Bad review for Nick at Derby City Chop Shop:…read more I've been going to Derby City Chop Shop for a while and usually work with Patrik, who has always been great. Today I called because the online booking system was not working for me, and I was trying to make an appointment. Nick answered the phone and immediately acted annoyed that I even called. Instead of helping, he told me my phone was "the only phone in the world" not working and basically blamed me for the issue. When I asked if there was another way to schedule an appointment, he cut me off and said, "Listen buddy, I don't have time for this right now. Can you come in in 15 minutes or not?" The entire conversation was rude, dismissive, and unprofessional from start to finish. I even had to ask multiple times just to get his name because he refused to give it at first. I can honestly say after that interaction, I would never let Nick anywhere near my hair with a pair of scissors. Customer service like that is unacceptable, especially for someone representing a business people are supposed to feel comfortable walking into.

It's simple. Their model is such that their barbers might have a feeling that their time is more…read morevaluable than the people paying to have their hair cut. Timeline: check the website to join their queue. It says 30-45 mins. Great. Hopped in line at 12:30. Arrived at 12:45 (because it says to be early). At 12:55 the barber that was taking walk-ins finished a cut. I didn't get his name, but some "adult" that dressed like a 13 year old in a hat. He looked at me, scrolled his little tablet thing then proceeded to the back for 30 mins or so to eat beefaroni or whatever lunchable his mom packed for him. The other guys who apparently take appointments only couldn't be bothered. At 1:30 a different barber who finished another cut brought me back and cut my hair. Did a fine job. The problem is a certain level of customer service. We all get that kids gotta eat, but have the system adjust to an hour wait so other people that have stuff to do can plan accordingly. I know LEO weekly or whatever says it's a fantastic highlands spot, but plenty of good old-school barbers can remove hair from a person's head without the customer being made to feel like they're inconveniencing the gentle talent that works there. Oh well. I'm confident this entitled establishment has plenty of suckers to pay for a $30 haircut so they can say they got it at the 'cool place'

This is a walk-in barber shop only. All the barbers are friendly and do quality work. The vibe is…read morenice, but it's a little pricey. Both barbers I have used cut my hair very well and didn't seem rushed at all.

I wanted to try this shop because they provide all the services number one my first complaint is…read moretheir website doesn't give you the opportunity to book a haircut and a face shave on the same ticket that's where you get your confusion number two the guy that cut my hair was trying too hard to be cute too hard to be hip. I'm happier than he is and I'm 69 years old oh well I'll go back to my favorite Derby City Waffles, LLC.

Good haircut and good price. I almost walked away because the front door was locked but decided to…read moretry again. I guess the crime is high if they're going to keep the front door locked all the time.

Needed a quick fade no appointments just walked in at the freshest cut in the Ville. You can't beat…read morethem good environment to. New shop before the party's

I asked my barber to leave my length in the back for the flow look and it was just was to short my…read morehair isn't long in the back at all i might as well just have a fade. The haircut wasn't bad it's just not what i asked for. Especially since it took off the length i took so long to grow out. It was extremely disappointing. Everyone was nice and the place was really cool but just be extremely specific what you're asking for.

My wife got me a gift card to try this barber out, and I am glad she did! Came in for a haircut and…read morebeard trim. Whole experience was about 1 hr 15 min. From the nice atmosphere to the hot towels, essential oils, after shave, head massage, and the straight razor shave. If you truly want to have an "elevated barber" experience, go here!

Adal is the absolute best..... we have followed him from 2 other shops now. I have taken my son to…read moreother places and he always ends up with what looks like a pineapple on his head. In my opinion there is no one else that can cut like Adal.

Benny gave my sweetheart a hot shave. It was a surprise just for the heck of it and he was so…read morepleased! I love the idea of this old fashioned style service that not a lot of places offer. Shop is super cute and conveniently located. Thanks Benny!

Full disclosure: My partner is a barber at this shop but I still want to tell you why you should…read morevisit. This cozy barber shop, located at the corner of Oak and Swan Street (hence the name), is a must-visit. The shop is part of a community of local businesses in one building- at the back is a coffee shop with a glorious patio, and up the stairs is a quaint yoga studio. My partner (Cody) has made the point to ensure the barber shop is a welcoming and safe space for any of his clients. He is part of the Strands for Trans community and caters to a diverse range of clientele from all different walks of life (and all types of hairstyles.) He's magic with clippers, shears, and a straight razor, and won't let you leave the chair until you are filled to the brim with confidence and are happy with your cut, shave, or beard trim. Find examples of his work and the link to book an appointment on Instagram (@cody_cuts_hair.) He's also quite the conversationalist which makes your time in the chair a delight, and you often get to see our sweet pup, Blueberry, who has become a shop staple. Consider visiting for your next trim!

greg and cody are amazing. cody was my regular barber when i lived in louisville. he made me feel…read moreso comfy as a nonbinary human. it is such a safe space and so reasonably priced for the service you get. def pick yourself up some goldie products from cody while you are there you wont regret it. make an appointment. do it

We are new to Louisville and barber did a great job communicating with my 16 year old grandson, who…read moreis quite shy. Made him feel comfortable, we found our new barber!

First time being at this shop, new in town, moms told me they were good, i don't trust to many…read morepeople in my head. However Brandon gave me a short taper fade and cleaned my beard up. Long story short i found my new barber! Definitely recommend if you're looking for a GREAT AFFORDABLE CUT! Vibe in there is very inviting as well, cool staff feels like a family, good conversation, and great music.

High-quality service, friendly folks. I've been coming here for a few years now. They have an…read moreexcellent team and an inclusive space. Love the warm, inviting location (and the option to sip a drink from their beer / seltzer / NA selection). Once a month I come here and see Benny, who is a great person with a sharp eye and an experienced hand. I always leave happy with my dapper cut. Highly recommend!

Have you ever noticed that sometimes a professional you've hired--an electrician, a plumber, a…read morewindow installer--has a discerning eye for detail so keen that they catch and correct things you not only wouldn't have thought of but they account for things you might have never noticed if you weren't paying special attention to them? When this happens to me--and it is a rarity--I fills me with a sense of relief. Usually, in every transaction or business dealing I constantly have to check and verify that people have done what they were supposed to... did the Taco Bell cashier forget my nachos? Did my lawyer send me the right forms? It is exhausting! I relish being in the hands of a practiced professional who cares about their work. For me, I'd wager there are few bigger perfectionists in the trade than Benny. He's as good as it gets.