SCAM SCAM SCAM SCAM SCAM SCAM ALERT!!! RUN AS FAST AS YOU CAN. This office is running an insurance SCAM!! I paid for the rental car through Booking.com $486.40 everything included, also the TPL insurance. For the rest of the insurance coverage I had a letter from American Express insurance confirming coverage as per the Booking.com contract! BUDGET didn't want to accept that coverage and made me sign a new contract for an ADDITIONAL $712.67 or they wouldn't rent me a car!!!! Check their REVIEWS, they are DISHONEST AND HAVE BEEN SCAMMING PEOPLE FOR YEARS!! read more

Not sure why there are so many bad reviews here. I had a perfectly normal rental car experience. The folks were nice, the price was reasonable, I didn't have a hassle with the return. It was fine. Another rental place was trying to rip me off on insurance, so I made a call, switched to Budget, got a ride back to the terminal and then get a ride Budget and things went smooth there. Not going to say how awesome they are, but it was a perfectly fine rental experience. read more

Car came with damage and the worker encouraged taking a picture of the damage. She told me that all the damages were noted and asked for a signature. I was dumb enough to believe the employee and signed without verification. During the return, they accused me of damaging the car and told me to sign the accident report. I showed them the picture of the damage and was told that they cannot see the damage in the picture (although the time stamp shows the time & address of its location). I know that Budget will claim insurance, pocket the money, then repeat this fraud to the next customer. This is fraud! So, I am uploading the photo of the damage (prior to driving it off the lot) & the accident report form (where I wrote clearly that this is a fraud). Why bother with all this? Just a matter of principle and do not like being falsely accused! read more

Budget - Fraudulent Accident Report they force you to sign. - Car Rental Near Me - San José del Cabo, BCS

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Horrible - DO NOT USE THESE GUYS!!! Second time renting a car there in last 2 years and both times did a "bait and switch". I reserved a car 3 months in advance through their on-line website and should have been $250. We arrived ~1 hour late for our reservation due to plane delays. They used this as an excuse to tell us the car we reserved wasn't available. Said they only had cars that were $75 more per day. Charged us $758 instead of $250 that it was supposed to be. Dishonest liars!!!! Two guys in front of me had exact same issue. read more

If I could give no stars I would. I made an on-line reservation for a week in Cabo, with an estimated total of 359.08 including liability coverage. When I arrived to pick up the car, they had two reservations under my name, neither with liability coverage. I accepted minimum coverage. Upon return of the car, I was chared a total of $490.62 USD. Attempts to resolve the issue with Budget Customer Care have been frustrating. Agents I spoke to claim to not have any authority, and/or are not permitted to either transfer me to someone in authority or give me a phone number. Use another company. read more

If I could give zero stars I would. They are a total scam I went through expedia.com and the app guaranteed a payment of 159 dollars when I got there Denisse Gonzalez added all these extra charges and lied to me in my face. She also wanted to sell insurance on the car for 900 dollars which I know in San Jose las year I didn't pay that amount in National car rental. She is a liar don't trust her she also tried to charge my card 2800 dollars without telling me before that is completely wrong she tried charging that because the car that I rented was having issues. Check engine light on and miss firing had to stay in Loreto to wait for them a whole day and they didn't reimburse me for the hotel. Don't go here!!! Also requested to talk to there manager Cielo and she never retuned a call nor apologized they are unprofessional. read more

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Echoing the other 1 star reviews - don't rent from this location. They'll scam you. They found a few small scratches way underneath the front bumper when we returned the car and charged us almost $200 in "repair fees." You had to kneel down and look underneath the car to see these scratches. We did the inspection with the agent that checked us in, and she definitely didn't crawl around on the ground looking underneath the car to document that these weren't there before. The car was mostly parked at our rental the whole trip, and we didn't hit anything, so there's no way we caused these scratches. Total scam. read more

Budget scammed me and left me stranded in a foreign country. I reserved a rental car for December 24 through December 31 when I arrived at the airport no shuttle picked us up when I called the business. They said to take and Ava's shuttle shuttle driver told me that budget and Avis no longer had cars I called Budget and they told me to go to the customer service counter. I went to the counter and no one was there. I called back and they told me to go back to the customer service counter and wait so I did that and I made them wait on the phone with me. No one ever came to the counter. I was transferred by the customer service people several times no one could help me. I arrived in Mexico and had no way to get to my destination two hours away because all the budget employees refuse to help me. read more

