Very bad waste of time tonight when I went to pick up a BMW that I wasn't told that a foreign something dollar deposit that was required in order to rent it and I waited around for the other RENT renting person that rented the car before me to bring back the car and then they brought it back to the wrong location and I'm told 30 minutes and it turned out to be like close to an hour or more that I waited for no reason so I won't be coming back to this location it was very disappointing read more

I needed a vehicle for the day as mine was in the shop. My online search showed me a different rental company that was a half mile from my house so I started there. That ended up being a bad experience, which led me back to an online search where I found this Enterprise 1 mile away. I called the national number and was quickly connected to a human. That representative was able to confirm the vehicles were available at this location and I was able to make a reservation with ease. Upon arriving, I was promptly greeted and told that the rep would be right with me as they were helping another customer. As soon as it was my turn, the rep thanked me for being patient and quickly and professionally helped me out. The following day I returned the vehicle and was helped out by a different rep. As I was waiting for my turn, this rep was on the phone reassuring a potential customer who apparently had an injury I was otherwise not feeling very well and had concerns about their reservation. The rep was patient, empathetic, and reassured the customer several times. As soon as it was my turn, the rep took care of me promptly and professionally, with a friendly smile and good personality. A shout out to the entire team and management as this reflects a healthy culture. They shout out to Immanuel who checked in when I got there and Salvador who helped me when I returned the vehicle. I will definitely be coming back here next time I need a rental vehicle. read more

I have to say my visit here was somewhat disappointing. There were logistics and billing errors on my account and it took a long time to see movement, and resulted in only a partial correction. The vehicle I was given clearly had a previous smoker in it. read more

They are honestly a no frills rental car company ... perhaps limited stock of cars unlike an airport location or car rental company. It is what it is. Superb service . That's why they deserved 5 stars . I had to drop off my car at a car body shop. Cheerful talkative Douglas came to pick me up at body shop to bring me to Enterprise ! Very very friendly and I liked hm . Shelly was manager that days very helpful . She was detailed and very professional . She tried to be efficient and she matched me with a Hyundai that was way above what I was expecting . It was quite the fluke how it happened but her service skills were very nice . Might not be the fanciest of rental places but they do well with service . read more

I also wanted to give a shout out to this Sunnyvale Enterprise because my whole experience was great from beginning to end. Four to five different gentlemen helped me at pick up to drop off (of the rental car) and everyone was super nice, helpful and courteous. I got free rides to and from the rental office & body shop. If you also need to rent Teslas (model 3), they have a few or can get it from another Enterprise near by. read more

Would like to give this location a better review from all the other ones. I've rented in multiple Enterprises but this one continues to succeed with customer service consistently with me, if something is wrong with the car they'll let me know ahead of time with options, but if I don't like any options they'll do their best to call other branches to fit my needs. I've bumped into multiple workers as well each year and everyone is literally amazing. Not sure if I just get lucky every time but just wanted to bring in the positive vibes for you guys! read more

I made an appointment to pick a rental that was reserved by my car service company I had asked for an EV SUv during the call with enterprise the previous day - they said sure and I could choose once I came to pick up But when I reached they did not have any full size EVs - they just had a Model 3 So I settled for a full size gas car - wagoner When I reached home my family immediately noticed that the car smelled of smoke and we could not use the car since my family was very sensitive When I gave this feedback to Enterprise- they are lime we apologized and say they try to get the smoke cleared but .. read more

Helped me out when I was in a jam , really nice people and courtesy , grabbed the car in morning

Salvador and Paul were absolutely amazing! I really don't like renting cars because it is always a hassle, not this time. Salvador made the checkout quick and painless and was very pleasant to deal with. I called on my way in to return the car, as I was in a hurry to get to the airport, Paul had answered the phone and was literally waiting outside and told me to go...that he would take care of everything! Excellent customer service by both and car was great! read more

Service was efficient & friendly. A pleasure to use. Will use again if need arises,

I was setup with a rental car at this location while my car was being fixed and they only had one car available that was filthy but in the price range specified by our insurance. They refused to give us an upgrade. The interior roof looks as though someone vomited all over it. read more

Enterprise Rent-A-Car - Interior - Car Rental Near Me - Sunnyvale, California

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Great service . Got a Corolla sporty edition and it was so fun to drive . Will use this company again in the future .

