Stay away! The shuttle from the terminal to the rental car location was simple and quick, but that is the only thing that went well. We arrived and went to the counter to rent the vehicle. We told them we decline all insurance coverage as it even states on their wall, additional insurance is NOT REQUIRED. When the agent gave me the paper work to sign, I noticed that they put insurance on the rental agreement and they tried to get me to sign it. I said I refused insurance and then they had to find a supervisor to remove it. I also declined fuel. When we returned the car the next week we drove it over it over an hour back to the airport. They told us everything was fine. We put filled the tank with fuel before we returned the car. When we received a copy of the final bill via email (this was a mistake, we should have demanded a physical copy), we found that they charged us for an entire tank of gas that we did not authorize and vehicle damage as they said vehicle had a flat tire. The vehicle didn't have a flat tire, we drove it an hour to get it to the airport, the tires were fine. Basically they will try to scam you here in all kind of ways!!! Stay Away!!! Also, when I sent in a dispute they refused to reimburse us for the "vehicle damage" aka flat tire and the fuel. They don't even have the right vehicle on the photos (see attached picture). We checked out a grey car, and returned a grey car. But the photos for the vehicle that they put on our check in form is white. We didn't paint the car!!! read more

Hertz - umm...not the same vehicle - Car Rental Near Me - San José del Cabo, BCS

What occurred at Hertz Cabo Airport (SJD) was not a mistake or "inventory issue" - it was a deliberate bait-and-switch scheme executed under the Hertz brand. Upon arrival, we checked in at the Hertz counter near baggage claim and were explicitly instructed by a Hertz employee to go outside and locate a woman holding a Hertz sign for shuttle transport to the rental facility. We followed these instructions exactly. The woman with the Hertz sign reviewed her list, confirmed that our reservation was on it, and then informed us that no Hertz vehicles were available. This explanation is indefensible. We had: * A confirmed reservation * Hertz President's Circle status * Arrival at the instructed pickup location * Written proof we were "on the list" When challenged, the representative offered shifting and contradictory excuses, including: * Booking through a third party * Not prepaying (which is not required nor standard for rental car reservations) She then asked how much we paid and what insurance we selected -- information that is irrelevant unless price manipulation is the intent. Immediately afterward, she summoned an individual from a different rental agency who offered a vehicle at a rate over FOUR TIMES higher than our confirmed reservation. This is textbook consumer deception. For clarity: AVASA franchises multiple brands at SJD (Hertz, Dollar, Thrifty, Firefly, Alamo, etc.) operating out of the same facility with a shared vehicle pool. The assertion that "Hertz has no cars" while sister brands miraculously have availability at predatory prices is patently false and intentionally misleading. When we requested to be taken to the Hertz office to speak with a manager, the shuttle was refused, effectively coercing us to accept the inflated alternative or be stranded. This conduct constitutes: * False advertising * Bait-and-switch sales practices * Misrepresentation of availability * Coercive and deceptive consumer practices It is shocking that Hertz permits its brand to be used this way. This was one of the most unethical experiences I've ever had while traveling internationally. Avoid Hertz at Cabo Airport at all costs. If you book here, expect your reservation to be meaningless and your arrival to be met with extortion-level pricing under duress. This location should be investigated. read more

