What a joke, 2 young employees have a problem staying 10 minutes after closing to help someone…read more Very unprofessional and rude to customers.

My husband scheduled to rent a truck to move furniture from storage to our house. The person on the…read morephone said to be there by 4:30. When I arrived at 4:15 it was closed and locked. Sign on door said open 9-5. I panicked because we had people coming to help load furniture at 5. Called the national headquarters and customer service department and the only thing they could do to help was cancel the reservation. Geez, thanks for the help. This place is unreliable.

Absolutely terrible experience. The customer service was unprofessional and dismissive from the…read morestart. What should have been a simple process turned into a headache because nobody seemed willing to actually help or explain anything. They refused to accept my payment method without offering any kind of solution. Instead of working with me, it felt like they just didn't want to deal with it at all. On top of that, the communication was horrible. I wasn't getting straight answers, and at one point the employee just started speaking in another language mid-conversation, which made the whole situation even more frustrating and uncomfortable. Overall, this place seriously needs to do better with customer service, communication, and basic professionalism. Definitely not the experience I expected.

Jose and staff were great. They have a new clean yard and…read moremy truck was ready to go on arrival. Plus a fair price made it worth while. I will definitely use that location again.

Very good location Eva helped me at this location very professional and direct. I highly recommend…read morethis business A+

New trucks, good service. I think it's a good dealer for uhaul trucks. The guy at the front desk…read morewas straightforward and easy to work with.

seems to me they got my review removed. these people robbed me of my $200 cash deposit. they didnt…read morecooperate with the temecula police either to show video surveillance. we had to then contact the better business bureau. do not come here i repeat do not ever come here. culprits were old heavy set man with receding hair line and young white man also heavy set. save yourself the hassle. please. they will take your money. we rented just a flat bed also and refilled the gas. proof all on our side. and we finally got our money back 4 weeks later. never ever come here. they will rob you

Absolutely terrible. Nobody here and no way to get in touch with anyone. I waited outside for an…read morehour, and every time I called the phone number the automatic system told me they would call me back. The one time the system called me back, the message said that the system was down. I ended up returning to a different location, and after sitting outside for an hour, was sadly disappointed to know that they wouldn't refund any of the charges or discount the charges for the rental due to the debacle. I think everyone has a right to have time off from work, but if they leave the office early for the day, why not leave a sign on the door?

The process was quick and easy. Very friendly service. I was able to get a truck same day and…read moreeasily return it.

GREAT PLACE TO COME RENT UHUAL! owner is really nice and…read morehelpful guy 100% recommend this place. 5 stars

DANIEL was professional, very down to earth and felt like a long time friend…read more Best of luck in your future endeavors

Excellent service and value. The car was clean and very…read morenice. This is my go to for local car rentals. I hope they will open more locations!

This U-Haul on the corner of Jefferson and Los Alamos is the best in the area! They have a wide…read morerange of truck sizes to fit your individual or family's needs. They also carry various moving supplies like different shapes and sizes of boxes, tape, bubble wrap, etc. Service is always helpful and friendly. Dropping off is also easy since you can drop the truck off after hours at the truck drop-off area and you can leave the keys in a drop box. There are also storage rental units available on the premises.

Called at 7am to confirm hours of the enclosed units and was put on hold for 45 minutes after being…read moretold there was one customer ahead of me. I needed the information more urgently than that so I was able to drive down to the office and ask that question... in person... while still on hold. While not a SINGLE member of the staff was answering the phones. So when the Assistant Manager spoke to me the first time saying "there is one customer ahead of you" she knew full well they had no intention of picking up the phone again and were absolutely fine wasting my time. She lied directly to my face when confronted with this information. Wildly rude and unprofessional. Clearly once they have your money they do not give a damn about respecting you or your time. We will be moving our business elsewhere.

WE ALL HAVE RENTAL HORROR STORIES (BUT NOT TODAY)…read more For over 30 years, I have rented more vehicles than I can recall. However, this location stands out as THE best. The staff is friendly, informative, and efficient, covering everything from contracting to closeout. I GO OUT MY WAY TO SHOP HERE My wife asked me, "Why do you drive across town when U-hauls are nearer to us?" My response: I drive across town because they provide the best quality equipment and service. THEY GO OUT OF THEIR WAY TO KEEP ME HERE I pass about 3 to 4 providers on my way to this location because they provide everything I need without aggressively pushing products and instead focus on my needs. MANAGER AND STAFF GET THINGS DONE FOR YOU There's a solid management team at this location. I've been there several times, and the staff is top-notch. I've shopped at this location for about 18 months, and they deliver every time. ARNOLD SCHWARTZENEGGAR RATING "I'LL BE BACK!"

Unclear return policy for over the counter purchase of a brake controller. $315 Echo Bluetooth…read moreBrake Controller that doesn't work. Came in 3 weeks after purchase and received a heavy push back from Dustin P. As no manager was on duty, he called and texted other managers as well as corporate manager. Receipt has no details of return policy. Now U-Haul is saying that no return on electronic devices. Nothing written on receipt, nothing posted on the wall.