First they involuntarily rescheduled my appointment which was scheduled the next day. I had it…read morescheduled for weeks prior. Once I told them the time they chose for me didn't work, they told me I can take it or they can refund me. After I asked them for a partial refund if I took their involuntary rescheduling, they finally agreed to add an enhancement. Whatever, I said ok. Then, the next day, they canceled my appointment when my wife showed up. They said her prenatal massage was too early and they were uncomfortable with it. Beare in mind it was always scheduled as a prenatal massage. Total joke of a business. Save your time, money, and frustration. Go somewhere else.

0 STARS. Canceled within an hour of my massage. Said a family emergency had happened- which is…read moreunderstandable. Why am I being notified an hour before my massage if you said she had to cancel her three other before me?? DO NOT TRUST THIS LOCATION.

Best Botox and filler I have ever had. The staff was so well informed and able to answer all of my…read morequestions

From the moment you walk in to the building, you feel so welcome. ALL the girls are so extremely…read moresweet and helpful. As if we've always been friends. The beautiful old building is decorated so nice! I haven't received my Botox or injections yet so that review will come soon as I am on the calendar for that. I am currently on estrogen and testosterone pellets for menopause. My NP Todd Hinceman is the absolute best! He is patient and thorough with each appointment I've had. Really fixing me up as I dreadfully hit 60 in a few months. I feel I couldn't be in better hands!! Thank you to all of you in the office!

Horrible front staff n worse doctor , still waiting for a call on the growth on my eye !!!!! Were…read moresupposed to reccomend a surgeon never received the call ??? And whoever took care of me at front desk had one attitude!! If you don't like your job quit if you don't want to do your job quit!! As I sat there I listened to the other patients waiting about the attitudes also, Do not go there !!!!

I've been coming for years and always had a great experience. I love the staff and how helpful…read morethey are. I see Jessica Yount and she awesome, makes you feel like you are family. I also see Dr. Roeder, and she does awesome work and very sweet. Her helper Aimee is great, and I feel very blessed to have found a place that I feel well taken care of. Polly S

This place is an absolute scam. They have a new policy in which I was charged for a full month of…read moreservices that I never used, and when I questioned it after paying for the new month service. they withheld me using any of the services until I paid for a month that I didn't even receive. The manager literally agreed the policy was causing a lot of trouble and that I shouldn't have to pay but yet still expected me to just accept it. On top of that, they claimed they'd call me back with answers they never did. Not once. I waited days with zero communication. They clearly hoped I'd give up and just pay them. In the end, I had to dispute the charge with my bank because they refused to fix their own mistake. This business has shady policies, hidden fees and no respect for customers. Avoid this place. They will take your money and ignore you when you ask questions.

Horrible communication and honesty from staff. Called and asked how much for a membership and it…read morewas a certain price, I get there and it's an extra 20$ more. As well as I only wanted a 1 month membership, I was told to call and cancel it before March 25th so my card was not charged again. I just called and apparently now I have to come in and sign something??? Come on. Overall horrible experience. They treat you like a little kid, you can't even lay an amount you want to lay, last week I layed 15 minutes, I come in today and I'm only allowed to lay 15 minutes again??? Wtf I'm paying for it let me lay what I want to! 0/10 would not recommend!!

Delia is the best. She's meticulous and a perfectionist. She also the sweetest person I've ever met.read more

If you want a WONDERFUL facial you need to see Delia. She is the best in the Hickory area . Plus…read moreyou are completely alone no distractions. I had a pleasant experience today and feel great.

No one calls you back for appointment. Towels are nasty with holes, rags etc. Mother & daughter own…read morethe school but it's hush hush....Everyone I know says the same thing needs to be anonymously checked on. And you never pay for a service until after it's done !!!!!! So don't fall for this scam !!!! Shady owners and the girls never get their tips, I know I use to attend there!!!!!

So I sign up for the evening classes paid my 2500 deposit amount in January to hold my seat in the…read moreclass, the class started March 27th, I was told in February I was a month behind on payments and needed to make march's payment also or I would be 2 months behind. I thought why am I paying for a class that hasn't started yet that would be paying for "nothing" plus I paid my deposit already. I consulted with my mom and we decided let's just hold off on the class. When I asked for a refund all attitudes changed dramatically! I only got a FIFTH of my money back in a check. When I asked where was the rest I got nothing but run arounds, I even asked to see the contract I signed that shows where it says this clause about the money and I was told they had done all they could do and they wish the best of luck to me, Thought about filing a lawsuit against them, expecially since anybody paying the full amount is getting scammed for a free month of nothing also. Not a good school of choice at all!!

Daisy is amazing. I know she is leaving but I'm going to stay here and hopefully start getting…read morefacials. I always get compliments and even when I had my baby. The nurses would stop to tell me how pretty my lashes were. Haha I'm gonna miss you daisy!

Beautiful atmosphere, calming, comfortable and clean. Personable service and genuine care for…read moreclients. She never disappoints!

This was my first and last time to Ulta in Hickory! My son…read moreoffer to pay for a salon service for me as my birthday present from him. I made an appointment for late afternoon on my birthday. The day of my appointment my selected stylist for the service called me asking if I could come in early. I said most likely I would be able to be their by 2 pm and I would call before arriving to ensure she was still available. I did call but the the stylist did not pick up. I arrived at Ulta around 1:45 pm and let the person at the service register know that I was there early at the request of my stylist and to move my 4 pm appointment to her OPEN 2 pm slot. Was told she would be with me shortly. At 1:58 PM I returned to the desk to let them know I was still waiting. Was told by this person that my stylist was finishing up her current appointment. I went to the restroom, came back and sat down to wait. At 2:20 PM I stood up and realized the stylist was working on a new customer! I looked around for someone to explain the situation and no one was available. I when to the front desk and informed the women who checked me in that I was leaving and not coming back! To say I was angry is putting it mildly. Here's the thing, if they or the stylist had told me that she got booked between her calling and me showing up, I would have been fine. I would completed some other task I needed to do and had planned on doing before my 4 PM appointment anyway. DO NOT waste my time! They wasted 45 minutes of my life on my birthday and didn't offer an apology. Communication is key! I went out of my way to accommodate a request to come in early only to be treated like I didn't exist! So, my son and I went to Sephora and I spent my money there! Spend your money somewhere else with better customer service.

I'm a 60ish male with medium length hair. I took my grand daughter to Ulta for a back to school…read moreshopping treat and thought that while I was standing around I would get a hair cut. I thought that they would be happy for business ( I'm a pretty good tipper), but no, they kinda freaked out. One stylist was working and 2 or 3 were standing around so I figured it was perfect timing. The reply I got after a mini-conference between stylist was, "well, I guess we could do it" (she didn't add "if we have to") Needless to say I passed on the opportunity. IMOP Ulta is missing a great opportunity to gain more business by not offering more to men. Instead of trying to get our female companions out the door, we men could be spending cash on hair cuts and product. Nice job making me feel welcome Ulta.

I opted for a consultation. They helped me choose the right make up and taught me how to apply it…read more Service was great, products are plentiful and the staff was knowledgeable. Ask for Hannah as she is awesome.