This is technically a 1 star review but because things ended well at the end, I decided to give them some grace after all. I did not read any of the Yelp reviews before booking or do a little Reddit research which I totally should have. I left the easiest cheapest rental car experience in my husbands hands and it was a total no brainer to get the 1 week rental at the price of a one way taxi ride from the airport. Not only does he have the president's circle status, we figured hertz is always the way to go. We did find some really cheap rental car options for like $6/a day but decided to pay a slightly bit more in order to be "safe". When we landed and went to the hertz desk, let them know about our online reservation, they immediately told us where to go, guided us, even took a picture so one of the workers would be able to identify us when we were going to the shuttle. The ride was under 5 min from the airport and when you get to the hertz building they basically handle all of the car rentals, thrifty, sixt, Avis, etc. So even if you went for the cheaper rental car options with the other companies it would've been exactly the same. As soon as we went up to the desk, the guy working there was already ready to peel us apart and go IN on us. We just didn't know it yet. The president's circle awards were never mentioned but honestly who cares. A car is a car and we just needed it from point a to point b. Everything was good-ish, there was some tension, we got to the paperwork part and that's where things went south. Immediately. We were told we needed to have additional coverage/insurance because the Mexican government required it. A full blown lie. Our credit card already offers the maximum insurance. They kept using intimidating tactics to try to get us to sign off. It would've tripled the cost of our car rental AND they continued to press press and press. Almost to the point where we weren't allowed to declined. When we stood our grounds they kept trying to intimidate us saying if something happened to the car well they have our credit card and can charge the full amount on there if they wanted to. Things like that were just the beginning of it. Of course, their intimidating tactics got to my head and as we're waiting for the car. I realize we have no filled/signed copies of the receipt. Meaning they can make anything up if something were to happen. So I went back to let them know I would like to see it again (this was also all in Spanish to make sure there was no miss communication) and they did NOT like that. It was a horrible experience. If you don't do what they say they will treat you poorly until you try to give in. I also started reading the reviews on Yelp and did a Reddit research and sadly, this has been the exact experience for so many. What saves this to a 4 star experience is we did in fact get what we paid for. We got a car that worked awesome during our stay, we had no issues with it and had an amazing experience returning it with no surprises or additional charges or extra anything. The drop off experience was a 5 out of 5 while the check in for sure was a 1. Overall, I would probably never rent a car here ever again. Or if I did I'd just already know what to expect and probably just hold my grounds without feeling the intimidation creep in. Either way, that's no way of treating clients and tourists. It's just wrong lol. Thankfully we weren't a whole family waiting with our kids and not understanding anything and we did get the car in a great condition and dropped it off the same. But this could totally be scary had it not turned out that way. BEWARE. read more

I am a Hertz President's Circle member, and this was by far the worst rental experience I've ever had. I upgraded to an Alfa Romeo at the Cabo San José location for business meetings. The car was filthy inside and out -- sand, coffee stains, sticky residue, mud everywhere. I sent it back twice for cleaning, each time waiting about 20 minutes, and it was still dirty. I eventually had to clean it myself at my hotel in under 10 minutes. No follow-up or accountability from staff. The car was delivered with only 1/4 tank of gas (paperwork initially said 5/8, later corrected), and the vehicle itself was mechanically unsafe -- heavy vibration, misaligned steering, and pulling to the right. The next day I had a flat tire while traveling with three colleagues. Roadside assistance said a tow would take three hours and only carry two people, then told me to drive with a flat tire to another location. After nearly four hours, I was told they didn't want to deal with the hassle of the flat tire and was instructed to drive again with a flat tire. Only after calling Hertz Corporate did they agree to replace the car -- with a lower-tier vehicle that was even dirtier than the first. Mud, sand, sticky surfaces, and even a dirty towel left inside. I have photos of everything. Nearly nine hours were wasted, I missed meals, and I was late to all my business meetings. No compensation was offered for the downgrade, filthy vehicles, or massive inconvenience. Completely unacceptable and unsafe experience. I would not recommend this location to anyone. read more

See all

Do NOT rent from Hertz at Cabo Airport (SJD) -- ITS A SCAM!!!!! I would give negative 100 stars if I could. This is one of the worst rental experiences I've ever had, anywhere. You book online at one price, then the second you're at the counter they ambush you with "mandatory" insurance you don't actually need, at marked-up rates, betting you're tired, jet-lagged, and won't push back. It got worse at return. I brought the car back in perfect condition and had a Hertz employee inspect and validate it on the spot. No damage, no issues, signed off. Then they hit my card with a surprise $250 charge anyway -- no explanation, no warning, no chance to dispute it in person. They wait until you've left the country to do it. I've since found I'm far from the only one. This location has a clear pattern of fraud, and a quick search shows plenty of travelers reporting the same issues. STAY AWAY!!!! read more

