The employees here are friendly enough, but they seem to be so understaffed that everyone has to…read morewait about an hour, in my experience. I picked up a car and waited about 50 minutes to be helped, then when I dropped off I waited about another 40. They do not answer the phones very often because the employees are oversaturated with customers, and while I feel for them, I was still inconvenienced by the lack of staffing and so were many other people I saw and spoke to. There is also a fee of $500 that is added at the end if you pay with debit, which is reimbursed after you return the car.. I'm not sure if that is standard procedure for car rental places but it came as an unwanted surprise for me. This review is primarily negative due to the long wait times, though.

Saw this place had bad reviews so was hesitant renting from here. But they had a better deal here…read morethan other locations to where I live. When picking up the car, there was only one agent and got there at 8am for my rental scheduled at 8am but the doors were closed but then waited a bit and it was opened but another person had beat me to it. So had To wait until they were done. More people can after me so I'm sure it took them a while to get serviced. For me, probably left with key in hand around 845. No problem with getting a car and satisfied with the car given to me. Only thing is, it wasn't Cleaned Up. The interior you can tell was not vacuumed since the last person who rented it. But I guess I can't say much, since I returned it and I know for sure they had to vacuum it for the next person. Hey we went camping to sequoia, what'd you expect. Returning was just as easy and quick, well once it was my turn. Got there a little after 8am but this time there were two agents and both were helping two customers ahead of me. So was there for a half hour. between waiting and then being helped. So can't complain, and plan on renting from this location in the future.

I made a reservation for a ford transit van and had to call several times to push the reservation…read moreback because our escrow got delayed. Spoke to Jason a few times he was always very nice and helpful. We picked up this morning. Service was excellent!! dealt with Jason again he was amazing. Everything was super easy and he saved us a ton of stress.

Arriving at enterprise, this place was already zooming. There was more than enough assistance that…read morewas informative, pleasurable, and accommodating. I had a reservation. I ended up waiting longer than my actual appointment, but enterprise upgraded me to a better vehicle on the house. That was a steer in the right direction! Prices varies on vehicle types, and the longevity of the rental. Zip on down to Enterprise. Where they won't have you spinning in circles

Always rent from Enterprise for years now. First time to this location. Did not disappoint! Fast,…read morefriendly check in. Smooth process. During my trip I needed to extend one more day. No need to wait on hold to get a rep and beg. Accomplished it through a simple text message. The return was great as well. Quick and hassle free! It has been my experience, especially with Enterprise, that if you're having issues it's usually YOUR fault. Show up with all your documents, proper payment, and reasonable expectations and you'll be fine!

1 Star - Absolute Waste of Time…read more I reserved a car with a 6:00 PM pickup time, which YOUR system allowed me to select. While driving to the location, I called ahead because I noticed they close at 6. I was then told that 5:50 PM is their "cutoff" and that since I'd be arriving at 6, I couldn't get the car I already reserved. So let me get this straight: If 5:50 is the cutoff, WHY does your system allow a 6:00 PM reservation? This caused me to waste time, money, and completely disrupted my plans I ubered there and had to uber back. No warning, no notification, no accountability--just "too bad." This is either terrible communication or a broken reservation system, and either way it's unacceptable for a company this size. If you can't honor reservations at the time you allow customers to book, don't offer that time. Simple. Extremely frustrating and unprofessional experience.

We the unthinkable happened to us we had an accident and our insurance company provided Enterprise…read moreRental. This was the best and easiest part of our process. When you're in an auto accident it is a time consuming, painful (mentally & physical), emotional just to name a few. Enterprise made our inconvenient situation to a more convenient situation. The staff are super friendly and fast. We've tried other rental car companies in the area any most are fair to good but Enterprise is Outstanding. I won't mention the name of the company but when we went to go pick up our rental car there was three people in office and no cars to rent on the parking lot! I was so dissatisfied that I didn't even Yelp that company. But that's the way it goes not everyone can get 5 Stars. Thanks Jeff for your Outstanding Service. We'll use Enterprise for future rentals. And Yes referrals too. Keep up the great work.

My husband called from the body shop where we dropped off my van to check vehicle availability for…read morea rental and your employee, Emily was extremely short and abrupt with him, borderline rude and unprofessional. He didn't even have her on speakerphone and I could hear her tone just sitting next to him. If you're having a bad day, I hope your day gets better. But, I pray you never have to be in the situation we have been in which is already a high stress situation and your unkindness and lack of customer service has not helped in any way. My husband is a very laid back and chill guy and for him to say you were not very nice is saying a lot. We did not use your location, we just called for availability and was rudely rushed off the phone and was told you had no rentals available. We went around the corner to the Ynez location where we treated like valued customers .

And do not rent from this place. I was supposed to get a car back in November and they ended up not…read morebeing able to take my payment so the two men inside told me to call and cancel so I can get my money back. We are now in January and this whole company keeps giving me the runaround every single time I call them. They owe me $400 and have yet to give it to me. It's to the point I think I'm not the only person that they've done this to but people aren't fighting hard enough to get their money so they give up. I call every single week. Every single person at budget has an attitude and nobody knows where my money is.

my husband rented a car in vegas and returned it to this location the next day - these people didnt…read morecheck his car in and rented it out and we got billed 3 days overcharge !!! this company refused to help and reverse charges never responded to email and denied seeing us return the car. do not rent with avis/budget ever !!! still trying to dipute over $800 overcharge with my credit card !!!