This is the worst place and is the biggest scam in Mexico. We retuned the car and they charged us for damage at the bottoms of the car which could've been done by any other client. We took pics and videos before we took the car out and showed no damage on the return this is a pure scam don't ever rent from them. I repeat don't ever rent from this company. read more

I should have believed all the poor reviews of Budget Rent A Car Cabo Airport before renting. Lesson learned, the hard way. I WILL CERTAINLY NEVER RENT AGAIN FROM THEM AND SUGGEST OTHERS RENT ELSEWHERE. So the rental was pretty seamless all the way until we tuned the vehicle back in on 1/6/25. When the representative found a tiny scratch under the lic plate on lower bumper. You practically have to crawl under the car to see it. This was not damage that we caused and just a scam by Budget to fleece tourists for more money. Anyway I completely disputed this but they still ended up charging me $150 which I will submit to American Express as they cover any physical damage as a cardmember benefit. Word of advise if you rent a car in Cabo. Take a very, very detailed video(s) of the exterior and interior of the car before accepting. I did this but did not have my camera low enough to see this scratch (See photo) read more

Budget - Car Rental Near Me - San José del Cabo, BCS

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Do not rent from this Budget rental car location. They rent old, beat up cars that shake, have many scratches and dents. Additionally, even if you book online through Expedia, etc there will be additional charges. Even though we declined the insurance since we get that through Chase/Amex etc. they still required us to purchase "monetary" insurance for the vehicle. "Required by law" was what I was told. There is not a lot of recourse once you are in a foreign country and need a vehicle to get around while you are visiting as tourist. Basically, you feel pretty much at their mercy. The whole process makes you feel exploited but without any real recourse at the time of the transaction. You can refuse and walk out but you will still need transportation. read more

Scam alert. Terrible experience with Budget. When we returned the car, they said there was a scuff on the plastic underneath the wheel well. There was not - there was some dirt.. they clearly had a plan to find "something" to extra bill us for . You are held "hostage" because you rely on their shuttle to get you to the airport - so you can't dispute anything they say, or you will miss your flight. We had no choice but to pay $275 for the "scuff". It is completely dishonest and a total scam. They plan it and will do anything to add to your bill. Do not use this place - this or something like it will happen to you too. Their dishonestly should reflect on Budget's overall reputation, even though it is a franchise. Budget should cancel their affiliation with this franchise - it reflects on their corporate reputation. read more

I'd give no stars if I could. Given a lemon of a car that clearly had been in an accident previously. When I hit a bump on a dirt road, something came off the undercarriage and the radiator was punctured. (I was going 10 mph at the time.) Charged $1,000 for repairs, but office won't give me an itemized list of the repairs and their costs, which I need for insurance. I've called multiple times, left several messages and have gotten no response. The people who answer the phone are indifferent and unhelpful. Rent from pretty much anyone else. read more

I was not charged what I was suppose to be charged. Booked through Expedia. Which I've been doing for the last 10 years and have never had an issue until now. I was suppose to be charged $188. I chose the cheapest insurance which was $30/ day. Filled the car up with gas myself, took a video of the car, no additional drivers. Yet. I was still charged 300.88 how this total came out to nearly double =fraud. I didn't signed for this if you want save your self the headache be wise, listen to the reviews, and go else where. Even my check in process was unprofessional by the guy in the dressed up button up w/ glasses on. They gave me a rental with 112k miles on it, it sound raggedy, dented, bumped up, a mess. read more

I cannot express my disappointment and frustration with the service provided by the budget company during my recent car rental experience. Unfortunately, my experience was nothing but negative. When I booked the rental online, your company promised me one rate, but I was told a completely different amount when I arrived at the location. Even after repeatedly asking to confirm the complete total, I was still charged more than initially promised, which is unprofessional and misleading. To make matters worse, your company charged me $500+ after I left the hold on my credit card was initially supposed to be $600, but then I was charged $700 for the hold amount. When I asked to change it to the correct amount stated, Judy told me no, it was just a hold, and it was an accident the money would go back on the card. Customer service said the Miscellaneous fees are $181 and wouldn't be refunded. The rental cars were not cleaned and already had several dents and bruises, including completely missing air condition vents and stained seats. Please take my feedback seriously and do not book with Budget if you want a worry-free vacation in the beautiful Cabo San Lucas. read more