Awesome service from beginning until end with Jackie and Monica. You can trust the team when you need a rental. They even offered to shuttle me to the auto body shop so I didn't need to call an Uber. The driver was fantastic as well. I will be coming back if I need another rental in the future! read more

This Enterprise Rent-A-Car location has great customer service! They answered my questions and explained to me the optional coverages I was interested in. If I need to rent a car in that area again, I'll check with them again. Great customer service isn't as common as it used to be, so I'm happy I came across this location. read more

My partner and I were traveling somewhere far and wanted to rent a car so we don't put miles on our car. Additionally, we wanted something fun and nice. We made the reservation on enterprise.com and came in to pick up our vehicle and were greeted but a most friendly team! Shelly along with Owen and Jackie helped my partner and myself get situated with protections and a car that fit our needs. Everyone was very nolegable in educating us about the different protections they provide. Additionally, the rate we were told at the beginning was the rate we paid at the end. Owen did a walk around the vehicle and showed us all the features, and Jackie at the end double checked that we had everything ready as we left. When we brought the car back, Shelly was the person that check us back in and was transparent with everything in terms of billing. She also told us about a survey they do at enterprise, and we will for sure be doing that, along with this Yelp review. Overall; our little getaway went smooth and we have enterprise to thank for providing the wheels. Thank you Sunnyvale enterprise and team for making this getaway seamless. We will be back! read more

Needed a car for a few days while mine was in the shop. I appreciated that the nicer vehicle class was not very expensive. The reservation process (online) was super easy and I got email confirmation about everything. The staff when I picked up the car was great, I was in and out in less than 10 minutes. The car was very clean inside and out. It was a bit low on gas but I would have had to fill it up anyways before I came back so not a big deal. When I dropped off the car it also was very quick and I didn't even have to sign or provide redundant information all over again. Good efficiency from a super friendly staff. Also I was able to get a ride back home (10 mins away) which I didn't expect, so a good customer service add-on there! read more

I booked 3 weeks in advance per their advised for 2 weeks rental. On the reservation also mention that they should have similar models, but when I came today, their freaking manager said all sold and nothing similar or available. He said I have to book at least ONE week ahead? WTH? The freak is holding my reservation in his hand and played dumb. People should be aware of this location. read more

Auto-body repair pick up went great. Driver was friendly, but they took me to this location vs Mt. View, which is closer to me and where my reservation was. Upon arrival, the original car reserved was not available and had to wait for cleaning of different vehicle. The car smelled of smoke when I drove off lot. Opened the windows to air it out, but my kids felt sick when in the car due to the smell. Called Mt. View and exchanged for another small SUV. My kids had to miss their practices in order to do this exchange. They offered not to charge for the fuel on the last one, but I didn't use any measurable amount. This was a huge inconvenience to come and do this exchange and wasted $ missing practices. New car doesn't fit my kids seat properly. Latch cannot be used because you can't access the latch. Latch is much safer, and seats seem off center now. read more

My car insurance booked me a reservation at this location. I went to go pick up my reservation and my two choices in cars was a ford mustang or dodge charger. I have a 3 year old still in a car seat. I asked the employee is there any other vehicle available I have a car seat with a child, and the employee said no or I would have to pay more. I just wanted a regular car and not a sports car, and this is the first experience ever with a car rental place that has 0 customer service skills. I took the dodge charger since it was 4 doors, hated it, but I had no other choice. About 4 weeks later I received a call from a random out of state number and I answered, this branch turned me into investigation for a stolen vehicle!!!!! This was an insurance claim reservation with NO return date. I was threatened if I didn't turn the car in that second the cops will come to arrest me. I turned the car in and said why did no one call me to tell me I needed to return the car back? The employee said "we did I personally called you" then I responded if you called why do I have 0 voicemails from you or any employee from enterprise? He just stayed quiet because he was lying. I called corporate enterprise that deal to deal with this huge ordeal and never heard or received a call from them. I was so embarrassed to be treated like a criminal and accusing of stealing a car I didn't even want in the first place. read more

