Cool people but god awful prices. Was charged $600 for them to change a coolant hose, heater hose,…read morefill the coolant, and run a pressure test. Changed the thermostat myself before they could charge me $300+ just to order and change the part all in all I should have done the job myself and save the time and money. Also the additional $435 charge on my bill was "book time" which I understand but that rate is crazy.

Being new to the area, I wasn't sure where to take my 12-year-old Audi. I'm so glad that I found…read morethis place. Great service and communication. I'm happy to have found what seems to be an honest and reputable car repair shop that specializes in German vehicles.

Bought a new 4Runner limited this last week. Antwon was my salesperson and I feel it went very…read moresmooth and happy with the deal I got for the new car and trade in. It worked out good since Lakeland Toyota is the closest Toyota dealership to my house.

Daughter wanted to look at a camary she say online. I went along...car sold, ok look at another…read morecamary..in body shop can't find it, ok look at a corolla hybrid. Drove did paperwork find out it was sold...ok enough of the tricks...new corolla not on stock for $24k+ 3.5 hrs and no car....very apology new software..not a customers issue... Dont bother go to Tampa

I took my Ram truck here to get a quote to fix the A/C. They told me there was a $200 diagnostic…read morefee I approved the fee. The quote came back at $3,570.00 CRAP!!! I told them no way and returned to pick up the truck. They billed me $520.00 and had every Excuse as to why it changed from the original dianostic fee I was told it would be. I'll never go back.

Sometimes people/places exceed your expectations. Thats exactky what Sally and Joyce automotive did…read morefor me. Communication was outstanding. Quality of repairs was excellent. And cost of service was fair and accurate. Coli juuldnt be more pleased and i will be back. What Sally doesnt know is i have been an automotive / rv service director most my career and this is the type of service that builds retention. Thank you!

Fantastic Service! Chris is very responsive, friendly and professional. Problem solved within 2 hrs…read moreafter contact! Absolutely will recommend any and all who need assistance

Chris arrived at the time he said he would. Was very reasonably priced. Completed my brake job in a…read moretimely manner. He was very polite and professional. Will definitely use again.

Was a long time customer of Alturo's and trusted him! Drove…read morefrom Fort Myers with our cars to have him service our cars. I purchased a Tahoe from him believing him when he told me how he had redone so much and that it would be a good truck for my husband to drive. So many problems that ended up costing us a fortune only to find out he had used after market parts and took shortcuts which endangered my husband and boys who were driving it when the brakes went out. They were so lucky. The wrong parts were put in. I have it all in writing from Meineke where we took it too in an emergency situation. Terribly disappointing to learn Alturo took total advantage of me knowing I trusted him! Shame on him!

Friendly, honest service and reasonable prices. Very attentive to my auto needs.read more

I brought my Honda CRX in after the hurricane. Explained that water got inside the car. Won't…read morestart, They called with an estimate for new battery, new spark plugs, and clean the fuel injectors. Went to pick it up, paid over 350, turned the key, no start. Jumped it, barely stayed running, sounded terrible. I said maybe its tbe ECU unit. Boss said " I don't think its your ECU" So, I ordered an ECU. When it shipped to me I took ot up there and changed it out, jumped my car, it fired right up. Here a week later...my car is spitting sputtering, misfiring...gotta be either spark plugs or fuel injectors. But I just had that done I THINK. Maybe they just hate me, or hate my car, or saw a female and tbought she was clueless. I dont get it. Google reviews are all awesome. I dont understand. My engine is probably the simplest thing in polk county. I'll work on my own stuff I guess. Cant trust ppl anymore. Sad.

The office staff is amazing. I have not even brought my Toyota to the location yet, but I am sure…read morethis is the first interaction in a long service relationship. I already feel valued and cared for and cannot wait to see how the mechanical service compliments the office's interpersonal service.

Danny was very kind and helpful. Took great care of us! The other lady, not sure how to spell her…read morename but it's pronounced i-e-sah, was very helpful as well. They went the extra mile for us.

While working with a fairly new nice salesman another salesman approached us and said he was going…read moreto be working with Christian because he was new. I told them that I came to see a used Toyota Rav4 I had seen advertised on their lot. The older salesman Tommy cut me off saying no I have the perfect car you will want! He instructed Christian to pull up this car. The car was a very bright teal green metallic color ughhhhhh. Tommy started to go on that the color would grow on me yada yadda. Christian already knew my color preferences Tommy insisted that I needed to test drive the car; the whole time ignoring me when I said I was interested in seeing the Toyota! For some reason Tommy was hell bent that I needed that ugly car and throughout my entire time there he was constantly pushing it on me! Finally got to see and drive the Toyota! They had taken my car keys to do a trade inspection! Long story short I didn't agree on price and Tommy got very over the top sarcastic and aggressive verbal trying to get me to commit to the car. I asked for my car keys so I could leave and then I had two different managers come talk to me trying to get me to change my mind. I was so upset by the whole situation and told them repeatedly that they had lost any chance of me buying any car from them! Finally got my car keys back and left to never return ever again!!! In my opinion Tommy was your typical sleazy car salesman!!! I don't recommend this dealership at all!!! There's so many nicer ones to go to that listen and treat you respectfully if you decide not to buy ...