I was charged for 2 broken visors that we did not notice until en route to our hotel when one of them fell in our lap. Not really accustomed to checking visors when renting a car but I will next time. I checked he body, the windshield, bumpers, tires, wheels, upholstery , and took pictures, not visors. $60 for both. Manager assured us we broke them, because why else would I come to Cabo but to spend $400 on a 5 day rental and break off the visors in my rental. Bad customer service, bad business model. I'll never do business at budget again. I'm hope it was. Worth the $60 bucks! read more

Booked 3 day economy car with Budget on CarRentals.com 3 days @ $8.00 / day $24.00 Estimated taxes & fees $11.02 Total amount of your booking $35.02 Picking up the car was easy. There was a shuttle ready to pickup with a Budget sign. But when I got to the counter, they told me Mexican liability and damage /collision insurance was mandatory so the breakdown (below) resulted in me paying over $200 more than what I expected AND a $1000 mandatory deposit so hopefully you don't max out your credit limit while on vacation. The car was scratched up quite a bit so we made sure to mark everything on the inventory prior to leaving. Thankfully we weren't charged anything additionally than what I have listed below ,upon return. Day 3 x 167.44 = 502.32 CDW x 3 627.90 = 1883.70 SLI x 3 418 = 1255.17 Airport fee 18% = 655. 41 Service charge Fee = 43.32 ERA x 3 41.65 = 124.95 Subtotal = 4464.87 16%IVA = 714.38 Total: 5179.25 pesos = $247.46 After checking my credit card statement I was charged $255.61 for the three day economy rental. It would have been cheaper to take a cab or shuttle. TIP: Bring a copy of your auto insurance and make sure it says coverage included in Mexico if you don't want to go through this hassle. read more

Budget - This is the sign posted on the counter about their insurance requirement. - Car Rental Near Me - San José del Cabo, BCS

We had a good experience overall. They tried to give us a large car but let us switch to a smaller one. I left a computer bag in the first car and they drove 20 minutes to my hotel to return it to me. Maybe they deserve five stars for that! read more

Took a last minute trip to Los Cabos where the hotel told us it'd cost about $250 round trip to go from the airport to the hotel, then back. While we sat at the airport, we decided we'd be better off renting a car for the same price/cheaper, but could leave as we pleased. Booked with southwest, where I think it was about $17-20 a day. So cheap, I really don't remember. Once we landed, we checked in at the kiosk/desk they have at the airport. He gave us instructions on where to meet the drivers, as well as informing us that there would be a room full of vendors/taxi drivers trying to trick us into thinking they worked with Budget. Which, he was dead on about. Took a car about 5-10mins to pick us up from the airport. It wasn't until then I looked at the reviews and was instantly nervous about booking a car with them, but at that point it was too late. When we arrived, we were greeted and checked in. They are practicing social distancing and do have processes inline due to COVID. When it was our time to speak to a rep, they provided us insurance options. We went with an option that was around $30-$40 a day. We didn't have time/well enough signal to ensure our car insurance would travel over to Mexico, so just went the safe route. Unlike many of the reviews here, we weren't pressured into getting insurance, but it was advised. (Could've been different if we sounded uninterested, not sure). The car we had wasn't the best, but it was clean, had air condition and was cheap on gas. We inspected the car with the rep, signed some paperwork (most of the contracts are in Spanish which is silly because as a non-Spanish speaking couple, we had no idea what we were signing). Fast fwd, during our trip our flight was cancelled, which meant we needed an extra day with the car. Although we couldn't reach them by phone, we were able to email them about getting the car extended a day and they literally did so with ease. Overall, we spent $218.43 for our rental for 5 days, 4 nights. (Not including gas). The customer service was very good, the reps were nice. I even waited 2 weeks to write this review to make sure no extra charges appeared on my card, so far so good. read more

They don't use fast break at this location. The car we got was dented all over. The suv we got had crappy pickup . There was an error message on the screen the entire time in Spanish so we couldn't see normal information about the car. The Bluetooth on the radio required an app that was not available anymore because it was out of date. The checkin process took too long because of the non use of FastBreak. Overall the employees were very friendly and the shuttles came quick so that's a plus. Insurance seemed a little pricey. read more