The only reason I have it 2 stars is due to past experience with this location. Otherwise, it would only be one star. I called last week to schedule a pickup an hour and a half before they closed and the lady on the phone told me they couldn't pick me up because their drivers go home in 15 minutes. So I took a cab. This week I called ahead of time at 8:45 am to be picked up at 10:30 am and was told they couldn't schedule a ride that far in advance. I was told to call when I was ready and then they will pick me up. But it's okay for me to have to wait for an hour on their drivers. I'll just take a cab again. Good job. You lost a customer. read more

Understanding that this place gets very busy given all the car repair and body shops in the area and that the staff tries hard, I was sorely disappointed. The process took an unreasonable 45-50 minutes to get me my rental after the time I arrived. 2 individuals were served b4 me even though they came after me. Rental car was not what was booked thru the online system and the option that was shown to me was filthy both inside and out (necessitating more time while it was cleaned, at least inside, to an appropriate standard). Enterprise online bk system useless--did not get the car I booked and spent time going through procedures that the system said I would not have to do. read more

I had a 2 o'clock appointment, I was met with a team that apologized for the wait, there was a 20 wait. I rented a car , asked for a economic car, due to the rising fuel prices going up, I was offered a Chevy Blazer which was great, it was sanitized and I was out the door in no time.Wonderful painless service, I would use them in again. Thanks guys! read more

Amazing customer service and car quality. They went above and beyond to accommodate my needs, and were very friendly. The car I received is in excellent condition. read more

Beware of this car rental location especially if you are going through insurance. Ask your insurance company to book reservation at another location. There are many other enterprise locations nearby. The agent here told me car was fully covered by insurance and nothing would be charged to me. On his tablet while taking initials he moved so fast and showed me screen in such a way that I did not see any estimated charges. I never asked for any upgrade. And since I was sent here through my insurance I assumed they knew what was covered and giving me relevant car or just inform me if they did not have the relevant car so that I could go to another location. Be careful with this location. Explicitly ask them if there are any extra charges and walk away if they tell you car is not available. Also when I was picking car I asked for a pick up . They told me they were busy and we can only pick you after 2-3 hours. When I reached there by cab I saw 3 agents and no customer. read more

I had a great experience at this Enterprise facility this week. I needed a car last minute due to a vehicle repair. There were no cars to be found locally. The staff moved some things around and were able to get me into a car on Wednesday afternoon. I returned the car on Thursday, but where I needed to go was outside of their normal delivery area. The area Enterprise manager, "Michael", just happened to be in the store that day. He is a great person and took care of me. He understands people and life in general and will go very far with Enterprise or whatever he chooses to do in the future. If you like Enterprise in the south bay area, you'll like using them even more with Michael supervising them. If you have had a bad experience in the past, please give them another opportunity now that he is in charge. read more

Let me give a shout out to the Enterprise crew. Alex and Daniel gave great customer service. They took time out to check the car out before I left. And Daniel showed me some places to go while I'm in the area. This is why I will refer this location. Great work guys. read more

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I've rented from this particular location (815 E. El Camino Real) 3 times in the past 8 months. Not once has everything gone smoothly. The most recent incident (and the reason for this review) is Enterprise just sent me an information request for a damage claim from a rental back in June/2022. They rented me a minivan that was dirty, dinged up and had mechanical issues with the rear tires. Needless to say but nothing happened for the entire 230 miles I drove the minivan and then returned it. TBF they gave me a discount for the condition of the vehicle and *maybe* the damage claim is from corporate and not the local store but how did they dig up my name 8 months later? My other two rentals were from the Enterprise Truck Rental at the same location and involved improper check-in (from the night drop key box) and a double billing which took over two months to resolve. So frankly it's a lot of aggravation after the fact. read more

I rented a q50 and a Toyota Corolla for well over a month and it was way easier and more helpful to come to this branch and get Katie. Katie was extremely helpful and went above beyond and I knew when she was handling things they would get resolved. I called around a lot to different enterprises and she definitely stood out. I did 2 switchouts including 1 involving flat tire. Always had a clean car nicely washed car and quick service. read more