Slow... not efficient at all. Waiting room full of people already approved waiting for cars. At least they upgraded us that's the only reason I gave two stars. read more

Terrible maintenance on the cars. Horrible customer service when they break down. Way more expensive than advertised. What more need I say. I am embarrassed that I did not look at reviews before renting. read more

Came on here to report a truly awful experience with Hertz in Cabo and realized they have over 100 one star reviews. This is on me I suppose. When we returned the broke down beater a week after we pulled off the lot (check engine lights on, phone charger inoperative, windshield wipers in dangerous condition) they all but laughed. It's clear from the glazed over look on everyone's eyes, both employees of Hertz and Avasa (which appears to be the 3rd party that services all airport rental companies) reports of broken vehicles are par for the course. They had no wiggle room on offering any sort of different vehicle or, God forbid, an upgrade for the hassle. It took $12 in toll roads, 90 minutes round trip and an hour wait to return this vehicle and end up with the same exact crappy Mitsubishi Expander. Manager Emmanuel of Avasa did not care, wouldn't even make eye contact, and himself was likely burnt out from constant complaints and returns. Avoid this place at all costs. read more

I read all the reviews here and was worried about being scammed for the rental when using my credit card insurance. At my surprise when I got there there was a sign on multiple walls that insurance is not required and it comes with the minimum 3rd party insurance. They were really not pushy at all when I said I had insurance, I just had to sign a paper that I didn't want their insurance. Rental process and return was a breeze. I only paid $50 for 3 days of rental. read more

Hertz - Sign on the wall saying that the rental comes with the minimum third party insurance. - Car Rental Near Me - San José del Cabo, BCS

We rented a car from here with full insurance. We were rear ended by a tanker trunk on the second day of our trip. Hertz promised to get us a replacement vehicle. It never happened. The insurance adjuster tied our car bumper on with bailing wire and we were left with that car for the rest of our trip. Driveable but entirely unsafe, so we ended up paying for Ubers everywhere. We even had an appointment to get a replacement car at the downtown Cabo office. When we arrived, they knew nothing of our appointment and had no cars. Hertz lied to us continuously about what was going on and we never got a replacment car. Avoid this company at all costs, even after driving the car back to the airport they accused us of driving the car, well how else would we return it other than to drive it?! Rude, unprofessional and liars. Don't even think of renting a car from them. read more

I would give HERTZ through Avasa zero stars if I could. The issue is not that they have the worst process, but importantly, this is a VERY DISHONEST business. They will lie, add fees, and cheat. The manager, Lorena Michel, simply does not care. AVOID this place unless you enjoy being scammed. read more

This place will completely gouge you on the cost of insurance and taxes. I reserved online and my 5 day rental was a little over $100. Now I know that doesn't include insurance or airport fees so i usually multiply the quoted price by 3 to 4. This time we paid over $700 for a 5 day rental. Our insurance was $63 per day- another couple we chatted with paid $50 per day for their car and were upsold by $1000. Go elsewhere!!! We have been Hertz customers for a long time and have rented here on many occasions. They used to be fair but the last few rentals the cost of insurance and taxes have continued to go up! And although they offer a nissan or chevy vehicle - you'll get stuck with a Renault- a vehicle that cannot meet US safety standards. read more

Hertz - Look at all the added fees! - Car Rental Near Me - San José del Cabo, BCS

Yea, got swindled like everyone else here. Thought I was paying extra for the Hertz brand, meaning a quality car and quality service. But the operation is as close to a scam as you can get while still technically receiving a car. They charged me an extra $37 per day for mandatory "third party" insurance which wasn't included in the price I booked online. Then my family and I waited for about 2 hours for our car to arrive. The extra money I paid compared to cactus rent a car just went to lining someone's pocket and certainly didn't equate to better service (quite the opposite). I wonder if Hertz has any idea what these jokers are doing to their brand? read more

