Called on 3/11 to order flowers for special event. Told them…read morewhat I was wanting. Told them the date that I needed them for. Mentioned that I knew someone working there so chose them. Gave them my name and number, and mentioned that I worked in sales so that if I didn't answer please leave a message. Never got a call back, they never mentioned that our friend is no working there, and the event "30 year anniversary" was yesterday. I understand that maybe could not fill my request, but to never call back or anything? Please Do not reach out to me, event has now passed. You will not have to worry about future usage of flowers from your business...

Felt compelled to report/review, bc this was an AWFUL customer service experience! Called to…read moreexpress our dissatisfaction with a $150 arrangement (plus delivery fee). The arrangement was just less than what we expected for the cost. Also explained how the delivery person set them outside IN THE SUMMER & left them w/out making actual contact w/anyone. Voicemail was left only, and they left flowers on the porch in the sun! Rather than making it right, like a good business owner should, he flew off the handle and was very offensive. Told me to never call their shop again. Then, he unexpectedly came to pick them up from my relative's home. The audacity! Please learn from my bad choice, and go to another florist in TN. DON'T GO HERE!!! I've never been treated like that before by a business owner. Never. Unbelievable!

Such a tacky little store. Been in several times and the same ole merchandise is still sitting…read morethere. Guess the owner can't afford to spruce the shop up.

Rudest women ever. Poor customer service. Ladies you arent the boutique in the area. I will be sure…read moreto tell all about your sarcasm, hateful and condescending tone.

Old Hickory Florist,…read more It has been awhile since we have crossed paths. I have used you numerous times in the past, and you have never stirred me wrong with my floral needs from my prom back in 2004 for my corsage and boutonniere to now for my mom's birthday flowers -- you've been pretty solid. For the latest call, I talked to Katie who took my order and delivered some wonderful flowers to my mom for her birthday last week.They were beautiful, and extremely well put together as most of their floral arrangements. Katie called when they delivered the flowers which I was greatly appreciative for. My only complaint was on this latest call was that I told them I wanted to spend a certain amount of money for this because I am on a bit of budget, and they charged me $10 more than I had allotted for them to spend. I am still happy with the arrangement and the overall service, but I wasn't happy about them spending more than I had told them.... Anyway, they're a great florist. My grandparents used to own a florist in Jackson, and I asked here where she would recommend to get flowers from if she had to choose - it was here. She likes them. They've been around for a long time -- no doubt they'll be around for a long time to come.

Highly recommend! Extremely helpful. Accommodated a last…read moreminute change of a welcome home bouquet to insure freshness of flowers for receiver.

The customer service here is incredibly terrific. Elizabeth and her husband are top notch all…read moreabout making sure the customer is happy! They turned what appeared to be a difficult transaction into something as smooth as butter. We cleared things up on the phone and everything worked out perfectly.

Absolutely terrible. I purchased a flower package through a company called "From You Flowers." They…read morehave florists throughout the country that they rely on to distribute their product. I found out once the flowers were delivered that the florist they used was this one. First of all I paid to have the flowers delivered the same day I ordered them - I made the order in the morning, so there was adequate time for the flowers to be arranged and delivered that day. I waited to get a confirmation that the flowers were delivered; finally around 5pm that night I called "From You Flowers." They had no information from the florist as to the status of the delivery. The flowers were suppose to be a surprise to congratulate my sister-in-law on the birth of her son that day, but I ended up calling her to find out if maybe she did have the flowers. Nope, she did not. So the next day, 7:30am, I call up to the company demanding to know where the flowers are. Once they were in contact with the florist, they had no reason as to why the flowers were not delivered, but did promise they would be delivered after 12:30 pm (per hospital rules), which I could understand. I call my sister-in-law at almost 2pm expecting to have heard she had her flowers - STILL no flowers. I made another call to the company, to which they contacted the florist; flowers finally being delivered. When my sister-in-law receives them she sends me a picture; the most pathetic flower arrangement I have ever seen. There was one white rose, some yellow cheap filler flowers, and lavender colored filler flowers. This was for a baby BOY. Not a hint of blue any where. Just ugly and sad looking. I would never have allowed this as a gift to my sister-in-law had I known it was going to look so shabby. So disappointing; especially after how much I paid for these flowers, including a 15 dollar service/handling fee. Nearly 60 dollars down the drain; I feel like I was ripped off. Would never recommend this florist to anyone.

I ordered a funeral arrangement from this florist and spent $100, expecting something fresh and…read morebeautiful to honor our loved one. Unfortunately, when I arrived at the funeral, I was shocked and embarrassed to see a wilted vase of flowers -- and to my dismay, it was the arrangement I had sent. The flowers looked tired and droopy, nothing like what you would expect for such an important and sensitive occasion. A funeral is not the time for subpar quality, and it was upsetting to see something meant to express sympathy look neglected. For the amount paid and the nature of the event, I expected much better quality and care. I cannot recommend this florist based on this experience.

I would recommend this florist 100%. The ladies were so sweet and went out of their way to get me…read moreexactly the bouquet I hoped to send. I even had an unusual request and they went the extra mile to acommodate me. The flowers were beautiful and included a very generous amount of them. I will definitely do business with them again. Thank you!

I cannot imagine ever using this florist again!! My previous order on Easter was never delivered…read moreand now my sister-in-law's flowers were never delivered! They were for her80th birthday which, unfortunately, she is spending in rehab center. What makes it worse is having ordered flowers online and then following up with 3 phone calls to Nell. I was assured each time the flowers would be delivered and they never were. I look for some excuse but alas, I just think the florist just doesn't care about it's customers.

I called this florist on 08/02/2019 at 0900. I placed my order, repeated myself several times as…read moreto who the flowers were for, and where they needed to be delivered. I was told that the flowers would be delivered by 1300 to my aunt's room in the hospital. At approximately 1130, I get a call from the florist, stating that it was her grandmother that took the order originally, and I needed to go through everything once again, in placing my order. after I did this again, I inquired as to when the flowers would be delivered, and was told by 1500. The flowers weren't delivered until 08/02/2019 @ 1000, and they weren't what I ordered. The card was even wrong. It had me as the recipient.

I love this place. The staff always seems to be in a good mood, and there are always new and…read moreinteresting products to buy. I have a closet full of Spencer's shirts!

Friendly staff and clean store. I love finding this store here coming from California I miss all…read morethe stores.