Please save yourself the time and money by avoiding this location. I had a reservation for 11:00 AM…read moreand arrived about 10 minutes early, only to be told, without any concern, "We don't have any cars." No one had bothered to call or email me in advance to let me know, despite the fact that people rent vehicles because they have important travel plans. When I asked why I wasn't notified, the employee replied, "It's not my job." When I inquired about options, I was told I could join a waiting list already four people long or wait indefinitely, even though I had specifically reserved a luxury vehicle. I was further told none would be available that day. When I requested a refund, the employee simply handed me a customer service phone number and immediately went back to eating his food, which he had been doing throughout our entire interaction. This experience was unacceptable. I was shocked to receive this level of service from a business located in downtown Providence, especially as this was my first impression of the city. The lack of communication, accountability, and basic customer service was appalling. I wish I would have caught his name because I 100% submitted a complaint. I don't understand why the location confirmed my reservation if this was the case

Through Costco we rented a budget rental that we picked up here. The storefront says Avis. There…read morewas one person working at the window with a line out the door. Another person was bringing cars out & he was also collecting them. We were given a 2022 Chevy Malibu with almost 30,000 miles. It had some pings & scuffs but happily everything worked properly. After reading some of the reviews, we were concerned, but happily we got off without a hitch.

The north providence location is the most absolute worst experience someone to possibly have with…read morethem I rent to drive for Uber and they never have cars available. They save them for their friends. They are rude and unprofessional. They tried to charge me extra days. They still got paid and put me on the do not rent list. There's only so many places you can rent to drive for Uber. They have cost me months making no money. Just a single mom trying to survive day by day. They are the absolute worst . The two cars I had from them were dirty smelled like cigarettes, I got bad reviews for it no matter how much shit I bought to make the car smell better you could still smell it. You're better off paying a deposit somewhere else and getting better business. Take my advice and save yourself the headache

Cars are never cleaned properly inside or out. I've brought this up with the franchise owner and…read morethe district manager. They were both at the location when I asked how come the cars are barely cleaned and the exterior is filthy. I wanted they just found out their shop vac was broken and they do b it have access to water at that location. But there is a car wash 3 miles away. Fast forward 8 months and still I've gotten into vehicles that have dirty interiors and the exterior is covered with salt and road residue. The windows are not touched. And you can never call directly into this location. They flip the vehicles as soon as you return so they barely spend any time to clean or even refilling the gas if previous renter returned not full. I had a vehicle recently that stunk so bad from previous renter smoking weed and interior was filthy, oil light kept coming on, I had to add a quart of oil. Informed the employee upon my return and I get a "I'm so sorry" nothing for my lousy rental experience. And I rental practically every week. Service is pretty much non existent. I've now given up on this location and will have to rent from the airport location.

I couldn't wait to write this review tonight. I spent all day with Dave and Jay purchasing my new…read moreJeep. I am so happy with the deal I got, with the quality of my new Jeep and most of all with the way my husband and I were treated. I usually DREAD purchasing a car because of the BS. From the moment I stepped on the lot, I felt like a red carpet was rolled right to the door for me. It's New Years Eve and I thought we would be rushed, not at all. Quite the opposite, Dave went to Dunkin and bought me a coffee, Sam, the owner, came over to make sure we were be treated like royalty. I was so impressed. Needless to say, I bought my Jeep and I'm am taking it out on the town with my husband, VIP at the New Years Eve Gala, Convention Center in Providence. I am so happy that I will NEVER purchase a car anywhere else, Happy New Year...Richell Thank You So Much, Sam, Dave and Jay

So I took in my new Tesla Model 3 to fix the back bumper as someone hit it, only to realize that…read more Sam's auto scratched the top trim cap while fixing the car and denied it. They had the audacity to claim that a 2 week old brand new Tesla was magically scratched. Luckily I do have recorders of them doing it as the Tesla comes with a DashCam that records its surroundings. After a debate, Sam the owner says okay just find a Tesla certified body shop to fix and I'll pay for it and after the item arrived he basically said screw yourself I wont pay for it lol. Such a scam. This shop is nothing but a bunch of liars who cant keep their word and are terrible at their job and most importantly, they are people who wont own up to them screwing you over. SO BE AWARE & NEVER DO BUSINESS WITH SAM.

This is the worst zipcar experience ever. Staffs were super unhelpful. When there's an issue with…read morethe car there's no way to reach the staff.

Absolute rip off! Charged $404 for towing and late fees…read morebecause the car's translission failed despite it being not my fault and contacting Zipcar in advance of the end of rental time twice on the phone. Zipcar refuses to return my money after contacting customer service by phone and chat and disputing the charge via my credit card. The car was with a low tire pressure in one of the wheels which we have only discovered when the trip begun. The car's front passenger window was open when we came to pick it up and the driver's seat had a hole in it made by a cigarette. Overall it was dirty on the inside and it gave an impression of a poorly maintained vehicle. The car's transmission failed unexpectedly and without any action from my side. The transmission could not be shifted into reverse or parking mode. I have contacted Zipcar customer support by telephone twice and explained to the service representative that the car is broken and that this is the reason why I am not able to return it to the correct location on time. The service representative advised that I should leave the car at the gas station. I indicated to the support representative that we should not be charged any extra fees as it is not our fault that the vehicle got broken. I was not able to end the trip in the Zipcar app as it was not located at the dedicated parking spot so I pushed it out of the way of other cars to a parking space and locked it prior to leaving the gas station. I was not offered assistance to get to my place of residency by the Zipcar customer representative and had to walk home. The same evening I contacted Zipcar support in the Zipcar app as I was charged $403.92 for the late return and asked that the above amount be returned to me as the reason I was not able to return the car was that it got broken and therefore I am not responsible to pay these fees. On the contrary it is Zipcar responsibility to maintain their vehicles properly and take care of repairs and associated costs.

Hello guys we are Tourist, first time in Rhode Island actually in America we called him from Apple…read moreMap, he said yes and called us 20 times in 8 minutes I am not racist person but this dudes english was so bad we did not understand anything at all. When he get here he was yelling at me I was cool with it. for 8 minutes ride he asked for 40 USD and said pay before we go with really rude way when we said it is expensive but okay he told us left the vehicle and yelled at my mother "Stay 40 dollar pay now before I drive" when my sister said why are you yelling she is 14 btw he also yelled at him "SHUT UP GET OUT" I lose control and yelled at him and said " shut the fuck up bitch ass u cant yell at my family". And uber was only asking for 7 Dollar we went with uber, he asked 40 bucks with 20 years old car that vehicle is not even qualified for uber really rude really bad business man

Screen charge didn't match price he charged me and they sent a "custom amount" receipt with no…read moreitemized amounts. I guess when he starts with "you're paying cash right" it's all downhill from there.