DO NOT CONSENT TO ADDITIONAL COVERAGE IF YOU DO NOT WANT IT! I was disappointed with the recent experience I had regarding the offering of additional coverage. I pre-paid for a rental and was assured by multiple parties (including the information agents at the airport) that I should NOT accept any additional coverages. During the interaction at the rental counter, I felt harassed by the Avasa/Hertz rep to accept additional coverage. In my tired and frustrated mental state (early wake up, long drive to airport, and long flight--with wife and kids), I did not have the energy to argue further. I want it clearly noted that I did say no to the coverage at least twice. Despite this, the agent continued to press the issue in a manner that felt excessive and inappropriate, going so far as to say that the additional coverage was required by the Mexican government. Upon raising the issue with Avasa/Hertz customer service, they said that by signing, I consented and was justly charged what I was charged. Apparently, I should have had to say "no" a third time--more forcefully or by raised my voice (in front of my wife and kids and other patrons). That is an unreasonable and unacceptable expectation to place on any customer. Renter beware. Do better than me, and stand your ground on the spot! read more

Pay attention to the low ratings. This location will do everything they can to charge you more. Insurance, time of arrival, don't have what you rented but we can upsell you. Every trick in the book. Use national or enterprise at San Jose del Cabo. Especially if you have insurance through your credit ca read more

Hertz - The worst rental car companies in Cabo - Car Rental Near Me - San José del Cabo, BCS

Certainly not the Hertz School experience when expects. Had to wait hours to get the car.

STAY AWAY FROM THIS CRAPPY RENTAL LOCATION. If I could give this place no stars I would! They "upgraded" the vehicle because their small suv couldn't fit all the people we needed. We waited 3 HOURS to get this upgrade because according to them we got this super last minute. They gave us a FILTHY mini van and the attendants response was "yea well you were in a hurry to get the vehicle".WELL YEA WE WAITED 2.5 HOURS! When we asked for a discount , they were adamant that we could not. When we asked for their names to make a formal complaint , they all denied to give us their name. General manager was a complete asshole too. LIKE I SAID, STAY AWAY FROM THIS SHITHOLE. read more

Hertz - Dirty vehicle inside and out. They lagged because they were washing and pumping gas - Car Rental Near Me - San José del Cabo, BCS

See all

This place is awful, first the guy helping us out was giving us a hard time because we got insurance through booking.com then we literally waited 1 hour to get our car, if you are not the right color you wait longer a lot longer, if you ask them why it's taking so long they tell you, that you had to pay extra to get your car faster. Like we don't pay extra with all the hidden fees. Do not rent here this place is a joke and no one cares!!! read more

Worst car rental company they ruined my entire vacation the car they rented us broke down in less than hour and when we called for roadside assistance they expressed zero concern or urgency and said a tow truck would come and get us and take us back to the hertz location THAT NEVER HAPPENED we were stuck in the street for 3+hrs with no additional follow up or help from them and we were left STRANDED! read more

Hertz - Hold for over 15 mins and other attempts were unsuccessful - Car Rental Near Me - San José del Cabo, BCS

ZERO STARS!! I wish Yelp had a no stars rating. First of all we booked on Expedia and we reserved a JEEP WRANGLER. When we got to the place the guy said that they didn't even have the car in their lot to rent. So we got stuck with a NISSAN KICKS.. what kind of car is that?? Anyway, we were supposed to pay $300 car and insurance included. We even bought $66 extra insurance on the website before we got to cabo. So basically once we got to cabo we went to pickup our car and they said the insurance we bought on Expedia was NOT ENOUGH. He said we had to buy a $350k USD liability insurance.. wtf lol I don't even need that in the United States. Anyway... don't come here.... They just SCAM SCAM SCAM. Also be careful if you do end up renting a car with the "COPS" here. They will try and shake you down, especially if they know you're a tourist. They did that to us. They stopped us and said the driver was on his phone. I was the passenger and I had my phone on me, but he said the driver was on the phone which again HE WASNT. Anyway, they pulled us over and said he had to keep the drivers DRIVER LICENSE... there's no way we were going to leave our documents here in Mexico LMFAO. Anyway... we told him no one was on the phone and he called his "supervisor" and they were just BSing the whole time because I told him show me proof the driver was on his phone and he didn't have proof so basically he had to let us go. I would honestly just say DONT COME TO CABO. read more