My experience with enterprise has scared me away from wanting to use this service here ever again. First let's start by saying I had booked a reservation for a economical vehicle over the phone while my car was being repaired in the shop. I came into the enterprise on El Camino in Sunnyvale and find out I was at the wrong location. Apparently there is more than one enterprise on El Camino in Sunnyvale (my fault) but they insisted they can still help me out. Ok awesome! Took down my info blah blah then tells me they do not have a economical vehicle at their location so I asked of the address so I can just go to the original location of my reservation. I wouldn't have mind any car but I'm paying out of pocket so I wanted to make sure I'm not paying extra to barrow a car that will be sitting most of the time I have it (work). They then try and match the price when I was going to head out to the location of my reservation so it's only $4 more per day. Cool, I'll just take it because I need to get to work anyways. I get in the vehicle, start up the car and the maintenance light is flashing and beeping. GREAT. Figured I'd come back or call to see if I can exchange after work for something not needing maintenance. Stopped by an enterprise (different location still in Sunnyvale) to see if I can trade in the car because the maintenance keeps beeping every time I get in the vehicle and the tags on the car are expired. The lady with no emotion at the front desk says when cops run the plate they'll know it's a rental. Ok cool but I'd love to avoid that and not have a beeping vehicle every time I get in. The guy at the front then mentions I'll need to exchange it at the original location.... so I just choose to keep the car so I'm not waisting anymore of my time. I get a call, my car is ready for pick up. Thank goodness! I call enterprise (location I received my car from) ask if I where to return the rental if I can receive a ride to the auto body shop. The lady says she does not see the shop on her list of auto repair shops and they can only pick up or drop off in a 3 mile radius. Ok good to know. We hang up and I then map out the enterprise location and the auto body shop. It is exactly 3 miles away. So I call again and ask, let them know the shops name and the distance. The lady who answered this time mentioned they can provide me a ride to the shop. Perfect. At 5 pm I rush out of work to get through the traffic, get gas a nearby gas station before returning the car. Getting to enterprise at 5:20 letting them know I need to get to the auto body shop by 6 pm because that's when they close. The manager then mentions that I can return the car at the auto body shop......... SMFH I rushed from work to get through traffic, fill the tank and get there for him to tell me I could have just went to the auto body shop around the corner from my job and return the car to them!!!!!! Smh I was so upset. I then sped off to the auto body shop to pick up my car and hand over the rental keys to them. I really wish one of the ladies who answered the calls could have told me this in the beginning. Not only only was the car a annoying, beeping with expired tags car this whole thing was just a waist of time and money. I promise to not do business here again. read more

Enterprise Rent-A-Car - Beeping and annoying every time entering the vehicle. - Car Rental Near Me - Sunnyvale, California

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I am very impressed by the staff (Zak, Jonathan, Jonny and Charles B.) at Enterprise in Sunnyvale. I was immediately greeted and did not have to wait long for help. Everyone was very friendly, courteous, professional and accommodating. The office is clean and comfortable. It didn't take long at all to get me in and out. Same for the return. I received a great rental car and had no problems. This location will certainly be my go-to in the future! Thank you, everyone, for such great service. read more

Fantastic experience with Katie this morning. I couldn't have asked for better service or compassion. Highly recommend this location, book early as cars book up fast. read more

