Needed my battery checked out...they checked it...needed one...they replaced it for me...great…read morecustomer service! No attitude service very friendly!

Best NAPA staff ever! Sometimes it can be intimidating to be a female in an auto parts store, but…read morethis location treated me professionally and with respect. I'd drive across town to ship here again.

Tomas with service is a great service advisor and took great care of my families expedition…read more Stayed in constant contact and made good on everything.

Giving a One Star due to the fact there is not an option for a ZERO STAR REVIEW…read more We have always loved Bartow Ford loyal customers for YEARS, still go there even though we live out of state. We will make the trip for our services to be done there even though it's out of our way. Well this time will be the last time. Sent my truck in for Warranty work. Multiple different issues cam phaser going out, and truck shuddering hard when you accelerate or out under a load. Issue is found and it's a coil going out. No Big Deal Right? Well all we asked was for them to fix the coil going out and to see if there was a way to get the others covered under warranty since it's a known issue when one goes out the rest are to follow, but they said NO! A few days later my parents are driving the truck back to me out of state what happens it starts shuddering hard again. So they limp the truck back to us. My husband calls the Service Manager BRIAN JONES who was VERY RUDE and not understanding and just kept saying I'm not committing warranty fraud. We explained we are not asking for you to do that but with this being a known issue there has to be something that could have been done when we asked before it left their service center. He kept trying to talk over my husband and just very nasty in the way he spoke with him. Truck was then taken to our local ford dealership and they ran the tests showing there was indeed another coil out and multiple random misfire. Once they replaced the one coil they did a test drive and the truck with still shuddering so once hooked up it showed misfires in the other cylinders still. Once the plugs were pulled they found out they were FOUR cracked. WELL SPARK PLUGS JUST DON'T CRACK ON THEIR OWN! So I call Bartow ford to speak with BRIAN JONES because I feel like this isn't something I should be responsible for when the truck was in service there and to much torque when putting them back in can cause this issue or several other things could have happened. He refused to help any in anyway and made it clear they did not touch them when the truck was there. Which is a lie. To replace my cam phaser you can to remove them to get the engine in time to replace the timing chain as well. I then asked once they finished the service did they test drive the truck? No answer. He then proceeded to tell me that if I wanted any type of reimbursement for the spark plugs then I would need to meet him in small claims court. Very aggressive in the way he spoke and tried talking over me as well. I maybe a female but I'm not an idiot. And if this is the way he treats his customers with no customer service skills I will not be returning for anything! Oh and also one more thing to add to this list on Sh*t Storm. I picked up my truck from the local dealership today, drove it all of maybe 25-30 miles got home and was smelling a burning smell and seen some smoke. Called my husband he comes home and starts looking around come to find out whatever technician did my work did not put my dipstick back in so now after being drove 300+ miles 1 qt of oil left !!!! And just paid Bartow Ford for my damn oil change as well so here I go tomorrow to get another one

I am absolutely raving about my experience at Kelley Buick GMC. I was literally on my way to…read moreanother GMC dealer to purchase a Yukon when I drove past this dealership and decided to stop and check their inventory and I'm so glad I did. They had exactly what I was looking for. My sales professional, George, treated me like royalty. I buy a lot of cars, but I have never worked with anyone like him. He truly went to bat for me, got me an incredible price, a fair trade, and had me on the road in under an hour. I can't thank him and Russell enough for their outstanding customer service. I was honestly blown away by the whole experience because Kelley Buick GMC accomplished more in one hour before closing than the other dealership did in five days. I am now loving my 2026 GMC Yukon AT4, and I couldn't be happier. Don't waste your time going anywhere else, you're already where you need to be.

Great customer service from George - Service Advisor. I got my truck serviced, they made sure I was…read morecompletely satisfied and went above and beyond. I would recommend them to anyone.

Bought used engine at a price lower than the competition. Engine was installed no problem and runs…read moregreat.

I am beyond frustrated and appalled by the absolute shitshow you've put me through since December…read more Two engines, two defective piles of garbage. The first one was busted out of the box, the second one no better. After I posted a scathing review calling out your pathetic lack of quality control and support, Clifton Carter reaches out that as per the owner that I never spoke too, demanding I remove my previous review before he'd "fix" the mess. I did, hoping to salvage this nightmare. Then I get the replacement engine--an embarrassed joke with over 100k miles, not the 18k promised. After slapping it in, it's clear you shipped me another dumpster fire: cracked manifold, seized pulleys, bent valves--you name it. I've sent photos to Clifton who just passes along generic, dismissive emails from Daniel. Apparently, QC is a joke to you since Clifton admits they never see these engines of the parts they ship. This engine haven't seen oil for years. I've already sunk $3,600 into this bullshit. I offered a local engine for $6,500 to end this circus, only to be told they're forced to buy from their shady vendors. Now Daniel has the audacity to demand I pay return shipping plus a 25% restocking fee? After delivering not one but two unusable engines? That's beyond deceptive; it's downright criminal business practice. Here's the deal: I expect you to refund every damn cent I laid out. Anything less is unacceptable. Fix this. Now.

