Great service they helped me as I maneuvered my way from Menifee to Encino after originally moving…read morefrom my place in DTLA. I needed a lift gate to tackle a stacked washer and dryer that weighed over 1000 lbs it worked great. The price was reasonable and even though I was a day behind I was not charged an extra day. I realize everyone's go to is U-Haul but if you want the upgrade where the steering wheel doesn't shimmy and shake and the seats don't feel like your sitting on a bail of hay then Penske is your upgrade. There trucks are just newer better and provide a comfortable ride after moving 8-10 hours it's a comfort you feel and will appreciate on the way to unload the truck lol. Customer service is prompt and will answer usually on the first ring. So call them you won't regret it.

They always have late model trucks available, always take last minute reservations, always provide…read moreefficient, fast and friendly service and always outperform the guys with the orange trucks covered in dorky murals. Those other guys do not have the option of huge stainless steel shelving that folds up against the wall along the entire box like Penske Truck Rental does. Penske is the only choice that makes sense.

What a joke, 2 young employees have a problem staying 10 minutes after closing to help someone…read more Very unprofessional and rude to customers.

My husband scheduled to rent a truck to move furniture from storage to our house. The person on the…read morephone said to be there by 4:30. When I arrived at 4:15 it was closed and locked. Sign on door said open 9-5. I panicked because we had people coming to help load furniture at 5. Called the national headquarters and customer service department and the only thing they could do to help was cancel the reservation. Geez, thanks for the help. This place is unreliable.

Jose and staff were great. They have a new clean yard and…read moremy truck was ready to go on arrival. Plus a fair price made it worth while. I will definitely use that location again.

Absolutely terrible experience. The customer service was unprofessional and dismissive from the…read morestart. What should have been a simple process turned into a headache because nobody seemed willing to actually help or explain anything. They refused to accept my payment method without offering any kind of solution. Instead of working with me, it felt like they just didn't want to deal with it at all. On top of that, the communication was horrible. I wasn't getting straight answers, and at one point the employee just started speaking in another language mid-conversation, which made the whole situation even more frustrating and uncomfortable. Overall, this place seriously needs to do better with customer service, communication, and basic professionalism. Definitely not the experience I expected.

Very good location Eva helped me at this location very professional and direct. I highly recommend…read morethis business A+

New trucks, good service. I think it's a good dealer for uhaul trucks. The guy at the front desk…read morewas straightforward and easy to work with.

I have rented a car hauler from this location 3 different times in the past 2 years and they have…read morebeen very nice and easy to deal with. The guy that hooks up the equipment was fast and checked all the operation of lights and sent me on my way. I have made another reservation for tThursday April 30th. I will follow up after this rental but I will say the reservation on the phone was fast and simple.

Absolutely terrible. Nobody here and no way to get in touch with anyone. I waited outside for an…read morehour, and every time I called the phone number the automatic system told me they would call me back. The one time the system called me back, the message said that the system was down. I ended up returning to a different location, and after sitting outside for an hour, was sadly disappointed to know that they wouldn't refund any of the charges or discount the charges for the rental due to the debacle. I think everyone has a right to have time off from work, but if they leave the office early for the day, why not leave a sign on the door?

The process was quick and easy. Very friendly service. I was able to get a truck same day and…read moreeasily return it.

GREAT PLACE TO COME RENT UHUAL! owner is really nice and…read morehelpful guy 100% recommend this place. 5 stars

when Danny took me to my car, the back windshield was broken on both sides. He upgraded me to a…read more2026 Toyota Camry. It was a wonderful ride. They also dropped me off, which saved me an Uber ride. kudos to Danny and Greenleaf auto rental. I appreciate the reasonable prices. Phyllis Bell Atlanta, Georgia

These guys are probably the best rental car company lower deposits nicer vehicles. They've got a…read morefleet of Camry hybrids and Ford Maverick hybrids. They always get me in a hybrid. I appreciate it guys. Thank you Craig for all the hard effort. I really appreciate it. Definitely the best rental car company I've rented from all of them. Patrick M

The move into storage was easy and went fantastic. The office was super helpful…read more They answered all my questions

I chose U-Haul because of the brand and I thought it could be trusted and reliable for my storage…read moreneeds. Instead I've dealt with erroneous information, late notice letters, site manager not returning any of my calls, and even a prelien notice although my form of payment was on file for autopay (they had systems issues). This all took place in less than a month. I have many options of storage in the area. Price was not a factor but brand trust and servwas. I have since moved out and would never choose or recommend U-Haul for storage to anyone! When Carolina, the site manager at the location on Jefferson Avenue in Murrieta Ca, finally bothered herself to get on a call with me, she showed no empathy for the mistakes made. I asked her to ensure a letter in writing is mailed that the pre-lien notice was sent in error and my account is up to date. All I got was a billing statement with a zero balance. If your system can bother me with erroneous pre lien notices you can bother yourself with sending me the same written notice it's an error and is resolved. I had hoped to get that in writing since I wasted more of my time writing a review on their business site. Nope! I moved out the same day that I finally got to speak with Carolina primarily for her lack of care or concern. If she would have apologized and assured me that I would have no further troubles with their system not charging my autopay, I might have given them a chance. However, she did not even bother to care when I mentioned I would most likely move out due to all the issues in less than 3 weeks. I moved out same day and still was not able to get any letter of apology or statement that my account was paid in full, moved out, and no lien was placed- even though I was told their EA-- whatever that is- would email me. Throughout this ordeal the staff was kind, courteous and showed more concern than the site manager- it appears they're used to making up for system, corporate, and management issues. This review, and google review were my next options and more importantly word of mouth! To help an interested party be aware of getting in contract with U-Haul for storage on Jefferson. You lost a great customer. And I really doubt you care since that's all I've gotten since I moved in- and out; lack of concern, no reliability & can't be trusted system. No thanks! Got better things to do than deal with a business