So last minute last night, the auto shop guy told me that he made an appointment for my car to be brought In the next morning. Then of course, last minute I'm trying to figure out my ride situation and decided to book a reservation through Enterprise (after 1030PM). I've been to this location before but the other couple times it's been booked through the auto shop. I did my research last night and figured since I'm paying out of pocket, why not go on their app and book an online reservation for something specific instead of walking in early the next morning expecting a random car. I booked my reservation for a Tesla for pick up at 8AM, received the confirmation email and everything. I arrived this morning for Kae to assist me on my reservation. She's great as she's helped me before, no negative feedback on her great service. Since I booked online, all she needed to do was check my DL & take my payment. After all of that was done, she asked her colleagues where the keys were for the vehicle for them to tell her that they don't currently have it because so and so took it this morning. Now I'm not sure who the person is or what her title is that took the vehicle.. I was told by a gentleman who might've been a supervisor (didn't get his name) that they asked everywhere if there's another Tesla available and unfortunately the vehicle will be back this afternoon. Of course I couldn't wait til afternoon since I have to head to work, hence why I booked the reservation for 8AM. This gentleman told me that because I booked late last night and they had already closed, they didn't see my reservation. I'm sorry? Because I booked late after you guys closed, you guys didn't see my reservation? So then what is the purpose of being able to book online & for as early as 730AM as an option?? At this point I was annoyed. If I had wanted to get a random vehicle, I would've came in without a reservation. When I asked Kae what exactly happened and if they only had 1 Tesla vehicle available at the location, she stated that the woman who's in charge of Tesla something something, had taken it with her for the morning not knowing there was a booking. (At least I believe that is what I understood). Maybe next time, moving forward as a business for best practice, check the reservations list in the morning to make sure the vehicle isn't booked before taking it out for a joyride. Not only did I spend more time than I intended to for an online BOOKED RESERVATION, I also left with a different vehicle rather than the one I booked. Great customer experience. read more

Over experience was good and smooth. I understand they might be understaffed but how you handle and direct customers under pressure is the essence of customer service. A brief exchange with a young lady this afternoon was unpleasant. Unpleasant enough for my parents and I to want to avoid further interactions with her. A little more training in customer service would benefit. Fortunately another pleasant representative returned from lunch and helped us out quickly. read more

After having a horrible experience at another agency referred by AAA, I called Enterprise. I was fortunate that Milan picked up call 5 minutes before closing. Milan listened to my needs and gave concise answers She is the manager at the Sunnyvale location Enterprise is very lucky to have such a competent, kind, and professional employee She knows her business and provided 5 star service. I am also in service business and can spot a winner. Milan certainly takes the cake! read more

I've been using its services @ several locations: Redwood City, Stanford campus, & Sunnyvale, whenever my car is in the shop. Car dealer's go-to rental car company. read more

Came to get a last minute rental car. Everyone here is SO professional and polite, especially Charles and Ruby. So friendly. I was greeted immediately. The rental process was a breeze considering. Never knew about this location but would do business here again. I received a great rental car and it drove just fine. read more

The staff at this Enterprise take the time to help you, they are very friendly and kind. They are very efficient

Never experienced a more friendly and courteous rental car staff ever! With great follow up during the rental period.

Rented a KIA Optima for 2 weeks. Car came in clan and the whole process was smooth and streamlined. Special thanks for Mario Aguilar for taking care of the process! read more

The customer service at 891 E El camino Real, Sunnyvale store is really terrible! First: they rented me a dirty, smelly car. I called them the next day and asked for a replacement, and the rep replied that I would call you if I had one, but they never called me again. Can't they found a car within 3 weeks? Second, the representative completely ignored my request, and let alone abide by their promise. Regarding the payment method, I made it very clear to the staff or the apprehensive at Enterprise from beginning that I would pay by credit card instead of debiting my bank account. At least three of their staff promised me that it was totally fine, no problem at all. To make sure they didn't make a mistake, I went to their store 3-4 times. Until the day of settlement/closing the account and the next day, they were still saying it was no problem when I confirmed with them again. But when I found out that they had deducted the money from my bank account, and I went to the store to ask the manager, then she just said "sorry, I can't return your money back because your Account has been closed". I don't know why she didn't tell me earlier or before closing my account? This makes me very angry! I'm pissed that they debited my bank account in such a deceptive way. Even though I went to their store several times to confirm in person, they still didn't tell me the truth (they had debited from my bank account). Enterprise representatives are expected to deliver on their promises to customers, not break their promises. They don't have any explanation to me. I still don't understand why they do this. It's may be the staff don't know how to treat customers? Deliberately disregarding or disrespecting the basic requests of customers? Don't know basic payment operations? If they used to get a lot of good reviews, they were discriminating against me. I can't accept this kind of attitude towards customers. read more