Morgan was awesome! I needed a same-day rental and he returned my call promptly to get me…read morescheduled. I walked out within only 15-20 minutes with a car. The car was just what I needed- clean vehicle and great shape. Morgan was super friendly and accommodating. He made the transaction as easy as it can be. I would recommend this family-owned business to anyone who needs a quick and easy car with no sales fuss. Plus bonus points that they're Sharks fans!

Morgan and Jacob worked as a team to help me rent a van for a family visit. The van was clean and…read moreaccommodated 3 child car seats and ample room for 5 adults and luggage too! The perfect vehicle for our needs. Jacob helped adjust side mirrors and give helpful hints for driving and even filling the gas tank. I definitely recommend Service Rent a Car for the great service from great people!

Staff were friendly, and were able to accommodate me walking in to rent a car immediately…read more However all they had was a Tesla, I was fine with that as I know I just walked it and needed something immediately. The car smelled so badly, I was dry heaving without all 4 windows being completely down. If this wasn't an emergency where I needed a car I would have returned the car and just Ubered. I had the car for less than 24 hours just drove to work and home the day prior and could not be in the car without all the window down. I live an hour from my work place so it was pretty miserable having to be in the car for that long at 11 pm with all the windows down. For $90 for one day, and the smell being so bad, I would say this is pretty unacceptable to charge this much and give cars to rent in this condition. Very disappointing.

They do what they can with what they have. It was very busy and the wait was "long" but all…read moreemployees there were clearly working hard. Sometimes you just have to wait, people. It took me about an hour to get a car but again...they were all working/doing what they can. I will definitely be coming back here if needed.

Just finished my year lease with Smart Lease. Fantastic experience from start to finish. The car…read moreworked perfectly without a single issue. I would do again.

I rented a car from Smartlease for 6 months while being a college student in the bay area. For a…read morebusiness that is geared towards "helping out" young professionals and students (people who are often new to car rentals, car ownership, and car insurance), I'm surprised at the consequences I faced for this lease. I'm deeply disappointed in this experience: one that was marketed as low-frills and economical and how Mohamad was polite and reasonable until the time for the car return came. I understand the pressure of our current economy, but cannot condone taking advantage and emotionally manipulating the exact group of customers that would vulnerable to this. The cars at Smartlease are old and delicate and any minor scuffs or scratches that inevitably happen during your lease are not considered "normal wear and tear." If you are looking to rent from Smartlease, you'd hope you can keep the condition of the car 100% perfect or you would have to pay thousands of dollars in damages out-of-pocket (that amount to over 25% of the rental car's value) or pay deductibles through your insurance which significantly increases your premium for years. In my case, I got trapped in Clause 19 of the lease agreement: "If you have not had the repairs made before the Vehicle is returned at the scheduled end of this lease, you will pay the estimated costs of such repairs, even if the repairs are not made prior to Holder's sale of the Vehicle." I had returned the car already, so Mohamad proxied for me at an auto shop (he told me last minute that there were repairs to be made). He gave me the quote that the auto shop deemed, a quote that was much higher than if I had looked to repair these myself (especially since for some damages, I wouldn't have repaired if it were my own car). Then when I asked for a receipt from the auto shop to make sure my money was actually going towards repairing the car, he sent me Clause 19, making clear that it wouldn't be. Instead, the money would be pocketed by Smartlease. This money is equivalent to the price to rent this particular car for 5 more months, nearly as long as I had the car for. As a student, it was difficult for me to find the funds to pay for the upcharged cost and it caused me a great deal of worry. I felt absolutely exploited. In the final communications with him about the repairs, he gaslighted me and would often say that he's been in this industry for a long time, so these processes are industry standard. He used his position of power, knowing I am a student and have little experience, though I can research and have parents and friends who have more experience with cars to validate his claims. When I asked if I could go to the auto shop with him, so we could speak in person and I could be part of the conversation with the auto shop, he called my request weird and unheard of. He said that it's difficult for a first-timer to speak to an auto shop, implying that I don't know how to speak to an auto shop, then threatened that if I wanted to meet him at the auto shop, he doesn't want to come; instead, I would have to handle all of this by myself. But at that time, I was flying home in a week since school had ended and I still needed a proxy. Ultimately, he did not speak to me kindly. The amount of money I have spent for this lease in total could have bought a used car of similar value to the car I had rented. But if I had chosen to buy a used car, I could have resold it.  If you still want to make a short term car lease, I would strongly recommend to avoid Smartlease and the financial, emotional, and temporal cost and search somewhere else.

This location is closed . What a waste of time and money. They let me make a reservation and I came…read moreall the way here in an uber with my kids to find out they are closed.

This was the simplest Avis that I've ever used. Everything was smooth and quick. They even offered…read morea 4 wheel drive SUV instead of mini-van when they heard I was driving to Tahoe. I recommend this location. A little odd/confusing to drive around to the back of the hotel, but it was just as the Yelp picture showed.

Outstanding customer service from the whole staff. From Kobie, to Marco, Allan the manager who runs…read morethe store I forgot his name. Very easy process no Hustle No bustle it was a 123 situation it was very easy to work with them especially coming from a horrible place which is a San Jose Airport had a horrible experience Enterprise but it's too long to type regardless this place is perfect moving forward I know exactly who to get my cars from and so should you thanks guys.

