Friendly staff, love the changes they are making. They are always willing to help. They made the leasing process so easy.

I really love living here the office staff jennifer and Debbie and Ben are awesome. They are always willing to help. Very caring and so friendly. Also the maintenance guy's are always there when we need them. I would recommend to anyone looking for an apartment please come and check us out. read more

Unacceptable bullying by the supervising maintenance, Ismael Reyes Rodolfo, he badgers tenants, threatens to track feces into tenants apartments when he has to clean public toilets; he enters apartments without tenants knowledge or consent, takes pictures of their personal belongings, shows those pictures on big screen during community meetings and Ben/mgr just laughs as in agreement with this illegal, adolescent behavior. When tenant praised Alex, the other maintenance whom was very professional & did in fact know how to properly repair things; that infuriated Ismael as he has failed to properly make repairs. Ismael speaks condescending to tenants, after learning tenant had been in professional careers, had college degrees, Ismael asks " why are you living here?", "where are you degrees?" This type of behavior, attitude & poor interaction is beyond inappropriate & totally unacceptable, however Ben/mgr sides with Ismael & his wife Jennifer who also works there and she too will have a snooty attitude as if tenants are bothering her when making repair requests plus absolutely refused to ever sign any repair requests, reasonable accommodation requests. Ismael stated he fired Alex, the maintenance man who was extremely experienced and professional. Genesis, the former assistant manager was also professional but no longer employed here either. The crew of Buena Vista consists of Ben/mgr, husband & wife (Ismael Reyes & Jennifer Rodolfo) plus another maintenance man whom from what I've observed is professional and Debbie who has been here about 2 months is also very professional. These apartments are filthy in the corridors, spider webs on every section of the walls, elevators are filthy and out of service extremely too often especially when tenants who are in wheelchairs live on upper floors which not only is a fire hazard but also detrimental to tenants mental health when they're confined to the floor their apartment is on. The apartment upon move in was filthy, sinks were painted & paint flaking off, shower stained by rusted pipe where A/C condensation drains directly overhead in the 28-30" shower; shower door not sealed and mold all around the seal. This unit had flooded as evident from the mold around seams & at seam of floor. The bottom of freezer door was covered with mold. The front door handle was, still is very loose. The grounds stayed overgrown by 2 + feet all spring through summer until city ordinance forced them to get it cut. The swimming pool was green, never had licensed pool contractor to test the water, several tenants got infections. The security gates are often broke, left open for days. To sum up " What could improve?" Either train management to identify problems and properly, in a timely manner address the problem especially with lead maintenance or better yet, save time & money and hire an experienced, competent, professional, respectful maintenance supervisor. Also pay attention to your tenants regarding problems with your employees attitudes and either train them in PR or hire someone who is professional, experienced & knows that it is the tenants who are responsible for the profit of this property plus they who make your salary, wages possible. read more

While people are friendly the office staff does not have the ability for truth telling. I'm waiting for a year now for the return of my security deposit they said I would have in 30 days, when I call they say it has been mailed, that's been 3 times already, they keep saying it is lost in the mail. Don't bother to report for things to be fixed, it just won't happen. I had a leak under my sink for 2 years, the only thing that was ever done was to show up and say I had a leak underneath the sink and when it started to get black mold under it they came to look and said I will be there tomorrow and never came. The roof leaked the 2 bathrooms molded too and nothing was done read more

I want to say thank you to the staff for their hard work and great communication during the extreme winter snow/ice storm. At 2am in the morning the alarms were going off, water was pouring from the ceiling in the hallway/walkway in building 6. The staff responded in a very reasonable time frame and made sure residents were safe. Its a great place to live. R Watts read more

Floor plans are great and the residents are terrific. Getting management to address issues is painful in that they are rude and slow to respond. Management appears to think the residents should be happy with whatever they have and don't like to be bothered with complaints. Problems slow to address: Roach infestation Electrical issues Plumbing issues Small repairs Mold issues Security gate repair Elevator repair There is no one on staff to contact after hours or weekends for issues that may arise. The facility prepares well for inspections but lacks the same interest in cleanliness and upkeep the rest of the time. read more

Not concerned with the residents peace of mind. Office workers have no compassion and have several of the low income residents afraid to make a complaint, for fear of being evicted. Tormenting the residents by putting up decorations that are in bad taste and not allowing them to have a decision on taking them down. They decorated a Christmas tree with skeletons and have a Toy Drive box that is designed to look like a grave.... Very Very bad taste. Even if it is a movie.. Nightmare before Christmas... Most elderly people have never heard of it and wouldnt watch it if they had. Retirement homes need to keep the residents happy and not always in turmoil. read more

Nice place for our father to live, but the administration was very rude and did not follow family wishes unapologetically when the keys were turned in. They talked over me as I talked on the phone. They also did nothing and offered no help to remedy a problem they caused. read more