See all

I had a really good experience at this Hertz. Based on reviews, I was expecting an issue. I think this is a good example of the minority yelling really loud but it's just the minority. Driving in MX isn't a big deal either. SF and LA are way worse. We rented a mini van and when we arrived they didn't have one. So he offered options and on was a 2020 Surburban for $15/day extra. We went with it and this went great for our whole trip. Returning was easy. No surprises and no issues. read more

Hertz - Rental Car - Car Rental Near Me - San José del Cabo, BCS

Staff is kind. However, prices are not as expected. I paid over four times what I was quoted. Be prepared to put $1000 dollars for a week's trip. The deposit was returned, but I ended up paying $745 total. Also, don't get car insurance prior to this trip, they will not recognize it here. read more

Should have read the reviews. It takes 45min to get your car that you've booked weeks ago. Shitty operation.

Just go to cactus. Their insurance is included it's more transparent and I regret not following all the YouTubers who recommended them. That's C-A-C-T-U-S and book ahead of time if you're going during any holiday American or otherwise read more

Thrifty and Hertz are the same at Cabo San José airport in Mexico and both suck. I gave them 1 star because zero wasn't an option. I rented a full size SUV and was show a Chevy suburban for the week. What I got was an raggedy Mini van. They wanted to charge me two times for a Chevy suburban but since they didn't have any I took the mini van and returned it after 3 days and they charged me over $500.00 I strongly recommend not renting from Hertz or Thrifty in Mexico. It's a rip off Look at the itemized Bill and you will see fees that equal 47% of the daily rental fee. read more

Hertz - Car Rental Near Me - San José del Cabo, BCS

I rented a car for 2-weeks in Cabo from Thrifty Car Rental with confirmation number and pricing.. -1st week a smaller car at price of $266.35(Charge shows as HERTZ) -2nd week larger vehicle for $534.99- (Charge shows as HERTZ) We return car rental on 4.28.2023 end of vacation. At time of the drop off I gave them my credit card and WAS CHARGED additional $1665.46 along with the previous charges of $ 534.99 & $266.35 The location of the car rental was in GUERRERO MXN not Cabo!! Located inland Mexico which is 1286 miles from Cabo!!!! I am having issues with the bank charge of $1665.46 because I was present on the day the card was run. Returning the car I asked for the paperwork and was told it would be emailed. to me (*no receipt given to me at time of drop off) We have been coming to Cabo since 1985 and rent a car every year for 2-weeks. My rental was not through Hertz it was through Thrifty Car Rental which consolidate to a newer location with several car rentals represented. Now I am fighting with my bank on this charge... I would never do business and will go to Catcus car rental next year and moving forward. I never reserved a car with Hertz it was Thrifty and now have to fight this transaction of $1665.46 with my bank which show of a location 1286 miles from CABO= STAY AWAY FROM THE HERTZ!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Wow, never again. The total price was three times what was quoted ($640 instead of $219 for five days) and full of hidden fees. They charged for premium insurance that we had declined. They charged for an extra driver that we didn't add. The variety of other random fees were exorbitant. This is an offshoot and not the larger Hertz that you're used to using in the US. I should have looked at the reviews and gone with BBB. These folks are unrepentant scammers. read more