Budget - Slooooowwwww car - Car Rental Near Me - San José del Cabo, BCS

If I can give zero stars I would . Let's start the Rental Experience arriving at SJD all other car rental desks were manned except Budget. Make your way out finally found a van waiting . Assisted by courteous Van Driver to the rental office . I was given a Volkswagen Jetta filled with scratches , not even a functioning radio ! The office was like a crazy market place chaotic as several individuals were soliciting Vacation Ownership Sales and Booking Agents for local tours and activities . Upon return , Budget wanted me to pay for damage -a scratch that was already there when I rented. I requested to speak to the manager Jorge who after disappeared hiding from me! Do yourselves a favor . DO NOT RENT A CAR FROM THIS BUDGET location . read more

My girlfriend and I rented a car here last June, and it was a terrible experience. Since I have auto insurance through the credit card I used to pay, I declined their insurance policy multiple times. When we returned the car, they tried to charge me for their most expensive insurance policy. I told them I declined their insurance and asked to see the paper where I did not initial. They refused and as we had a flight to catch were forced to pay. When I filed a claim against them with my credit card company, they emailed us their insurance policy paper with my forged signature on it. Lesson: Always ask for copies of everything, take pictures of things you sign or don't. And maybe even record the conversation. These people will try their hardest to scr*w you. Also, please put your review on google too! read more

I got finaced by them. Best advice I can give you guys always take pictures of EVERYTHING before you take the car. They claimed that chipped the right front bumper when I clearly didn't. I'm pissed and don't recommend these rude fucks. read more

Watch out for scams! We had reservation for $250 and when we went to pick-up the car, the girl at the front desk told us we needed to but "International 3rd party Insurance for Mexico" that would cost an additional $450. This isn't a real thing, but 3rd party insurance is a real thing, and we had confirmation of paying for it on our reservation. She said our reservation wasn't valid, despite us reserving with budget already. Despite her saying we were "legally required" to have this imaginary additional insurance, she eventually haggled and gave us the car for $450, which is still more than the $250 for our reservation. Obviously we won't be booking through Budget again. read more

Rented a car through the hotel. Told us to get one from budget. They drove the car to our hotel. The car had a broken windshield. Luz, the agent, told me she would change the car for us. The next day I called her. She never responded. They also charged me extra hours, something that I wasn't told upfront even when I told Luz we wouldn't be returning the car early enough. read more

Complete crooks. They lie to your face. Make sure to only get liability. Use Cactus Rental. Screw you over at every chance. Do not rent here. Shut them down. Had to do a charge back on my credit card as they charged up $35 even though the tank was full. read more

We were on vacation at Cabo San Jose and needed to rent a car; Budget San Jose was the most affordable place so we made a reservation and got a taxi to get to it. As we arrived we were told that there was no more cars available and the agent Daniela was not willing to deal with the problem. She told us that they didn't have any cars available and when we insisted she went somewhere and came back after 5 minutes confirming the upsetting news. We asked to be reimbursed for the taxi, since it wasn't our fault that they didn't have a car and to be shuttled back to the hotel as well and she refused. We asked for the manager and she told us that he was in Cabo San Lucas. I was very upset with their lack of responsibility in letting people reserve non-existing cars and kept asking her what could they do about it. She had the nerve to tell me that since we didn't pay they wouldn't do a thing. Another couple arrived in the meantime and they had payed for the reservation and she tried to ignore us and help them (who were being helped already by another worker.) We finally gave up and left to the Payless agency, that is walking distance from Budget and there the staff was so much helpful, even though they also didn't have any cars. The agent Carlos told us what to do and where to go. We ended up renting the car from a company called Mex Rent a Car. If you had the same experience, please call 1-800- 621-2844 and open a formal complaint. This way this company will soon lose the right to be a Budget franchise. read more

Travelocity gave us a $60 credit which we used on our following trip. Do not book a car rental with this place nor pay their bogus insurance they claim you must have! As frustrating as it is, just keep walking to the next place until you get what you want. We ended up renting from Hertz, no extra insurance needed. Wasn't the safest van because alignment was way off so it shook down the highway and no gas when they gave it to us but it was a van and we were finally off on our fun adventure! read more

