 10am to ask if we can pick up the car early, the person says no... we the car won't be ready until 12pm. Then we get a call at 12:05pm saying that they are closing... and if we aren't there in 5 mins, they will cancel the reservation. Thankfully I live 3 mins away, so we rush over there and got the car. I asked how could they close at 12pm and at first the guy was like "oh, we always close a noon on Saturdays" ... to which I incredulously point at their own window which claims that they are open until 1PM on Saturday (see included photo). Then they were like "Well you can always pick it up earlier than the reservation time." To which I pointed out that I DID try to do so, and they said the car wasn't ready yet. After that they mumbled that they actually were waiting on the car to be returned by 11:30am. There were two other people their who also were similarly screwed, including one couple that was screwed out of their "guaranteed upgrade." Basically it sounds like these guys overbook their cars like an airlines overbooks a plane in order to guarantee that every car is rented out. I ended up mentioning this to a cousin and she said the the exact same thing happened to her earlier this month and she just thought it was a quirk that a rental car office closes at noon. read more

Budget Rent A Car System - How in the world is something who reserved online going to know how these holiday hours if they aren't on the website. - Car Rental Near Me - Mountain View, California

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I rented a Dodge van at the San Jose airport intending to drop it off in Long Beach. I drove the van 32 freeway miles to Santa Cruz and it ate over a 1/4 tank of gas... unloaded. That's about 6 MPG on a vehicle that is advertised to get 20 MPG. On a trip to Long Beach, that's an exorbitant amount of fuel costs. Clearly, this vehicle has problems and should not have been rented to the public. But wait, there's more... The front brakes vibrated violently when applied... shaking the front end of the van. That is a dangerous situations and, again, this vehicle should not have been rented to the public. In Santa Cruz, I called a dozen times trying to get to the Avis and Budget company representatives... both nationally and at the Budget Santa Cruz locations. Calls were simply not answered. On the few times we got an automated response, we were hung up on. When we finally got a person, they said because it was the weekend, there were no managers available and no replacement vehicles. It was Tuesday. Really? When I got the van back to Long Beach, the local Budget counter person said a manager would call me in a few hours. Of course, they did not. This van was dangerous and defective and Budget/Avis was derelict in renting it. And, the customer service people and systems appear to be defective... or worse... organized to stymie complaints. I have yet to hear back from Avis or Budget after having put my life in danger and refusing to deal with the issues before we started our trip. read more

This place is the BEST! We've used them on multiple shows and the service level stays the same, excellent! Danesh (sp?)is such a pleasure to work with and he makes everything seamless. read more

Budget Rent A Car System - Car Rental Near Me - Mountain View, California

Love, Love, Love this companies customer service. Okay so... I had called about renting a car for the weekend and she (Mary) was very helpful and polite over the phone answering all the questions I had, super nice. Finally when I get there, Mary greeted me with her smile under her mask, she found my reservation right away, no long lines, no worries, then Hope drove up with the car, very clean just what I wanted, THEN, Hope came in and asked if she could put my suitcase in the trunk, "wow what great customer service!" I shouted and laughed, and off I went. Everyone should go see Hope and Mary in Glendale Arizona off Bell and 67th. RA# 355037830 read more

They did not have any cars available. Customer service was poor. I will never rented from budget again.

Flexible and hospitable! Shop/Franchise owner is extremely understanding of last minute travels and will accommodate to your needs! Would highly recommend for any traveler looking for car rentals. read more

This budget rent a car system, is amazing. Everything was so fast & easy. Dinesh, gave us a great price & the car was in great condition. This will definitely be my go to spot, any time I need to rent a car! read more

We were in town for our daughter's surgery at Lucile Packard Children's Hospital and wanted a rental car to avoid public transportation. We arrived on a Sunday and were looking for a place open...and Budget was available. So glad we came! Manis helped us found a great car at a really reasonable price. We ended up being discharged earlier than we thought and the manager worked with us for an early return. Would highly recommend this Budget site to anyone needing a rental in this area. read more

Best rental experience of my life! Love this budget location! Best Customer service in all the land!

Said they would charge up to $250 to clean the inside of the car due to minor pet hair. I have never had a rental car company charge me to clean the inside of the car. He recommended I get the inside of the car vacuumed before returning it. What a joke. Never dealing with this location ever again. read more

Moving from rental house to another rental can be very stressful, even though it's local. Dennis was very helpful and so awesome. He kept my anxiety to a minimum which was great! Being a combat veteran and deploying with the US Navy SEAL Team; serving 3 tours of Duty in Operation Iraqi Freedom made me feel that there is still Good people in the world! I would highly recommend this rental place. read more

We had a great experience at Budget recently. The van was clean and in great condition. Dinesh was helpful and professional. This will be our go-to location from now on when we need to rent a vehicle. read more

If I could give zero stars I would. Absolutely the worst costumer service (or lack there of) I've experienced in my life. Dennis gave us false information over charged us without notice or explanation and when we called in the morning to have the situation sorted out we were hung up on. We called corporate and ultimately it was his word against ours and he lied and they told us there us nothing they can do for us. We are in the middle of a move so obviously more than a hundred dollars in thin air is an inconvenience but the real bother here is the way we were treated. Lied to and hung up on. Corporate handled the situation no better by assuming that Dennis would tell them the truth after we clearly explained the problem and his level of unprofessionalism. I will NEVER use this company again. The level of incompetence was extremely disappointing. read more

Excellent customer service, were flexible with our drop off time and Dinesh is one of the most gracious and understanding folks I've met. Would definitely recommend! read more

The lack of customer service and communication is appalling. Made a reservation, drove all the way to Mountain View, just to find they had canceled the reservation that was just made. What is wrong with these people?? read more

2452 Old Middlefeld Budget car rental has always been very good to me. I dropped in (exceptionally difficult week) and inquired about a same day get away vehicle over night on a weekend. The counter managed the Sat. crowd of customer needs, worked with my drop in (which I never do but took a chance) and got everyone sorted and on their way. Mental health break to SLO was in a sweet ride at a reasonable price. Thank you thank you, you're the best read more

This is the best car rental place so far. Staff were very friendly and professional. Highly recommended.

very good customer service from Dinesh - friendly and fast. thank you.