Maria Elena Miranda Hernandez was the worst front desk representative. Not only did she charge us $2,295 US dollars when it was supposed to be paseos (we still haven't gotten our money back+ we were charged twice) but she also wrote down the wrong time to return the car causing us to be there early or else we will need to pay extra. We told her if not 3 times that we will return the car at 2:30-3pm due to our airplane to be at 5pm and she confirmed she can do that. Despite her being super slow, she gave us the receipt with highlighted information but did not go over it with us to confirm everything is correct before releasing us. We later found out that the time on the due date was incorrect and when we called the customer service line they said we will be charged extra+tax of every hour being late and if 2+ hours we will be charged the full day-- letting us know will have to talk to the Hertz location where we picked up the car to negotiate this mistake. We asked for a direct phone call since we couldn't make it to the location due to 50 minutes of driving there, they were unhelpful as well and said this location does not have a phone number. Maria caused our vacation to end early and wait at the airport nearly 5 hours of doing nothing but waiting to check in. If I could give 0 stars I sure would. Even though I recommended this place to many people coming to Cabo but no thank you, I'll make sure I inform them of this bad experience as well. read more

Terrible service and rip off! Charged three times as much as advertised and we reserved. Even though we had mexican insurance, charged us excessively. Made us wait for car even tho reserved. DONT USE HERTZ unless you want bad service and over pricing. read more

Scammers. Will take pictures before rental in dark and after in the sun. Claim dirt is damage. Charge you a deposit outside of rental fee. Try to sell you timeshare and experiences while waiting for your car. Separate parties and then lie to them about what the others wanted. Make you wait far in excess of the time required to get your car so they can try and sell you more. Hertz can't actually help you as this is run by a franchise operator. Do not use them. read more

I have rented from this location many times as I am a gold club member. In August they there was almost an hour wait to get a car. They ended up charging me for a whole extra day because they check me out at the wrong time. Also the charged me extra for an extra driver which happened to be my spouse. They are not supposed to. Today my husband rented from that location and they charged him $30 a day for the supplemental liability insurance. It was $12 in august. Had I know that Hertz puts their name on a shoddy operation like this who makes up their own rules and gauges customers at will I would never have used them. Not only have they lost my business in Mexico but I refer a lot of insurance rental business in the states as I work for a major insurance company. I am done with Hertz. read more

The worst!!!! So pissed off about this experience!!!! They charged almost $1,000 to my cc the day before my car was due back for no known reason. Impossible to talk to anyone there. They are different than Hertz in the states. Had to dispute with Amex and they ended up reversing after much back and forth. DO NOT USE!!! GO ELSEWHERE!!! read more

Avoid this Hertz at all costs. Total rip-off. Not a corporate sanctioned Hertz location so they can do whatever they damn well please. I booked the reservation through Hertz. I am an elite member. I was told the full insurance coverage was $38 additional per day but after waiting for a shuttle in the hot sun and dealing with a painfully slow check-in process at their offsite pick-up location, they casually whip out a chart that lists full coverage at $60. I was approximately 40 minutes into the process and too tired to look elsewhere. The "premium" car (read crappy Passat) I reserved wound up costing me $100 per day. It was laughable that some young kid walked carefully and slowly around the car noting the many dents, scratches and paint chips. As is the case everywhere in Cabo, some dude came over telling me my car would be free if I agree to go to a 45 (read 3 hour) timeshare tour ::cough:: The icing on the cake was that the gas tank was half full. Do you have any clue how hard it is to fill a gas tank back to 1/2 when you are traveling alone in Mexico? The moral of the story is that I could have rented a limo to get me to Cabo San Lucas and my other couple of jaunts for less than this car cost. Do your homework and find a better option. I am normally smarter than this. And for the complete tool in the glowing review below bagging on Platinum members, get in a car accident in Mexico and you will see how far your Chase CDW gets you. And nice jab at the folks that might not have credit limits to handle big holds on their limit. No sweat off my Presidents Circle, Platinum Am Ex back but I have enough compassion for those who don't. read more

Hertz - Car Rental Near Me - San José del Cabo, BCS

Terrible service! Overcharged me. Terrible shuttle service to and from airport. Terrible car.