Worse experience ever... They will force you to buy a liability insurance even though it's not disclosed in their original ad.. I complained in the Avis/Budget social media which they contacted me his text response.. I will send you an update, if they resolve my complaint... read more

Do not book this car rental service in Cabo. NO bus service for the airport to their location. Very unprofessional

Do not go here. Budget car rental is not on anyones budget. They will bait you for their insurance even though you already prepaid and have insurance. I got scammed over $1000 USD for 10 days rental. That is just insurance and they give you a pretty old beat up car seat for the price of a brand new car seat for your visit. This place is baiting people who are gullible. Which I didn't have time and energy to argue since ive waited an hour at least since I got there and half hour at the airport for the shuttle. read more

Do not do business with these crooks. They REQUIRE 3rd Party liability insurance which is not required by MX law. And, they will accept ONLY THEIR OWN insurance at $ 32 / day. So we made a reservation for $ 21 / day on the company website. By the time they added all their other charges, the rental exceeded $ 100 per day. We got jerked around for 2 long hours. They try to wear you down. They told us they were willing to waive the insurance requirement if we would agree to a $ 2000 deposit. Then, they proceeded to write up the rental at the full price at $ 1100 for a 10 day rental. Finally, we left, walked across the street and rented with Alamo for 40% less. Avoid - Avoid - Avoid. read more

Thieves. They advertise cars onkine wuth Expedia for $15 per day...then they force you to take their basic liability insurance for $37 a day...plus their service fees and taxes...total ended up at $75 per day! Their office is the furthest of all from the airport.... Pick up took more than an hour to get the car ready! And Maryzol.....i hope you never meet her. She tried to drag me out of the car screaming at me when I left for the airport. Yhese guys should be sanctioned for their deceptive business practices and removed from Expedia. read more

I should have checked yelp before using them. They hit you with mandatory fees when you return the car. Cost more than twice what I booked. read more

Just like everyone else here has said. We were warned about this bait and switch, but called and talked personally with someone at the desk, who assured us that we were only paying about $25 a day. So, we thought the person we talked to was wrong. Boy, do we wish we would have read these reviews ahead! It cost us $1155.18 for a 10 day rental. It was supposed to be a car with a gps, just in case our phones didn't work. No gps. So we will warn anyone that you can't trust this business. I don't know about any of the other car rentals, but I think they are all alike down there. read more

As every other reviewer has noted, DO NOT RENT A CAR HERE. The quoted rates you will see when you book online are complete nonsense. They require you to have local insurance for liability which, of course, costs 30-50$ per day. When we made our reservation we were quoted a total cost of rental of $8 for a 4 day rental. That's absurdly low so I blame myself for not immediately suspecting something. The total cost for the rental ended up being $230 due to the incredibly high insurance cost and due to their charging me $50 for an additional day when I was 1.5 hrs past my arrival time. So basically when you rent from this Budget office you have no price transparency ahead of time and are essentially held hostage and forced to pay whatever amount they want. read more

What a scam! We got there and were told we were required to purchase liability insurance. The woman at the counter lied and told us the price was set by the government (we found out later it's not). They charged us an additional $42 a day for it. read more

Dishonest and Deceptive. These guys are thieves. I prepaid for a week. Picking the car up they wanted another $500 for collision insurance and taxes. Totally a scam. They said its the law in Mexico. What a lie. This is a franchise and Budget in the US is not affiliated. Do not let them scam you! Stay away. read more

This place is crap. Be aware that when you sign your contract at the beginning and get their "full coverage" insurance they make it a point to tell you that the key isn't included in that coverage. Half way through our trip our car stopped working and they claimed it was because the key had water and was oxidized. Lies. They did take a new car for us to our hotel but when it came time to turn it in they claimed we had gotten the key of the first car wet and that's why the car didn't turn on. Long story short, they wouldn't let us go until we paid for the key. Worst experience ever, NEVER rent a car with them. read more

They force you to buy all the insurance, claiming it's legally required and feigning ignorance if you try to argue. My 3-day booking was supposed to cost $51; they charged $261. Other than that bait-and-switch my experience was positive: the car was new and clean and performed well, service was OK, returning the car was problem-free, and the location is convenient to the airport (with the shuttle). But yeah, that hidden fees scam... read more