What a joke, 2 young employees have a problem staying 10 minutes after closing to help someone. Very unprofessional and rude to customers.

My husband scheduled to rent a truck to move furniture from storage to our house. The person on the phone said to be there by 4:30. When I arrived at 4:15 it was closed and locked. Sign on door said open 9-5. I panicked because we had people coming to help load furniture at 5. Called the national headquarters and customer service department and the only thing they could do to help was cancel the reservation. Geez, thanks for the help. This place is unreliable. read more

I tried giving these guys a chance,but their phone is disconnected. Oh well. Off to Uhaul.

I wish I could give this place 0 stars. Made a truck reservation and when we got there there was no trucks available. When we walked in the store the guy behind the counter was telling some poor customer on the phone to fill the gas tank on one of their trucks until gas poured out because the fuel gauge was broken. Are you kidding me?! He then basically told us to get lost and go to Uhaul and acted annoyed that we were there. Some of the worst service that I have ever received anywhere. The icing on the cake was that after being assured that I wouldn't be charged for the reservation I was charged anyway for a truck that was never rented. Do yourself a favor go anywhere but this place/company. read more

The people were nice but my truck lite on fire from bad gears and have not gotten a refund they even left me in my car waiting at night alone in the dark on a major highway all night long from about 1 am to after 7!!! read more

I ordered a truck for January 28th to move back to Washington State after the death of my husband, they claimed my reservation was for Feb 28th, The woman was rude to me and not willing to assist me and asked me to leave, This is the most unreliable disrespected place I have ever attempted to do business with. I WOULD AVOID THIS PLACE OR ANY BUDGET RENTAL PLACE AFTER THE RUNDOWN THE CUSTOMER SERVICE GAVE ME WHEN I CALLED TELLING ME I COULD RENT A TRUCK OVER AN HOUR AWAY IN 2 DAYS..... read more

What a complete disaster. As if the stress of moving isn't enough , this place just exasperated the experience. First off , we rent a 24 foot truck. One mile down the road the engine light comes on , and a loud audible brake warning is screaming in the cab. I take it back to them , and the girl at the counter states " well , we don't have anymore rentals right be , but there is another 24 footer in the back you can use ". Fine .. perfect , right ? NO !! We drive to the house we are moving from and try to bring the loading ramp down .. it is BENT !! It takes myself , my girlfriend , her daughter , and 2 of my XXL size neighbors to get it out. After the load in , my neighbors had to follow us to the new place ( not in their plans ) to help get the ramp down for the load out. This went on several times. After loading in on another occasion we went to pick up a washer / dryer set for the new place. Again .. 3 of us , PLUS the seller and her brother to get this bent ramp down !! Then to the new place where we had to inconvenience new neighbors who luckily were home to help us get the bent ramp down. This went on and on and on for two straight days. My girlfriend called their emergency roadside assistance number ( have the cell bill showing this ) to no avail .. no answer !! We finally get done moving , exhausted .. and prepare to take the truck back the night before it's due at about 9:30 PM , as I had to be up for a 2 hour work commute at 5 AM. Go out to start the truck ( nope , it's DEAD ! ). No lights had been left on in the cab or back as I checked ). Finally at about 1:30 AM , my own roadside assistance company got to the new house and got their truck running ( AFTER I paid them $ 75.00 out of my own pocket !! ) Finally , to be a standup citizen after driving the truck several miles that I did owe gas and mileage on , I go to the gas station. There .. the gas cap will NOT come off !! So .. I took video of that ! We finally get the truck back to their drop off , minus the gas I could not put in. Got back home at 4:00 AM .. which meant , no sleep for me. I called the truck rental place at 9 AM , told the same girl who rented it to us of the horrific experience , and she stated " that just isn't right , you shouldn't have to pay , but that's not my decision. Here's a number for our corporate office. So .. I call the corporate office , and tell the operator of my experience. She stated " Well , I can reimburse you the $ 75.00 you spent to get the truck running , and another $ 75.00 off of the truck rental. I then asked to speak to a Superviser. About an hour later the Supervisor calls me back , I tell them of all the issues and inconvenience I just went through , and they repeated the same offer. I told them I did not want to pay for anything except the gas I did use. The Superviser then said that I would have to contact their executive offices ( which I did ). Their reply ?? " We have had several people rent the truck after you with no issues ". REALLY ??? With my statements and video ?? Complete denial on their part !! Then their email stated that " No records were found of you attempting to call roadside assistance ". REALLY ?? With cell phone records to validate this ? Again .. they are in complete denial. My balance that they took out of my account was $ 206 , for WHAT ? I for one will be suing them in small claims for a full refund , and will make it a point to steer anyone away from this company via social networking and online reviews to help them avoid the nightmare experience that awaits them. If I was at fault for anything it was not being given the chance to inspect the vehicle with their associate beforehand. She handed me the keys , and I as an average consumer expected at least a tolerable experience .. guess NOT !! Stay away from here people. You're welcome ! : ) read more

This place was horrible from beginning to end I would never recommend using this office. Their office staff was unprofessional and rude. when I returned the car they wanted a receipt for a full tank of gas. I filled up at Arco station right next to where their office is located and used my ATM card. I did not get a receipt thinking I would not be required to need bring them in a copy. I tried to show them the charge on my banking app but they were in interested. Two weeks later I get a bill from Budget indicating that they're charging me A $9.99 refueling charge. On their wall they show there will be a $9.99 refueling fee plus a charge for all fuel however there's no charge for any gas pumped so it appears they are charging me for no gas. I will be contacting budgets corporate office to get this corrected do not rent from this office they are a rip off read more

They deserve 0 Stars. Rented a truck for 9 days. When I walked in the store the girl (suppose to be the manager) behind the counter was rude from the get go. Then she started telling me to fill the gas tank on one of the truck, even though my time was limited and was willing to have them fill it. Just kept giving attitude. Then promised to have the owner call me once the truck was fueled up and give me my total, since he supposedly is the only one who can take care of it and was on a conference call. Are you kidding me?! The WORST customer service that I have ever received anywhere. Still no call back!! Do yourself a huge favor NEVER use Budget Truck Rental in Temecula, go anywhere but this place. read more

Don't think this place is doing you any favors by having the walk around completed prior to you picking the truck up..........YOU WILL be held responsible for every ding and scratch not notated on the walk around sheet........BTW also list ANY abnormalities on the windshield......this is how they make up for the discount you have been given.........GO ELSEWHERE!!!! read more

Terrible customer service. If you do for some reason decide to rent a truck from Budget, make sure you specifically ask for their ROADSIDE ASSISTANCE. We asked for and paid for their damage waiver with a $500 deductible. After getting the truck home and loaded up, my husband noticed one of the tire sidewalls was bubbled out and would have blown out on the road. So instead of risking an accident, he called their hotline to have the tire replaced before leaving on a cross-country move. It took over two hours for the repair truck to arrive, and another hour for them to replace the tire. We thought all was well and went on our way. We then received a bill in the mail three months later claiming their truck was "damaged" during our rental period, and outlined charges for the tire replacement that totaled just under $500. Awfully suspect that the charges total just under the deductible waiver. I called their corporate office to have the bill explained, and discovered that there is an optional roadside assistance that we could have purchased to cover this instance. The trouble with that is that we were never offered "Roadside Assistance" when we went to pick up the truck and were not even offered the optional damage waiver...I had to specifically ask for it. Had I known about the roadside assistance I would obviously have paid for it. So their terrible customer service and lack of clarity regarding their coverage options earned them a 1 star rating, which I wish could be 0 stars. Avoid Budget Truck Rental unless you don't mind surprise bills in the mail. read more