Something has changed at this Walgreens' location--staff was super friendly!…read more
Though most convenient, this has not been my favorite Walgreens to patronize. Mostly because staff has historically been indifferent at best, downright rude at worst.
Recently, however, on two separate occasions, I've found staff members--including at least one manager--to be warm, friendly, and helpful.
On the first occasion, discounts from my Walgreens' rewards weren't reflecting on my bill. This is not unusual, as it seems to happen frequently at all businesses that use rewards. Oftentimes, employees get frustrated and flustered (as do the people in the growing lines behind me) and employees get mad at me, as if it's my fault. The manager was called over and calmly remedied the issue, including calling a second cashier to handle other customers.
On the second occasion, I must admit I was in a bad mood, so when the sale item I wanted wasn't on the shelf (even though the online system said it should have been), I was annoyed. The young man stocking shelves was, unfortunately for him, the first employee I encountered. In my scariest mom voice, I asked why the items that were supposed to be there were not. He used his handheld gizmo and said there should be more in the back and went to check.
I wanted two, he came back with one, and apologized for the computer system being wrong. I immediately felt guilty because, of course, it wasn't his fault and this intelligent young man killed me with kindness. I thanked him, he told me to have a nice day, and I apologized for being crabby. He accepted my apology with grace.
A new Walgreens, indeed.