Do not...I repeat, do not waste your time trying to rent from them. They will nickel and dime you. The lady today charged my card for an amount she was not authorized to and then tried charging my other card even more money. She denied this and then I showed her the proof from both of my cards alerts and she pretended to be shocked. She tried showing me how she converted the 9000 pesos and looked dumb realizing she overcharged me twice. Thank god Wells Fargo blocked one of the charges. They will force you to get added insurance that is not needed. I told her to cancel my rental and she kept trying to get me to stay. Fuck you lady! Her attitude was disgusting from the minute we stepped to her counter. Every time she tried to over talk me and tell me "well maybe you don't understand what I'm saying." No bitch! I understand perfectly that you're lying, I'm calling you out for it, and now you're trying to play innocent. The minute I called her out for her bullshit and overcharging me she dropped the attitude and tried to be nice. No lady, I don't trust you. I had her cancel my rental and my fiancé and I left. We called cactus across the street. They came and picked us up. We were in and out in less than 30 minutes. Price is reasonable, no added cost and they are honest. Fuck Hertz, thrify or dollar...whoever they want to call themselves. THIEVES!!! read more

I felt like it was extremely confusing to rent a car for our vacation in Mexico and I honestly didn't trust the estimate we received. Usually I book Hertz online and feel confident about it, but just to be sure, I actually called Hertz International Reservations and talked with someone who was great. She told me, and it loosely said in the contract that includes all fees and taxes. I asked multiple times if it includes the mandatory Mexican insurance and it did. It said on the contract that Supplemental daily and personal insurance would be an additional $17 total for the day. In all, I was quoted 131.71USD plus the $17 in insurance which I intended to pay. At the counter, the quote came in quite differently ($4620.11 MX) which is about $230USD. For one day. So, even though I tried my best in advance to have something in writing, it didn't matter.. Even though I tried to go through a well known company. It didn't matter. But, I went into the experience anticipating that I was likely going to pay more, so although I was disappointed, I wasn't surprised nor was I upset about it. It was more laughable than anything. The staff was extremely friendly and the car was spotless. The entire pick up and drop off process was simple for me and wasn't much different than in the States. But there is obviously a difference in how our rental car processes go in the States than they do in Mexico. I'll probably use Hertz again, but given the amount of Americans who use some of these rental car agencies, one would think the leadership at Hertz/Avis/Budget, etc. would get things straight so people don't leave so frustrated and confuses. My advice, bank on spending an additional 50% for your rental. If you go in with that mindset, your vacation won't be ruined. That was my approach anyway. read more

Here are a few things to know. yes they lure you in with low daily rate, then offer 3 types of insurance that seem to be negotiable in pricing, these almost double the price & have w/ varying degrees of coverage which all seem have deductibles to pay. if you rent at the airport there is a 19% tax , if you rent in town there is a 13% hotel zone tourist tax but only on the insurance they said. They charged my credit card 2 security deposits which 2 weeks later I still have not gotten credited back- there is no phone number to call the offices so you have to file a complaint online & I also did a charge back on my credit card. If you pay with a debit card you avoid the 4.5% "transacation fee" but then have to deal w getting your security deposit back. Ive heard Cactus rent a car is much better!! read more

Avoid at all costs. Got off the plane and stopped at the counter in the airport just to be told they don't have any cars and I was on my own. Enterprise fot me a car and most of the people in their office had been tuned away from Hertz. This place is a joke and contacted corporate who also said sorry this sometimes happens. read more

Be very careful. Not only will they try to "upgrade" you to a POS car, but they'll upsell the gas option, and then they hand you off to a handler who is nothing more than a timeshare salesman. Drop off worse; get there early. Took 45 minutes for them to inspect car and get us to the terminal. Never again. read more

Worst car rental experience ever. That's all you really need to know. Go somewhere else and save yourself the grief. If you think you might get a good deal here, you won't. If you think your car will be ready when you arrive, you're dreaming. If you like being lied to about when your car will be ready, this is the place to be! If you enjoy being annoyed by someone trying to sell you a timeshare while you're waiting 40 minutes for your car, then this "business" is like heaven on earth! Terrible experience. We'll never use them again. read more