WE ALL HAVE RENTAL HORROR STORIES (BUT NOT TODAY)…read more For over 30 years, I have rented more vehicles than I can recall. However, this location stands out as THE best. The staff is friendly, informative, and efficient, covering everything from contracting to closeout. I GO OUT MY WAY TO SHOP HERE My wife asked me, "Why do you drive across town when U-hauls are nearer to us?" My response: I drive across town because they provide the best quality equipment and service. THEY GO OUT OF THEIR WAY TO KEEP ME HERE I pass about 3 to 4 providers on my way to this location because they provide everything I need without aggressively pushing products and instead focus on my needs. MANAGER AND STAFF GET THINGS DONE FOR YOU There's a solid management team at this location. I've been there several times, and the staff is top-notch. I've shopped at this location for about 18 months, and they deliver every time. ARNOLD SCHWARTZENEGGAR RATING "I'LL BE BACK!"

Unclear return policy for over the counter purchase of a brake controller. $315 Echo Bluetooth…read moreBrake Controller that doesn't work. Came in 3 weeks after purchase and received a heavy push back from Dustin P. As no manager was on duty, he called and texted other managers as well as corporate manager. Receipt has no details of return policy. Now U-Haul is saying that no return on electronic devices. Nothing written on receipt, nothing posted on the wall.

We had a GREAT moving experience with Grizzly! A 1 bed 2 bath, ~700 sq. Ft. Apartment was moved in…read more6 hours for $940. We had a lot of stuff and our new place has stairs to get up, so it took longer than anticipated and was difficult, but they did a great job. They were extremely nice, helpful & cautious with our items. While it was expensive, it was very worth it! I'd recommend them and use them again.

TL;DR: Absolutely do not recommend. Quoted 5-7 hours for a 1 bed 1 bath 900sq ft apt, took 9 so it…read morecost way more than expected, even though I'd already taken everything out of the closet and bathroom to make packing faster. Crew argued all day, two left before finishing. They broke dishes and hid it from me. They "lost" a box of dishes on a move that was only 10 minutes away, point A to point B, so it's hard to see how a box could actually get "lost." There was a box left in the truck at the end of the move that I believe was actually that box of broken dishes they "lost" even tho the mover claimed it was his box, so now I am missing irreplaceable handmade pottery and a bowl from Japan. After multiple emails, they told me they found the box and then have apparently lost it again. ---- We are a military family and move a lot & this was by far our worst moving experience. Estimated 5-7 hours for packing, moving, and unloading a 1-bed/1-bath apartment but it took 9. They kept insisting it was because packing takes a long time, but in all of our moves it has never taken this long to pack our things. I'd already taken everything out of the cabinets and off the hangers in my closet and bathroom myself, so all they needed to do was pack it up, not deal with any of that extra handling. The timing was still way off, which meant the cost ended up much higher than quoted too. I also asked upfront if there was an extra cost for packing and they said no it just adds more hours, but then was charged for boxes and packing materials. Two of the crew spent much of the day arguing with each other, and one kept pointing out that they were behind schedule without it actually changing their pace. Two guys left before the job was finished (understandable given how long the day had already run, but not great). They also broke some of my dishes and were told not to tell me. When the crew lead was wrapping up, he told me the truck was empty so I started walking that way to check. He seemed reluctant and insisted it was empty, but I checked and noticed there was still a box inside, which he claimed was his own. The next day I discovered a full box of dishes missing, including a bunch of pottery I'd made myself and a bowl I'd brought back from Japan. I believe that box in the truck was the broken dish box, deliberately held back. The move was literally 10 minutes away from point a to point b with no stops, so it makes no sense how a random box could actually be lost. I contacted the company about the missing box, and after going back and forth having to specify the missing items three separate times, they offered to replace them. Unfortunately most can't be replaced, since the pottery was handmade. I explained this along with my other concerns about the move, and their response time has been incredibly slow. After telling me multiple times they didn't have the box, I wrote a Google review and then 30 mins later got an email they "found" the box and the dishes are indeed broken. They claim they were put in a separate part of the truck to prevent injury and then the movers "forgot". I asked them to return the box of dishes and provide compensation for the broken ones and was ignored. I followed up and was told they don't have the box. At this point I've filed a complaint with the CA Bureau of Household Goods & Services because they are intentionally withholding my own property from me. Do not use Grizzly Movers. I wouldn't use this company again, and definitely would not recommend for your move. I understand everyone has off days but I would expect better customer service after the fact for providing such a poor experience.