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    Budget Truck Rental

    1.0 (3 reviews)
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    Budget Truck Rental

    Budget Truck Rental

    3.0
    (2 reviews)

    I'm pretty sure Budget truck rental is not all this place does, but it's at least one of the things…read morethey do. After being screwed over by U-Haul, I made a few calls to find a Budget truck. Waaaay better choice. They'd let me pick where I wanted to return it (U-Haul wanted it to be returned wherever THEY decided they needed a truck that day...). The guy at Offsite was extremely helpful in dealing with my chaotic situation. He didn't end up having the size truck I needed, but he called around to other locations as I sat in the office & found me one across town and put it on hold until I could get over there. Note: when doing truck rentals you may get better rates on-line (as there are on-line discounts only) or sometimes the individual dealers will cut you a break if you call them directly. Try both ways! BOTTOM LINE: Budget truck rental may be a little more expensive but you can select where you pick up and drop off the truck which makes it a WAY superior choice to U-Haul.

    I don't usually write reviews, but I think this could save a lot of people from the stress that…read morecomes with renting a Budget truck. I made the reservations a month before my big move across the US. On the moving day, I was on a tight schedule as I had to arrive at my new home at a certain time. I arrived at the Budget rental place and the lady at the front desy told me that my truck is available, but the dolly that I needed to move my car across the country is not available...."I called to tell you about it yesterday..." Umm ok-so I make the reservation over a month ago and you call the day before to tell me that an important part of my moving sipplies is not available?? Does that make any sense? She kept repeating "but the truck is here"...ok so she got 50% of it, but what about the rest? I even tried speaking to a customer service rep and she was basically useless. It took her 20 mins to look up available car dollys within 100 mile radius and still could not "find" anything available. When I spoke with her again and I suggested she keeps looking, maybe try a larger radius, she said it would take her about 2 hours to get back to me. I was so upset I just told them to forget it and went to a nearby Uhaul instead (which, by the way, was much more helpful and a lot quicker at getting things done). So not only was Budget disorganized, unprofessional and indifferent to my needs, but when I called the customer service department later on and complained, they said "sorry" and that they couldn't do anything more for me. I asked to speak to a manager, but did not get anywhere. These people need a lesson in customer service if you ask me. If you're going to screw up a major thing like that, at least make it up to the customer-a "sorry" just doesn't cut it for me. Needless to say, if you want to avoid hastle and added stress when you're moving, do not reserve with this company.

    Budget Truck Rental - truck_rental - Updated August 2026

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