I just had the best enterprise experience. I've rented from enterprise many many times over the…read moreyear but this one stood out to me. I recently got into a car accident and had to rent a car and the insurance company set me up with this location. Upon arrival I was helped out by Jacky and Marcos. They were very thorough, and took their time to walk me through the whole process. Jacky was very understanding and letting me choose the car that best fit me. Before I drove off Marcos even gave me some pointers on insurance stuff and shared about his own experiences and I thought that was extremely helpful! Rented the car for about a week and just returned it today. When I arrived, Jacky greeted me and immediately sent someone to check me out. I believe his name was Kobe who checked out the car and even grabbed my bag of snacks from the car for me. The best part was He asked me if i needed a ride home!?!? Which I did bc I was planning to uber. Before all of this, I rented a car for a few days at Enterprise Stevens Creek and NO ONE offered me a ride home. So thank you Kobe! Don was the one that pulled up in a few minutes to take me home! He wanted to make sure it was a fun and relaxing ride and I really appreciated his humor. The employees at this location are awesome! Very attentive, friendly and helpful. Thank you team for giving me a great experience and thank you for the wonderful hospitality. Def going to come here next time I need to rent a car.

Allen was knowledgeable, patient, professional a little bit of pressure came at the end of the deal…read morewhere it had to be done today or who knows what happens tomorrow

Do not go here! ALLAN needs to be retrained. He's rude, doesn't follow up and lies. I asked to…read morespeak to a manager, not to complain but to further explain my situation and he refused, even said "My manager doesn't want to speak to you" and then even said to me "I'm busy! I have customers here" .He ran my credit remotely, told me I was approved but refused to tell me the terms of my approval. I explained I didn't want to drive over an hour to not favorable terms and waste his time or mine, if he could just give me a ballpark, I could come in and finalize. To this day is been a week with 0 returned call or email. Keep in mind ALLAN CALLED ME!! I started my process online and then he told me "we don't do online, that's a Covid thing". LIES! Hertz car sales advertises a full online process which I completed later with a different location. If I could give this location a 0 starts I would. This is not the job for him, and should consider that selling cars is a matter of customer service and satisfaction. Truly a mess. DO NOT GO HERE and if you do avoid *UPDATE* 30 mins after leaving this review. Allan called me and said the following. And I quote "I'm calling to put you in your place! Your credit sucks! and you're unrealistic" I then explained that everything I inquired for was reasonably accomplished at another location. he also said how dare I purchase at another location. I took a train 2 hours away!!! Because the service I was getting there was AMAZING and nothing close to how he was treating me. Unbelievable. If you Don't want a bad review, don't treat people like scum

The professional gals at the local SantaClara CA office(Walsh Ave) were extremely kind, courteous…read moreand welcoming to me and my brother. We're senior folks and they treated us respectfully and were patient with our many questions and concerns during and after the rental. We got a small scrape on the vehicle and they took the time to explain the process to us which put us more at ease about it. It's a rare pleasure to still find real humans who communicate and care about their customers. I hope i'll have another occasion to rent from this location. Thank you to Frances, Rouaa, and the young gentleman who'd also helped us on one day. Oh and also, thanks to Ali for providing a safe ride to drop me off at my nearby home after the rental. I'm quite surprised to have seen some negative reviews for this location! Clearly, not everyone may have had as pleasant of an experience as i did, and yes, everyone has a bad day every now and then. However, i strongly believe that you get what you give in most any situation or relationship: so as a customer, if you approach staff with human-kindness, courtesy and respect, you'll generally be given the same treatment; but be a demanding, impatient, self-centered creep, and you're more likely to feel the same vibe in return.

I wish there was an option for zero stars!!!…read more I walked in for my same day pick up, and she said there were no cars available. If I wanted to get one of the ones available, then I have to pay extra. It did not mention that when booking nor was she even trying to listen to me as a customer. I started to mention that it did not say it online, then she proceeded to completely cut us off. She handed us the credit card back and said "You know what, nope you can go to the airport. not dealing with this." I mean are you actually kidding me???? Like what kind of business supports this customer service? The fact that I've read multiple complaints about the same person, and she still works there is insane to me. Never coming to this Hertz again, steer away y"all!

I'm currently renting from Avalon, and my experience so far has been excellent. Linda has been…read moreabsolutely wonderful to work with. She has been professional, responsive, patient, and incredibly helpful throughout the entire process. From the very beginning, everything has been straightforward and stress-free. Any questions or requests I've had have been handled promptly, and it's clear that customer service is a top priority. This has been one of the most positive rental experiences I've had, and Linda is genuinely one of the nicest and most helpful people I've had the pleasure of speaking with. I highly recommend Avalon to anyone looking for a reliable rental company with outstanding customer service.

I did a month-long rental of a brand new 2024 Toyota Corolla at a very reasonable price. Barry and…read morehis staff are wonderful to work with and provide personalized service. Towards the end of the month, I realized I would need to extend the rental for another month, and Barry was very accommodating. Overall, a great experience with Avalon for a long-term car rental.

I had an excellent experience with Enterprise Sunnyvale. The vehicle was clean and…read morewell-maintained, making the entire rental process smooth and efficient. A special thank you to Itzel for their outstanding customer service. They were professional, friendly, and attentive throughout the process. They took the time to answer my questions, ensured I had everything I needed, and went above and beyond to make my experience pleasant and stress-free. Itzel's positive attitude and commitment to customer satisfaction were truly appreciated. Thank you for exceptional customer service, Itzel!! I would gladly rent from this location again and highly recommend both the company and Itzel to others.

I rented a car for a couple of weeks with enterprise. It was a smooth process. Great prices and…read moregreat customer service. Erik was very helpful. I will definitely come back when I'm in need of a car rental!

I rented a 12 passenger van from Kevin for a girl's day. He was fantastic to work with van was…read moreclean and drove great. Communication was amazing with fast response. Will be using his services again.

I rented a Toyota Supra, fantastic car, exceptionally clean, fairly priced, and effortless…read morecommunication, would rent again in a heartbeat!