I guess 1 star is better than none. but unfortunately I…read morewasn't impressed with the Avis in Temecula. if I rent cars I go to Avis in Murietta. Joe is Awesome.

Rented a car on Monday due to my truck being repaired. rented it for a week. When I picked up the…read morecar it was on empty and reeked of pot! Filled up the car ($53.00) thinking I needed it for a week and tried airing it out. I ended up only needing it for two days and obviously returned with a full tank of gas, and it still stunk. I was told that it wasn't their problem and I should have just returned it with the same amount of gas! They didn't care how the car smelled. Said they could discount my bill $20. I DO NOT RECOMMEND THIS AGENCY. If I ran my business this way I would not have a business! Bret S.

I was the best man at my friend's wedding and I wanted to get him there in style. Mission…read moreaccomplished!! Piloting Ruby is an experience you can't really describe. If you're second guessing yourself about renting this car, don't!! You won't regret it The process was as simple as can be, and one of my favorite part of it was that you weren't discouraged from testing the limits of Ruby. It puts you at ease. Thank you Jon and Miri for making this process so enjoyable, and I hope to do business with you again.

Jon is amazing, the car is Ludacris and both made my 40th birthday the best!…read more We took Ruby downtown San Diego and tried out the autopilot mode. This car is impressive, my favorite feature (other than ludicrous mode) is the lane changing feature while in auto pilot. Don't worry, the car will find a spot to get over when it's safe! Mind blowing! Once in San Diego, many people were giving complements on the car. I had a guy in a Mercedes AMG say he was jealous... car folks know that's a compliment for sure! If your looking for a stylish, fast, and gas station free trip then rent Ruby and "Launch" your trip into another level. Thanks again to Jon, Miram and of course... Ruby!

I made a reservation for a standard car rental at this specific location. Got dropped off and…read morewaited just to find out that they did not have the type of car I had reserved and received a confirmation for. The employee did nothing to try to resolve the issue and just stated that he was sorry. There were several cars in the parking lot that appeared to be standard or compact. Do not rent from these clowns.

Absolute garbage incompetent representative at this location including the manager Isaiah is an…read moreabsolute idiot. I disagreed on getting their insurance policy on the rental and they got so upset and threatened to kick me out of their office. I booked through Priceline and because it was a low rate they were trying to push their insurance on me. Even the associate told me that this is a very low rate and it usually costs more than $300 for the day rental. So to make up for the low rate they tried to push their insurance on me. I filed a complaint with the corporate office and have everything on recording. Extremely unprofessional stay away from this garbage place. The manager is an absolute incompetent moron who has no idea of customer service and how to handle the clients. Just drive up north about 2 miles. There's another location on Madison Ave and it's much better service. Stay away from this garbage location. Both the associate and manager are incompetent idiots.

do not rent from Avis / budget in Temecula . the make…read moreemployeee that worked on 11/6/2025 is a scammer and lies ! I told him I needed a one way rental to Miramar san Diego with a drop off at 6 pm the next day. he offered me an electrical vehicle , sta ding ding there looking at the mileage to office home back to office and then Miramar I told him if I don't arrive in Miramar by 6 pm then don't take the car when they close , there is no key drop off after 6 pm . again 6 pm drop off time mentioned . he then gave me a hybrid , I said and how much is this car to get me to Miramar tomorrow? I assumed more than the original toyota corolla he offered when I called on the phone . he said no it's no more money , $130 same price . I asked several times and 6 pm was mentioned about 3 times ! I arrived T Miramar the next day around 5 pm they said it's $260 !!!!!!!! I said oh no I was told it was going to be $130 one way drop off 6 pm . they said it's now a 2 day rental ! I called him at temecula office ! he completely lied and said he told me it was going to be 2 days !!! I said u told me several times it will be $130 , you are completly lieing. he's dishonest unethical and a lier . he should be fired!!! I'm very angry , I will call corporate office tomorrow he then said well you signed the paper work !!! scammer, awful distgusting individual! stay away !!! buyer be aware he will steal your money

Booked with them because they had the best deals in the area-beatingTemecula and Riverside. I…read morebooked and reserved online. Luckily, there was no line when I went to pick up and I was out in 3-5 minutes. Something I found interesting that has never happened in the history of me renting cars: they offered me a choice-Corolla or Camaro.I went with the Corolla. Not to mention, they are opened on Sundays!! Meaning you don't have to keep it the whole weekend. Who does that outside of airports-not asking you Turo. They're located within the Murrieta Spectrum, a pretty big plaza. However, no real designated place for their fleet. Not to worry because it seems you can leave the car anywhere when returning. Well, anywhere on their section of the plaza. Returns can take awhile-but they don't have to. Mostly if you want a receipt or some type of paperwork. Very old school here.

I had such a great experience at this location! Picking up my rental was so easy and hassle free…read more Joe was exceptional! I have other options closer to me for renting but I will go out of my way to go to this specific location! Thank you Joe!