I purchased an engine from A1A in November 2019. My car is still not up and running. We installed…read morethe engine ourselves, never opening the actual engine because it would void my 90 day warranty. We deleted the EGR and the PCV line that burns old oil in the intake (nothing that would prevent my car from starting). I towed my car to a mechanic friend who assured me everything was hooked up properly and said it's a timing issue. I had my car towed to them Monday December 30th, and they told me they got codes for my EGR (which we will get because it's been deleted) as well as misfires on cylinders 2 and 3 coils. When asked if I could come up and and remove the intake and swap the coils, I was told I don't have to remove the intake (I'm a girl, I'm sure they think I know nothing about cars or engines) to swap the coils. When I got there they refused to give me my key because I had a "bill to settle." Not once in the 4 times I talked to them in less than 24 hours was I told that I would be charged for anything. Mike assured me that they had checked the timing (which was impossible in the amount of time they were actually "working" on my car. Mike told me if I got a wrecker to tow it away, he wouldn't charge me. So I did. Yesterday January 6th, I had my car towed to another mechanic to get a third opinion. He knew immediately upon startup that my car is out of time and was able to verify by taking the oil cap off and could physically see the chain slapping because it is loose. I called A1A this morning to tell them what I had learned. I was informed that I would have to pay to have the work done because Jay "doesn't think it's the timing." And that it may be bad wires or a bad ECM. They refuse to check the problem that SHOULD BE covered by warranty because we did a "butcher job" putting the engine in which is a complete lie. All because we deleted the EGR and PCV they won't do their jobs. So now I am paying a mechanic who actually knows what they are doing to fix the timing. AVOID THIS PLACE AT ALL COSTS! They are 100% a rip off and have poor business practices and treat customers like garbage.

From the owner: Auto Parts Sales BY Appointment ONLY 863-646-5785read more

Fantastic buying experience! I drove 100 miles from Fort Myers and it was well worth it. After…read moreweeks of frustration with the local dealerships -- the bait and switches, the additional fees and mark ups, the obscurity when asking direct questions -- I decided to take my business elsewhere and glad I did. I found the exact piece of inventory I was looking for and contacted Eric Hale via the internet. He got back to me very quickly. After two rounds of very straightforward negotiations I had a written deal texted to me. I arrived at the dealership and the car was prepped and gassed up. Quick test drive, 30 minutes of paperwork with their business manager Craig (also a top notch guy), and I was out the door. In fact, going in I was conditioned to expect some type of up-charge. Craig actually SAVED me an additional few hundred off of the original quote by adjusting the tag and title process. All good. I highly recommend Thunder Chrysler Dodge Jeep Ram. They know how to treat people right.

I bought a used "broken" truck, and the dealership went beyond measure to hide this with masking…read moreissues and not sharing that information to close the deal. Be cautious of any AS-IS deal here. It might be a mechanic special without being told it's a mechanic special. Don't let them tell you it's an AS-IS because it's just a used work truck, not because there's a major flaw to it. This business is dirty and will take great lengths to hurt people. They don't care, and don't take responsibility either. P.s. if they tell you they will fix the problem, know this review is for you. They won't.

Fantastic customer service. I went in to purchase windshield wipers yesterday. I had been to…read moreWalmart and saw a bunch of adapters in the packages and realized I might have trouble installing them myself, so I went to Advanced and asked if I could pay them to install them. They told me there was no charge. The wiper guide book at Walmart also informed me that the rear blade for my Enclave was factory installed and there was no replacement for it. Andy and Dylan at Advance found and installed the rear wiper blade. They saved me time and aggravation and installation at a dealership, and showed me how to do it myself. Thanks so much.

I want to be clear that the 4 stars are strictly for the District Manager of this store and not the…read morecustomer service I received at location. They get one star. My mother gave me a Jeep with the Gold Auto Craft 3 year warranty. She purchased this in 2016. Well, of course my battery is drained somehow so I take it to trade in. After a good 10 mins of waiting for a guy to come in(I didn't have an issue with waiting) his coworker asks him , 'you know is this sticker the day warranty starts?'..which reads 11/2015. He's like no that's when the battery is made. In my head I'm like well either way it's within the warranty period if it actually was made less than 3 yrs ago, anyway he goes to ask me about registration!?! Now I'm confused. So I answer his questions and he dismisses my warranty and refuses to give me a new battery. I politely left and called corporate. Of course to my surprise he gave me alternative facts and the DM Brittany gave me a call back with no hesitation and solved the issue. I want to thank her and the only reason I will be coming back is because of her and another employee that wasn't there today young guy black hair with glasses he's always super nice